Avalon Care Center – Honolulu

Pros

• Avalon took excellent care of the friend and helped them smoothly transition from the hospital to their home.
• The front desk staff, particularly Dio, and the receptionist staff were consistently helpful and supportive.
• The administrator, Nai, was appreciated for addressing concerns and providing assistance.
• The handling of Covid restrictions was commendable, ensuring a safe environment for the patients.
• Avalon's strict adherence to Covid restrictions during visitation earned them a 5-star rating.
• The reviewer expresses gratitude towards Avalon for their significant help in caring for their friend.

Cons

• The nurses were not properly treating the patient's bedsores, resulting in a serious infection.
• The nurses at the facility neglected to inform the family about the bedsores and failed to take her to the hospital when needed.
• The patient was found half-naked, soaked in urine, and cold, indicating neglect by the nursing staff.
• The nurse call button was on the floor with batteries taken out, suggesting intentional negligence towards the patient's needs.
• The patient's grandfather experienced delayed assistance when needing to use the bathroom, leading to him wetting himself regularly.
• The patient disliked the food served at the facility, finding it flavorless.
• Lack of human interaction left the patient feeling depressed and lethargic.
• The patient found his stay at Avalon Care Center depressing overall due to lack of attentive nursing staff and poor-quality food.

Review

Avalon Care Center has received a mixed range of reviews from customers who have experienced their services firsthand. While some individuals have expressed satisfaction with the care and assistance provided by Avalon, others have reported concerning incidents that left them dissatisfied and disappointed.

One reviewer commends Avalon Care Center for the excellent work they did in taking care of their friend. They express gratitude towards Dio at the front desk and the receptionist staff for always being there to address their concerns. The reviewer also mentions Nai, the administrator, for his attentiveness. They appreciate how Avalon handled Covid restrictions during their friend's stay, ensuring safety and peace of mind.

However, another individual had a negative experience with Avalon Care Center when their mother-in-law became a resident. They state that she was only given something to drink during meal times despite having diabetes, leading to high blood sugar levels. Additionally, they claim that her bedsores were not properly treated, leading to a serious infection. The individual expresses frustration at not being informed about these issues by the nurses and highlights an incident where a nurse allegedly treated their mother-in-law roughly.

Similarly, another customer shares a distressing account of their mother's experience at Avalon Care Center. They received reports from their sister in Hawaii who found their mother half-naked and soaked in urine. The individual notes that their mother's food was nowhere near her and that the nurse call button had been tampered with. Outraged by these events, they express hope that the nurses responsible are fired and unable to find employment elsewhere.

In contrast to these negative reviews, one reviewer offers a more nuanced perspective on Avalon Care Center's services based on their wife's grandfather's stay there. Although they mention limited parking space outside the facility and dim lighting inside during evening visits, they found the facility generally clean with friendly nurses available at the station near the elevators. However, according to the reviewer, their wife's grandfather was dissatisfied with his time at Avalon. He felt neglected when needing assistance to use the bathroom, and the food did not meet his taste preferences. The reviewer also mentions a lack of human interaction for some patients, which contributed to feelings of depression and lethargy. Ultimately, the grandfather's experience led his family to move him to a smaller care home where he felt happier and better cared for.

In conclusion, reviews of Avalon Care Center present varying perspectives on the quality of care provided. While some individuals have praised the facility for their smooth processes and attention to Covid restrictions, others have raised concerns about neglectful treatment and insufficient staffing levels. It is important for those seeking care for their loved ones to carefully consider these different experiences and choose a facility that best meets their specific needs and expectations.

This part of Honolulu, Hawaii, offers a convenient and well-equipped environment for senior living. With several pharmacies, restaurants, cafes, physicians' offices, hospitals, theaters, places of worship, and parks within close proximity, residents have easy access to essential services and amenities. The area also features transportation options like car rentals and airport facilities for travel convenience. Additionally, the presence of medical centers and healthcare facilities ensures that seniors can receive quality care when needed. Overall, this neighborhood provides a comfortable and accessible setting for older adults looking to enjoy their retirement years in Honolulu.

Pharmacies

• Times Supermarkets (0.6 miles)
• Longs Drugs (0.7 miles)
• Walgreens (0.8 miles)
• Times Pharmacy - Liliha (1.9 miles)
• Walgreens (2.2 miles)
• Longs Drugs (2.4 miles)
• Longs Drugs (2.6 miles)

Restaurants

• McDonald's (0.7 miles)
• Sakana Grill (1.3 miles)
• McDonald's (1.8 miles)
• Wendy's (2.1 miles)
• Liliha Bakery (2.2 miles)
• Zippy's Vineyard (2.3 miles)
• McDonald's (2.8 miles)

Cafes

• The Bishop Museum Café by Highway Inn (0.9 miles)
• Starbucks (3 miles)

Physicians

• Maluhia Health Center (1.3 miles)
• McKoy, James Dr-Kaiser Mapunapuna Clinic (1.6 miles)
• Community Living Center (Formerlly Center for Aging) (1.6 miles)
• Dr Christina Spiers (1.7 miles)
• June Uyehara-Isono (1.7 miles)
• Cataract & Vision Center of Hawaii (1.7 miles)
• Honolulu Diagnostic Imaging (1.7 miles)

Hospitals

• Hmce (1.5 miles)
• Tripler Orthopedics (1.5 miles)
• Sparks M. Matsunaga VA Medical Center (1.6 miles)
• Kuakini Medical Center (1.9 miles)
• Asn Consulting Services (1.9 miles)
• Kaiser Permanente Hospital (2.2 miles)
• Kaiser Permanente Moanalua Medical Center (2.2 miles)

Theaters

• Regal Dole Cannery ScreenX, 4DX, IMAX & RPX (2.1 miles)

Places of Worship

• Izumo Taishakyo Mission of Hawaii (2.2 miles)
• St Philomena Church (2.8 miles)

Parks

• Salt Lake District Park (2.6 miles)
• Makiki District Park (3.7 miles)

Transportation

• Diamond Head Concourse (3.2 miles)
• United Club (3.2 miles)
• Hertz Rent A Car (3.3 miles)
• TSA Security Check Point (3.4 miles)
• Central Concourse (3.4 miles)
• Daniel K. Inouye International Airport (HNL) (3.4 miles)
• United Airlines (3.5 miles)