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3.3 from 110 reviews
5 stars
56
4 stars
7
3 stars
2
2 stars
4
1 stars
41
Overall Review of Norridge Gardens
common
Staff care and communication stand out
Residents and families consistently describe attentive, supportive staff.
Many reviewers say the nursing and care team offered hands-on help and treated residents with kindness. Several families also highlight communication—receiving updates, getting answers, and being able to reach someone when questions came up. A smaller set of reviews describes the opposite experience, saying phones were hard to reach or that staff did not respond quickly to calls or concerns. Overall, staff support is the central point families either feel reassured by or frustrated by.
common
Therapy and recovery help is mentioned
Therapy teams receive frequent praise for helping recovery.
Multiple reviews connect the quality of rehab care to improved recovery, naming nursing support alongside physical, occupational, and speech therapy. Some reviewers specifically credit therapists and wound-focused care with healing progress and organized treatment. Other reviewers dispute that progress, saying physical therapy time was too brief or that care plans did not lead to improvement. Taken together, the therapy experience appears to vary by resident and situation.
caveat
Food quality gets mixed feedback
Food quality and timing draw both praise and complaints.
Some residents and families describe the food as good or consistently served hot, with enough variety to meet preferences. Others report meals arriving cold, at random times, or with portions that did not meet expectations. A few comments also note specific diet handling, while the negative reviews focus more on temperature, saltiness, and overall presentation. Dining satisfaction is therefore uneven across reviews.
caveat
Facility upkeep and responsiveness vary
Reviews differ on upkeep, cleanliness, and call response.
Several negative reviews point to outdated rooms, temperature issues, and unpleasant odors, alongside concerns about cleanliness and general maintenance. Others mention missing or limited engagement opportunities and say residents were not always informed about daily activities. On the positive side, some reviewers say the building felt clean and maintained, and that housekeeping kept areas tidy. There are also conflicting comments about whether staff answered the phone and responded promptly to call lights, suggesting a mix in responsiveness across experiences.
common
Memory care gets separate attention
Memory care residents are discussed as receiving tailored attention.
One reviewer describing the memory care unit says the staff worked closely with a specific resident over time and stayed tuned to changing needs. They also mention communication with family during staff meetings involving the social worker, restorative nurse, and dietitian. The same review describes the day room as lively and the team as actively working to improve engagement. While this theme is not universal across all reviews, it is clearly present in the memory care-specific feedback.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
292 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Chicago O'Hare International (5 miles away)
Chicago Midway (12 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.3 miles)
CVS Pharmacy (1.5 miles)
Walgreens (1.8 miles)
Walgreens (1.9 miles)
CVS Pharmacy (2 miles)
Walgreens (2.8 miles)
Walgreens (2.9 miles)
Parks
Portage Park (2.1 miles)
Independence Park (4 miles)
Unity Playlot Park (5.1 miles)
The 606 — Western Terminus (5.2 miles)
Logan Boulevard (5.3 miles)
Horner Park (5.4 miles)
Palmer Square Park (5.7 miles)
Physicians
Resurrection Medical Center Professional Building (2.2 miles)
North Shore Physicians Group (5 miles)
Physicians Cosmetic Institute (5.2 miles)
Transportation
Jefferson Park Bus Terminal (2.3 miles)
Cta (2.3 miles)
Cta (3.4 miles)
SAS Business Lounge (4.6 miles)
Terminal 5 (4.6 miles)
O'Hare Multi-Modal Facility (4.7 miles)
American Airlines Flagship Lounge, Chicago O'Hare (5 miles)
Norridge Gardens on seniors.fyi includes 5 photos including images showing interior, dining, garden, urban, landscaping, outdoors, outdoor seating, patio, and more.
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