Carmel Health & Living Community

Pros

• The staff at Carmel Health and Living Community is described as friendly and caring, demonstrating a genuine concern for the residents' well-being.
• Residents enjoy a clean environment with well-maintained facilities, including private rooms and pleasant public areas for visiting.
• The therapy team receives high praise for their effectiveness in helping residents achieve their rehabilitation goals.
• Many residents are able to participate in various activities, promoting socialization and engagement within the community.
• Family members appreciate the efforts of the staff to make the residents happy and comfortable in their living space.
• The facility offers a variety of meal options, and visitors report that the food is not bad, with choices available for different preferences.
• Overall, Carmel Health and Living Community is viewed positively by some families who feel it provides a good home for the elderly.

Cons

• The care on weekends is terrible due to insufficient staffing, putting residents at risk.
• The staff was barely helpful during the initial admittance of a resident, causing delays in necessary care discussions.
• The facility did not act as a fiduciary custodian of financial outcomes, leading to financial burden on family members.
• Communication from the company is poor, with no outreach after a resident's passing before filing lawsuits for outstanding bills.
• Nursing care is atrocious, with patients left in their own filth and receiving unnecessary medications.
• Staff turnover is high, resulting in inconsistent care and familiarity for patients.
• Transportation issues lead to missed critical appointments for residents.
• Food quality is consistently poor, often served cold and not as ordered.
• Some residents appear dazed and unengaged while sitting around the facility.
• Despite being clean overall, there are evident issues with the level of interaction and care provided to residents.

Review

The reviews for Carmel Health and Living Community present a stark contrast in experiences among residents and their families, revealing deep divides in perceptions of care, staffing levels, communication, and overall satisfaction. On one hand, some reviewers commend the facility for its cleanliness, attentive staff, and effective rehabilitation programs. They point to instances where patients have made significant progress and felt well cared for during their stay. Testimonies highlight positive interactions with the therapy team, describing them as friendly and dedicated to helping residents regain their independence. The facility's physical environment is largely praised for being well-kept, offering private rooms that allow residents to personalize their space and communal areas that encourage social interaction.

However, other reviews paint a troubling picture of neglectful care during weekends when staffing levels drop significantly. These accounts illustrate a disturbing reality where residents are left to fend for themselves due to inadequate staff availability. In these situations, critical needs can go unmet—medications may be mishandled or ignored entirely—and families express legitimate fears about the potential health risks associated with poor oversight. One reviewer shared a harrowing story about a grandparent’s decline exacerbated by delayed care plan discussions and financial mismanagement on the part of the facility's administration. Such experiences lead many to feel that the community does not prioritize patient welfare as it should.

The frustrations extend beyond just staffing issues; there are reports of systemic problems within communication channels as well. Families often find themselves out of the loop regarding important changes in caregiving or billing practices. One individual recounted how they were forced into a financial obligation due to abrupt changes in insurance coverage without proper notification from management—a situation worsened by a lack of empathy following their family member’s passing which ultimately led to legal disputes over outstanding bills.

Additionally, criticisms are leveled at the nursing staff's performance. Although rehabilitation services appear efficient with enthusiastic therapists who strive to support their patients' recovery journeys, nursing care reportedly suffers from frequent lapses in hygiene management—particularly concerning incidents involving patients experiencing severe side effects from medications like laxatives. Reviewers describe distressing scenarios where individuals wait unassisted for extended periods while dealing with basic hygienic needs, raising alarm bells about dignity and respect in care.

In contrast to these negative experiences exist positive anecdotes celebrating moments of joy within the community's environment. Some visitors describe heartwarming interactions with staff members who go above and beyond during special occasions such as family visits or milestone events like weddings—a testament that there are pockets of genuine care flourishing amidst broader operational challenges. Personal stories emphasize what residents have cherished most: friendly staff interaction opportunities within beautifully maintained grounds that facilitate socialization among residents.

Ultimately, Carmel Health & Living Community demonstrates an intricate duality characterized by both commendable elements and serious deficiencies in eldercare provisions. While some feel reassured by kind-hearted employees committed to fostering an atmosphere conducive to healing and companionship—others remain anxious about possible dangers posed by insufficient oversight during vulnerable times throughout their loved ones’ stays at this facility. As families face tough decisions on behalf of elderly relatives needing assistance navigating this complex landscape—recognizing both strengths alongside weaknesses becomes crucial when considering suitable long-term arrangements tailored toward individual needs.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Meijer Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Market District Pharmacy (2.1 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.3 miles)

Transportation

• National Car Rental (0.1 miles)

Theaters

• Flix Brewhouse (0.4 miles)
• Regal Ua Galaxy - Indianapolis (5.8 miles)

Restaurants

• Union Brewing Company (0.9 miles)
• Caliente Mexican Restaurant (0.9 miles)
• Bru Burger Bar (1.6 miles)
• La Hacienda (2 miles)
• McDonald's (2.1 miles)
• Kona Grill (2.6 miles)
• Chipotle Mexican Grill (2.9 miles)

Physicians

• Siwy Plastic Surgery (1.1 miles)
• Indiana Health Group (1.7 miles)
• Abrams EyeCare Associates (1.7 miles)
• Ascension Medical Group - St Vincent - Infectious Disease (1.7 miles)
• St.Vincent Carmel Hospital (1.9 miles)
• IU Health Physicians Northside Adult & Pediatric Care - IU Health North Hospital Offices (1.9 miles)
• IU Health Family & Internal Medicine - IU Health North Hospital Medical Office Building (1.9 miles)

Parks

• Central Park Playground (1.2 miles)
• Meadowlark Park (1.6 miles)
• Gray Road Park (2.3 miles)
• Founders Park (2.7 miles)
• Cool Creek Park & Nature Center (3.5 miles)
• Lakeside Park (4.7 miles)

Places of Worship

• Orchard Park Presbyterian Church (1.3 miles)
• Hazel Dell Christian Church (4 miles)
• College Park Church (4.8 miles)
• Second Presbyterian Church (4.8 miles)
• St Luke Catholic Church (5 miles)
• Holy Trinity Church (5.2 miles)

Hospitals

• Franciscan St Francis Health (1.9 miles)
• Riley Hospital For Children (2.4 miles)
• St Vincent Hospital Trauma ICU (5.2 miles)
• Trauma /Neuro ICU (5.2 miles)
• Community Heart And Vascular Surgery ICU Waiting Room (5.8 miles)
• Community (6 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.9 miles)
• Panera Bread (3 miles)
• Starbucks (3.3 miles)