Carlton At The Lake

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  • Interior

    A hotel reception area with two employees behind the desk, decorated with flowers and artwork on the walls.

  • Decor

    A modern living room with a cozy sofa, stylish table and chairs, and a large window letting in natural light.

  • Building

    A view of a hotel building with cars parked in front during the day.

  • Architecture

    A view of an urban building with signage in front, featuring modern architectural design.

  • Bedroom

    A modern hospital room featuring a single bed, comfortable seating area, and ample natural light.

  • Dining

    A breakfast plate with bacon and scrambled eggs, accompanied by coffee and muffins.

  • Exercise Equipment

    A modern gym with exercise equipment including treadmills and stationary bikes.

Carlton At The Lake

725 West Montrose Avenue, Chicago, IL 60613

For more information about senior living options: (844) 490-3973

2.5 from 10 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro Many individuals have noticed that the administration team, particularly JoAnne, Sarah, and Roland, has significantly improved the care and environment at The Carlton at the Lake.
  • pro Some visitors have reported being pleasantly surprised by the warm and welcoming staff upon their visits to the facility.
  • pro Several reviews highlight that staff members are accommodating and strive to prioritize patient satisfaction.
  • pro A few family members expressed gratitude for their loved ones receiving good care and being in great shape after a couple of months at the facility.
  • pro The recent remodeling of the facility has made it look nice, fresh, and clean according to some residents' friends.
  • pro In general, some visitors appreciate the friendly demeanor of certain staff members who genuinely seem to care about the residents’ well-being.

Cons

  • pro The Carlton has experienced a significant decline in quality since Legacy took over, leading to concerns about the well-being of residents.
  • pro Mail is often opened without consent, compromising residents' privacy and trust.
  • pro Residents have suffered physical harm, such as falls and assaults by roommates, raising serious safety concerns.
  • pro The cleanliness of the facility is frequently criticized, with reports of bugs and unpleasant odors.
  • pro Many staff members appear uninformed or unresponsive to residents' needs, causing frustration for families.
  • pro The food served is described as bland and unappealing, often served in styrofoam containers.
  • pro Staff shortages lead to delays in care, leaving residents waiting for assistance when needed.
  • pro Overworked nurses can only focus on medication dispensation rather than comprehensive patient care.
  • pro Some reviews indicate a lack of adequate medical attention and infrequent doctor visits for residents.
  • pro Residents have reported items going missing from their belongings, contributing to an atmosphere of neglect.

Review

The Carlton at the Lake is a facility that has garnered a wide array of reviews, reflecting significantly divergent experiences from its residents and their families. Over the past few years, particularly following the acquisition by Legacy, there have been notable changes in management and staff dynamics. For some, these changes have resulted in improvements that have transformed the facility into an environment where patients can be cared for with dignity and compassion. One reviewer lauded JoAnne, the new administrator, alongside Sarah and Roland, asserting that their leadership has revitalized the facility, restoring a sense of confidence among family members regarding patient care. With daily visits to his friend for six days a week and multiple communications throughout each day, this reviewer expressed gratitude for the increased attentiveness towards both residents and their families.

However, despite certain positive shifts under new management, many reviews highlighted significant issues within the facility. One family's experience with their father illustrated ongoing concerns about safety; he suffered falls and even was beaten up by his roommate on separate occasions. This same family noted issues related to cleanliness and maintenance within the premises—walls showing wear and tear, old TVs in disrepair, and missing belongings compounded feelings of frustration. Although they recognized staff as friendly and accommodating when addressing specific concerns regarding patient activities or therapy needs, they also felt that such requests were met with delays or indifference.

In stark contrast to positive insights from some visitors was another account describing abysmal conditions in which a grandparent lived. This review painted a troubling picture: persistent odors permeated the air of the facility; inadequate attention to hygiene left residents bedridden without regular movement; and unsettling reports of insects near residents’ beds raised alarm bells about basic sanitation standards. The lack of information provided by staff left family members feeling abandoned in seeking answers about their loved one's well-being.

Overall sentiments toward staff varied dramatically across reviews. While some found CNAs (Certified Nursing Assistants) helpful yet overwhelmed due to understaffing—which often resulted in long wait times for personal assistance—others raised concerns about communication barriers since not all aides spoke fluent English. There were complaints about food quality too; processed foods were frequently served rather than wholesome meals suited for those needing dietary restrictions or nutritious options.

Though patrons appreciated having activities scheduled regularly during weekdays, frustration arose when some residents declined participation due to personal preference or discomfort with social interaction—this led families to request mandatory engagement but faced obstacles implementing it effectively due to staff limitations.

