Miller's Merry Manor

Pros

• The staff were extremely kind, caring, supportive, and respectful, showing residents a great deal of dignity.
• The care provided was exceptional; every staff member - from PTs to nurses - was kind, respectful, and caring.
• They kept families well informed and supported them throughout.
• The DON was nice, caring, and down to earth.
• Physical therapists and occupational therapists were outstanding.
• Brook's medical judgment saved a life and she is a great director of nursing.
• Navoria, the social worker, and all staff are very committed to helping their patients.

Cons

• The nursing home is described as trash with ridiculous attitudes and horrible professionalism.
• The DON is very unprofessional, shows favoritism, talks down to staff, and shares personal problems with others.
• Management is horrible and demonstrates favoritism; CNAs and nurses feel underpaid and unappreciated.
• The facility is considered unprofessional, with staff treated poorly since the new DON took over.
• There is a call for state investigation into the facility due to concerns.

Review

The collection of reviews paints a facility with a strikingly broad range of experiences. On one hand, families describe moments of genuine kindness, dignity, and unwavering support that leave a lasting sense of gratitude. On the other, concerns about management, professionalism, and the overall culture at the top levels echo through several accounts. Taken together, these voices suggest a place where the care some residents receive can be outstanding, while the atmosphere created by leadership can vary enough to color the entire experience.

Many reviewers center their praise on the front-line staff - the CNAs, nurses, therapists, and aides - who are described as consistently kind, caring, and respectful. One account emphasizes that "all the people we encountered at this place were extremely kind, caring, supportive, respectful and showed my mother a great deal of dignity." Another reviewer echoes this sentiment, calling the care "exceptional," with every professional - whether a physical therapist, an aide, or a nurse - "kind and respectful and caring." The sense of being kept informed and having the family supported throughout the journey is a common thread, with families noting that staff "kept us well informed and supported my entire family all the way to the end." In several lines, the care and love given to a patient are explicitly tied to family gratitude, underscoring how meaningful compassionate interactions can be for loved ones during difficult times.

The reviews also spotlight particular individuals who left a strong impression. One standout example is Brook, described as saving a brother's life through "excellent medical judgement" and praised as a great director of nursing. The consistency of praise for the care team - CNOs, therapists, and social workers - is reinforced by mentions of Navoria, the social worker, and others who are said to be deeply committed to helping patients. There are explicit affirmations that the care team, including physical and occupational therapists, performed at an exceptionally high level and that staff were "very committed to helping their patients." In the Fort Wayne memory care unit on State Boulevard, a family member notes that the staff have always been professional and caring, the facility has been clean despite its age, and the team's handling of memory-care challenges gave the family confidence that their loved one was receiving good care.

There is also a clear sense that the experience can vary by unit and by leadership. One review that mentions Miller's in Fort Wayne emphasizes reliability and peace of mind: the staff's professionalism, the care for memory issues, and the reassurance that Mom wasn't being neglected. Yet, even amid these positive threads, there are stern critiques of the administration. Several reviewers describe the DON (Director of Nursing) in highly unflattering terms - "unprofessional," "talks down to staff," "has favorites," and "could care less about yours" with some calling her an "ugly person inside." The contrast between the warmth of floor staff and the behavior attributed to the DON creates a tension that colors the overall impression for those reviewers.

Additional criticism targets management more broadly. Comments such as "Management is horrible, shows favoritism," and "The aides are underpaid and unappreciated" point to systemic problems that go beyond individual interactions. The DON is repeatedly singled out as a source of dysfunction - described as unprofessional and a contributor to a negative workplace culture. Several reviewers describe a sense of a workplace that has changed for the worse since a new DON came on board, with references to limited career ladders and inconsistent treatment that leave staff feeling undervalued. The phrase "a very unprofessional place of business since new DON" captures the frustration felt by some families who had hoped for a consistently positive environment.

Taken together, the reviews sketch a facility where excellent, dignified care is possible and even common at the point of care, but where leadership and organizational culture can significantly influence the overall experience. Families repeatedly value the compassionate care they receive and the clear, attentive communication they get from frontline staff and specific caregiving professionals. At the same time, concerns about how staff are treated under the DON and how management handles favoritism, pay, and career progression raise questions about consistency and long-term sustainability. For families considering this facility, the message is nuanced: you may encounter remarkably warm, competent care from many team members, but it's wise to inquire about administration, staffing stability, and how managers support front-line staff to ensure a consistently positive experience across shifts and units.

In the end, the facility emerges as a place where the quality of daily care can be exemplary and deeply appreciated by families who experience it, yet where the leadership environment can complicate perceptions of overall quality. The strongest endorsements come from those who witnessed compassionate, patient-centered care up close, with staff going above and beyond and doctors or nurses making pivotal, lifesaving judgments. The more critical notes, meanwhile, remind prospective families that administrative culture, fairness, and clear communication from leadership matter just as much as bedside kindness. The overall takeaway is that firsthand experiences vary, and informed families should consider both the kindness of direct care providers and the governance of the facility when forming their view.

This part of Fort Wayne, Indiana, offers a convenient location with various amenities nearby. There are several reputable physicians and pharmacies that provide easy access to healthcare services. Additionally, there are a variety of dining options available, including popular chains like Taco Bell and Arby's as well as locally owned establishments like Oley's Pizza. Places of worship such as Saint Charles Borromeo Parish and Parkwood Church of God offer spiritual support for residents. The area also features several parks like Kreager Park and Lions Park, providing opportunities for outdoor recreation and relaxation. For those who enjoy coffee, cafes like Conjure Coffee and Starbucks are within a short driving distance. Overall, this neighborhood offers a mix of essential services, dining options, and recreational facilities that may be appealing for seniors looking to live in an active community with a range of amenities nearby.

Physicians

• Butler Steven Oral And Maxillofacial Surgery Associates Pc Fort Wayne (0.6 miles)
• Fort Wayne Medical Institute PC (0.6 miles)
• Anthony Medical Associates (1 miles)
• Patrick Connerly, MD (1.6 miles)
• First Care Family Physicians (1.6 miles)
• Fort Wayne Endoscopy Center (1.8 miles)
• Carew Family Physicians (1.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Target Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Kroger Pharmacy (2.5 miles)
• Scott's Food & Pharmacy (2.5 miles)

Restaurants

• Taco Bell (0.9 miles)
• Oley's Pizza (1.1 miles)
• Arby's (1.2 miles)
• Arby's (1.6 miles)
• Culver's (1.6 miles)
• Pizza Hut (1.6 miles)
• Casa Grille Italiano (1.7 miles)

Places of Worship

• Saint Charles Borromeo Parish (1.1 miles)
• Parkwood Church of God (1.8 miles)

Parks

• Kreager Park (1.6 miles)
• Lions Park (2.1 miles)
• Freimann Square (3.6 miles)
• Headwaters Park Lincoln Pavilion (3.6 miles)
• Headwaters Park (3.8 miles)
• Promenade Park (3.9 miles)

Hospitals

• Huntington Memorial Hospital (2 miles)

Cafes

• Conjure Coffee (3.3 miles)
• Rich's Cafe (3.3 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)