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3.3 from 76 reviews
5 stars
34
4 stars
7
3 stars
5
2 stars
5
1 stars
25
Overall Review of Westmont Manor Health & Rehab
common
Staff friendliness shows through
Many residents and families describe staff as friendly, helpful, and professional.
Across multiple reviews, families say the staff treats residents kindly and responds with professionalism. Several comments highlight particular team members and the way staff keep visitors informed or help with day-to-day needs. A few reviews still report staff problems, but the most repeated day-to-day praise centers on friendliness and support.
common
Therapy is a bright spot
Rehab and therapy staff receive strong praise for helping residents improve.
Several reviews describe therapy teams as caring and effective, with residents getting back on their feet or making progress after hospital stays. A number of families also point to hands-on support from rehab staff during recovery. Where families were unhappy, they more often linked concerns to medical follow-through and responsiveness rather than therapy itself.
caveat
Food quality is a mixed bag
Dining reviews range from âawesomeâ to reports of cold, repetitive meals.
Some families praise the food and even single out the chef for good meals, describing dining as enjoyable. Others criticize âchef preparedâ claims, describing reheated food, limited menu usefulness, and meals served cold. Diet-related options are offered on-site, including special dietary restrictions and a diabetes diet, but reviews still vary widely on what residents experience day to day.
caveat
Cleanliness concerns come up
Cleanliness reviews vary, with some calling it clean and others describing very dirty rooms.
A handful of reviews say the facility is clean and that rooms look well cared for. Other reviews describe dirty rooms, unpleasant odors, and housekeeping that required repeated attention. Because reports conflict, cleanliness appears inconsistent across residents and time in the facility.
Some residents and families report difficulty getting answersâphones ringing without response and long waits for call lights. Several other reviews connect these responsiveness issues to bigger care problems, including medication timing concerns and reported neglect of basic needs. At the same time, a few reviews do describe smooth transitions and attentive care, suggesting experiences differ widely.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Westmont Manor Health & Rehab on seniors.fyi includes 7 photos including images showing interior, bedroom, windows, building, waiting area, architecture, bright lighting, exterior, and more.
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