Accura Healthcare Of Carroll

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  • Interior

    A cozy living room with a sofa, armchair, and piano by the window.

  • Outdoors

    A row of garage units with closed doors, located in a grassy area with trees in the background.

  • Decor

    A cozy living room with two leather sofas and a coffee table, decorated with flowers and houseplants.

  • Living Room

    A cozy living room with sofas, armchairs, and a lamp, featuring carpeted flooring and large windows with curtains.

  • Bedroom

    A minimalist bedroom with a focus on a green plant and a brown bed near a window.

  • Windows

    A quiet dining area with several tables and chairs, illuminated by natural light from a large window.

  • Lobby

    A hotel lobby featuring a vibrant green plant in the foreground with tables and chairs visible in the blurred background.

  • Healthcare

    A caregiver and an elderly man share a moment of interaction and smiles.

  • Quilt

    A neatly made bed in a cozy bedroom with a nightstand beside it.

Accura Healthcare Of Carroll

2241 North West Street, Carroll, IA 51401

For more information about senior living options: (844) 490-3973

2.9 from 20 reviews
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    Overall Review of Accura Healthcare Of Carroll

    Pros

    • pro Grandma says she enjoys the care center.
    • pro There are plenty of activities.
    • pro It is easy for the residents to move around the facility.

    Cons

    • pro The staff allegedly gave the patient an antidepressant that the doctor never ordered, causing confusion and distress.
    • pro The patient became very confused and scared while on this drug, frequently calling family at all hours.
    • pro The staff allegedly downplayed the incident, saying it was no big deal and that it happens.
    • pro The nurse involved had reportedly done this before to other residents and remains employed there.
    • pro The DON's promised "more education" was described as superficial, often just signing a form to avoid attendance.
    • pro Giving an unprescribed medication is framed as plainly wrong, and communication about it was dismissed as a non-issue.
    • pro Management communication was called a joke, with concerns ignored and the focus on paychecks.
    • pro Nothing changed over the six months of the stay, and concerns fell on deaf ears.
    • pro Requests for the patient's chart records were not fulfilled.
    • pro Housekeeping was a nightmare; the family had to supply cleaning products and clean the room themselves.
    • pro Employees smoked near residents despite the no-smoking policy.
    • pro The facility has been repeatedly cited by the state authorities (Accura facilities in Iowa).
    • pro The patient was given the wrong medication for three weeks, and pain medication was missed for three days.
    • pro The facility was described as dirty and not cleaned.
    • pro Meetings with leadership did not lead to any meaningful changes.
    • pro Safety concerns were raised about sensors and safety equipment being misapplied or improperly installed (e.g., chair sensors).
    • pro The food was terrible.
    • pro Some staff were described as horrible and mean.

    Review

    After the death of my dad two months ago, I find myself finally able to write about what happened to him in what I now see as a dangerously broken care setting. I've carried this grief with me, and I've learned that the kind of place I hoped would shelter him in his final months instead became a place of fear, confusion, and time lost. This is the accumulation of experiences shared by several families about Accura Health Care facilities in Iowa, including the one in Carroll. If you're trying to decide where to entrust your loved ones, these voices deserve to be heard, even if their pain is hard to bear.

    One of the most devastating threads in these stories centers on medication. My dad's last six months were spent in a wing of care where a nurse, whom some would call "nurse of the year" in the wrong sense, put an antidepressant order into him that the doctor had never authorized. He was on that drug for about two weeks, and the effects were immediate and alarming: he became increasingly out of it, disoriented, and terrified. He made calls to me at all hours, and when he wasn't calling, he slept, likely because the drug's impact on his body overwhelmed him. The staff minimized the incident, telling us it was a common occurrence and not a big deal. The doctor never ordered the medication; yet the wrong drug was dispensed, causing real harm and stealing precious moments with a father who was already fragile. This nurse allegedly had done something similar to other residents before, and the hospice team had to push back to get her to acknowledge what she did. The Director of Nursing offered only a vague promise of "more education," which, in practice, boiled down to signing a sheet of paper and skipping real participation or training. It felt like an attempt to cover up rather than to correct a dangerous pattern.

