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3.9 from 111 reviews
5 stars
70
4 stars
10
3 stars
2
2 stars
6
1 stars
23
Overall Review of Highland Health Care Center
common38 reviews mention this
Staff compassion is a mixed message
Many residents and families describe caring, attentive staff who communicate and respond to needs.
Across the reviews, families repeatedly say staff members are kind, friendly, and helpful during day-to-day interactions and transitions. Several reviewers mention staff members going out of their way with things like paperwork, updates on health, and supporting difficult moments for families. A smaller set of reviews takes the opposite view, describing overwhelmed or inconsistent support and staff not responding quickly enough.
caveat11 reviews mention this
Cleanliness and odors come up often
Some reviewers report ongoing cleanliness concerns, including odor and rooms that did not feel sanitary.
A recurring negative theme is cleanliness, with multiple reviewers describing strong urine odor, dirty rooms, or substandard sanitation. Some reviews also mention damaged or worn physical conditions and shared bathrooms that made hygiene feel difficult. Other reviewers counter this by describing the facility as clean and bright, but the negative cleanliness comments are frequent enough to stand out.
caveat17 reviews mention this
Care support feels inconsistent
Several residents and families describe lapses in assistance, supervision, and timely help.
Alongside positive accounts of helpful care, multiple reviews describe delays or missed assistance, including residents waiting a long time for help, being left in place too long, or not receiving expected care frequency. Other reviewers describe safety and supervision concerns, such as residents left wandering or confusion without clear monitoring. A few reviews describe getting medications on time, therapy support, and wound care, but the overall tone for care reliability includes sharp criticism.
common10 reviews mention this
Food quality and dining experiences vary
Dining experiences range from praised meals to sharp complaints about food quality and consistency.
Some reviewers describe the meals as flavorful, delicious, or better than expected, and they mention holiday meals and food socials. A few residents and families also connect food to how cared for they feel, describing appetites and meals being eaten well. Other reviews complain about food routines, temperature, or broader concerns tied to dining and infection risk. Overall, dining satisfaction is mixed rather than consistently positive.
common7 reviews mention this
Activities help residents stay engaged
Reviews frequently mention organized activities and social events that help residents spend the day engaged.
Several families talk about activities such as games, crafts, and resident socials, including holiday events that bring people together. Some reviewers specifically credit the activity director for a positive attitude and for helping residents get out of their rooms. A smaller number of reviews mention residents having little to do when staffing is stretched, reinforcing that engagement can depend on how the facility runs day to day.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
128 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Places of Worship
Evangelical United Church of Christ (0.1 miles)
Mosaic Church (0.3 miles)
Saint Pauls Roman Catholic Church (1.1 miles)
Midwest Tractor Sales (6.9 miles)
Grace Community Baptist (8.3 miles)
West Gate Baptist Church (8.4 miles)
Southern Baptist Convention (9.9 miles)
Parks
Madison County Fair Association (0.7 miles)
Heritage Park and Trailhead (7.4 miles)
Aviston City Park (9.2 miles)
Village of Aviston Park (9.3 miles)
Horner Park Custodian (10.8 miles)
Tri-Township Park District (11.7 miles)
Troy park (11.9 miles)
Physicians
Highland Physicians (0.9 miles)
HS HS Medical Group (1.1 miles)
Adult Medicine of Highland (1.1 miles)
Rosenthal Optometric Associates (1.2 miles)
Highland Pediatrics & Adolescent Medicine (1.6 miles)
Highland Health Care Center on seniors.fyi includes 11 photos including images showing bedroom, interior, landscaping, outdoor, dining, healthcare, building, physical therapy, and more.
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Low-impact exercises are vital for seniors as they promote health, independence, and social interaction while reducing joint strain. These adaptable activities, guided by healthcare professionals, enhance strength, flexibility, and emotional well-being.
The guide details the tax deductibility of in-home healthcare expenses according to IRS guidelines, differentiating between medically necessary services and non-medical assistance, while emphasizing the need for proper documentation and itemization requirements. It also highlights state-level variations, the importance of record-keeping, and encourages seeking professional tax help to understand evolving regulations.
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
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128 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Small, personalized community with comprehensive care services and restaurant-style dining.
Highly Beneficial Low-Impact Exercises for Senior Living Residents
Is In-Home Healthcare Tax Deductible? Your Comprehensive Guide
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts
