Parkridge Specialty Care in Pleasant Hill, IA

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Parkridge Specialty Care in Pleasant Hill, IA

Information last verified:

5800 North East 12Th Avenue, Pleasant Hill, IA 50327

For more information about senior living options: (844) 490-3973

3.3 from 39 reviews
5 stars
21
4 stars
1
3 stars
1
2 stars
1
1 stars
15

Overall Review of Parkridge Specialty Care

Pros

  • pro The staff at Parkridge Specialty Care are absolutely wonderful and genuinely care for their residents.
  • pro They go out of their way to ensure comfort and to meet each resident’s preferences.
  • pro The team knows their patients well and demonstrates deep compassion for everyone in the facility.
  • pro They keep families informed and check in to confirm loved ones are safe.
  • pro Merlain, a CNA, provides excellent care and clearly cares for her patients.
  • pro The therapy department—PT, OT, and speech therapists—delivers outstanding care and helps residents progress.
  • pro The facility is immaculate, clean, and well managed.
  • pro The staff are dedicated, professional, and consistently go above and beyond for residents.
  • pro Parkridge offers activities and services such as church services, bingo, and a garden that enhance residents’ well-being.

Cons

  • pro The care in this facility is non-existent at best.
  • pro The facility is severely understaffed and unable to provide the care patients need.
  • pro A staff member is absolutely abusive, yelling at residents.
  • pro A patient was left lying in feces for hours and staff would not clean him until Thursday.
  • pro Nurses never answer call lights promptly, leaving residents without help.
  • pro Belongings were lost or damaged, including a laptop with a cracked screen and ruined clothes.
  • pro A patient was allegedly beaten by a nurse and the nurse was arrested.
  • pro Doors were locked, and visitors could not re-enter after leaving the building.
  • pro The care has gone downhill and is now terrible; the facility used to be excellent.
  • pro The reviewer would not recommend this facility to anyone.

Review

Parkridge Specialty Care in Pleasant Hill is best suited for families that prize a clean, modern environment and a rehabilitation-forward program where the care team can feel genuinely invested when staffing is steady. In the strongest accounts, residents benefit from staff who know their preferences, frequent personal touches, and timely updates to families. The building reads as fresh and well-kept, with well-kept common spaces, an on-site therapy focus, and amenities that support a home-like experience, quiet corridors, accessible outdoor spaces, and opportunities for organized activities. When therapy is the priority, Parkridge can deliver remarkable progress, with therapy teams described as motivated, capable, and integral to daily routines. This is a place where compassionate nurses and aides can make a real difference in a resident’s day, and where families often feel heard and connected through regular communications.

That said, the community is not universally dependable, and potential residents should carefully weigh significant concerns. A substantial number of reviews recount chronic understaffing, delayed responses to call lights, and inconsistent assistance with basic needs. Several families describe episodes of neglect or mishandling, ranging from delayed bathing and oral care to more serious lapses that left loved ones without essential care for hours. Allegations of abuse or unsafe handling have appeared in some accounts, and numerous visitors report losing belongings or inadequate medication administration. Such patterns create real risk, especially for residents with high needs who rely on reliable staffing and timely medical attention. These systemic inconsistencies mean that alternates should be considered for families requiring unwavering reliability and clear accountability.

The strongest argument in favor of Parkridge centers on the upside of excellent therapy and sincere, compassionate front-line care. When the therapy department operates at full strength, residents often make meaningful gains in mobility, balance, speech, and independence, and families frequently praise therapists and CNAs who treat residents with patience and dignity. The praise is not uniform, but it is persistent where therapy and daily nursing care come together in a consistent, well-supported cadence. In those moments, the care team’s attentiveness and the facility’s clean, inviting environment amplify the positive impact. To offset the negatives, these high-skill services must be dependable, and the best-case experiences demonstrate what Parkridge can achieve when staffing meets demand and leadership remains actively engaged.

Daily living at Parkridge shows a similar dichotomy. On the plus side, several reviews applaud the quality of food, the comfort of well-sized rooms, and the opportunity to participate in church services, bingo, and garden time. Families repeatedly express confidence in the overall cleanliness and the sense that staff members genuinely care. Conversely, multiple residents and families report inconsistent execution of routine tasks, call lights not answered promptly, insufficient assistance with transfers or hygiene, and insufficient monitoring after therapies or medications. The contrast is stark: when care professionals are present and proactive, the atmosphere shifts to one of warmth and competence; when staffing ebbs, the same environment can feel fragile and unresponsive.

Leadership and accountability emerge as a decisive factor in how Parkridge performs. Several reviews celebrate management and a DON who are responsive, with a few staff members singled out for praise for their dedication. Yet other accounts describe a disengaged or overwhelmed leadership culture, where staff shortages translate into gaps in safety and care. Serious concerns about neglect, loss of belongings, and questions about medication handling underscore the need for rigorous, ongoing oversight. For families considering this community, it is essential to assess not only current staff morale but also the facility’s systems for incident reporting, corrective action, and transparent communication. Asking to review recent care conferences, staffing schedules, and intervention plans with the administrator can reveal how reliably the operation handles problems.

