Carlton At The Lake in Chicago, IL
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Information last verified:
725 West Montrose Avenue, Chicago, IL 60613
For more information about senior living options: (844) 490-3973
The nursing team is fantastic and provides medications on time. The rehabilitation team is patient, skilled, and very supportive, helping residents regain independence. The staff treat residents like family and make them feel at home. The facility is clean, well-maintained, and comfortable for long-term stays. The wound care and respiratory teams are highly skilled and attentive. The activities and social services teams keep residents engaged and cared for. The food is good and meals are well prepared. Carlton at the Lake is described as a blessing by residents and families.
The Carlton at the Lake is described as filthy and infested with roaches and mice, with strong odors on every floor. The staff are repeatedly accused of being understaffed and unresponsive to call lights, endangering residents. Residents are left in soiled beds and diapers for hours, with some not being fed or hydrated adequately. The food is often described as terrible, with repetitive menus and poor nutrition. Administration is criticized as negligent, with promises unkept and indications of insurance-focused motives. There are accounts of patients suffering wounds, infections, or even death due to inadequate care. Some reviewers call the facility a disgrace and urge that it be closed.Carlton At The Lake is best suited for families seeking vigorous rehabilitation and skilled nursing where the core strengths lie in nursing attention, wound care, and therapy-driven recovery. This community often delivers solid clinical outcomes for residents recovering from falls, surgeries, or acute illnesses, with many reviews praising on-time medications, attentive CNAs, and a rehab team that helps patients regain independence. It can be a strong long-term home for those who value a hands-on rehab culture and the sense that staff truly collaborates across nursing, therapy, and restorative services. However, it is not a one-size-fits-all choice: those prioritizing immaculate cleanliness, consistently prompt call-bell responses, and steady administrative oversight should weigh alternatives more carefully.
The most durable positives here center on care teams that can be exceptionally responsive when operating at full strength. Numerous accounts highlight nursing staff who administer medications on time and treat residents with genuine warmth, alongside certified nursing assistants who provide regular, hands-on support. The therapy department earns frequent praise for patience, expertise, and steady progress, patients report meaningful gains in mobility and functional ability, often returning home with stronger endurance and better daily living skills. Wound care, respiratory support, and activity programming emerge as recurring strengths, giving families confidence that medical needs will be managed by professionals who know how to coordinate multidisciplinary care. For many families, these clinical and rehabilitative capabilities are the deciding factor in favor of Carlton.
Yet a pattern of serious concerns shades the experience for a substantial share of reviewers. The facility is depicted repeatedly as plagued by infestations and unsanitary conditions on certain floors, with roaches or mice cited as a persistent problem. Several reviews describe rooms, linens, and common areas deemed unhygienic, along with odors that linger on some levels. Understaffing, particularly on night shifts, has been blamed for delays with call lights, slow assistance, and missed or delayed personal care. Complaints about administration and paperwork, including inaccurate or delayed transfers and questions about service promises, appear alongside stories of neglect or miscommunication. While positive care experiences exist, the negative testimonials underscore real safety and quality-of-care questions that families must address directly during tours and pre-admission discussions.
Those pros offset the cons only when the care plan aligns with the resident’s most important needs and when management can sustain consistent operations. For families seeking tangible rehabilitation progress and reliable nursing oversight, Carlton’s strengths can translate into meaningful improvements and discharge readiness. The best-case stories describe patients who leave stronger, able to resume daily activities, and with a care team that communicates clearly with families. But the risk profile is highly floor- and shift-dependent: some floors or shifts are described as well-functioning and personable, while others are criticized for neglect, delays, and cleanliness lapses. In practical terms, the decision hinges on whether the family can accept variation and implement vigilant oversight to ensure care quality remains high on a day-to-day basis.
With that in mind, alternatives deserve serious consideration for certain situations. Families prioritizing spotless hygiene, guaranteed prompt assistance, and consistently high staffing levels may find safer peace of mind elsewhere, especially given the frequent cautions about under-staffing and floor-to-floor variability. Those caring for residents with complex respiratory needs or fragile health, and who cannot tolerate even episodic delays in care, should scrutinize Carlton’s respiratory capacity, verify staff training, and confirm equipment readiness before placement. The reviews also suggest a need for strong family advocacy and routine follow-up; in settings where audits, inspections, or robust administrative oversight are less variable, another facility may deliver more consistent experiences with fewer outlier incidents.
Practical evaluation steps emerge as essential before committing. Begin with a comprehensive tour that extends beyond the gleaming first floor: inspect multiple patient floors, observe call-bell response times, and inquire openly about night-shift staffing levels. Request a candid dialogue with the director or DON about staffing plans, turnover, and steps taken to address any floor-specific hygiene concerns. Review recent quality metrics, infection-control practices, and the facility’s response protocol to adverse events or transfers, including how paperwork is managed and how quickly med lists and orders are reconciled. Ask for recent resident outcomes related to wounds, respiratory care, and therapy participation, and request a trial period that allows direct observation of meals, therapy sessions, and daily care routines.
In the end, Carlton At The Lake can be a lifeline for rehab-focused residents who respond well to hands-on nursing and a collaborative care model. It is not a guaranteed fit for every family, especially those for whom cleanliness, rapid responsiveness, and consistent staffing are non-negotiable. The facility’s practical advantages, competent nursing, robust rehab, and engaged activity teams, are real and meaningful when expectations align and oversight is vigilant. However, potential residents and their loved ones should approach with a rigorous, firsthand screening: insist on floor-specific observations, verify respiratory and wound-care capabilities, and demand transparent plans for staffing, sanitation, and grievance resolution. The right fit exists, but it requires deliberate, informed navigation rather than a cursory assessment.
244 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (13 miles away) Chicago Midway (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
Argyle Lawrence Sheridan Wilson 
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Carlton At The Lake in Chicago, IL is a premier assisted living community offering a wide range of amenities and care services to meet the needs of its residents. Located in a beautiful setting, this community provides a comfortable and inviting atmosphere for seniors to enjoy their golden years.
Residents at Carlton At The Lake can take advantage of various amenities including a beauty salon, gaming room, small library, and fitness room. They also have access to community-operated transportation for their convenience and ease of transportation. For those who prefer outdoor activities, there is a garden and outdoor space where residents can relax and enjoy nature.
The community offers fully furnished apartments with private bathrooms and kitchenettes, ensuring that residents have the privacy they desire while still having access to necessary amenities. Housekeeping services are provided to ensure that the living spaces are clean and well-maintained.
At Carlton At The Lake, residents can enjoy delicious meals in a restaurant-style dining setting. Special dietary restrictions are accommodated to ensure that everyone's needs are met.
The care services provided include 24-hour call system and supervision for the safety and wellbeing of the residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available, as well as medication management. A mental wellness program is also offered to support the emotional wellbeing of residents.
Residents can stay active and engaged with the various activities available at Carlton At The Lake. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist residents with any additional needs or requests they may have.
With numerous cafes, parks, pharmacies, restaurants, transportation options nearby, as well as hospitals and physicians in close proximity, Carlton At The Lake offers convenience and accessibility for all healthcare-related needs.
Overall, Carlton At The Lake provides a warm and supportive environment where seniors can enjoy independent living with assistance when needed.
Carlton At The Lake is located at 725 West Montrose Avenue, Chicago, IL 60613 in Cook County, Illinois
Carlton At The Lake on seniors.fyi includes 9 photos including images showing dining, urban, interior, exercise equipment, building, living room, windows, architecture, and more.
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