South Holland Manor Health & Rehab

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South Holland Manor Health & Rehab

2145 East 170Th Street, South Holland, IL 60473

For more information about senior living options: (844) 490-3973

2.1 from 65 reviews
5 stars
12
4 stars
4
3 stars
4
2 stars
4
1 stars
41

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    Overall Review of South Holland Manor Health & Rehab

    Pros

    • pro The reviewer stated that the entire staff made their stay very pleasant and welcoming.
    • pro They were treated with respect, dignity, professionalism, and tender loving care.
    • pro The atmosphere was warm and caring.
    • pro Their needs were met in a timely manner whenever possible.
    • pro The social service department was phenomenal.
    • pro The nurses and CNAs were outstanding.
    • pro The chaplain Phil was great with her and was there when she needed him most.
    • pro The dietary department provided very good customer service.

    Cons

    • pro The facility's rooms and bathrooms are not clean, with floors that are sticky.
    • pro The staff are described as lacking kindness and compassion, often not greeting visitors and being dismissive when questioned.
    • pro Residents are spoken to in a disrespectful or nonempathetic manner.
    • pro Call bells are not answered promptly, with some patients waiting for help for hours.
    • pro Bed sores developed and care was insufficient, indicating poor care.
    • pro Admission areas are chaotic: dirty utensils, used linens, and mismanaged belongings.
    • pro The administration is criticized for unprofessionalism and for failing to inform families about incidents.
    • pro The social worker is described as dishonest.
    • pro Physical therapy and other rehabilitative services are inconsistent or delayed.

    Review

    South Holland Manor elicits a wide range of responses from families and visitors, with many accounts mingling praise and sharp criticism in a way that makes the facility feel like two different places depending on who is sharing the story. On one hand, several reviews describe the exterior and overall potential as hinting at a warm, welcoming environment that could be an ideal home for loved ones. On the other hand, a large number of accounts focus on serious problems - cleanliness concerns, inconsistent staffing, and delays in care - that undermine any initial optimism. The contrasts run through the year, spanning late 2024 into 2025, and paint a complex picture of a facility that can deliver meaningful, compassionate care in some circumstances while failing to meet basic expectations in others.

    A recurring theme among the most negative reviews is level of cleanliness and maintenance. Families repeatedly report rooms that are not properly cleaned, with floors described as sticky and dirt-coated, and bathrooms left unclean. In several accounts, rooms are not prepared for new admissions, with worn or dirty linens, utensils found on bedside dressers, and mismatches in roommates' belongings left in closets. Such details contribute to an impression of disorganization and neglect that causes worry about the daily environment in which residents live. The combination of unkempt rooms and slow or absent housekeeping and maintenance responses amplifies concerns that basic dignity and comfort may be compromised for some residents.

    Closely tied to cleanliness are concerns about nursing and caregiving practices. Reviewers describe nurses and certified nursing assistants who seem overwhelmed, informal, or inattentive to essential needs like meals and feeding assistance, and call lights that go unanswered for extended periods. Some families report waits of hours for basic care, including help with mobility or getting assistance after calling for a nurse. There are evocative instances of residents not being supported during meals, with staff not assisting or positioning patients to eat, and even stories of residents being left in discomfort for long stretches. Several reviews also mention bed sores and other preventable conditions arising or worsening while the resident was in the facility, which compounds fears about staffing levels and accountability.

    The tone and behavior of staff are described with striking variance. Numerous accounts criticize a lack of empathy, respect, or courtesy toward both residents and visitors, suggesting that some interactions are dismissive or even harsh. Complaints include staff not greeting visitors, talking to residents in ways that lack empathy, and socializing on other wings instead of attending to patient needs. In some reviews, this perception of professionalism is tied to leadership and accountability concerns, such as reports of supervisors walking around with a dog or inquiries about the status of complaints that seem not to receive timely or thorough follow-up. Yet, other reviews offer a contrasting portrait: administrators and front-line staff who are kind, professional, and actively responsive. In those cases, families speak highly of the social work department, the nursing leadership (including DNPs and ADNPs), and the restorative or rehabilitation teams, highlighting a culture of respect, thoroughness, and genuine care.

    The rehabilitation and therapy components show a mixed bag as well. Some patients report that physical therapy and other rehabilitative services are attentive and effective, with therapists who communicate well, uphold professional bedside manners, and help residents regain function. However, several other reviews indicate therapy was delayed or inadequately delivered - sometimes for days - especially during short, post-acute rehab stays. The inconsistency in therapy delivery contributes to an impression of uneven quality and raises questions about scheduling, staffing, and coordination across departments. Even where there is praise for rehab staff, there are caveats about the overall pace of care and the need for more reliable therapy services for certain residents.

    Nutrition and meal service receive a similar split between praise and critique. In some testimonials, dietary staff go the extra mile to accommodate substitutions or preferences, delivering service with a friendly and accommodating attitude. In others, residents report limited meal choices or insufficient attention to dietary needs, with suggestions for more variety or better alignment to individual preferences. This helps illustrate the broader theme that patient experience at South Holland Manor hinges significantly on who is providing care and when, rather than on a uniform standard of service.

    There are also specific, memorable instances that weigh heavily in the overall impression. Some reviews recount positive, almost familial care experiences: residents feeling loved, respected, and supported by nurses, CNAs, social workers, chaplains, hospice staff, and even maintenance or housekeeping teams who go out of their way to help. A few residents describe feeling at home, with staff who demonstrate kindness, diligence, and thorough follow-through on requests. These positive anecdotes emphasize that SHM has the capacity to deliver truly compassionate care when the circumstances align - strong leadership, attentive staff, and a culture that prioritizes resident dignity.

