Waterfront Terrace

Pros

• The facility's grounds are small but clean.
• Common areas of the facility are nice.
• Residents' rooms are well kept and have a pleasant smell.
• The staff and management of the facility are very service-oriented.
• Residents receive exceptional care at Waterfront Terrace.
• The food is considered above average by residents.
• Overall, Waterfront Terrace is a nice place to live and is recommended to others.

Cons

• The administration did not contact the family after a resident tested positive for COVID-19.
• A nurse lied about the resident's condition, claiming she only had a "little cold."
• The claim on the facility's website regarding phones in resident rooms is misleading, as they use a common cordless phone instead.
• There were limited activities and engagement for residents in the common areas.
• Although the staff was service-oriented, there were instances of delayed responses when residents called for assistance.
• The overall impression of the facility was that it seemed ordinary and unremarkable compared to others previously visited.

Review

The experience of families and friends regarding long-term care facilities can be deeply emotional and varied, as demonstrated by the contrasting reviews of Waterfront Terrace. On one hand, we have a distressing account from a family member whose mother, aged over 90 and living in the facility, tested positive for COVID-19. This individual expressed profound frustration with the administration's lack of communication; they failed to inform her about her mother's condition for a full 12 days. The absence of timely updates in such critical situations raises serious concerns about the facility’s protocols and prioritization of resident health. The nurse’s dismissive comment that the elderly woman merely "has a little cold" fueled further distrust, especially considering that she was in isolation due to COVID-19.

Moreover, alarming claims were made regarding the facility's supposed protective measures. While their website suggests that every resident has access to a private phone in their room for communication purposes, this claim was revealed to be misleading. Instead of individual phones, residents were sharing a common cordless device, raising significant concerns about hygiene and potential transmission of infections among vulnerable individuals who are already at heightened risk. The representative pointed out that despite strict visitor bans meant to prevent infection spread within the community, these measures appear ineffective given their experiences.

On a more positive note, another account provided details about the general environment and experience at Waterfront Terrace from the perspective of visitors. Describing it as an adequate facility with clean premises and pleasant common areas, this reviewer emphasized that while small in scale, it still maintained an appealing atmosphere for its residents. The rooms were reported as well kept and pleasantly scented; however, there was an insufficient provision regarding bathing facilities — bathrooms being located down hallways rather than within residents' rooms because of purported safety issues.

When discussing staff interactions with residents, this review conveyed appreciation for their service-oriented approach but noted some drawbacks. Despite generally exceptional care being provided to residents within Waterfront Terrace, there were lapses observed during visits when attention towards individual needs seemed lacking. A particular instance involved one resident calling for assistance but not receiving a timely response; while thankfully not an emergency situation on this occasion, it raised valid questions about how such scenarios could be handled if urgent help was required.

While dining experiences also garnered praise among residents – described as above average – consistent themes emerged concerning social engagement opportunities within the facility itself. Visitors noted that there appeared to be limited activities or events taking place during their assessments which could contribute positively to the mental well-being and social interaction of residents.

In conclusion, views on Waterfront Terrace distinctly illustrate divergent experiences prevalent in long-term care environments faced by families today — illustrating both commendable aspects like cleanliness and food quality along with serious issues regarding communication and responsiveness during health crises. While some may recommend it based on certain favorable features observed during visits or through friends’ accounts residing there peacefully—others provide stark warnings based on inadequate response measures impacting vulnerable individuals such as those dealing with COVID-19 outbreaks. Such contrasting insights highlight crucial areas requiring attention for improvement across eldercare facilities broadly today.

Parks

• South Shore Cultural Center (1 miles)
• Jackson Park (2.4 miles)
• Osaka Garden (2.6 miles)
• Wooded Island (2.7 miles)
• Calumet Park (2.8 miles)
• Burnham Park (3.1 miles)
• Promontory Point (3.1 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.3 miles)

Places of Worship

• St Philip Neri Parish (1.2 miles)
• Beth Eden Baptist Church (7 miles)
• Holy Name Of Mary Church (7 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (9.1 miles)
• Wildberry Pancakes & Cafe (9.6 miles)
• Intelligentsia Coffee (9.7 miles)

Restaurants

• McDonald's (1.9 miles)
• Hoe Toy Chop Suey (2 miles)
• Calumet Fisheries (2.3 miles)
• Leo's Den (2.3 miles)
• Lil's Something Kool Cocktail Lounge (2.8 miles)
• Captain Hooks Fish & Chicken (2.9 miles)
• City Life Cocktail Lounge (2.9 miles)

Hospitals

• Advocate Trinity Hospital (2.1 miles)
• Comer Children's Hospital (3.6 miles)
• St Bernard Hospital (4.4 miles)
• Little Company of Mary Hospital (7.6 miles)
• Advocate Children Hospital-Hope Pavilion (9.5 miles)
• Advocate Christ Outpatient Pavilion (9.6 miles)

Transportation

• Metra - 55th / 56th / 57th St (3.2 miles)
• 59th st Junction (4.6 miles)
• Metra - 107th Street (4.9 miles)
• CTA - Sox-35th Red (6.6 miles)
• Metra - Morgan Park / 115th Street (7.8 miles)
• CTA - Cermak-Chinatown (7.9 miles)
• Van Buren Street Metra & South Shore Trains (9.1 miles)

Physicians

• Illinois Eye Institute (6.6 miles)