Carlton At The Lake in Chicago, IL
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725 West Montrose Avenue, Chicago, IL 60613
For more information about senior living options: (844) 490-3973
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The staff are absolutely marvelous and attentive. The nursing team is fantastic and administers medications on time. The rehab team is patient, skilled, and highly supportive. The staff makes residents feel like family. The therapy department is well educated and effective in helping patients recover. The activities team is wonderful and engaging. The facility is clean and the food is good. The entire staff is professional and exceeds expectations. Carlton is highly recommended by residents for long-term or short-term care.
They describe the Carlton as horrible, noting there are no menus and only tap water, and they say it should be shut down. They claim residents are left sitting in their feces and urine, with trash on the floor and bathrooms not cleaned. They allege multiple deaths or near-fatal outcomes due to negligence, stating loved ones were left to die. They report severe understaffing and overworked staff, leading to long call-light waits and safety risks. They say the food is gross and meals are poorly prepared, with concerns about malnutrition and inadequate care. They accuse the administration of deceit and promises not kept, suggesting the facility is running a scam to extract insurance money. They highlight pests and odors, including roaches and strong urine smells, making the environment filthy. They mention privacy and financial issues, such as unopened mail and lack of privacy for residents. They describe staff as disrespectful or abusive, noting rude behavior and neglect. They insist the facility should be closed or subjected to health department inspection due to ongoing problems.The Carlton At The Lake is best suited for families prioritizing aggressive rehabilitation and hands-on nursing care, where the objective is a clear path back to independence. The community often earns praise for its therapy teams, attentive CNAs, and a caregiving culture that residents describe as "family-like." For families pursuing short-term rehab with a focus on getting back to daily life, or long-term care with consistent clinical attention, Carlton can deliver meaningful gains when staff and therapists are fully engaged. The environment on many days feels welcoming, with a responsive front-line staff and a repertoire of activities designed to keep residents engaged.
Those who may want to consider alternatives are mainly caregivers who require unwavering reliability across all shifts, impeccable cleanliness, and consistently prompt call-light response. A number of reviews highlight understaffing and uneven staffing levels, especially on night shifts and weekends, which can translate into delayed assistance, missed calls, and variable quality of daily care. Families with loved ones dependent on respiratory support or complex medical needs should scrutinize whether the facility has the necessary equipment, trained staff, and a proven track record with those specific conditions. The risk profile for families unable to supervise closely is a key consideration here.
The strongest positives - skilled nursing, strong therapy, and a proactive approach to discharge planning - often offset many of the benefits's drawbacks for rehab-focused residents. The nursing team is repeatedly praised for on-time medications and attentive care, while the rehab and restorative departments deliver patient progress that many families note as life-changing. Wound care, respiratory support, and the breadth of therapy disciplines stand out as core strengths, with activity staff and social services frequently described as supportive and engaged. When leadership is aligned with these teams, the Carlton produces credible paths to home or independent living, and residents frequently express gratitude for the progress made during their stay.
Yet the facility's reputation is irreducibly mixed because the negatives are severe for some families. Persistent concerns include long call-light response times, dust- or odor-related quality issues on certain floors, and allegations of lax hygiene and environmental cleanliness. Several reviews recount bed sores, missed meals, or inconsistent nourishment, and a number of accounts describe disruptive high-stress administrative experiences, perceived overpromising, and, in some cases, frightening gaps in medical oversight. The contrast between consistently high-performing shifts and poorly performing ones is real, and it creates a decision point: Carlton can be excellent for those who can assess care needs in real time and push for timely interventions, but it can be risky for families who cannot maintain vigilant oversight.
When evaluating Carlton, prospective families should have a concrete tour plan that probes beyond the beautifully staged lobby. Ask to see multiple floors, observe staff interactions with residents, confirm staffing ratios for night and weekend shifts, and request specific examples of how medication management, therapy scheduling, and transportation for appointments are coordinated. Review current menus and meals - perceived as variable by some - and verify that the care plan aligns with the resident's goals, especially for those with respiratory or mobility concerns. Engage the social-work and therapy teams early to understand what a realistic recovery trajectory looks like and what supports exist after discharge.
In the end, Carlton At The Lake represents a pragmatic choice for families who value strong therapy and compassionate nursing, who are prepared to participate actively in daily care, and who can tolerate a degree of variability across shifts and floors. For those seeking a consistently flawless daily experience, or those managing high-risk medical needs that demand uniform performance, alternatives may offer greater peace of mind. The decision hinges on appetite for proactive advocacy, the ability to verify care in real time, and a clear-eyed map of goals versus realities on the individual unit where a loved one will reside.
244 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (13 miles away) Chicago Midway (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
Argyle Lawrence Sheridan Wilson 
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Carlton At The Lake in Chicago, IL is a premier assisted living community offering a wide range of amenities and care services to meet the needs of its residents. Located in a beautiful setting, this community provides a comfortable and inviting atmosphere for seniors to enjoy their golden years.
Residents at Carlton At The Lake can take advantage of various amenities including a beauty salon, gaming room, small library, and fitness room. They also have access to community-operated transportation for their convenience and ease of transportation. For those who prefer outdoor activities, there is a garden and outdoor space where residents can relax and enjoy nature.
The community offers fully furnished apartments with private bathrooms and kitchenettes, ensuring that residents have the privacy they desire while still having access to necessary amenities. Housekeeping services are provided to ensure that the living spaces are clean and well-maintained.
At Carlton At The Lake, residents can enjoy delicious meals in a restaurant-style dining setting. Special dietary restrictions are accommodated to ensure that everyone's needs are met.
The care services provided include 24-hour call system and supervision for the safety and wellbeing of the residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available, as well as medication management. A mental wellness program is also offered to support the emotional wellbeing of residents.
Residents can stay active and engaged with the various activities available at Carlton At The Lake. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist residents with any additional needs or requests they may have.
With numerous cafes, parks, pharmacies, restaurants, transportation options nearby, as well as hospitals and physicians in close proximity, Carlton At The Lake offers convenience and accessibility for all healthcare-related needs.
Overall, Carlton At The Lake provides a warm and supportive environment where seniors can enjoy independent living with assistance when needed.
Carlton At The Lake is located at 725 West Montrose Avenue, Chicago, IL 60613 in Cook County, Illinois
Carlton At The Lake on seniors.fyi includes 9 photos including images showing dining, interior, exercise equipment, building, urban, natural light, reception, lobby, and more.
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