Westmont Manor Health & Rehab

Pros

• The therapists at the facility are hands-on and genuinely care about the patients.
• The physical therapy department is excellent, with noticeable improvements observed by family members.
• Communication from physical therapists and nursing staff can be positive, particularly during initial interactions.
• When communication is successful, family members appreciate being able to connect with their loved ones.
• Some nurses and CNAs demonstrate dedication and hard work in providing care for the residents.

Cons

• The management at the facility appears oblivious to serious issues and seems indifferent to patient care.
• The meals provided are not truly “chef prepared” and often resemble cold, reheated leftovers that do not match the posted menu.
• The facility is consistently understaffed, leading to long wait times for assistance and medications.
• Residents are frequently left in soiled conditions for hours due to inadequate staff attention.
• Cleanliness of the rooms is insufficient, and furnishings are sparse or outdated.
• Communication from staff and management is poor, with phone calls often going unanswered.
• There have been reports of lost personal belongings after patients have passed away or been transferred.
• The care provided for catheter management has raised serious concerns regarding cleanliness and best practices.
• Staff members can be rude or lack patience when interacting with elderly patients.
• The food served is unappealing and lacks nutritional value, often leading to waste among residents.

Review

Manorcare of Westmont has garnered a multitude of reviews from families and individuals who have experienced its services, and the recurring sentiment among these accounts is one of deep frustration and concern. Many reviewers describe the facility as understaffed, with management seemingly oblivious to the myriad of serious issues that plague both patients and their families. The overall care appears inconsistent, with numerous patients expressing doubts about the staff's commitment to providing timely assistance. This has created an atmosphere where loved ones feel uneasy leaving their relatives in what they perceive as neglectful and indifferent care.

The dining experience at Manorcare is another point of contention for many reviewers. Described as misleadingly labeled “chef-prepared” meals, the reality is that residents are served reheated meals sourced from an outside vendor. Patients often encounter cold food that resembles leftovers rather than freshly cooked options, leaving them dissatisfied and disappointed by the lack of proper nutrition. The menus that are occasionally posted in hallways are not adequately accessible to bedridden patients, exacerbating frustrations regarding meal selections. Beyond this, there were alarming reports concerning nursing staff failing to address nutritional needs or provide proper hydration, further contributing to residents' discontent.

Several reviews highlighted the inadequacies present within patient rooms as well. Families noted sparse furnishings that appeared outdated and a lack of regular cleaning, leading to an environment described as unwelcoming and dreary. Some families felt compelled to bring personal televisions due to the inadequate sizes offered by the facility, emphasizing just how little attention was paid to creating comfortable living quarters for long-term residents. Inconsistent monitoring by staff meant that call buttons often went unanswered for extended durations; some reported waiting for up to an hour before receiving assistance.

Notably, while some reviews indicated a few shining stars among the staff—namely dedicated therapists who genuinely cared for their patients—the collective experiences painted a dire picture overall. These therapists were sometimes seen as the only redeeming factors amidst a backdrop of poor communication between upper management and frontline caregivers. Instances where medications were delayed or missed entirely underscored concerns over patient safety and well-being within Manorcare’s confines.

Particularly troubling accounts surfaced regarding hygiene practices amongst caregivers—a crucial aspect when dealing with vulnerable populations such as seniors in nursing homes. Reviews recounted incidents where aides displayed rudeness towards elderly residents or neglected basic tasks such as changing incontinence products timely. The potential consequences of this negligence were brought into stark relief when one reviewer reported their mother contracting C.DIFF due to substandard hygiene protocols—a disturbing indicator of just how serious matters can become without appropriate oversight.

In light of these grim accounts, it is evident that Manorcare of Westmont requires urgent reevaluation and restructuring from top management downwards. Concerns range from inadequate staffing levels during critical periods (especially weekends) to chronic communication failures regarding patient health updates among family members—a situation made worse during lockdowns stemming from COVID-19 precautions where family visitation was limited or denied outright due to isolation policies imposed on infected residents or specific outbreaks across units within the facility.

Though there are commendable facets—such as physical therapy programs experiencing praise—the prevailing narrative is undeniably negative; multiple reviewers recognize it was necessary either transferring loved ones elsewhere out of necessity or feeling lucky not having faced devastating consequences through severe lapses in patient care experienced throughout Manorcare's halls perhaps leading them back into worse conditions than before entering rehabilitation altogether—an outcome no family would wish upon another loved one seeking refuge there ever again after all they've heard firsthand themselves through others’ tragic stories relayed too vividly about life inside those walls.

Physicians

• Salt Creek Medical Imaging (0.6 miles)
• Dupage Medical Group (3.7 miles)
• Loyola Medicine Burr Ridge (4.3 miles)
• All Star Pediatrics (4.9 miles)
• Dupage Medical Group (6.2 miles)
• Dupage Medical Group (7.3 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.6 miles)
• Walgreens (3.5 miles)
• Walgreens (3.5 miles)
• Mariano's Western Springs (3.6 miles)
• Walgreens (3.7 miles)

Parks

• Du Page Forest Preserve Dog Park (1.3 miles)
• McCollum Park (4 miles)
• Norfolk Park (5.9 miles)
• Meyer Woods Park (6.1 miles)
• Newton Park (6.1 miles)
• Waterfall Glen Forest Preserve (7.2 miles)
• Berens Park (7.2 miles)

Restaurants

• The Country House (1.6 miles)
• McDonald's (2.6 miles)
• McDonald's (2.7 miles)
• Maggiano's (2.7 miles)
• The Cheesecake Factory (2.7 miles)
• Chick-Fil-A (2.8 miles)
• Macy's Marketplace (2.8 miles)

Hospitals

• Edward-Elmhurst Health Center (2 miles)
• DuPage Medical Center (5.1 miles)
• Building 217, Hines VA Hospital (6.8 miles)
• Edward Hines, Jr Veterans Hospital (6.8 miles)
• Loyola Outpatient Center (7.2 miles)
• Loyola University Medical Center (7.3 miles)

Transportation

• Metra (2.2 miles)
• Metra - Downers Grove Main Street (2.8 miles)
• Metra (4.1 miles)
• Metra (6 miles)
• Metra Train Station (7 miles)

Places of Worship

• St Andrews Episcopal Church (2.8 miles)
• College Church (8.2 miles)

Theaters

• AMC Oakbrook Center 12 (2.9 miles)
• AMC DINE-IN Yorktown 18 (2.9 miles)
• Cinemark (6.4 miles)

Cafes

• Starbucks (3.6 miles)
• Qahwah House (4.2 miles)
• Starbucks (6.3 miles)
• Panera Bread (7.2 miles)
• Starbucks (7.4 miles)
• Starbucks (8.4 miles)