Jennie Stuart Medical Ctr

Pros

• The nursing staff was nice.
• The care was fantastic.
• Dr. Toubia has the best bedside manner.
• The CRNA calmed the patient's nerves and explained everything.
• Penny was a superstar in patient care.
• Lauren and Mallory kept checking on the patient and made them comfortable.
• The receptionist was polite, friendly, and helpful.
• Dr Lewe is totally awesome; he listened and explained clearly.

Cons

• The reviewer would give zero stars to Jennie Stuart Hospital.
• The PA seemed like he could care less.
• They told the patient they needed the bed and sent him away despite severe dizziness.
• They dismissed an out-of-town patient and offered no alternative help.
• The ER nurse practitioner was described as treating the patient like garbage.
• The ER doctor did not touch the patient and left after a few questions.
• Amanda Rogers was described as unprofessional and uncaring, often sending patients home with little concern.
• The ER was accused of double-charging and fraudulent coding for the visit.
• Staff were reported to hang up on callers and be unavailable at the desk.
• The hospital was described as a poor excuse for medical treatment, with advice to go elsewhere.

Review

The reviews paint a hospital experience at Jennie Stuart in Hopkinsville that runs the gamut from exemplary, compassionate care to frustrating, disorganized, and sometimes frustrating encounters. Across multiple accounts, patients travel with hopes of relief and timely, respectful treatment, only to encounter a wide spread of experiences that range from life-saving praise to striking criticisms. Several reviewers mention riding through the care system as out-of-towners, bringing with them extra stress about transportation, billing, and clear communication, which in some cases amplified their frustration when the care itself fell short of expectations.

One family describes a harrowing emergency episode from across state lines. While in his hotel room in Kentucky, a husband suffered an incapacitating vertigo that left him unable to stand or open his eyes. His wife managed to contact 911 from Georgia, and responders brought him to Jennie Stuart. The initial care was prompt and friendly on the nursing side, but the PA who saw him seemed indifferent, and the patient's critical problem - severe dizziness preventing movement - was not resolved by the tests performed (X-ray, CT, labs, EKG), which all came back normal. The real sticking point was logistics: the patient needed a hospital bed, but was told to leave, despite being unable to stand or walk and being alone far from home. The reviewer emphasizes the emotional toll of being told to go when there was nowhere to safely take him, eventually arranging a ride for him to return to his hotel. The account also includes a professional concern about billing: an EOB showing double charges for the emergency visit, with frustration over what the reviewer perceives as fraudulent coding. The overall message is that the medical care did not align with the patient's acute needs, while the logistical and financial aspects added a layer of distress for someone far from home.

In strong contrast to that experience, another story highlights a remarkably positive surgical day. A patient recounts "fantastic care" from preoperative to postoperative stages. The pre-op team is praised for warmth and efficiency - the receptionist, a staff member named Diana who conducted preop work, and another colleague who was patient-centric and thorough. The surgical team earns high praise as well: a CRNA who calmed nerves and explained every step, and Dr. Toubia who demonstrated exceptional bedside manner, listening to concerns and presenting options rather than pushing a single path. Postoperative care receives equally glowing notes, with Lauren and Mallory checking in consistently and ensuring comfort. A standout nurse, Penny, is singled out for going above and beyond - helping the patient walk, managing medications, and providing genuine, meaningful conversation. The reviewer, who works in a trauma hospital themselves, underscores that the care felt polished, attentive, and deeply patient-centered. The closing sentiment is clear: the surgical team at Jennie Stuart delivered a level of care that this reviewer wanted to recognize and celebrate.

Not all feedback, however, aligns with the high point above. A separate defender of the hospital calls the facility a "poor excuse for medical treatment," expressing a cascade of logistical frustrations. They describe spending more than $50 on rideshare transport simply to obtain test results that should have been communicated by the hospital. They report being told the facility closed at 4:30 and being urged to return the next morning, with responsiveness to calls lacking (hung up when attempting to resolve the issue). The patient emphasizes the disconnect between the care they expected and the operational realities they faced, underscoring feelings of being stranded and undervalued as someone paying for medical services.

Another reviewer details a distressing experience in the ER with a nurse practitioner who treated them with disrespect and minimized their pain. They describe a lack of empathetic listening and a dismissive attitude, even as the patient's labs came back "great" but were dismissed without appropriate concern. The tone conveys not just medical dissatisfaction but a sense that advocacy from patients - especially those dealing with pain and urgent symptoms - wasn't being heeded, leaving the patient feeling disrespected and unheard.

