40 North Smith, Frankfort, IL 60423
For more information about senior living options: (844) 490-3973
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Residents and families praise Frankfort Terrace for caring and attentive staff. Callie Graham is described as an excellent administrator who is very caring. The staff are commended for respecting residents and following proper protocols. Lynette Colafello's family expresses deep appreciation, saying the facility felt like home. Six-staff care conferences are described as showing individualized attention to each sister's needs. Residents and families frequently recommend Frankfort Terrace as first-class care. The facility is located in a beautiful neighborhood. Don, ADON, Administrator, nurses, CNAs, social services, dietary, and housekeeping are said to work together to provide a nourishing, safe, and fun environment. Staff are described as amazing and respectful toward residents. The overall environment is described as clean, welcoming, and friendly.
They kept her alive, just barely so I gave them 1 star. She was chronically dehydrated and hated the food. In her last three weeks there she fell hard three times. She had to be sent to the hospital and required 5 days of intensive treatment to recover. She was covered in bruises and developed a bed sore. She had a UTI and water on her brain from the falls. The hospital did not return her to this awful place. Do not send anyone you love here and do not ask any questions or you will be met with scorn and hostility. The rating was much lower when the reviews were primarily from residents and their loved ones. Rude staff.Frankfort Terrace Care Facility in Frankfort is described by a diverse group of residents, family members, and staff as a place of both high praise and serious concern. On balance, the accounts present a picture of a community where moments of attentive, respectful care coexist with troubling experiences that some families say undermine safety and dignity. The range of voices highlights how perceptions of care can shift from day to day, room to room, and visit to visit.
A central thread in the positive notes centers on Callie Graham, the facility's administrator, who is repeatedly praised for being caring, responsive, and professional. Several reviewers emphasize that staff members knock on doors and wait for permission before entering a resident's room when the door is closed, citing this as a sign of respectful protocol. One observer singled out the administrator for setting a tone of attentiveness, noting that Callie quickly addresses concerns and maintains standards that residents feel reflect true care. In breakfast conversations and personal interactions, several residents and their families credit the FT Care team for demonstrating courtesy and a commitment to better treatment, which has drawn consistent positive attention from those who live there. The impression is that, when issues arise, the staff respond in a manner that residents perceive as constructive and supportive.
A separate thread concerns the sources and timing of online praise. One reviewer pointed out that a cluster of five-star reviews came from employees around a year ago, suggesting a shift in the facility's online ratings over time. This comment implies that perceptions of care may have changed as different groups - residents, loved ones, and staff - narrate their experiences. The critique calls into question the alignment of online ratings with the day-to-day realities reported by different stakeholders, underscoring the idea that the facility's reputation can feel different depending on who is commenting and when the comment is made.
The most compelling positive testimonial comes from a family member who wrote at length about Lynette Colafello, a resident who spent eight years at Frankfort Terrace and considered the facility her home. The letter enumerates several staff members - Debra Johnson, Callie Graham, Crystal Martin, Sharon Wynn, and Ayuk Akat - who contributed to Lynette's well-being. The writer's warmth and gratitude are further amplified by a personal Elvis photo and a strong recommendation that Frankfort Terrace be considered for anyone seeking first-class care. This narrative paints a picture of a supportive, affectionate community where relationships with staff and a sense of belonging matter deeply to residents and their families.
However, the same collection contains sharply negative experiences that cannot be overlooked. A family member describes a sister-in-law who resided at Frankfort Terrace for four months and who experienced multiple serious health and safety issues. They allege dehydration, poor food, three hard falls in the last weeks, bruising, a bed sore, a urinary tract infection, and water on the brain, followed by hospitalization and a decision not to return the patient to the facility. The reviewer warns others not to send loved ones there and recounts feeling met with scorn and hostility when asking questions. This account stands in stark contrast to the more positive narratives and raises concerns about safety, dignity, and responsiveness in moments of medical vulnerability.
There are also more hopeful, if somewhat mixed, accounts of ongoing family involvement and care planning. A separate family note describes living sisters at Frankfort Terrace for almost two years and recounts a recent care council meeting with six staff members. The writer reports being "blown away" by the individualized attention given to each sister and by the overall friendliness of the staff. This experience underscores a ready willingness among some staff teams to collaborate and tailor care to specific needs, reinforcing the sense that strong teamwork and personalized attention can exist alongside other, more troubling reports.
Additional testimonials echo a strong sense of community and professional collaboration across departments. Observers describe a neighborhood that is beautiful and a staff culture where DON, ADON, administrators, nurses, CNAs, social services, dietary, and housekeeping work together to create a nourishing, safe, and enjoyable environment for both residents and employees. Words like "amazing," "respect," and "great administrator" recur in several reviews, suggesting that many people perceive Frankfort Terrace as a place where kindness and competence can coexist with routine challenges inherent in long-term care. Some residents affirm their happiness with being there and the quality of treatment they receive, while others acknowledge moments of dissatisfaction that reflect the real strain and complexity of elder care.
Taken together, these reviews present a facility with a multifaceted identity. For some residents and families, Frankfort Terrace is a supportive home where staff listen, care, and coordinate effectively under capable leadership. For others, the experience is marred by serious safety concerns and perceived negative treatment that prompt strong cautionary feelings about recommending the facility. The common thread is that care at Frankfort Terrace is deeply personal and variable, shaped by the people on duty, the specific circumstances of each resident, and the evolving dynamics between administration, staff, residents, and families. If you are considering Frankfort Terrace, you may wish to speak directly with current residents and their families, observe interactions with staff, and review care plans in detail to understand how the facility's strengths and challenges align with your loved one's needs.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Frankfort Terrace in Frankfort, IL is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is located in a peaceful neighborhood, with convenient access to nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and theaters.
At Frankfort Terrace, residents can enjoy a variety of amenities designed to enhance their quality of life. There is a beauty salon for pampering and self-care needs, as well as a computer center and high-speed internet access for staying connected with friends and family. The community also offers fully furnished accommodations with private bathrooms and kitchenettes for added convenience.
For dining options, residents can indulge in delicious meals served restaurant-style in the dining room. Special dietary restrictions are catered to ensure that everyone's nutritional needs are met. In addition to meals, the community also offers assistance with meal preparation and service.
To promote an active lifestyle, Frankfort Terrace provides various activities for residents to participate in. These include fitness programs to stay physically engaged as well as planned day trips and resident-run activities for socialization. Scheduled daily activities keep residents entertained and engaged throughout the week.
Care services at Frankfort Terrace are comprehensive and personalized. A 24-hour call system ensures that assistance is always available when needed, while 24-hour supervision provides peace of mind for both residents and their families. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management services are provided to ensure proper administration of medications.
The community also prioritizes mental wellness by offering a mental wellness program tailored to meet individual needs. Residents with diabetes benefit from specialized diabetes diets provided by the staff.
Transportation arrangements are available both within the community itself through community-operated transportation services as well as non-medical transportation arrangements for doctors' appointments. Move-in coordination assists new residents in seamlessly transitioning to their new home.
Frankfort Terrace also features a fitness room, gaming room, small library, garden, and outdoor spaces for residents to relax and enjoy the beautiful surroundings. Housekeeping services ensure that residents can maintain a clean and tidy living space.
Overall, Frankfort Terrace provides a nurturing and supportive environment where residents can thrive. With its comprehensive amenities, personalized care services, and convenient location, it is an ideal choice for seniors seeking assisted living in Frankfort, IL.
Frankfort Terrace is located at 40 North Smith, Frankfort, IL 60423 in Will County, Illinois
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