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3.6 from 95 reviews
5 stars
58
4 stars
4
3 stars
1
2 stars
2
1 stars
30
Overall Review of Aperion Care Chicago Heights
common60 reviews mention this
Staff support and teamwork
Residents and families consistently describe staff who are attentive and willing to help.
Across many reviews, people praise staff for being approachable, caring, and coordinated across departments, including nursing, dietary, social work, and activities. A number of reviewers also say they were kept informed and that staff helped meet personal needs. At the same time, several reviews complain about how hard it can be to reach someone by phone, with long holds and unanswered calls, which is a recurring frustration for some families.
caveat16 reviews mention this
Cleanliness and upkeep concerns
Some reviews raise serious concerns about cleanliness and facility condition.
A portion of reviewers describe the building as dirty or foul-smelling, with rooms that they say were not properly cleaned. Several also mention pests or infestations, and others describe issues with odor that linger throughout the facility. These concerns stand alongside other positive reviews that describe the facility as clean and well maintained, so experiences appear mixed depending on the reviewer.
caveat18 reviews mention this
Food quality is mixed
Reviews on meals range from praise to complaints about portions and freshness.
Some residents and families say the food is good or improved, and several specifically mention nurses alongside positive meal experiences. Others report meals that are not enough, not fresh, or leave them hungry, and a few describe dissatisfaction with consistency and variety. Because both praise and complaints show up in the reviews, the overall dining experience looks inconsistent from person to person.
differentiator7 reviews mention this
Mental health services and counseling
Residents and families point to mental health programming and counseling support.
Several reviews describe the community as helping with mental health needs, including programming and counseling that supports residents returning to the community. Reviewers also mention activities and one-on-one supports tied to mental health, rather than only physical recovery. This aligns with the services offered, including mental wellness programming and dietary support for special restrictions.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
200 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Chicago Midway (20 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Big Apple Pancake House (0.6 miles)
McDonald's (0.7 miles)
Skyline Restaurant (1.2 miles)
Brown's Chicken & Pasta (2 miles)
Arby's (2.3 miles)
Taco Bell (2.4 miles)
McDonald's (2.7 miles)
Hospitals
Franciscan Health (1.2 miles)
Franciscan Health Chicago Heights (1.3 miles)
Elisabeth Ludeman Center (1.3 miles)
Franciscan St James Health (2.9 miles)
South Suburban Hospital (4.8 miles)
Franciscan St Margaret Health (7.2 miles)
Ingalls Memorial (7.4 miles)
Pharmacies
CVS Pharmacy (1.3 miles)
Walgreens (1.5 miles)
Walgreens (1.5 miles)
Walgreens (1.9 miles)
CVS Pharmacy (1.9 miles)
Walgreens (2.4 miles)
Walgreens (2.6 miles)
Physicians
Aunt Martha's Health Care (1.3 miles)
St James Medical Center Olympia Fields (2.8 miles)
Dr Uppuluri, Dr Patel, Dr Chavin Urology (4.5 miles)
Medina Health Care (4.7 miles)
Advocate South Suburban Hospital: Smith Sharon C MD (4.8 miles)
Aperion Care Chicago Heights on seniors.fyi includes 8 photos including images showing interior, bedroom, kitchen, cabinets, stove, windows, dining, seating, and more.
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