Waterfront Terrace in Chicago, IL
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7750 South Shore Drive, Chicago, IL 60649
For more information about senior living options: (844) 490-3973
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The Pavilion of South Shore provides exceptional care and genuine concern for residents. The staff are great and hardworking, and the administration is awesome. The Activities Department goes above and beyond to create a warm, engaging, and joyful environment. The facility is immaculate with spacious rooms, welcoming common areas, and meals that are delicious and nutritious. The care team demonstrates personal attention, making residents feel like a priority and a second home. The caregivers genuinely care about residents' well-being, and the activities bring joy and engagement. The atmosphere is friendly and supportive, with staff who are patient, respectful, and attentive. The behind-the-scenes team is amazing, and the facility is clean and well kept.
The reviewer claims the facility is severely understaffed and that a strong odor lingers on the third floor. The reviewer asserts residents are neglected, receiving late or improper meals and insufficient care and medications. The reviewer notes rude attitudes among some staff toward the elderly. The reviewer alleges a resident relapsed due to someone giving alcohol, and that employees have stolen from patients. The reviewer describes the facility as dirty and smelling strongly, with the administrator failing to acknowledge issues and weekend staff appearing lazy. The reviewer says the claim that each resident has a private phone is misleading and warns about infection risks from shared devices. The reviewer accuses management of fraudulent practices and calls for investigations, stating the administrator should be imprisoned. The reviewer characterizes the environment as loud and unorganized, with residents appearing unhappy.Waterfront Terrace in Chicago is best suited for seniors who prize a warm, socially active environment and are supported by family or caregivers who will stay involved and advocate for consistent care. The consensus from residents and family members highlights genuine warmth from nurses and aides, a hands-on activities team, and an administration that is described as fair and approachable. For those who want a lively daily routine, regular programming, and a sense of a "second home," this community can deliver on that expectation. The upside is clear: a welcoming atmosphere, clean spaces, and meals that residents generally enjoy. The caveat is that real-world consistency varies, and ongoing oversight is essential.
What makes Waterfront Terrace appealing also narrows the field for who should seriously consider it. Alternatives may be worth exploring for residents with high medical acuity, fragile health, or needs that demand uniformly robust staffing and immediate responses around the clock. Several reviews flag episodes of understaffing, delayed assistance, and inconsistent quality of care on certain floors, which can be a red flag for families seeking predictable, fail-proof care. For those whose loved ones require strict adherence to medical protocols, prompt assistance, or meticulous daily supervision, other communities with stronger staffing guarantees and clearer accountability might be preferable.
On the plus side, the community's strengths align with families seeking meaningful engagement and consistent personal attention. Positive impressions repeatedly surface around the care team's kindness, the professionalism of nurses, and the accessibility of the administrator and nursing leadership. The Activities Department earns frequent praise for creativity and for delivering group events and one-on-one support that keep residents engaged. The facility's overall upkeep - cleanliness, comfortable common areas, and room desirability - also appears to support socialization and a sense of safety, which can ease the transition for new residents.
The principal concerns, however, carry weight in decision-making. Reports of under-staffing, slow responses to call bells, and pockets of neglect on some floors cannot be dismissed. Some reviewers describe unpleasant odors, inconsistent meals, and troubling incidents of miscommunication or lack of timely information about medical events. There are even severe accusations regarding monitoring and safety, including claims of theft or inadequate medical oversight. While these accounts are not universal, they illuminate real risks that families must weigh when choosing Waterfront Terrace. The positive experiences do not automatically erase these red flags.
To navigate these realities, best-practice due diligence is nonnegotiable. Prospective residents and families should conduct unannounced visits, speak with multiple shifts of staff, and tour each floor to gauge responsiveness and atmosphere. Request concrete data on staffing ratios, average call-bell response times, and turnover. Examine recent inspection or licensing reports, and talk candidly with current residents and family members about day-to-day realities. During admissions, insist on a detailed care plan, a clear escalation protocol, and regular, proactive communication from the director of nursing and administrator.
In the end, Waterfront Terrace offers a compelling, people-centered environment for residents who can tolerate some variability and bring an active family oversight to the table. For those who prioritize a consistently high level of medical oversight, rapid response, and ironclad accountability, alternatives should be seriously considered. The community can feel like a home backed by caring staff and engaging programming, but peace of mind hinges on verified staffing reliability and transparent, proactive care management. A well-informed family will benefit most by pairing earnest visits with candid conversations about expectations and safeguards before making a commitment.
118 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (11 miles away) Chicago O'Hare International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Waterfront Terrace in Chicago, IL is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming atmosphere for seniors to enjoy their retirement years.
Residents at Waterfront Terrace can take advantage of amenities such as a beauty salon, cable or satellite TV, and a computer center. The community also offers convenient transportation services operated by the staff, ensuring that residents can easily access nearby destinations, including doctors' appointments. In addition, there is a wellness center and fitness room available for residents to maintain their physical and mental well-being.
Each resident's living space is fully furnished and includes private bathrooms and kitchenettes for added convenience. The dining experience at Waterfront Terrace is exceptional, with restaurant-style dining offering delicious meals prepared by the skilled culinary team. Special dietary restrictions are accommodated to ensure all residents can enjoy their meals.
The community promotes an active lifestyle through various activities such as fitness programs, planned day trips, and scheduled daily activities. Residents can also engage in resident-run activities that foster a sense of community and connection among peers. Concierge services are available to provide assistance with any special requests or arrangements.
For added peace of mind, Waterfront Terrace offers 24-hour call system and supervision to ensure the safety and well-being of all residents. Trained staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. A mental wellness program is also in place to support residents' emotional health.
Waterfront Terrace's location offers convenient access to nearby cafes, parks, pharmacies, restaurants, places of worship, and hospitals. This allows residents to explore the surrounding area and engage in social outings easily.
Overall, Waterfront Terrace provides a supportive environment where seniors can thrive while receiving personalized care services tailored to their individual needs.
Waterfront Terrace is located at 7750 South Shore Drive, Chicago, IL 60649 in Cook County, Illinois
Waterfront Terrace on seniors.fyi includes 7 photos including images showing interior, building, architecture, urban, exterior, hospital bed, windows, bedroom, and more.
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Interior
Building
Architecture
Bedroom
Landscaping
Natural Light
Rehabilitation