    Communication, accountability, and transparency were consistently missing throughout these experiences. The staff repeatedly pressed families to call corporate in Des Moines to file complaints, and many of us did. We were told that complaints had already been filed, yet nothing meaningful seemed to change. I made multiple calls to corporate and to state agencies, and even though the State of Iowa conducted investigations, the sense remained that concerns were dismissed or minimized. Attempts to obtain my dad's charted records were met with obstacles and delays. Meetings with facility leadership left me feeling unheard, as if my concerns were sails to catch the breeze rather than a call to fix a broken system. The overall impression was that those in charge prioritized paperwork and appearances over actual patient safety and dignity.

    The environment and day-to-day operations added another layer of distress. Housekeeping, for example, was a recurring nightmare. There were times when I had to bring my own cleaning supplies and clean my dad's room myself, simply to keep the space livable. The no-smoking policy was another point of contention: while the building advertised a no-smoking policy, staff members frequently smoked outside the windows where residents were eating, undermining the policy and creating a level of neglect that felt almost petty in its disregard for resident welfare. It wasn't just about rules; it was about respect for the people who lived there and the right to clean, safe, and respectful surroundings.

    The broader pattern across various Accura facilities in Iowa is hard to ignore. In Carroll, and I've heard this echoed in other locations, there have been multiple citations and complaints over the years. The sense from families is that the system is designed to protect itself rather than the residents - an attitude that shows up in how concerns are addressed, how medication is managed, and how much actual accountability is required before changes are made. Advocates for loved ones emerge from those experiences with the knowledge that the best defense is to document everything, demand access to records, and pursue state or corporate channels. The overarching message I want to send is a warning to do your homework, to dig deep, and to listen to your instincts when you hear about inconsistencies, disrespect, or dangerous medical practices.

    There are additional, deeply painful anecdotes that reinforce this troubling picture. I heard from families with grandfathers and grandmothers who experienced a cascade of issues: wrong medications administered for weeks, delays in giving pain relief for cancer, and a general sense that the facility cared more for appearances than for the people who depended on them. In one case, a grandmother supposedly had a sensor on her chair to prevent falls, yet the sensor was removed or improperly installed; when she lifted herself in her chair, she did not trigger an alert, and a fall occurred. In another account, the staff claimed she had somehow "lifted her lift" too high and then misreported the incident to her doctor, implying self-caused mishaps rather than a system failure or staff error. The common thread was a feeling of distrust - between families and the staff, between residents and the care teams, and between what was promised and what actually happened. Even when a family member notes problems during meetings with the director, the promised improvements rarely materialize, and the same issues persist.

    Finally, I've heard independent notes about the quality of daily life beyond safety and health. A grandmother who remained in a separate memory of the facility described enjoying activities and an accessible environment in which mobility seemed manageable, but she also flagged concerns about the food, specifically the pork chops, which many families felt were poor in quality. In another account, the same facility's residents described a mixture of positive social opportunities and negative experiences in equal measure, with some aspects of care feeling adequate and others falling far short. The inconsistent experiences - from caring moments to alarming medical errors, from clean, supportive spaces to rooms that felt neglected - paint a picture of a system that struggles to balance dignity, safety, and compassion.

    If you're here because you worry about your own loved ones and you want to protect them, take heart in the conversations these accounts inspire. They are a chorus of real people with real fears and real losses, and their stories deserve to be heard. At the same time, they are a reminder to approach care decisions with a careful, investigative eye: ask for the exact medication orders, demand access to charted records, push for clear and timely communication, and hold leadership accountable through formal channels when concerns do arise. The grief of losing someone to a care facility should never be compounded by preventable mistakes or a culture that minimizes warning signs. Let these voices serve not just as warnings, but as calls to action for families, regulators, and providers to strive for the safe, respectful, and transparent care that every loved one deserves.

    Features

    Housing

    • 96 resident community capacity 96 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Accura Healthcare Of Carroll in Carroll, Iowa is a vibrant and modern assisted living community that provides a wide range of amenities and care services to its residents. The community strives to create a comfortable and enjoyable living experience for seniors, offering various amenities to enhance their quality of life.