The bottom-line recommendation is clear: Parkridge can be a strong match for families that can actively participate in care oversight, prioritize rehab outcomes, and value a clean, engaging setting. It is less suitable for those who cannot tolerate variability in staffing, delayed response times, and questions surrounding safety and medication management. For families evaluating options, a pragmatic approach is advised: arrange multiple firsthand visits, observe call-light responsiveness at different times, request direct time with therapy staff to gauge consistency and enthusiasm, and demand current staffing rosters and a transparent plan for managing shortages. If ongoing, dependable care and safety are non-negotiable, it may be wiser to explore alternatives with more consistent staffing and fewer red flags around risk and accountability. Parkridge holds genuine potential for improvement, but it remains a facility where outcomes hinge on staffing levels, active management, and a clear, uncompromising commitment to resident safety.

Features

Housing

  • 90 resident community capacity 90 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Des Moines International (10 miles away) Des Moines International (10 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Parkridge Specialty Care in Pleasant Hill, IA offers a comfortable and welcoming assisted living community for seniors. With a variety of amenities, residents can enjoy a convenient and fulfilling lifestyle. The community features a beauty salon, allowing residents to pamper themselves and look their best. Cable or satellite TV is available in each resident's room, ensuring entertainment options are readily accessible.

Community operated transportation is provided for ease of mobility, making it convenient for residents to run errands or attend appointments. A computer center allows residents to stay connected with loved ones through technology. The dining room offers restaurant-style dining where delicious meals are served daily. A fitness room encourages physical wellness and regular exercise.

Parkridge Specialty Care provides fully furnished accommodations, eliminating the hassle of moving furniture. Residents can also enjoy leisure time in the gaming room or relax in the beautiful outdoor space such as the garden. Housekeeping services ensure that residents' living spaces are clean and tidy at all times.

For those who want to engage their minds, there is a small library with various reading materials. Telephone service is available for easily keeping in touch with family and friends. Transportation arrangements are made not only for non-medical purposes but also for doctors' appointments.

The community promotes holistic wellness through its wellness center and offers Wi-Fi/high-speed internet access for staying connected online.

In terms of care services, Parkridge Specialty Care ensures round-the-clock call system monitoring and supervision to prioritize resident safety and well-being. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Special attention is given to individuals requiring a diabetes diet or any other special dietary restrictions.

Medication management services ensure that each resident receives their medications promptly according to their prescribed schedule. Mental wellness programs are designed to support emotional well-being among residents.

Numerous nearby pharmacies make it convenient for residents to fill their prescriptions without much travel hassle. With several physicians located nearby, accessing medical care becomes effortless. Additionally, the community is conveniently surrounded by various restaurants and theaters, offering opportunities for residents to dine out and enjoy entertainment.

Parkridge Specialty Care aims to provide a vibrant and enriching lifestyle for its residents. With concierge services available, planned day trips, resident-run activities, and scheduled daily activities, there are numerous opportunities for social engagement and personal growth within the community.

Nearby Places of Interest

Physicians

  • Iowa Ortho (0.2 miles)
  • Wolfe Eye Clinic (0.2 miles)
  • Mercy East Pediatric Clinic (0.2 miles)
  • MercyOne Pleasant Hill ENT Care (0.2 miles)
  • Eye Care Of Iowa PC - Pleasant Hill (1 miles)
  • Konchar Gregory J Dr DDS (1.1 miles)
  • Whylie Eye Care Centers (1.6 miles)

Pharmacies

  • CVS Pharmacy (2.8 miles)
  • Target Pharmacy (2.8 miles)
  • Lutz Pharmacy (3.3 miles)
  • Walgreens (3.4 miles)
  • Walgreens (4.2 miles)
  • Kayser Hearing Aid & Audiology (4.3 miles)
  • Osco Pharmacy (6.1 miles)

Restaurants

  • The BUD TENT (2.9 miles)
  • Wendy's (2.9 miles)
  • Raising Cane's Chicken Fingers (3 miles)
  • Brightside Aleworks (3.1 miles)
  • The Depot (3.2 miles)
  • Long John Silver's (3.8 miles)
  • Spectators Sports Bar & Grill (3.9 miles)

Theaters

  • Cinemark Altoona And Xd (4.1 miles)

Hospitals

  • Unity Point Health (5.9 miles)
  • Mercy Medical Center 7 South (6.6 miles)
  • Mercy Hospital Pediatric Unit (6.6 miles)
  • Mercy River Hills Surgery Center (6.6 miles)
  • Select Specialty Hospital-Des Moines (6.6 miles)
  • UnityPoint Health - Iowa Methodist Medical Center - Emergency Department (7.2 miles)
  • North 3 - IMMC (7.2 miles)

Parks

  • Stone Park (6.3 miles)

Cafes

  • Starbucks (6.7 miles)
  • Starbucks (7 miles)

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