Jennie Stuart Medical Ctr in Hopkinsville, KY

Pros

• The staff provided fantastic care and were amazing.
• Dr. Toubia has the best bedside manner.
• Penny is a treasure, and Jennie Stuart is lucky to have her.
• The experience on the 7th floor was wonderful; the staff were attentive, professional, and responsive.
• Marshall in Urgent Care consistently identifies patients' needs and provides the right treatment.
• The surgical team was great; Dr. Robinson is a superb surgeon; the nurses kept the family updated throughout the process.
• Post-op care was excellent; Lauren and Mallory checked on the patient and kept him comfortable.
• Amanda is a genius provider who gave outstanding care.
• The 5th-floor nursing team after surgery was impeccable; Sonia, Stephanie, Karen, and CNA Nea were outstanding.
• The front desk and pre-op staff were polite, friendly, and helpful.

Cons

• The hospital is a poor excuse for medical treatment.
• The ER is absolutely the worst care ever, with long wait times and little concern for patients.
• The staff are unprofessional, rude, and seem to care little about patients' pain or safety.
• There are fraudulent billing practices, including double charging and questionable coding.
• Personal information is mishandled, and some reviewers claim data is sold to spammers.
• The facility is dirty, with housekeeping and sanitation described as horrendous.
• Critical communications fail - surgery times, test results, and discharge plans are often miscommunicated or delayed.

Review

Jennie Stuart Medical Center in Hopkinsville is best suited for adults who anticipate needing inpatient surgical care or strong post-operative support, and for families that can rely on highly competent clinicians in specific units even as the overall patient experience stays uneven. The facility often delivers with skilled surgeons and responsive nurses on the floors that handle surgery and post-op recovery, making it a credible option when a procedure is planned or when hospital-level care is essential. Yet the hospital's ER and administrative domains can undermine the overall impression, so this is not a one-size-fits-all choice.

Those weighing alternatives should consider this hospital's contradictions carefully. If the priority is consistently compassionate ER care, transparent communication, and streamlined billing - without surprise charges or disorganized record-keeping - look to nearby options. Vanderbilt-affiliated centers in Nashville can offer more consistent obstetric and urgent care for high-risk cases, while Tennova Clarksville or Baptist Health Madisonville frequently surface in patient-trajectory discussions as potential improvements in wait times, patient advocacy, and administrative smoothness. For families evaluating pediatric or neonatal care, external centers with steadier ER workflows may provide greater reassurance, depending on the specific clinical needs.

The strongest positives here center on surgical competence and perioperative support. Several reviews highlight surgeons who explain options clearly and demonstrate solid bedside manner, paired with post-operative care teams that go above and beyond. Nurses described as "angels" and other frontline staff can make the difference in comfort and recovery, especially on the fifth floor and in the post-op environment. Positive experiences also emerge from pre-admission and recovery phases, where organized teams, efficient preop workups, and coordinated discharge planning help residents regain mobility and confidence quickly. When the operation goes well, this hospital earns high marks from grateful families.

The main drawbacks, however, are hard to ignore and frequently cited. ER wait times stretch into hours, and a subset of clinicians and support staff are labeled as unprofessional or inattentive, with complaints ranging from dismissive attitudes to inadequate listening and rough bedside behavior. Administrative friction shows up in billing disputes, inconsistent communication about tests and results, and unplanned changes to surgery or procedure timelines. Hygiene and housekeeping gaps, as well as occasional administrative lapses in patient privacy and record-keeping, color many reviews with frustration. In several accounts, patients feel left to advocate for themselves in ways that seem outside the norm for a hospital setting.

Where the positives and negatives intersect, the practical takeaway becomes clear. For patients facing scheduled procedures or those who value the proven surgical teams and active post-procedure care, Jennie Stuart can offset many drawbacks with reliable expertise and attentive nursing. The risk lies in relying on the ER for initial evaluation or expecting uniformly strong cross-departmental coordination. The hospital's capacity to perform advanced procedures and deliver compassionate bedside care in certain units remains a real asset, but it is not consistently mirrored in the ER, billing, or administrative realm. Families must weigh the likelihood of a smooth surgical journey against a potentially uneven emergency experience and the chance of billing or follow-up hiccups.

Actionable guidance follows. When choosing Jennie Stuart, seek out the providers with demonstrated track records in reviews and request care teams with consistently positive feedback. If emergency care is anticipated, prepare for potential wait times and assign a patient advocate or liaison who can monitor tests, results, and discharge planning. In parallel, obtain itemized cost estimates upfront, confirm which services are covered by insurance, and establish a clear point of contact for billing questions. Consider nearby hospitals for second opinions or when rapid, uniformly attentive ER care is essential, especially for families navigating obstetric or pediatric issues. In short, Jennie Stuart remains a defensible choice for decisive surgical care and capable inpatient support, but it requires proactive planning and a tolerance for variability in non-surgical encounters.

Physicians

• Murray Michael J Murray Radiation Oncology, PSC (0 miles)
• Western Kentucky Pulmonary Clinic (0.1 miles)
• Kidz Klinik (0.1 miles)
• Western Kentucky Surgical Associates (0.1 miles)
• Jennie Stuart Cancer Center (0.1 miles)
• Gajera & Patel (0.1 miles)
• OB/GYN Associates (0.1 miles)

Hospitals

• Wound Healing Center (0.1 miles)
• Pulmonary & Sleep Clinic (0.2 miles)
• DaVita (0.3 miles)
• Jennie Stuart Medical Imaging Center (2.4 miles)
• Western State Hospital (2.5 miles)
• Cumberland Hall Hospital (8.6 miles)

Places of Worship

• First United Methodist Church (0.3 miles)
• Bridge of Hope Fellowship (0.4 miles)
• Virginia Street Baptist Church (0.8 miles)
• True Gospel Church of God In Christ (0.8 miles)
• Restoration House Family Worship Center (1 miles)
• Christian Faith Temple (1 miles)
• Durrett Avenue Baptist Church (1.1 miles)

Cafes

• The Corner Coffeehouse (0.4 miles)
• Starbucks (2.6 miles)

Restaurants

• Ferrell's Snappy Service (0.4 miles)
• Harper House (0.5 miles)
• Da Vinci Little Italian (0.5 miles)
• Whistlestop Donuts (0.6 miles)
• The Place (0.6 miles)
• The Mixer (0.6 miles)
• Subway (0.7 miles)

Pharmacies

• Cayce's Pharmacy (0.7 miles)
• Cayce's Pharmacy (0.8 miles)
• Save-More Discount Drugs (1 miles)
• Walmart Pharmacy (1 miles)
• ""Walmart Stores"" (1.1 miles)
• Tom's Family Pharmacy (1.2 miles)
• Town & Country Discount Drugs (1.5 miles)

Transportation

• U-Haul Neighborhood Dealer (0.9 miles)
• Wildlife Creations (7.4 miles)