615 West Webb Street, Po Box 133, Carmi, IL 62821
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The two comments together present a stark and highly critical portrait of the place, centering on leadership and how guests are treated. The opening line of the first reviewer is blunt and provocative: "Less than one star, management is incompetent, verbally abusive and very entitled in their business practices." This isn't a mild complaint about service hiccups; it's a wholesale judgment about the leadership's competence, temperament, and ethical posture. The reviewer casts the management as failing not just at customer service but at the fundamental standards of professional conduct, portraying them as dismissive and self-important in ways that shape every interaction.
Beyond the surface of the star rating, the reviewer emphasizes a gap between expectation and reality. They state, "I would expect much more courtesy from a professional team." The phrasing makes it clear that basic politeness and professional regard are not mere niceties but essential requirements in their view. The accusation implies a broader critique of the facility's culture - one where respectful, courteous treatment is inconsistent or absent, and where professional norms are not upheld.
A particularly pointed element of the critique centers on the Administrator. The reviewer notes that the Administrator "behaves differently from most other professionals, which makes you wonder why she is in that position in the first place." This line signals a sense of incongruity between the administrator's conduct and what would be expected of someone in a leadership role. It raises questions about qualifications, fit, and the decision-making that places her in a position of authority, inviting readers to doubt why such a person would be chosen for that role.
Interwoven through the critique is a direct caution: "Buyer beware!" This stark warning reinforces the sense that prospective guests should approach with significant caution, given the described dynamics. It's a soundbite of warning that turns the narrative from a single unfavorable experience into a generalized advisory about what others might encounter.
The review also anchors itself in personal experience with the simple statement, "I was staying here." By foregrounding the stay, the author signals that the observations come from direct, lived experience rather than hearsay. It emphasizes that the judgments about management and leadership draw from something much more concrete than a rumor or secondhand account.
Meanwhile, the closing sentiment adds an unusual twist to the narrative: "You could not for any better care." The exact phrasing is strikingly positive and appears to contrast with the earlier condemnations of management. In context, it seems to suggest that, while the leadership and professional conduct are at issue, the level of care provided during the stay - by the caregiving staff - was outstanding. This juxtaposition creates a complex picture: strong critique of governance and behavior at the top alongside praise for the personal care received from caregivers on the ground.
Taken together, the reviews present a jarring tension: a strong dissatisfaction with management and the administrator's professional behavior coexists with a claim of excellent, attentive care during the stay. For potential guests, this means weighing two opposing impressions - on one hand, a governance culture described as incompetent and disrespectful; on the other, a firsthand report of high-quality, attentive care from caregivers. The overarching message is clear and cautions readers to proceed with careful consideration, aware that the most pointed criticisms target leadership even as the care delivered to guests is described in very positive terms.
Carmi Manor Rehab & Nursing Center is an assisted living community located in Carmi, IL. This community offers a range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a beauty salon where residents can get pampered, as well as access to cable or satellite TV for their entertainment needs. Community operated transportation is available, making it easy for residents to get around town. They also have access to a computer center and Wi-Fi/high-speed internet, providing opportunities for them to stay connected with loved ones.
Residents can enjoy their meals in the spacious dining room, with restaurant-style dining options available. Housekeeping services are provided to ensure that living spaces are kept clean and tidy. The facility is fully furnished, providing residents with all the necessary furniture and appliances.
For recreational activities, there is a fitness room and gaming room for residents to stay active and engage in leisure activities. The community also has a garden and outdoor space where residents can relax and enjoy nature. A small library is available for those who love reading, along with scheduled daily activities organized by the staff. Concierge services are offered to assist residents in any way they need.
In terms of care services, Carmi Manor Rehab & Nursing Center provides 24-hour call system and supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff also assists with medication management and offers specialized diets like diabetes diet. A mental wellness program is in place to provide support for emotional well-being.
Carmi Manor Rehab & Nursing Center is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options.
Overall, this assisted living community offers a comfortable and supportive environment for seniors who require assistance with daily tasks while promoting an active lifestyle through various amenities and activities.
Carmi Manor Rehab & Nursing Center is located at 615 West Webb Street, Po Box 133, Carmi, IL 62821 in White County, Illinois
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