Helia Healthcare Of Olney
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410 East Mack, Olney, IL 62450
For more information about senior living options: (844) 490-3973
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The staff are wonderful and accommodating to residents' schedules. Caring and compassionate staff who love and care for the residents, with professional and courteous managers. The therapy team is amazing. The staff are caring and respectful to the residents. The facility feels like the best next thing to home. The staff are amazing, friendly, and go above and beyond to meet needs. The meals are fairly good and care is delivered with attention to residents' preferences. The facility is clean, well-maintained, and prioritizes safety.
They felt unwelcome and unfriendly after entering through the side door and triggering the alarm. The administrator yelled at someone during a call and appeared unprofessional, blaming doctors. The care was described as negligent, with horrific bed sores that were not healing and attributed to neglect. They would not recommend the home, stating it provides the worst possible care and giving it very low ratings. The facility was described as chronically short-staffed, with CNAs not listened to, and workers bullied by upper management to meet demands. The wifi service was labeled horrible, with slow speeds and filtering that hindered video calls and entertainment. There were inconsistencies and confusion with medication lists and orders across shifts, suggesting poor data entry. Not all beds were electronic, and some could not accommodate larger individuals comfortably. There was a sense that staff seemed to hide and avoid assisting residents in need.Helia presents itself as a place of care and community, where many visitors recount a warmth from the staff that makes the facility feel like a second home. Across multiple statements, the consensus centers on devoted caregivers who are patient, compassionate, and dedicated to their residents' well-being. Families repeatedly note that the administration can be accommodating, especially when balancing care with complex schedules - school, work, and the needs of children - creating an impression that the team understands the realities outside the walls of the building. The sentiment is not one of uniform praise, but rather a portrait of a place where genuine kindness is evident, even as there are moments that test patience and reveal systemic strains.
Yet the experience of stepping through Helia's doors isn't identical for everyone. One recurring thread concerns the entrance procedure: many describe entering through a side door with an arch that triggers an alarm, and the sense that there may be limited alternatives for entry. For some visitors, this setup felt awkward and unwelcoming, contributing to a perception that they weren't properly greeted or anticipated. The dissonance between a facility's mission to feel like home and a first impression of skepticism at the threshold underscores how important small operational details can be in shaping overall experience, even when much of the care inside is warmly regarded.
Community events and informal activities show another dimension of Helia's life. Families who brought children to a Community Event recalled promises of a private drawing with results posted later, but the results seemingly never appeared, leaving many parents and kids wondering. There were also suggestions that expectations set during the event were not fully met, with some activities and decisions described as diverging from what was promised. These moments matter, because they influence how families feel about transparency and engagement with the institution - qualities that many believe are just as essential as clinical care.
On the positive side, several reviews spotlight a therapy team and direct-care staff who inspire trust and admiration. Terms like "amazing," "caring," and "compassionate" recur when residents or their families describe the therapy personnel and the on-the-floor staff. Administrators and managers are praised for professionalism and courteous interactions, and there's a clear sense that many frontline workers go above and beyond to honor residents' personal needs. The sentiment that Helia can feel like the best possible "next thing to home" is echoed by multiple voices, reinforcing the idea that the facility succeeds in creating a supportive, respectful atmosphere for those who live and recover there.
There are, however, pockets of hardship that are hard to overlook. One particularly troubling account centers on a mom who stayed at Helia for less than a week after a broken arm. In this case, the reviewer paints a grim picture of understaffing - an approximate ratio of twenty residents to one aide in the rehab wing - and describes dirty sheets, a nurse's inability to provide timely assistance, and a bed sore that developed from prolonged neglect. The reviewer reports a painful, disheartening experience that culminated in a heated conversation with the administrator, who allegedly rebuked the reviewer and suggested taking the matter up with doctors. These details point to real concerns about staffing levels and accountability, underscoring that even in well-meaning environments, the gap between intent and execution can have serious consequences for patient safety and dignity.
In contrast, other residents' family experiences are markedly positive, reinforcing that Helia can deliver high-quality care under the right conditions. A husband reflecting on his six-week rehabilitation noted consistent kindness from the staff and meaningful reassurance from team members such as Sabrina and Rachel. Meals were described as fairly good, and the overall caring climate - where administrators and CNAs alike maintain a "you've got this" attitude - left a lasting impression. This narrative demonstrates how continuity of staff presence and personal, supportive interactions can greatly ease the recovery process and strengthen trust with families.