There is also a narrative that centers around a troubling morning visit, where the patient felt neglected by a doctor who asked a few questions, left without any hands-on examination, and even misdirected a prescription to the wrong pharmacy. The reviewer calls for fresh doctors who actually care, signaling a desire for more thorough, engaged clinical care rather than a transient or cursory encounter that left them unsettled.

Several reviews focus on individual clinicians who left strong impressions - both positive and negative. A patient who underwent surgery at the hospital praises Dr. Mathew as the best physician they had seen there, though they acknowledge that other doctors at Jennie Stuart might vary in quality. A recurring cautionary thread centers on Dr. Amanda Rogers, with multiple patients recounting negative encounters. They describe visits during pregnancy and allergic reactions where Rogers appeared rushed, unempathetic, or dismissive; at least two accounts explicitly advise against seeing her, citing experiences of being sent home with little explanation and a lack of substantive care. One patient's episode of a severe allergic reaction eventually required transfer to another facility for proper management, highlighting the consequences of perceived under-treatment during critical moments.

Interwoven with these criticisms are additional positive notes about the hospital's care ecosystem. One reviewer who recently underwent a procedure emphasizes a seamless experience from registration to discharge, praising the front desk staff, the nurses (RNs and CNAs) for their friendliness and attentiveness, and a physician named Dr. Lewe who took time to listen, explain, and ensure the patient understood the treatment plan. That account reinforces that Jennie Stuart can deliver exceptionally good care, validating that the hospital's breadth includes teams capable of outstanding patient experiences when aligned with the right clinicians and processes. The patient's appreciation extends to the overall experience of having a successful procedure and the sense of being well-supported through the journey.

Taken together, the collection of experiences at Jennie Stuart Hospital reflects a broad spectrum of patient satisfaction. For some, the hospital becomes a lifeline - efficient, compassionate, and professional, with teams that communicate clearly, treat patients with respect, and coordinate smoothly from preoperative through postoperative care. For others, however, the encounter feels disjointed or cold: critical symptoms not adequately addressed in the moment, staffing and operational hiccups that complicate urgent care or follow-up, and clinicians whose bedside manner or clinical decisions leave patients feeling undervalued or uncertain about their care. The recurring threads - including out-of-town patients navigating unfamiliar systems, the heavy weight of insurance billing and contact logistics, and the powerful impact of individual providers on the overall experience - underscore that Jennie Stuart, like many hospitals, defines its quality through the varied lens of those who walk through its doors.

Physicians

• Murray Michael J Murray Radiation Oncology, PSC (0 miles)
• Western Kentucky Pulmonary Clinic (0.1 miles)
• Kidz Klinik (0.1 miles)
• Western Kentucky Surgical Associates (0.1 miles)
• Jennie Stuart Cancer Center (0.1 miles)
• Gajera & Patel (0.1 miles)
• OB/GYN Associates (0.1 miles)

Hospitals

• Wound Healing Center (0.1 miles)
• Pulmonary & Sleep Clinic (0.2 miles)
• DaVita (0.3 miles)
• Jennie Stuart Medical Imaging Center (2.4 miles)
• Western State Hospital (2.5 miles)
• Cumberland Hall Hospital (8.6 miles)

Places of Worship

• First United Methodist Church (0.3 miles)
• Bridge of Hope Fellowship (0.4 miles)
• Virginia Street Baptist Church (0.8 miles)
• True Gospel Church of God In Christ (0.8 miles)
• Restoration House Family Worship Center (1 miles)
• Christian Faith Temple (1 miles)
• Durrett Avenue Baptist Church (1.1 miles)

Cafes

• The Corner Coffeehouse (0.4 miles)
• Starbucks (2.6 miles)

Restaurants

• Ferrell's Snappy Service (0.4 miles)
• Harper House (0.5 miles)
• Da Vinci Little Italian (0.5 miles)
• Whistlestop Donuts (0.6 miles)
• The Place (0.6 miles)
• The Mixer (0.6 miles)
• Subway (0.7 miles)

Pharmacies

• Cayce's Pharmacy (0.7 miles)
• Cayce's Pharmacy (0.8 miles)
• Save-More Discount Drugs (1 miles)
• Walmart Pharmacy (1 miles)
• ""Walmart Stores"" (1.1 miles)
• Tom's Family Pharmacy (1.2 miles)
• Town & Country Discount Drugs (1.5 miles)

Transportation

• U-Haul Neighborhood Dealer (0.9 miles)
• Wildlife Creations (7.4 miles)