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4.1 from 46 reviews
5 stars
34
4 stars
1
3 stars
0
2 stars
2
1 stars
9
Overall Review of Emerald Trace
differentiator4 reviews mention this
Rehab and therapy stand out
Residents describe rehabilitation progress and strong therapy support.
Several residents and families say the therapy experience helped with recovery after hospital stays, including regaining mobility and returning toward independent living. A few reviews specifically highlight PT/OT involvement and the balance of therapy support with daily needs. Others describe clear progress over the course of a stay, even when outcomes varied by the individual.
common12 reviews mention this
Staff care is a consistent plus
Many reviews say the staff is kind, attentive, and goes the extra mile.
Across multiple reviews, families describe nursing and caregiving teams as friendly, supportive, and engaged with residents. Several mention aides and therapists taking time to listen and guide during transitions, which is part of why they felt comfortable leaving a loved one in the building. A number of reviews also say staff were responsive to daily needs and helped residents feel more at ease.
caveat7 reviews mention this
Communication and phones draw criticism
Some families report hard-to-reach phones and missed updates.
A set of reviews raise concerns about responsiveness once a loved one is admitted, including unanswered calls, lack of callbacks, and difficulty reaching nurses. Others describe long waits for assistance or difficulty getting updates on medical condition and therapy progress. At the same time, a few other reviewers say they were kept informed, but the negative experiences are specific about phone access and communication breakdowns.
common7 reviews mention this
Dining quality is mixed
Dining gets both praise for taste and complaints about quality.
Some residents and families say the meals were excellent and that the food was better than they expected, with appreciation for how meals supported daily routines. Others complain that food was cold or not good, and one review calls the food awful. There are also mentions of communal dining and dietary handling needs, including attention to how food is prepared for residents who need specific cut-size preferences.
common8 reviews mention this
Clean, homey facility design
Residents and visitors often note cleanliness and a home-like feel.
Several reviews describe the facility as clean, well kept, and newer, with a layout that feels more comfortable than an institutional nursing setting. A few mention private rooms and being able to furnish nothing, along with rooms described as cozy or roomy for visitors. Even when experiences were negative, the âclean and well keptâ detail is still mentioned in at least one review.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
54 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Cincinnati Northern Kentucky International (6 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Videos
Nearby Places of Interest
Pharmacies
Shire US (2 miles)
Walgreens (2.1 miles)
Faith Community Pharmacy (2.6 miles)
Walgreens (2.7 miles)
Remke Market (2.9 miles)
Walgreens (3.1 miles)
Kroger Pharmacy (3.5 miles)
Parks
President's Park (2.2 miles)
Eagle Ridge Playground (3.5 miles)
Oakbrook Park (5.5 miles)
Mills Rd Park (5.8 miles)
Physicians
OB-Gyn Speclst of Northern Ky (2.3 miles)
OB- Gyn Specialists of Northern Kentucky (2.3 miles)
Figure Weight Loss (2.7 miles)
OrthoCincy (2.7 miles)
VA Medical Center (2.7 miles)
St Elizabeth Physician's Group (2.8 miles)
Primary Pediatrics (2.9 miles)
Hospitals
St Elizabeth Baby Center (2.7 miles)
St Elizabeth Healthcare (2.7 miles)
St Elizabeth Medical Center (2.7 miles)
Albright Health Center (7.5 miles)
Restaurants
KFC (2.7 miles)
White Castle (2.8 miles)
Chick-Fil-A (3.1 miles)
Rafferty's (3.2 miles)
BJ's Restaurant & Brewhouse (3.2 miles)
Cracker Barrel (3.2 miles)
Olive Garden (3.3 miles)
Places of Worship
Seven Hills Church (2.9 miles)
Berean Baptist Church (5.3 miles)
Southern Baptist Convention (5.9 miles)
Community Family Church (6.1 miles)
St Dominic Church (7.7 miles)
Theaters
Cinemark (3.2 miles)
Cafes
Starbucks (4.3 miles)
Transportation
DHL Security (4.9 miles)
DHL Express CVG Hub (4.9 miles)
Delta Sky Club (5.8 miles)
Concourse A (6 miles)
Cincinnati / Northern Kentucky International Airport (6.1 miles)
Emerald Trace on seniors.fyi includes 9 photos including images showing exercise equipment, artwork, bedroom, outdoors, interior, decor, living room, rehabilitation, and more.
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Healthcare, Rehabilitation, Physical Therapy, and Wheelchair
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