Westbury Mcdonough

Pros

• Many family members expressed satisfaction with the quality of care their loved ones receive, noting that staff members are friendly and caring.
• Some residents enjoy a variety of activities and exercises provided by the facility, contributing to their well-being.
• The food quality is appreciated by certain families, and some have remarked positively on the cleanliness of the facility.
• Families feel reassured knowing that their loved ones are well taken care of and involved in their care plans.
• Nursing staff are recognized for their hard work and dedication, with specific individuals highlighted for their exceptional compassion towards residents.

Cons

• The staff at Westbury Health & Rehabilitation Center often ignore calls from residents and family members, showing a lack of responsiveness to basic needs.
• Residents frequently sit in their own urine for extended periods because call buttons are not effectively monitored by the staff.
• The cleanliness of patient accommodations is subpar, with sheets not changed regularly.
• Families have expressed dissatisfaction with being billed incorrectly on multiple occasions.
• Some staff members are considered unprofessional and marginal in their care quality, which has contributed to residents' decline in health and wellbeing.
• There is a perception that the facility's positive star ratings do not accurately reflect the actual level of care provided to residents.
• Accommodation spaces are reported as extremely small, making visits uncomfortable for families.
• Overall communication regarding changes in residents' health is lacking, leaving families uninformed about their loved ones’ conditions.

Review

Westbury Health & Rehabilitation Center in McDonough, Georgia, has elicited a wide range of reviews from families of residents, reflecting varying experiences that highlight both dire concerns and commendable aspects of the facility. Many family members express profound dissatisfaction with the standards of care provided to their loved ones, particularly when it comes to basic needs. Common complaints revolve around long response times from staff, insufficiently cleaned environments, and neglecting the urgent calls for assistance from residents. Instances where residents have been left sitting in their own urine or unable to receive timely bathroom help reflect a troubling pattern that raises serious concerns about overall patient dignity and comfort. These issues are exacerbated by reports of irregular sheet changes and inadequate attention to cleanliness.

One distressing situation detailed by multiple reviewers involved families receiving alarming phone calls from their loved ones late at night, reporting neglect and lack of assistance. Such experiences paint a troubling picture where basic human needs seem to be overlooked despite exorbitant monthly fees reaching up to $9,000. These individuals feel misled after choosing Westbury based on star ratings that did not align with their actual experience within the facility. It is evident that many family members harbor significant frustration over not being notified about deterioration in patients’ health statuses, escalating feelings of helplessness regarding their loved ones' care.

Conversely, some reviews offer a more positive perspective on the quality of care at Westbury Health & Rehabilitation Center. Several family members report experiencing friendly interactions with staff who genuinely seem committed to providing support for residents' daily needs and well-being. For instance, some individuals note that their family members have been quite content while living there, appreciating specific caregivers who go above and beyond in assisting with medical tasks and social engagement activities. Families expressing gratitude for thoughtful professionals highlight how these workers help keep spirits high among residents during difficult transitions into long-term care.

Staff assessments reveal a complex dynamic within the facility itself; although there are dedicated nursing staff members providing excellent care, others express concerns regarding the professionalism and performance levels exhibited by certain certified nursing assistants (CNAs). While some encounters depict helpful assistance from CNAs who attentively cater to patient needs during visits — showering residents regularly or taking time to talk — other reports indicate that unresponsive attendants contribute significantly to emotional stress for both patients and families alike. A broader call emerges for an increase in staffing levels so nurses can manage workloads more effectively without sacrificing quality service.

Additionally, several reviews discuss cleanliness standards which vary between different sections within Westbury. While some visitors observe generally acceptable conditions including clean kitchens and bathrooms alongside properly maintained common areas during tours or visits — others describe concerning observations related to room size limitations or underwhelming meal quality offered in-house. This disparity suggests an inconsistency across units whether in terms of staff competency or environmental conditions impacting residents’ health directly based on feedback received over time.

Ultimately, while Westbury Health & Rehabilitation Center holds redeeming qualities such as engaging activities available for its residents and accessible communal spaces designed for enjoyment amongst friends and family throughout any visiting hours—it faces essential scrutiny regarding vital areas needing improvement especially surrounding adequate personnel training protocols given persistent complaints on daily operational practices affecting resident comfort levels drastically over time spent inside this institution-like environment where vulnerability is all too familiar among attendees seeking refuge amid aging challenges they face progressively each day ahead now trapped within residence walls lacking outside intervention sometimes necessary too often beyond conventional limits imposed upon them due possibly unforeseen contractions delivered amidst burdensome circumstances encountered frequently occurring elsewhere still heard loudly resonating forward loudest here today felt most deeply throughout memories made held onto tightly sought after fondly shared lovingly expressed warmly surrounding every individual journey taken once likely deemed sacred remembered even cherished wherever encountered nevertheless worth exploring slightly deeper than mere surfaces show glimpses only!

Cafes

• Queen Bee Coffee Company (0.4 miles)
• Leo's Cafe (1.2 miles)
• Starbucks (1.7 miles)
• Ding Tea McDonough (2.3 miles)
• Starbucks (2.4 miles)
• Starbucks (6.3 miles)
• Starbucks (6.3 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.1 miles)
• Fred's Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.6 miles)

Places of Worship

• South Point Fellowship (1.1 miles)
• McDonough Presbyterian Church (1.4 miles)
• St James the Apostle Catholic Church (2.6 miles)
• Wesley Way United Methodist Church (3 miles)
• Hope Evangelical Lutheran Church (5.9 miles)

Physicians

• Frank Lockwood MD (1.3 miles)
• Resurgens Orthopaedics (1.3 miles)
• Reliance Family Care (1.3 miles)
• McDonough Internal Medicine PC (1.4 miles)
• Eagles Landing Family Practice - McDonough Kelly Road Office (1.8 miles)
• The Eyecare Place (3.4 miles)
• Eagle's Landing Family Practice (3.4 miles)

Restaurants

• Captain D's (1.3 miles)
• Jj Fish & Chicken (1.3 miles)
• Sakura Hibaldi Sushi Buffet (1.4 miles)
• Sonic Drive-In (1.4 miles)
• Fusion Restaurant & Bar (1.4 miles)
• IHOP (1.4 miles)
• Red Orchid Thai Cuisine (1.5 miles)

Transportation

• Enterprise Rent-A-Car (1.8 miles)
• U-Haul Mobility & Storage at Eagles Landing (5.8 miles)