Despite its picturesque location next to a lakefront—a feature praised by several reviewers—the Carlton at the Lake proved less than pristine on internal evaluation. Families recounted cramped living conditions; one individual found their relative sharing space with disruptive roommates who made rest nearly impossible after a medical crisis like a stroke necessitated placement at this nursing home. Instances lamenting insufficient monitoring during doctor visits further signaled potential lapses in oversight many felt might jeopardize resident health.

Compounding these varied experiences is how management transitions may influence overall satisfaction levels from both patients' perspectives and concerned family members'. As noted earlier regarding improvements seen under JoAnne's leadership compared against preceding administrations marked by neglectfulness—it becomes apparent that individual hands-on involvement plays an integral role moving forward if consistent quality care must prevail within facilities like Carlton amid ongoing challenges inherent in elderly care environments nationwide today.

Ultimately—while it remains ranked positively by some advocates willing to recommend it based solely upon incremental improvements experienced personally—the underlying complexities stemming from numerous unresolved concerns highlight areas requiring urgent developmental focus should future occupants find true comfort residing alongside loved ones entrusted into professional care settings such as this one going forward into turbulent times ahead.

Features

Housing

  • 244 resident community capacity 244 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Chicago O'Hare International (13 miles away) Chicago O'Hare International (13 miles away)
  • Chicago Midway (13 miles away) Chicago Midway (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Nearby Metro Stations

  • Metro Station Argyle  
  • Metro Station Lawrence  
  • Metro Station Sheridan  
  • Metro Station Wilson   

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Carlton At The Lake in Chicago, IL is a premier assisted living community offering a wide range of amenities and care services to meet the needs of its residents. Located in a beautiful setting, this community provides a comfortable and inviting atmosphere for seniors to enjoy their golden years.

Residents at Carlton At The Lake can take advantage of various amenities including a beauty salon, gaming room, small library, and fitness room. They also have access to community-operated transportation for their convenience and ease of transportation. For those who prefer outdoor activities, there is a garden and outdoor space where residents can relax and enjoy nature.

The community offers fully furnished apartments with private bathrooms and kitchenettes, ensuring that residents have the privacy they desire while still having access to necessary amenities. Housekeeping services are provided to ensure that the living spaces are clean and well-maintained.

At Carlton At The Lake, residents can enjoy delicious meals in a restaurant-style dining setting. Special dietary restrictions are accommodated to ensure that everyone's needs are met.

The care services provided include 24-hour call system and supervision for the safety and wellbeing of the residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available, as well as medication management. A mental wellness program is also offered to support the emotional wellbeing of residents.

Residents can stay active and engaged with the various activities available at Carlton At The Lake. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist residents with any additional needs or requests they may have.

With numerous cafes, parks, pharmacies, restaurants, transportation options nearby, as well as hospitals and physicians in close proximity, Carlton At The Lake offers convenience and accessibility for all healthcare-related needs.

Overall, Carlton At The Lake provides a warm and supportive environment where seniors can enjoy independent living with assistance when needed.

Nearby Places of Interest

Cafes

  • Starbucks (0.4 miles)
  • Starbucks (1.3 miles)
  • Starbucks (1.4 miles)
  • Starbucks (2.2 miles)
  • Starbucks (2.8 miles)
  • Starbucks (2.9 miles)
  • Starbucks (4.8 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Walgreens (0.6 miles)
  • Walgreens (0.9 miles)
  • Walgreens (1 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (1.2 miles)
  • Mariano's Pharmacy (1.4 miles)

Transportation

  • Cta (0.6 miles)
  • Cta (1 miles)
  • CTA - Belmont (1.5 miles)
  • CTA - Fullerton (2.5 miles)
  • CTA Jarvis (3.9 miles)
  • Cta (4.2 miles)

Restaurants

  • Cell Block (0.8 miles)
  • Murphy's Bleachers (0.9 miles)
  • Las Mananitas Mexican Restaurant (1.1 miles)
  • Hydrate (1.1 miles)
  • SoFo Tap (1.2 miles)
  • Roscoe's (1.3 miles)
  • Lucky Horse Shoe Lounge (1.5 miles)

Hospitals

  • Advocate Illinois Masonic Medical Center (1.7 miles)
  • Swedish Covenant Hospital Cancer Care (2.8 miles)
  • Ann & Robert H. Lurie Children's Hospital of Chicago (4.7 miles)
  • Saint Francis Hospital (4.7 miles)
  • Shirley Ryan AbilityLab (4.9 miles)

Parks

  • Hamlin Park (2.4 miles)
  • Wrightwood Park (2.5 miles)
  • Horner Park (2.5 miles)
  • Warren Park (3.5 miles)
  • Churchill Field Park (3.5 miles)
  • Churchill Field Park (3.6 miles)
  • Logan Boulevard (3.9 miles)

Theaters

  • Regal Webster Place (2.9 miles)

Physicians

  • Lincoln Park Dental Specialists (3.1 miles)

Frequently Asked Questions

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