Miller's Merry Manor

Pros

• The staff provided really good care.
• The staff cared for him like a member of their own family.
• Two male CNAs were fantastic with him.
• They met all his needs at that age.
• Everyone was helpful and friendly.
• They highly recommended the place.
• Millers were very concerned about the complaints and assured that the problems would be addressed.
• The care was wonderful and personalized.

Review

Families have shared a wide range of experiences about this facility, painting a picture of care that can feel like a lifeline for some and a source of deep worry for others. One long-time reviewer spoke warmly of their father's stay, describing care that felt attentive and personal. They visited almost daily as their father - who lived to 102 - received what they felt were good, comprehensive services. The staff, including several nurses and two male CNAs, treated him like family, and the overall atmosphere contrasted sharply with a previous nursing home that had been a nightmare. This reviewer said the place met all of their father's needs at the end of a long life and left them with a strong sense of recommendation for others in similar situations.

In stark contrast, another set of experiences reads like a cautionary tale. A reviewer described this facility as "one of the worst places I have ever been to," citing a rehab stay for their mother-in-law where a machine failure on the first day required an emergency hospital transfer. After the issue was fixed, they were asked to arrange their mother's own transportation back, which felt inappropriate given the severity of the earlier problem. Food was described as subpar, and communication around discharge dates was inconsistent at best, with no timetables provided until the last moment. The reviewer also recounted a troubling interaction with a billing staff member who seemed dismissive, concluding with a strong warning not to trust the facility with loved ones and labeling it the worst around.

Another voice added to the mix, rating the staff and facility differently, yet still highlighting systemic concerns. They admitted their mother for therapy and gave the staff an 8/10, the facility a 7/10, but then raised several critical points: lengthy call light response times - often 25 minutes or more - the persistent odor of urine, and a kitchen policy note that diabetics' carbohydrate intake wasn't being counted for meals. The discharge planning process appeared incomplete, with promised follow-through to connect with community resources never materializing. The same reviewer described the billing staff as far from professional and even threatening with legal services when dates didn't align with services rendered. The overarching impression was that families should think twice before entrusting someone they care about to this setting.

There were also more pointed operational frustrations voiced by another family. They described a situation where, if a small television failed, families were expected to purchase a replacement, and room phones only worked intermittently. Requests for assistance were said to take an inordinately long time, leaving loved ones feeling neglected in moments of need. Yet there was a glimmer of proactive outreach from an entity named Millers, who reportedly reached out after complaints and took steps to address the issues, leaving the person who shared the experience feeling reassured that problems would be handled. The sentiment captured in that note - "THANK YOU, for your time" - suggests that responsiveness to concerns can vary even within the same facility.

A particularly alarming account focused on a recent stay within the rehabilitation area. The reviewer described their mother as having been alone for extended periods, with a traumatic outcome: four staples after a fall. They emphasized that this happened so soon after admission, and they were distressed to report that their mother was left alone again on another occasion, which amplified their anger and disappointment. This account underscores concerns about patient safety and supervision, raising questions about how staff balance monitoring with other duties in a busy environment.

Amidst the mixed and troubling reports, one review closed on a notably positive note: "Wonderful care and personal. Thank you all." This comment serves as a reminder that for many families, the facility remains a place of warmth, reliable support, and genuine kindness. Taken together, the reviews illustrate a spectrum of experiences - from deeply valued, compassionate care to significant safety, communication, and coordination challenges. They point to a need for ongoing attention to staffing consistency, timely responsiveness, transparent communication with families, reliable maintenance of equipment and facilities, and a more cohesive approach to discharge planning and billing practices. For families considering this facility, the stories suggest weighing the potential for highly personalized care against the risk of gaps in safety, communication, and administrative processes.

This area of Tipton, Indiana, is a convenient and well-equipped community that offers a variety of amenities suitable for seniors. With multiple hospitals nearby such as I U Health Tipton Occupational Services and Saint Vincent Elwood Immediate Care, residents have easy access to healthcare services. Additionally, there are several pharmacies in the vicinity including CVS Pharmacy and Walgreens for medication needs. For dining options, establishments like Jim Dandy Restaurant and Taco Bell provide delicious meals close by. Parks like Arcadia Ballpark and Potter's Bridge Park offer opportunities for outdoor recreation and relaxation. In terms of spiritual fulfillment, there are numerous places of worship including Apostolic Lighthouse and New Hope Church. Overall, this area provides a balanced mix of healthcare facilities, dining options, recreational spaces, and spiritual support for seniors looking to settle down in a welcoming community.

Hospitals

• I U Health Tipton Occupational Services (0.1 miles)
• Iuh Tipton Ms (0.2 miles)
• Saint Vincent Elwood Immediate Cr (12.3 miles)
• Howard Regional Health System (12.9 miles)
• Community Howard Regional Health (12.9 miles)
• Howard Regional Health Systems (12.9 miles)
• Community Howard Regional Health (12.9 miles)

Physicians

• Rehabilitative & Ortho Center (0.2 miles)
• Robert M Palmer MD Institute of Biomechanics (10.8 miles)
• Moser & Moser Optometrists (10.9 miles)
• Family Practice Associates (11 miles)
• Jarrell, Melissa - Melissa Jarrell, DDS - Family & Cosmetic Dentistry of Kokomo (12.3 miles)
• St Vincent Mercy Hospital Occupational Health & Wellness (12.3 miles)
• St Joseph Physicians Southway (12.8 miles)

Restaurants

• Jim Dandy Restaurant (0.8 miles)
• Friendly's (11.1 miles)
• The Tin Plate (11.2 miles)
• Taco Bell (11.9 miles)
• Arby's (12 miles)
• El Chile Poblano Restaurant (12 miles)
• Scoops Ice Cream (12 miles)

Pharmacies

• Medicine Shoppe Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)
• Elwood Low Cost Pharmacy (10.6 miles)
• CVS Pharmacy (10.7 miles)
• CVS Pharmacy (11.1 miles)
• Walgreens (12.8 miles)
• Herbst Pharmacy - Koko (14.5 miles)

Parks

• Arcadia Ballpark (5.5 miles)
• Red Bridge Park (9.7 miles)
• Jackson Morrow Park (12.5 miles)
• Macgregor Park (12.8 miles)
• Potter's Bridge Park (13.9 miles)

Cafes

• Remnant Coffee Shop (6.7 miles)
• Panera Bread (13.8 miles)
• Sweet Peas Play Cafe (14 miles)
• Starbucks (14.2 miles)

Places of Worship

• Apostolic Lighthouse (9.7 miles)
• Grace United Methodist Church (10.7 miles)
• Wesleyan (11.2 miles)
• New Hope Church (11.8 miles)
• Faith Community Church (12.4 miles)
• Northview Church Kokomo Campus (12.8 miles)
• Sheridan Six Points Wesleyan (13.1 miles)