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2.2 from 78 reviews
5 stars
15
4 stars
7
3 stars
5
2 stars
5
1 stars
46
Overall Review of South Holland Manor Health & Rehab
caveat18 reviews mention this
Staff responsiveness is inconsistent
Residents and families report delayed or missed help when they call for assistance.
A recurring concern is that calls for help do not always get answered promptly, and families sometimes describe having to wait a long time or struggle to reach a nurse. Multiple reviews mention call buttons or phones not working as expected, plus situations where staff seemed unavailable or focused on other tasks. A few reviews contrast this by praising staff attentiveness, but the majority of concern centers on reliability in day-to-day support.
caveat20 reviews mention this
Care quality concerns are common
Several residents and families describe care that feels poorly managed or neglectful.
Many reviews raise serious questions about whether basic care needs are met consistently, including changing, cleaning, and monitoring. Some describe residents left unattended, delayed assistance with transfers or feeding, or problems that required urgent escalation. While a handful of reviews describe nurses and CNAs as kind and professional, the dominant theme is inconsistency in hands-on care.
caveat10 reviews mention this
Medication handling is criticized
Families frequently mention medication delays or trouble getting prescriptions administered on time.
Several reviews specifically call out medication not being given when expected, including delayed administration and difficulty reaching someone for help. Other reviews describe problems tied to orders or pharmacy timing, where medication could not be provided until later. A few positive reviews mention that needs were met in a timely manner, but medication timing is one of the more repeated complaints.
caveat13 reviews mention this
Cleanliness is a major issue
Multiple reviews describe rooms and shared spaces that did not feel clean enough.
Cleanliness concerns come up repeatedly, with reviews describing sticky floors, dirty rooms, and odors that families noticed on arrival or during stays. Some reviews mention rooms not being properly sanitized, while others describe urgent cleanliness problems such as unsafe restroom conditions. A few residents and visitors describe the facility as clean and well-maintained, but the complaints about cleanliness appear often across the set.
caveat9 reviews mention this
Food quality draws strong reactions
Dining quality is a point of contention, with several reviewers describing meals as poor.
Several reviews criticize the food, describing it as unappetizing or inadequate and connecting that to residents not being well cared for at mealtimes. Others mention meal service problems alongside broader concerns about attention to residents. At the same time, a couple of reviews speak positively about dietary staff and describe customer service as helpful, but food quality is still a recurring negative theme.
caveat7 reviews mention this
Rehab and therapy follow-through
Some families report that scheduled therapy and rehab did not happen consistently.
A number of reviews mention therapy or rehab being delayed, missed, or only scheduled after complaints. Some families describe residents not receiving the promised level of therapy during a rehab stint, while one review also points to problems tied to a call button response affecting care. A smaller set of comments praises rehab personnel, but the most detailed therapy-related stories trend negative.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
216 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Chicago Midway (17 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Ingalls Family Care Center (0.3 miles)
Community Hospital (3.9 miles)
Franciscan Physicians Hospital (4.3 miles)
Franciscan Health Emergency Department Munster (4.3 miles)
Ingalls Memorial (5.1 miles)
Franciscan Health Chicago Heights (6.8 miles)
Franciscan Health (6.8 miles)
Restaurants
Sonic Drive-In (1 miles)
Jack's (2.1 miles)
Casa Del Mar Mexican Bar & Grill (3.2 miles)
Chick-Fil-A (3.8 miles)
Portillo's Hot Dogs (3.8 miles)
Three Floyds Brewery & Pub (4.3 miles)
White Castle (4.8 miles)
Places of Worship
Christ Community Church (1.2 miles)
St. Paul's Lutheran School (3.2 miles)
Woodmar United Methodist Church (4.1 miles)
Illiana Islamic Association (5.9 miles)
Pharmacies
Walgreens (1.4 miles)
Walgreens (2.3 miles)
Walgreens (2.4 miles)
Walgreens (2.5 miles)
CVS Pharmacy (3 miles)
Walgreens (3.4 miles)
Walgreens (3.7 miles)
Parks
Maicach Park (1.6 miles)
Riverside Park (3.4 miles)
Beech Park (4 miles)
Wicker Memorial Park (5.2 miles)
Briar Creek Park (5.4 miles)
The Park (5.9 miles)
Central Park (7.9 miles)
Physicians
Premier Oncology Hematology Associates (3.5 miles)
North Point Orthopaedics (4.2 miles)
Family Christian Health Center (5 miles)
Dr Uppuluri, Dr Patel, Dr Chavin Urology (6.1 miles)
East Chicago Dialysis (6.4 miles)
University of Chicago Health Specialist (6.7 miles)
South Holland Manor Health & Rehab on seniors.fyi includes 5 photos including images showing healthcare, exercise equipment, interior, building, architecture, landscaping, flag, outdoor, and more.
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216 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Chicago Midway (17 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring, attentive staff in a clean, home-like memory care setting with engaging activities.
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