Highland Health Care Center

Pros

• The medication was given on time and changes were made quickly when necessary.
• The staff at Highland Health Care Center is friendly, helpful, and interacts well with residents.
• The food at the facility is flavorful and of good quality.
• The rooms are spacious with attached bathrooms, providing ample personal space for residents.
• Activities such as games, puzzles, and snacks are provided by the activities director during holidays.
• The COVID situation at Highland Health Care Center is being well-managed.
• The facility allows couples to stay together in the same room, providing a positive environment for their residents.
• There are various activities like bingo and crafts to keep residents busy and engaged.
• When in need of assistance or any concerns, the staff promptly addresses them and provides support.
• While care was not considered substandard, there were some aspects of facility management that could be improved upon.

Cons

• One reviewer expressed dissatisfaction with the lack of assistance in putting away their clothes and having to walk by themselves.
• They mentioned that it took several hours for the staff to check on them after their room mate paged for assistance.
• The reviewer stated that the staff refused to change their ostomy bag without them throwing a fit.
• Another negative statement was made about the staff not changing their dressings in a timely manner, causing leakage into a wound and resulting in infection.
• The reviewer mentioned that the facility did not clean their room properly, including not cleaning the toilet and leaving a bad smell.
• In one review, there were complaints about difficulty reaching someone on the phone at the facility, causing frustration and making communication challenging for long-distance family members.
• The reviewer expressed disappointment with the procedures and policies of the facility not being helpful or accommodating, impacting the quality of life for residents.
• They also mentioned that simple gestures like phone calls to stay connected were not prioritized or valued by the staff, leading to a diminished quality of life for residents.

Review

Highland Health Care Center has received mixed reviews from residents and their family members. One reviewer shared a positive experience, noting that their mother had been in the facility for a week and everything seemed to be going well. The staff provided medication on time and made necessary changes to accommodate her needs, such as getting her a bigger bed and recliner. Additionally, the facility was praised for its management of the COVID-19 situation in the rehab section. However, it was mentioned that the building itself was older.

The quality of food at Highland Health Care Center was commended by another reviewer. They expressed satisfaction with the flavorful meals provided and had no complaints regarding the food's quality. Furthermore, there were differences in room sizes, with some being more spacious than others. The reviewer specifically mentioned their own room being spacious with an attached bathroom.

Friendliness and helpfulness of the staff were highlighted by multiple reviewers. One mentioned that the activities director distributed games, puzzles, and snacks during holidays to keep residents engaged. Another reviewer shared that their husband was currently a resident and praised the staff's interactions with him, especially when he became grumpy.

However, not all experiences at Highland Health Care Center were positive. One reviewer expressed frustration and dissatisfaction with their stay at the facility. They claimed that requests for assistance went unfulfilled, leading them to have to navigate independently despite needing help. It was also alleged that they waited hours to be checked on when their roommate called for assistance. Additionally, this person felt neglected when staff refused to change their ostomy bag promptly or address other medical needs promptly.

On a different note, another family member gave Highland Health Care Center a positive review based on their parents-in-law's experience. They reported that both parents were placed in one room with ample space for personal belongings. The availability of activities such as bingo and crafts kept them occupied and engaged. The family member appreciated being able to reach out whenever they needed something, and the staff promptly addressed their requests.

In a separate review, someone discussed their overall satisfaction with the facility, rating it slightly above average. They mentioned that while the care provided was not substandard, they encountered difficulties when trying to communicate with staff through phone calls. The lack of phone service in residents' rooms made it challenging to connect with their grandmother, causing frustration for both parties. This individual highlighted the importance of simple gestures like phone calls in improving residents' quality of life in assisted living facilities.

Overall, Highland Health Care Center has received a mixed range of reviews. While some individuals expressed satisfaction with various aspects such as medication administration, accommodations, friendly staff, and engaging activities, others had negative experiences related to lack of assistance and communication issues. Caregivers considering this facility should weigh these different perspectives when making a decision.

Places of Worship

• Evangelical United Church of Christ (0.1 miles)
• Mosaic Church (0.3 miles)
• Saint Pauls Roman Catholic Church (1.1 miles)
• Midwest Tractor Sales (6.9 miles)
• Grace Community Baptist (8.3 miles)
• West Gate Baptist Church (8.4 miles)
• Southern Baptist Convention (9.9 miles)

Parks

• Madison County Fair Association (0.7 miles)
• Heritage Park and Trailhead (7.4 miles)
• Aviston City Park (9.2 miles)
• Village of Aviston Park (9.3 miles)
• Horner Park Custodian (10.8 miles)
• Tri-Township Park District (11.7 miles)
• Troy park (11.9 miles)

Physicians

• Highland Physicians (0.9 miles)
• HS HS Medical Group (1.1 miles)
• Adult Medicine of Highland (1.1 miles)
• Rosenthal Optometric Associates (1.2 miles)
• Highland Pediatrics & Adolescent Medicine (1.6 miles)
• Highland Priority Care (1.7 miles)
• Midwest Bone & Joint Surgery (1.8 miles)

Pharmacies

• Family Care Pharmacy (1 miles)
• Epic Pharmacies (8.3 miles)
• Family Pharmacy (8.3 miles)
• Family Care Pharmacy (10.9 miles)
• Comprehensive Care Pharmacy (11.1 miles)
• Prescriptions Plus (11.6 miles)
• Good Neighbor Pharmacy (11.6 miles)

Restaurants

• Broadway Bar & Grill (1 miles)
• Schlafly Highland Square (1.1 miles)
• Taco Bell (1.6 miles)
• McDonald's (2 miles)
• Blue Springs Cafe (4.6 miles)
• The Lucky Rooster (5.2 miles)
• Tropical Snow (7 miles)

Hospitals

• St Joseph's Hospital (1.1 miles)
• HSHS St. Joseph's Hospital (2.2 miles)
• HSHS St. Joseph's Hospital (10.6 miles)
• Anderson Hospital (14.8 miles)

Transportation

• St Louis Metro East Arprt (3K6) (7.3 miles)
• U-Haul Moving & Storage (10.9 miles)
• MidAmerica St. Louis Airport (BLV) (14.5 miles)