Westchester Health & Rehabilitation
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2901 South Wolf Road, Westchester, IL 60154
For more information about senior living options: (844) 490-3973
The staff are caring, respectful, and friendly with residents. The facility is clean, welcoming, and well-maintained with engaging activities. The nursing team communicates well and treats residents like family. Staff go above and beyond to make residents feel comfortable and respected. The front desk staff are helpful, responsible, and consistently pleasant. Genesis is described as an excellent and efficient CNA. The business office staff are patient, helpful, and described as awesome. Families feel peace of mind knowing their loved ones are in capable and caring hands.
The facility is severely understaffed, with only 2-3 nurses or staff members genuinely caring for patients. The reviewer would not recommend Aperion Westchester and would give negative stars. The place is described as disgusting, with the stench of feces, urine, and cigarette smoke, and dirty rooms. The service is not good, with staff taking too long to respond to calls and failing to assist with basic needs like using the bathroom and showers. There was a complete lack of urgency, compassion, and professionalism, causing distress to residents and families. A resident suffered a hip fracture due to days of delayed care and staff dismissal of concerns.Aunt was admitted to hospice care at Aperion Care Westchester on the ninth of the month, and while many experiences shared by loved ones have been overwhelmingly positive, there are also serious concerns raised by others. The overall picture of Aperion Westchester is a facility that some families treasure for its warmth, cleanliness, and compassionate staff, while a smaller but vocal group recounts troubling instances that they believe point to understaffing and gaps in care.
On the praise side, numerous reviewers describe the staff as loving, compassionate, and attentive. They say the team goes above and beyond to make residents feel comfortable, respected, and well cared-for. Families repeatedly note that the facility is maintained in a clean and welcoming state, with regular activities that help keep residents engaged. The sense that staff treat residents like family is a recurring theme, with families feeling informed and included in care decisions. This has provided significant peace of mind to those watching over a loved one in a vulnerable phase of life.
The environment and everyday experience at Aperion Westchester are also highlighted positively by many visitors. Commenters laud a facility that is well-decorated for different occasions, clean, and nicely maintained. They mention a warm atmosphere that helps both residents and families feel connected to the community, and they point to proactive communication from the nursing team as a hallmark of quality care. In many accounts, the front desk and administrative staff are singled out for praise: a young gentleman at the front reception is described as helpful, responsible, and consistently welcoming, and Latoya at the front desk is remembered for making a positive impression. Several reviewers single out the business office staff as patient and supportive, and a CNA named Genesis is specifically commended for efficiency and attentiveness. Overall, these testimonials convey a picture of a facility where kindness and clear communication are valued and visible in day-to-day interactions.
There are also strong endorsements from families with loved ones who required rehabilitation or long-term care. One reviewer notes a 10-week acute rehab experience as positive, praising the staff and the therapy department for their professionalism and the number of daily activities available to pass the time productively. The reviewer describes a second visit to the same facility in a different role and expresses willingness to return if ever needed again, underscoring the consistency of care and the value placed on rehabilitation services. Even those who are not residents themselves often speak warmly of the overall atmosphere, the care culture, and the sense that staff genuinely show up for residents when they are most vulnerable.
However, the narrative is not uniformly favorable. Several reviews present a stark contrast, describing severe shortcomings that they say could constitute patient harm. A number of families claim the facility is understaffed, leading to delayed responses to call bells, missed assistance with basic needs, and a general lack of timely medical attention. One particularly troubling account recounts a grandmother with advanced dementia who experienced significant pain and a delayed hospital transfer, culminating in a hip fracture after days with little apparent urgency from the staff. This account emphasizes the emotional toll on the patient and the fear it created for her, as well as the distress experienced by families trying to advocate for essential care.
Other reviewers describe unsanitary conditions and troubling lapses in care. Allegations include dirty rooms, odors of feces and urine, and even exposure to cigarette smoke, with families reporting that they had to intervene or remove loved ones to ensure basic cleanliness and safety. Some describe long delays in receiving basic help with activities of daily living, such as assistance with toileting or repositioning to prevent skin issues, and frustration with staff who appear overextended or unwilling to engage with family members' concerns. The most severe statements portray the facility as unsafe or neglectful, urging prospective families to look elsewhere if possible and offering to share tips for advocacy should they be unable to avoid the facility.
Admissions and intake also surface as problematic in some reviews. A subset of reviewers labels Aperion Westchester as having problematic admissions processes, with complaints about not returning calls and being put on hold for extended periods. Individuals recount negative experiences where timely communication and coordination did not meet expectations, contrasting sharply with the positive stories shared by other families. This inconsistency appears to color the overall perception of the facility for those who have encountered repeated delays or poor responsiveness during critical times.
Taken together, the set of experiences at Aperion Care Westchester paints a complex portrait. For some families, the facility is a beacon of compassionate care, clean environments, and proactive communication - a place where staff lash out in care and residents feel valued. For others, the same facility is a source of deep concern, with serious allegations about understaffing, delayed medical attention, and unsanitary conditions that they say endangered their loved ones. One review even frames the experience as a call for more robust advocacy and vigilance, offering to share practical tips to ensure proper care when urgent needs arise.
Despite the stark differences in experiences, several common threads emerge. Positive testimonials frequently highlight the kindness and professionalism of individual staff members, the cleanliness and welcoming atmosphere of the building, and the reassuring sense that families are kept informed. Negative reviews, by contrast, emphasize the consequences of staffing pressures, delays in care, and conditions that families interpret as neglect or indifference. For those considering Aperion Westchester, the landscape of feedback suggests a facility capable of excellent, personalized care in some circumstances, while also presenting real risks in others, depending on staffing, timing, and the specific care needs of a resident. If you are evaluating this facility, it may be wise to visit multiple times, speak with staff and families, and assess how your loved one's particular needs align with the day-to-day realities described in these testimonials.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (8 miles away) Chicago O'Hare International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Westchester Health & Rehabilitation in Westchester, IL is a vibrant and welcoming assisted living community that provides a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy the convenience of a beauty salon on-site, as well as the option to watch cable or satellite TV in their fully furnished accommodations. The community also offers community-operated transportation for easy access to nearby destinations, and a computer center for those who wish to stay connected digitally.
For dining, residents can gather in the elegant dining room for restaurant-style meals prepared by the skilled kitchen staff. Special dietary restrictions are accommodated to ensure that all residents can enjoy their meals.
There are various recreational spaces available for residents to unwind and engage in leisure activities. These include a fitness room, gaming room, small library, and outdoor space such as a garden. Socialization opportunities abound with resident-run activities and scheduled daily activities organized by the community. Planned day trips offer opportunities for exploration beyond the community as well.
The needs of residents are always prioritized with 24-hour call systems in place for immediate assistance if needed. Assistance is provided with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure timely and proper administration of medications.
The community places emphasis on mental wellness with a dedicated program aimed at promoting emotional well-being among residents. Those with diabetes can follow specific diets catered to their needs.
Transportation arrangements are available not only for non-medical purposes but also for doctors' appointments, making it convenient for residents to attend necessary medical visits.
Additionally, Westchester Health & Rehabilitation boasts a range of nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals ensuring that residents have easy access to essential services within close proximity.
Overall, Westchester Health & Rehabilitation provides an engaging and supportive environment where seniors can enjoy an enhanced quality of life while receiving the necessary care and assistance they need.
Westchester Health & Rehabilitation is located at 2901 South Wolf Road, Westchester, IL 60154 in Cook County, Illinois
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Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
Comprehensive Guide to Qualifying for Home Health Care Services
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Trees
Dining
