Crest Haven Care Centre in Creston, IA
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1000 East Howard, Creston, IA 50801
For more information about senior living options: (844) 490-3973
He is getting great care. He is like the Energizer bunny. Some staff treated mom respectfully. The kitchen manager and the activity manager did a good job.
The family felt there were multiple problems and they had to be there every day. They moved the dad several times without contacting the POA, and his room was empty when they arrived. His belongings kept going missing despite labeling to prevent it. They were not ready to provide peri care; there were hours with no one to change him, even though checks were supposed to happen every 2 hours. He was found on the floor naked and covered in dry BM, with both morning and afternoon shifts aware but no one helped beyond washing two fingers and walking away. A family member had to perform a full bed bath on the floor and handle the hardest part of transferring him to bed. The reviewer would not recommend the facility; in their experience it's the last place they'd choose among nursing homes. The admissions director was rude and uncommunicative about discharge, with misstatements about safety and what could be done. The director and administration treated them badly; they would not return or recommend the facility, feeling it deserved less than a star.Crest Haven Care Centre in Creston, IA is best viewed as a community for families who can stay actively involved and press for steady, respectful care for a resident who is relatively independent but needs daily assistance. The strongest signal from the positive experience is that a highly active 95-year-old can receive attentive daily support and maintain a sense of vitality when care is consistently present. The setting appears to favor ongoing staff-resident relationships and a smaller, home-like atmosphere where routine and personal interactions matter. This is not a facility that will run itself; it demands vigilant oversight, quick escalation of concerns, and a readiness to intervene to safeguard a loved one's dignity and safety.
By contrast, the negatives paint a troubling counterpoint that cannot be ignored. Multiple reviews describe disorganization and poor communication at critical moments, including transfers of a resident without notifying the appropriate family member or power of attorney, and belongings going missing. The most jarring account details a caregiver being found on the floor with a resident, naked and covered in stool, with little timely help despite staff awareness. That combination of neglect indicators and incomplete checks - care planned but not delivered, and shifts that fail to respond - points to a systemic gap in supervision and accountability that any prospective resident family must weigh heavily.
The reported pros - dedicated kitchen and activity staff, and occasional respectful treatment from some personnel - do not erase the fundamental safety and communication flaws. Positive echoes about certain team members suggest that when care is managed by capable individuals, comfort and quality of life can improve. However, the gap between those isolated positive interactions and the broader pattern of inconsistent response times, missed transfers, and insufficient family communication means the positives are unreliable levers for overall safety and trust. In short, favorable day-to-day moments are possible, but they are not a dependable substitute for consistent oversight.
What this translates to for decision-making is clarity about risk tolerance and the level of hands-on involvement a family is prepared to provide. Crest Haven can be workable for residents who thrive with visible advocacy - families ready to verify daily notes, confirm that care plans are followed, and intervene when shifts fail to meet basic standards. But for seniors with higher medical needs, or families unable to monitor care closely, the pattern described in multiple reviews suggests a heightened risk of harm, overlooked issues, and stressful discharge decisions rather than a smooth, predictable experience.
Prospective residents should insist on concrete assurances before choosing Crest Haven. Inquire about staffing ratios during different shifts, response times to call bells, and the facility's process for urgent transfers or changes in rooms, including timely family notification for POA. Request to review recent incident logs, quality improvement plans, and staff training focused on dignity, privacy, and falls or incontinence care. Speak with the administrator and frontline caregivers, and if possible, contact current or recent families to hear what steps were taken when problems arose. Clear expectations and accountability are non-negotiable here.
Ultimately, Crest Haven will likely satisfy families who are prepared to remain actively engaged, insist on structured communication, and tolerate some variability as long as safety protocols are visibly enforced. For others - especially those needing reliable, consistently exceptional care with minimal administrative friction or for residents at higher medical risk - the safer move is to explore options with more transparent governance, tighter staffing controls, and proven track records in preventing the kinds of lapses described. A well-directed search will prioritize not just atmosphere or amenities, but demonstrable consistency in care, communication, and accountability.
40 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crest Haven Care Centre in Creston, IA is a vibrant assisted living community that offers a comfortable and fulfilling lifestyle for seniors. Our residents enjoy a wide range of amenities designed to enhance their daily lives.
For entertainment and relaxation, we provide cable or satellite TV and Wi-Fi/high-speed internet access, allowing residents to stay connected with the outside world. Our small library offers a cozy space for reading and quiet contemplation. Outdoor enthusiasts can take advantage of our beautiful garden and outdoor spaces.
Mealtimes are a delight at Crest Haven Care Centre. Our restaurant-style dining room serves delicious meals prepared by our skilled culinary team. We cater to special dietary restrictions, ensuring that every resident's needs are met.
We understand the importance of care services in maintaining the well-being of our residents. That's why we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also provides medication management to ensure medication is taken properly. We have a mental wellness program in place to support the emotional health of our residents.
The surrounding area offers plenty of conveniences for our residents. There are cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals all within proximity to Crest Haven Care Centre.
At Crest Haven Care Centre, we strive to create an engaging and nurturing environment where seniors can thrive. With our exceptional amenities and care services, we provide a safe and comfortable home for older adults in Creston, IA.
This part of Creston, Iowa offers a convenient and bustling community with easy access to essential amenities. With several hospitals, physicians, pharmacies, and a care center nearby, residents can feel reassured about their healthcare needs being met. There are also numerous restaurants and cafes for dining options, as well as theaters for entertainment. Places of worship provide spiritual support, while parks offer opportunities for outdoor recreation. Transportation options like the Creston Station and Amtrak make it easy to travel around the area. Overall, this neighborhood provides a well-rounded environment for senior living with a variety of services and attractions within close proximity.
Crest Haven Care Centre is located at 1000 East Howard, Creston, IA 50801 in Union County, Iowa
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