Other reviews spotlight internal strains that complicate daily care. Some families describe a culture where short-staffing, limited openness to feedback, and tensions between CNAs and upper management create a difficult environment on the floor. Allegations of bullying, an "open door" policy that doesn't always seem accessible, and frustrations about how concerns are escalated to leadership are part of a broader critique about workforce management. These perspectives remind readers that even when residents are well-cared-for, the conditions under which staff operate matter immensely. When staff feel unsupported or overburdened, the risk to resident experience and safety can rise, even if individual caregivers show generosity and skill.
Addressing the logistical and technological realities, one reviewer offers a more granular snapshot of daily life. They describe persistent wifi shortcomings - guest networks capped at low speeds, with filters that impede gaming, video calls, and even streaming. They also point to inconsistencies in medication lists at intake, suggesting a need for a dedicated data-entry resource to ensure accuracy across shifts. Beds, particularly for larger patients, are not all electronic, and some equipment limits complicate mobility and comfort. Despite these operational hurdles, the reviewer still notes strong positives: a staff-wide dedication to cleanliness and safety, visible Covid-era protocols, attentive administration, and a genuine effort to respect residents' privacy and personal needs. The account even highlights constructive flexibility during the pandemic, allowing residents to bring in personalized items when possible, and recognizing the value of individual hobbies - like gaming - as meaningful outlets for relief and engagement.
Taken together, the collection of experiences paints a multifaceted portrait of Helia. On one hand, the facility is celebrated for its caring staff, welcoming attitudes, clean environments, and moments of genuine connection that feel restorative for residents and their families. On the other hand, several reviews draw attention to serious concerns - understaffing, inconsistent care in critical moments, difficulties in communication with leadership, and operational gaps that can undermine patient safety and overall well-being. The common thread across these voices is a facility that holds promise and purpose in abundance, yet also contends with the real, tangible pressures that many care centers face: staffing realities, the need for robust communication channels, and continuous attention to the systems that keep residents safe and comfortable.
In the end, Helia emerges as a place of both remarkable dedication and meaningful challenge. The stories affirm that compassionate caregivers and attentive administration exist within its walls, capable of delivering comfort, dignity, and a sense of home to residents in need. They also spotlight the critical work still required to ensure consistent, high-quality care for every resident - especially in moments of high demand or personal fragility. For families and staff alike, the overarching takeaway is clear: when performance meets empathy, Helia shines; when resources lag or communication falters, even well-intentioned care can feel imperfect. The facility's ongoing journey seems to be one of balancing heartfelt service with the steady, systemic improvements necessary to sustain it.
118 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Helia Healthcare Of Olney in Olney, IL is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as access to cable or satellite TV for their entertainment needs. Community operated transportation is available for those who require assistance in getting around.
For those who enjoy technology, there is a computer center with high-speed internet access, allowing residents to stay connected with their loved ones and explore the digital world. A dining room serves delicious meals prepared by the skilled staff, offering restaurant-style dining experiences.
Helia Healthcare Of Olney has ample outdoor space including a garden where residents can take leisurely walks or simply enjoy some fresh air. For fitness enthusiasts, there is a fitness room equipped with exercise equipment. The gaming room provides opportunities for friendly competitions and socializing.
To cater to residents' intellectual needs, there is a small library stocked with books and reading materials. Private bathrooms are available for added convenience along with housekeeping services to maintain cleanliness. Residents have access to telephone services and non-medical transportation arrangements for their convenience.
Care services provided at Helia Healthcare Of Olney include 24-hour call system and supervision to ensure safety around the clock. Trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive timely and accurate dosages.
The community also offers special dietary restrictions such as diabetic diets and meal preparation services according to individual needs. Mental wellness programs are designed to support emotional well-being while concierge services cater to personalized requests.
Residents can participate in fitness programs tailored to their abilities or join planned day trips organized by the community. Resident-run activities encourage social interaction among peers while scheduled daily activities keep residents engaged throughout the day.
Helia Healthcare Of Olney benefits from its location with cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and transportation options in close proximity. This allows residents to easily access necessary amenities and services within the local community.
Overall, Helia Healthcare Of Olney provides a comfortable and supportive environment for seniors who require assistance with daily activities while offering a variety of amenities and care services to enhance their quality of life.
Helia Healthcare Of Olney is located at 410 East Mack, Olney, IL 62450 in Richland County, Illinois
Helia Healthcare Of Olney on seniors.fyi includes 4 photos including images showing parking, building, exterior, outdoor, nature, trees, outdoors, landscaping, and more.
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