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Carlton At The Lake in Chicago, IL

Carlton At The Lake is a nursing home community in Chicago, IL.

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Carlton At The Lake in Chicago, IL

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  • Interior

    A hotel reception area with two employees behind the desk, decorated with flowers and artwork on the walls.

  • Decor

    A modern living room with a cozy sofa, stylish table and chairs, and a large window letting in natural light.

  • Building

    A view of a hotel building with cars parked in front during the day.

  • Architecture

    A view of an urban building with signage in front, featuring modern architectural design.

  • Bedroom

    A modern hospital room featuring a single bed, comfortable seating area, and ample natural light.

  • Dining

    A breakfast plate with bacon and scrambled eggs, accompanied by coffee and muffins.

  • Exercise Equipment

    A modern gym with exercise equipment including treadmills and stationary bikes.

725 West Montrose Avenue, Chicago, IL 60613

For more information about senior living options: (866) 208-4318

3.3 from 119 reviews
5 stars
57
4 stars
12
3 stars
5
2 stars
3
1 stars
42

Overall Review of Carlton At The Lake

common 28 reviews mention this

Nursing care feels inconsistent

Residents describe nursing care that can be either attentive or neglected.

Many residents and families praise the nursing team as caring, responsive, and able to administer medication on time. Several other reviews say calls go unanswered, patients are left waiting, and basic care needs (like feeding and hygiene) are not consistently met. A few reviewers also describe strong communication around medication management, while others mention feeling unheard. Overall, residents’ experiences with day-to-day nursing support vary widely by reviewer.

caveat 10 reviews mention this

Staffing and call-bell response

Some reviews link longer waits to understaffing and slow response times.

Several reviews mention staffing being too thin—especially around evenings and weekends—leading to delayed help when residents request assistance. Some reviewers describe call bells taking a long time to answer, and a few say patients end up staying in soiled conditions while they wait. A related theme is that families feel they have to advocate repeatedly for basic needs to be met. Others counter that staff can be helpful and attentive, but the wait-time complaints appear often enough to stand out.

caveat 12 reviews mention this

Cleanliness and pests are disputed

Reviews disagree on cleanliness, with multiple reports of pests and strong odors.

A set of reviews describes serious cleanliness problems, including reports of roaches and mice, dirty rooms or linens, unpleasant smells, and trash or soiled items. Other reviewers say the facility is clean, housekeeping does well, and they did not notice bad odors. Some families also mention attention to hygiene like regular room cleaning and support with showers. Taken together, cleanliness comes across as uneven across residents’ experiences.

common 18 reviews mention this

Rehabilitation and therapy results

Rehab and therapy are a major part of residents’ outcomes.

Many reviewers credit the rehab team with helping them regain strength after hospitalization, falls, or other health events, and they describe patience from therapists. Several reviews highlight wound care support alongside therapy, and some mention improvements in mobility or daily functioning. A few critical reviews say therapy did not happen as expected or that residents were discharged from skilled therapy before they felt ready. Overall, rehab is repeatedly discussed as either a key strength or a frustrating shortfall depending on the reviewer.

common 16 reviews mention this

Food quality draws mixed feedback

Residents describe meals that range from tasty to unappealing or insufficient.

Several reviews say the food is good or tasty, and some mention room-to-room cleanliness around dining. Others criticize meals as bland, repetitive, gross, or served in ways that seem unsuitable, including specific complaints about portioning or dietary fulfillment. A few families also describe issues with meal delivery and whether residents receive what is ordered. Meal prep and taste are clearly a consistent point of discussion even among otherwise positive experiences.

  • A breakfast plate with bacon and scrambled eggs, accompanied by coffee and muffins.
  • A breakfast plate featuring toast, scrambled eggs, and sausage.
  • A meal served on a blue tray featuring fries, asparagus, chicken, and various side dishes.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 244 resident community capacity 244 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Chicago O'Hare International (13 miles away) Chicago O'Hare International (13 miles away)
  • Chicago Midway (13 miles away) Chicago Midway (13 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Nearby Metro Stations

  • Metro Station Argyle  
  • Metro Station Lawrence  
  • Metro Station Sheridan  
  • Metro Station Wilson   

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Cafes

  • Starbucks (0.4 miles)
  • Starbucks (1.3 miles)
  • Starbucks (1.4 miles)
  • Starbucks (2.2 miles)
  • Starbucks (2.8 miles)
  • Starbucks (2.9 miles)
  • Starbucks (4.8 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Walgreens (0.6 miles)
  • Walgreens (0.9 miles)
  • Walgreens (1 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (1.2 miles)
  • Mariano's Pharmacy (1.4 miles)

Transportation

  • Cta (0.6 miles)
  • Cta (1 miles)
  • CTA - Belmont (1.5 miles)
  • CTA - Fullerton (2.5 miles)
  • CTA Jarvis (3.9 miles)
  • Cta (4.2 miles)

Restaurants

  • Cell Block (0.8 miles)
  • Murphy's Bleachers (0.9 miles)
  • Las Mananitas Mexican Restaurant (1.1 miles)
  • Hydrate (1.1 miles)
  • SoFo Tap (1.2 miles)
  • Roscoe's (1.3 miles)
  • Lucky Horse Shoe Lounge (1.5 miles)

Hospitals

  • Advocate Illinois Masonic Medical Center (1.7 miles)
  • Swedish Covenant Hospital Cancer Care (2.8 miles)
  • Ann & Robert H. Lurie Children's Hospital of Chicago (4.7 miles)
  • Saint Francis Hospital (4.7 miles)
  • Shirley Ryan AbilityLab (4.9 miles)

Parks

  • Hamlin Park (2.4 miles)
  • Wrightwood Park (2.5 miles)
  • Horner Park (2.5 miles)
  • Warren Park (3.5 miles)
  • Churchill Field Park (3.5 miles)
  • Churchill Field Park (3.6 miles)
  • Logan Boulevard (3.9 miles)

Theaters

  • Regal Webster Place (2.9 miles)

Physicians

  • Lincoln Park Dental Specialists (3.1 miles)

Frequently Asked Questions

Where is Carlton At The Lake?
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