    Taken together, the body of reviews signals a facility with substantial potential that is not consistently realized. The strongest messages warn prospective families to conduct careful, personalized assessments - to observe conditions firsthand, ask pointed questions about staffing levels and response times, review incident history, and solicit feedback from current residents and families. There are clear calls for improvements in cleanliness, timely care, professional conduct, and accountability, paired with candor about areas where staff, administration, and therapists have succeeded in delivering respectful, attentive service. For now, the consensus is that South Holland Manor can be a warm, safe, and welcoming place for some residents, but its quality is not reliable across all units and interactions.

    If you are evaluating South Holland Manor for a loved one, it may be wise to document and verify specifics that matter most to you: the cleanliness of a resident's room, the responsiveness of call lights, the accessibility of therapy services, and the consistency of compassionate, professional communication with staff. Some families have developed positive partnerships with the administrative team, social services, and medical staff, which can make a meaningful difference in a resident's day-to-day experience. Others advise exploring alternative options when possible, given the inconsistencies that have been observed and reported. Above all, the reviews underscore the importance of ongoing oversight and continuous improvement to transform a facility with evident potential into a consistently warm, respectful, and well-run home for its residents.

    Features

    Housing

    • 216 resident community capacity 216 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago Midway (17 miles away) Chicago Midway (17 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    South Holland Manor Health & Rehab is a premier assisted living community located in South Holland, IL. With a focus on providing residents with the highest level of care and comfort, this community offers an extensive range of amenities and services to meet all of their needs.

    The community features a beauty salon where residents can indulge in pampering treatments and hairstyling services. Residents also have access to cable or satellite TV in their private accommodations for entertainment purposes. Community operated transportation ensures easy access to nearby areas, including doctors' appointments and other important destinations.

    For those who enjoy staying connected online, there is a computer center equipped with Wi-Fi/high-speed internet. The dining room provides restaurant-style dining experiences where residents can savor delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure every resident's nutritional needs are met.

    Residents can maintain an active lifestyle by utilizing the fitness room and participating in fitness programs organized by the community. Additionally, there is a gaming room for recreational activities, along with a small library for book lovers.

    South Holland Manor Health & Rehab boasts beautifully landscaped outdoor spaces and gardens where residents can relax and enjoy nature. Housekeeping services ensure that the community remains clean and tidy at all times, allowing residents to focus on enjoying their time here.

    Care services at South Holland Manor Health & Rehab include 24-hour call systems and supervision to provide round-the-clock assistance whenever needed. Trained caregivers assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their prescribed medications accurately.

    The community offers a mental wellness program aimed at promoting emotional well-being among residents. Meal preparation and service cater to special dietary restrictions such as diabetes diets and other specific dietary needs.

    Residents can engage in various activities organized by the community, including planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with any additional requests or needs they may have.

    South Holland Manor Health & Rehab is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to amenities and services in the surrounding area.

    Overall, South Holland Manor Health & Rehab provides a comfortable and supportive environment for seniors seeking assisted living care. With its extensive amenities and services, this community is dedicated to enhancing the quality of life for its residents.

    Nearby Places of Interest

    Hospitals

    • Ingalls Family Care Center (0.3 miles)
    • Community Hospital (3.9 miles)
    • Franciscan Physicians Hospital (4.3 miles)
    • Franciscan Health Emergency Department Munster (4.3 miles)
    • Ingalls Memorial (5.1 miles)
    • Franciscan Health Chicago Heights (6.8 miles)
    • Franciscan Health (6.8 miles)

    Restaurants

    • Sonic Drive-In (1 miles)
    • Jack's (2.1 miles)
    • Casa Del Mar Mexican Bar & Grill (3.2 miles)
    • Chick-Fil-A (3.8 miles)
    • Portillo's Hot Dogs (3.8 miles)
    • Three Floyds Brewery & Pub (4.3 miles)
    • White Castle (4.8 miles)

    Places of Worship

    • Christ Community Church (1.2 miles)
    • St. Paul's Lutheran School (3.2 miles)
    • Woodmar United Methodist Church (4.1 miles)
    • Illiana Islamic Association (5.9 miles)

    Pharmacies

    • Walgreens (1.4 miles)
    • Walgreens (2.3 miles)
    • Walgreens (2.4 miles)
    • Walgreens (2.5 miles)
    • CVS Pharmacy (3 miles)
    • Walgreens (3.4 miles)
    • Walgreens (3.7 miles)

    Parks

    • Maicach Park (1.6 miles)
    • Riverside Park (3.4 miles)
    • Beech Park (4 miles)
    • Wicker Memorial Park (5.2 miles)
    • Briar Creek Park (5.4 miles)
    • The Park (5.9 miles)
    • Central Park (7.9 miles)

    Physicians

    • Premier Oncology Hematology Associates (3.5 miles)
    • North Point Orthopaedics (4.2 miles)
    • Family Christian Health Center (5 miles)
    • Dr Uppuluri, Dr Patel, Dr Chavin Urology (6.1 miles)
    • East Chicago Dialysis (6.4 miles)
    • University of Chicago Health Specialist (6.7 miles)
    • Pediatric Health Care Assoc (6.7 miles)

    Cafes

    • Panera Bread (3.8 miles)
    • Starbucks (4 miles)
    • Starbucks (5.6 miles)
    • Sip Coffee House (5.8 miles)
    • Panera Bread (6.7 miles)
    • Windmill Brewing (6.7 miles)

    Transportation

    • Metra (5 miles)
    • Metra/Amtrak (5.5 miles)

    Theaters

    • AMC Schererville 12 (7.7 miles)

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