Bria Of Palos Hills

Pros

• The facility is well-kept, modern, and clean, contributing to a bright and cheerful environment for residents.
• Many reviewers noted that staff members were friendly, accommodating, and attentive during the initial days of care.
• A reviewer praised the rehabilitation program for being effective, with noticeable improvements in their loved one’s condition.
• Communication between therapists and family members was highlighted as a positive aspect of the care received at the facility.
• Positive experiences were shared regarding specific staff members who went above and beyond to ensure patient comfort and satisfaction.
• The dining area and food options were described as appealing by some residents’ families, indicating attention to meal quality.
• Reviewers appreciated the cleanliness of individual rooms and the regular housekeeping services provided to maintain hygiene standards.
• Families felt reassured by the COVID-19 safety protocols being strictly followed in the facility.

Cons

• Staff Inattentiveness: The staff at Bria of Palos Hills is described as unresponsive and neglectful, failing to attend to patients' needs consistently.
• Poor Hygiene Practices: Patients have been left in soiled garments for extended periods, indicating a lack of proper care and hygiene.
• Inadequate Communication: Family members report a lack of communication from management and nursing staff, leaving them frustrated and worried about their loved ones' care.
• Neglect of Basic Needs: Instances of patients being left without blankets or adequate food highlight significant neglect in providing basic necessities.
• Inconsistent Quality of Care: Although some reviews mention positive experiences initially, many note a decline in the quality of care over time, with staff becoming rude and unavailable.
• Failure to Address Complaints: Concerns raised by families regarding care issues were reportedly ignored by higher management, demonstrating a lack of accountability.
• Unsatisfactory Dietary Options: Food provided to patients is described as substandard, often not meeting dietary requirements or expectations for nutrition.
• Worsening Patient Conditions: Some patients reportedly left the facility in worse condition than they arrived due to negligent care practices.

Review

The experiences shared by families regarding Bria of Palos Hills showcase a stark contrast between positive and negative care, with many reviews highlighting significant issues in staff responsiveness and patient treatment. While some individuals reported clean facilities and friendly initial interactions, these positive aspects were often overshadowed by alarming accounts of neglect and inadequate attention to patients’ needs. This duality in feedback has led to a concerning picture of patient care within the facility.

Multiple reviewers voiced their discontent, particularly noting the lack of attentiveness from staff members. A common theme emerged around certified nursing assistants (CNAs), who were described as unresponsive and sometimes rude. For instance, one family found that their loved one was left unattended for hours, leading to distressing conditions where patients remained soiled in diapers for extended periods. Such neglect not only caused physical discomfort but also interfered with necessary rehabilitation tasks like physical therapy, ultimately leaving patients worse off than before they entered the facility.

Management's role came under fire in several reviews, with families reporting a lack of accountability and responsive action to their concerns. One reviewer expressed frustration after speaking with higher management about the negligence they witnessed; they felt that no meaningful change occurred following their complaints. Another mentioned that attempts to contact nursing directors resulted in silence or evasive responses from administrative staff. This absence of communication from leadership suggests systemic issues within the facility's operation that may contribute significantly to poor patient outcomes.

Conversely, there were accounts highlighting excellent care experiences at Bria of Palos Hills. Some families praised specific staff members for going above and beyond in providing attentive care and maintaining high operational standards within the facility. Reviews describing clean amenities, well-kept dining areas, and organized activities presented an image of a place that could potentially deliver quality rehabilitative services if staffing issues were addressed adequately.

Despite experiencing commendable levels of care initially, several reviewers noted a troubling decline over time as understaffing appeared more pronounced during weekends or later stages of visits. Reports indicated patterns where desirable attention diminished shortly after admissions when families were still hopeful about the level of service provided at Bria. The inconsistency between initial impressions and ongoing support was troubling for many families who wanted reliable care for their loved ones.

An overarching narrative reveals the emotional turmoil faced by families navigating these contrasting reviews – happiness intertwined with disappointment as they sought healing environments for their loved ones recovering from serious health challenges while grappling with reports of negligence. The blend of positive feedback alongside serious allegations demands scrutiny into how Bria manages its human resources and overall patient engagement strategy. Families seeking suitable rehabilitation centers urgently need assurance regarding consistent patient-centered care devoid of lapses associated with inadequate staffing or communication barriers among management teams.

In summary, while some residents at Bria have received commendable support during their recovery journey thanks to diligent staff efforts focused on improvement and clean facilities, numerous accounts reflect deeply concerning levels of neglect attributed primarily to insufficient staffing and poor management oversight. Families are urged to remain vigilant concerning their loved ones' experiences at such facilities while advocating strongly for compassionate care standards that prioritize dignity and respect throughout rehabilitation processes.

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (3.5 miles)
• Walgreens (4 miles)

Restaurants

• Baba Saj-Palos Hills (1 miles)
• White Castle (1.1 miles)
• Denny's (1.3 miles)
• McDonald's (1.3 miles)
• The Patio (1.9 miles)
• Chick-Fil-A (2.2 miles)
• Al Bawadi Grill (2.4 miles)

Places of Worship

• Mosque Foundation (1.7 miles)
• Palos Islamic Center (2.4 miles)
• Holy Name Of Mary Church (8.3 miles)
• Beth Eden Baptist Church (8.3 miles)

Hospitals

• Palos Community Hospital (2.2 miles)
• Advocate Christ Outpatient Pavilion (4.6 miles)
• Advocate Children Hospital-Hope Pavilion (4.7 miles)
• Little Company of Mary Hospital (6.6 miles)

Cafes

• Corner Bakery Cafe (4.1 miles)
• Panera Bread (5.1 miles)
• Starbucks (7 miles)
• Starbucks (7.9 miles)
• Eggheadz Cafe (8.4 miles)

Parks

• Harr Park (4.4 miles)
• Wentworth Park (6.5 miles)
• Waterfall Glen Forest Preserve (6.6 miles)

Physicians

• All Star Pediatrics (5.9 miles)
• Loyola Medicine Burr Ridge (6.4 miles)
• Rife & Associates (8.2 miles)
• Children's Wellness Center (8.3 miles)
• Loyola (8.4 miles)

Transportation

• Atlantic Aviation (6.3 miles)
• Concourse B (7.1 miles)
• Chicago Midway International Airport (MDW) (7.1 miles)
• Cta (7.2 miles)
• Metra - Morgan Park / 115th Street (7.6 miles)

Theaters

• Orland Park Cinema Orland Park, Il (7.8 miles)