Carlton At The Lake

Pros

• Many individuals have noticed that the administration team, particularly JoAnne, Sarah, and Roland, has significantly improved the care and environment at The Carlton at the Lake.
• Some visitors have reported being pleasantly surprised by the warm and welcoming staff upon their visits to the facility.
• Several reviews highlight that staff members are accommodating and strive to prioritize patient satisfaction.
• A few family members expressed gratitude for their loved ones receiving good care and being in great shape after a couple of months at the facility.
• The recent remodeling of the facility has made it look nice, fresh, and clean according to some residents' friends.
• In general, some visitors appreciate the friendly demeanor of certain staff members who genuinely seem to care about the residents’ well-being.

Cons

• The Carlton has experienced a significant decline in quality since Legacy took over, leading to concerns about the well-being of residents.
• Mail is often opened without consent, compromising residents' privacy and trust.
• Residents have suffered physical harm, such as falls and assaults by roommates, raising serious safety concerns.
• The cleanliness of the facility is frequently criticized, with reports of bugs and unpleasant odors.
• Many staff members appear uninformed or unresponsive to residents' needs, causing frustration for families.
• The food served is described as bland and unappealing, often served in styrofoam containers.
• Staff shortages lead to delays in care, leaving residents waiting for assistance when needed.
• Overworked nurses can only focus on medication dispensation rather than comprehensive patient care.
• Some reviews indicate a lack of adequate medical attention and infrequent doctor visits for residents.
• Residents have reported items going missing from their belongings, contributing to an atmosphere of neglect.

Review

The Carlton at the Lake is a facility that has garnered a wide array of reviews, reflecting significantly divergent experiences from its residents and their families. Over the past few years, particularly following the acquisition by Legacy, there have been notable changes in management and staff dynamics. For some, these changes have resulted in improvements that have transformed the facility into an environment where patients can be cared for with dignity and compassion. One reviewer lauded JoAnne, the new administrator, alongside Sarah and Roland, asserting that their leadership has revitalized the facility, restoring a sense of confidence among family members regarding patient care. With daily visits to his friend for six days a week and multiple communications throughout each day, this reviewer expressed gratitude for the increased attentiveness towards both residents and their families.

However, despite certain positive shifts under new management, many reviews highlighted significant issues within the facility. One family's experience with their father illustrated ongoing concerns about safety; he suffered falls and even was beaten up by his roommate on separate occasions. This same family noted issues related to cleanliness and maintenance within the premises—walls showing wear and tear, old TVs in disrepair, and missing belongings compounded feelings of frustration. Although they recognized staff as friendly and accommodating when addressing specific concerns regarding patient activities or therapy needs, they also felt that such requests were met with delays or indifference.

In stark contrast to positive insights from some visitors was another account describing abysmal conditions in which a grandparent lived. This review painted a troubling picture: persistent odors permeated the air of the facility; inadequate attention to hygiene left residents bedridden without regular movement; and unsettling reports of insects near residents’ beds raised alarm bells about basic sanitation standards. The lack of information provided by staff left family members feeling abandoned in seeking answers about their loved one's well-being.

Overall sentiments toward staff varied dramatically across reviews. While some found CNAs (Certified Nursing Assistants) helpful yet overwhelmed due to understaffing—which often resulted in long wait times for personal assistance—others raised concerns about communication barriers since not all aides spoke fluent English. There were complaints about food quality too; processed foods were frequently served rather than wholesome meals suited for those needing dietary restrictions or nutritious options.

Though patrons appreciated having activities scheduled regularly during weekdays, frustration arose when some residents declined participation due to personal preference or discomfort with social interaction—this led families to request mandatory engagement but faced obstacles implementing it effectively due to staff limitations.

Despite its picturesque location next to a lakefront—a feature praised by several reviewers—the Carlton at the Lake proved less than pristine on internal evaluation. Families recounted cramped living conditions; one individual found their relative sharing space with disruptive roommates who made rest nearly impossible after a medical crisis like a stroke necessitated placement at this nursing home. Instances lamenting insufficient monitoring during doctor visits further signaled potential lapses in oversight many felt might jeopardize resident health.

Compounding these varied experiences is how management transitions may influence overall satisfaction levels from both patients' perspectives and concerned family members'. As noted earlier regarding improvements seen under JoAnne's leadership compared against preceding administrations marked by neglectfulness—it becomes apparent that individual hands-on involvement plays an integral role moving forward if consistent quality care must prevail within facilities like Carlton amid ongoing challenges inherent in elderly care environments nationwide today.

Ultimately—while it remains ranked positively by some advocates willing to recommend it based solely upon incremental improvements experienced personally—the underlying complexities stemming from numerous unresolved concerns highlight areas requiring urgent developmental focus should future occupants find true comfort residing alongside loved ones entrusted into professional care settings such as this one going forward into turbulent times ahead.

Cafes

• Starbucks (0.4 miles)
• Starbucks (1.3 miles)
• Starbucks (1.4 miles)
• Starbucks (2.2 miles)
• Starbucks (2.8 miles)
• Starbucks (2.9 miles)
• Starbucks (4.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (0.6 miles)
• Walgreens (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Mariano's Pharmacy (1.4 miles)

Transportation

• Cta (0.6 miles)
• Cta (1 miles)
• CTA - Belmont (1.5 miles)
• CTA - Fullerton (2.5 miles)
• CTA Jarvis (3.9 miles)
• Cta (4.2 miles)

Restaurants

• Cell Block (0.8 miles)
• Murphy's Bleachers (0.9 miles)
• Las Mananitas Mexican Restaurant (1.1 miles)
• Hydrate (1.1 miles)
• SoFo Tap (1.2 miles)
• Roscoe's (1.3 miles)
• Lucky Horse Shoe Lounge (1.5 miles)

Hospitals

• Advocate Illinois Masonic Medical Center (1.7 miles)
• Swedish Covenant Hospital Cancer Care (2.8 miles)
• Ann & Robert H. Lurie Children's Hospital of Chicago (4.7 miles)
• Saint Francis Hospital (4.7 miles)
• Shirley Ryan AbilityLab (4.9 miles)

Parks

• Hamlin Park (2.4 miles)
• Wrightwood Park (2.5 miles)
• Horner Park (2.5 miles)
• Warren Park (3.5 miles)
• Churchill Field Park (3.5 miles)
• Churchill Field Park (3.6 miles)
• Logan Boulevard (3.9 miles)

Theaters

• Regal Webster Place (2.9 miles)

Physicians

• Lincoln Park Dental Specialists (3.1 miles)