Pu'Uwai 'O Makaha
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84-390 Jade Street, Waianae, HI 96792
For more information about senior living options: (844) 490-3973
One reviewer praised compassionate, comprehensive care and noted that the staff provided great care. Another reviewer described the facility as beautiful, with fun activities and exuberant, attentive nurses. The presence of resident cats, including momma kitties with kittens, was mentioned positively. Beautiful gardens and an epic mountain view were highlighted as appealing features. The setting was described as feeling like a rural home.
The staff talk a good game but fail to provide the care loved ones deserve. The caregivers were unwilling to brush residents' teeth or wash their legs and feet when asked. Covid visitation restrictions prevented family oversight of the resident's condition and care. The resident's oral hygiene was neglected, with thick plaque on teeth, tongue, and gums. Staff did not respond to call bells, and the smells of soiled diapers persisted day and night. Staff failed to inform the family about a loved one's death, showing a lack of communication. A staff member named Marybeth appeared uncaring about the loved one's life. The facility had musty odors and a general sense of poor cleanliness. The lobby was the nicest area, while restrooms were very small and dirty, indicating overall neglect. A nurse's aide spoke to a patient with impatience and rudeness, signaling poor bedside manners. The facility appeared understaffed, negatively affecting care and healing. The place looked secluded and camp-like, with a dry, dusty landscape and a lack of warmth or proper rehabilitation. There is concern about how the facility operates under state and federal oversight given the reported care deficiencies.The collection of reviews paints a stark, emotionally charged portrait of Puuwai O Makaha, where personal tragedy and daily care collide in ways that leave lasting impressions on families. One caller after another describes a facility that promised safety and attentiveness but sometimes delivered something far closer to neglect. The most wrenching accounts center on loved ones who died while in the facility's care, with families feeling there were warning signs that went unheeded or were not acted upon quickly enough. A brother's death after a midweek admission and a Sunday passing, combined with memories of delayed medical attention, set the tone for a broader sense of disillusionment: a place that talks a good game yet, in the eyes of several visitors, fails to provide the care their loved ones deserved.
Caregiver reliability and basic daily needs emerge as a dominant theme. Several reviewers recount times when essential routines - brushing teeth, washing legs and feet, or even supporting daily hygiene - were not provided by staff. In one case, a family member took on the role of caring for a loved one during weekly visits, driven by a promise to their mother to look after him. The underlying fear was constant: with a loved one who had almost no short-term memory, there was no reliable way to know if he was being harmed, whether he was taking medications, or what he had for meals. The sentiment is clear and heartbreaking: the facility was seen as a safer option than a foster home, but that perceived safety relied heavily on family members stepping in to fill the gaps.
The Covid-19 era amplified these concerns in sharp, almost claustrophobic terms. Allowing visitors became a structured ordeal, and some reviewers describe being barred from entry for long stretches or only granted outdoor visits. When visits were possible, families could examine only so much from a distance, with limited opportunity to assess physical health indicators such as sores or skin integrity. One harrowing detail is the observer's description of severe plaque buildup on teeth, tongue, and gums, contrasted with a broader impression of neglected skin on the legs. The combined effect of reduced oversight and limited physical examination led some families to question the role of public insurance and regulatory oversight in allowing the facility to operate in this manner, suggesting a systemic issue rather than isolated incidents.
Another thread running through the reviews is the response, or lack thereof, to concerns raised by families. Some accounts depict a pattern of delayed or ignored call bells, persistent smells of soiled diapers, and an overall atmosphere of under-staffing that affects not only patient care but the emotional climate of the facility. A particularly troubling anecdote recalls a nurse's aide speaking to a patient with impatience and hostility, followed by a candid admission that the caregiver would be reported if encountered again. For families, bedside manners are not a luxury but a core expectation, and when those expectations are unmet, they interpret it as a sign that the staff's sense of accountability and compassion has eroded. The overarching message from these voices is a warning to others: if you cannot provide patience and decency, this may not be the place for your Kupuna.
Despite the recurring concerns, the reviews are not entirely uniform in tone. One perspective, offered by a different reviewer, presents Puuwai O Makaha in a much more favorable light, especially in a six-week stay for extended medical care in 2013. This visitor recalls compassionate, comprehensive care from the staff, and describes a facility that felt like a rural home with beautiful surroundings, including gardens, a golden Buddha shrine, and even a cluster of cats that brought warmth to the environment. The contrast is striking: while some experiences are marred by neglect and frustration, others describe thoughtful care, engaging activities, and attentive nurses. The sensory notes - the mountain views, the flower beds, the presence of cats - contribute to a picture of a facility that can be welcoming and well-run under the right circumstances.
In a related, more mixed light, there are comments about the facility's setting and atmosphere that contribute to the overall impression. The lobby is described as the nicest part of a building that otherwise feels secluded or camp-like, with a dusty, musty air and underwhelming restrooms. The sense of being understaffed colors these observations, reinforcing the idea that environment alone cannot compensate for gaps in staffing and day-to-day caregiving. Yet even within these mixed observations, there is a thread of recognition that the care environment can vary dramatically - depending on the time, shift, or personnel on duty - and that compassionate moments do happen, even if they are not the norm.
Taking all these voices together creates a complex, sometimes painful portrait of Puuwai O Makaha. The central tension is between the worst fears of families - loss of dignity, missed medical signals, and outright neglect - and the occasional, tangible memories of care that is kind, attentive, and genuinely patient-centered. The stories reveal a facility capable of warmth and beauty, but they also expose a gap between ideal standards of elder care and the lived reality for many residents. The common thread is a longing for accountability, consistent staffing, and true bedside care - an affirmation that the well-being of Kupuna deserves more than sporadic moments of compassion; it demands reliable, respectful, and thorough care every single day.
93 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Honolulu International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pu'Uwai 'O Makaha is a vibrant assisted living community located in the picturesque Waianae, HI, designed to provide a warm and welcoming environment for seniors seeking both independence and support. Our community offers a range of amenities aimed at enriching the lives of our residents. Enjoy pampering at our on-site beauty salon, stay connected with cable or satellite TV and high-speed Wi-Fi, or relax in our lush garden and outdoor spaces.
At Pu'Uwai 'O Makaha, we prioritize wellness and convenience. Our fully furnished accommodations come equipped with kitchenettes and private bathrooms, allowing for comfort and privacy. Residents can take advantage of our dining room featuring restaurant-style dining that caters to special dietary restrictions, ensuring nutritious meal preparation meets individual needs.
Our dedicated staff provides comprehensive care services around the clock, including 24-hour supervision and assistance with daily activities such as bathing, dressing, and medication management. The community also features a wellness center to support mental health through specialized programs.
Engagement is key at Pu'Uwai 'O Makaha; residents can participate in planned day trips, fitness programs, and resident-run activities that promote social interaction. Our concierge services make it easy to arrange transportation for non-medical needs or visits to local physicians and pharmacies—conveniently located nearby.
With a focus on enhancing quality of life while providing necessary assistance, Pu'Uwai 'O Makaha stands out as an ideal choice for seniors looking for a supportive community offering both care and camaraderie amidst the natural beauty of Hawaii.
Pu'Uwai 'O Makaha is located at 84-390 Jade Street, Waianae, HI 96792 in Honolulu County, Hawaii
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