    Residents can pamper themselves at the beauty salon or enjoy their favorite shows with cable or satellite TV in their fully furnished apartments. The community-operated transportation service makes it easy for residents to explore the local area or go on outings. For those who want to stay connected, there is a computer center and Wi-Fi/high-speed internet available.

    Meals are served in a charming dining room with restaurant-style dining, catering to special dietary restrictions if necessary. Residents can also make use of the kitchenette in their apartments for added convenience.

    Accura Healthcare offers numerous activities and programs tailored to the interests and needs of its residents. The fitness room allows seniors to stay active and maintain their physical well-being, while the gaming room provides opportunities for friendly competition. A small library is available for book lovers to relax and indulge in their favorite reading materials. Scheduled daily activities keep residents engaged, while planned day trips allow them to discover nearby attractions.

    The community ensures that residents receive comprehensive care services whenever needed. A 24-hour call system and supervision provide peace of mind, knowing that assistance is always close at hand. Trained staff members offer support with bathing, dressing, transfers, medication management, meal preparation, and other activities of daily living. Mental wellness programs focus on promoting emotional well-being among residents.

    Accura Healthcare Of Carroll is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options - providing seniors with easy access to essential services and entertainment options.

    Overall, this assisted living community offers a nurturing environment where seniors can continue enjoying an independent lifestyle while receiving the necessary support they need to thrive.

    Nearby Places of Interest

    Places of Worship

    • New Hope Village Home (0.4 miles)
    • First Assembly of God Church (0.4 miles)
    • Carroll First (0.4 miles)
    • St Paul Lutheran Church (0.4 miles)
    • New Hope Village (0.6 miles)
    • St John Paul II Parish (0.6 miles)
    • Church of Jesus Christ of Latter Day Saints (0.8 miles)

    Parks

    • Northwest Park (0.6 miles)
    • Veterans Memorial Park (0.6 miles)
    • Minchen Park (0.9 miles)
    • Northeast Park (1.2 miles)
    • Graham Park (1.3 miles)
    • Carroll Parks & Recreation (1.4 miles)
    • Rolling Hills Park (2 miles)

    Restaurants

    • Swizzle Stick (0.6 miles)
    • Family Table Restaurant (0.7 miles)
    • A&W Restaurant (0.9 miles)
    • McDonald's (1 miles)
    • Yan Buffet (1.1 miles)
    • Santa Maria Restaurant (1.2 miles)
    • Jalisco (1.2 miles)

    Physicians

    • Carroll Eye Clinic (0.8 miles)
    • Southwest Orthodontic Associates (1.1 miles)
    • Carroll Hearing Aid Center (1.1 miles)
    • Oral Maxillofacial Surgeons (1.1 miles)
    • Carroll Eye Care Associates (1.1 miles)
    • McFarland Clinic PC Carroll Eastside Office (1.8 miles)
    • Des Moines Orthopaedic Surgeons PC (1.9 miles)

    Cafes

    • Peet's Coffee and Tea (0.9 miles)
    • Dunkin (1.1 miles)
    • Queen Beans Coffee House (1.4 miles)
    • Mc's Country Cafe (1.6 miles)
    • Little Green Truck Coffee Co. (11.4 miles)
    • Waspy's Cafe (12.1 miles)

    Transportation

    • U-Haul Neighborhood Dealer (1.1 miles)
    • Anytime Cab (1.3 miles)
    • American Airlines (1.4 miles)
    • Carroll Airport (5.5 miles)

    Pharmacies

    • Carroll Apothecary (1.2 miles)
    • Pharmacy Associates Carroll (1.2 miles)
    • Walgreens (1.3 miles)
    • St Anthony Westside Pharmacy (11.8 miles)
    • Community Pharmacy (13.9 miles)

    Hospitals

    • Carroll Eye Clinic (1.3 miles)
    • St Anthony Family Care Physicians (1.9 miles)
    • MercyOne Iowa Heart Center Carroll (1.9 miles)
    • St Anthony Regional Hospital Auxiliary (1.9 miles)
    • St Anthony Nursing Home (1.9 miles)
    • Shady Oaks (13.8 miles)
    • Stewart Memorial Hospital (13.9 miles)

    Theaters

    • Carroll Theatres (1.4 miles)

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