Arrow Head Nursing Home in Jonesboro, GA

Pros

• Ms. Julia Jones is praised for her professionalism and effective support during admissions.
• Arrowhead is described as a warm, welcoming, home-like community under strong leadership.
• The staff are consistently friendly, compassionate, and responsive to residents and families.
• The facility is clean, well-maintained, and improving, with attention to comfort and safety.
• The admissions and marketing team (including Julia, Nicole, and Tina) are knowledgeable, helpful, and trustworthy.
• The administration's hands-on leadership, such as tending flowers outside, demonstrates a genuine commitment to a welcoming environment.
• Families feel supported and cared for during difficult times, with emotional and psychological reassurance.
• Arrowhead is recommended as a top choice for care in the area.

Cons

• The facility is reported to steal residents' clothing and belongings, with staff delaying replacement or reimbursement.
• Staff have dismissed residents' medical concerns, sometimes leading to hospital care.
• The environment is dirty and poorly maintained, with broken furniture and an odor of urine.
• The staff are described as unprofessional, uncaring, and sometimes discriminatory toward residents.
• Administration is slow to respond to concerns and communication with families is lacking.
• There are reports of neglect, including bedsores and dehydration, due to inadequate care.
• COVID-19 visitation policies are described as punitive and isolating.
• Many reviews state that they would not recommend the facility.

Review

Arrowhead Health & Rehab in Jonesboro is best suited for families seeking a rehab-to-long-term care option with a clearly engaged leadership team and admissions staff who can shepherd a transition with hands-on warmth. It works well for those who want a homey, approachable atmosphere where administrators and front-line clinicians know residents by name and families by concern. The community rewards practical, person-centered care practices and a collaborative approach to discharge planning and ongoing adjustment of services. In short, it serves well when the priority is a reachable leadership team, visible effort to improve, and a facility that aims to feel like a welcoming neighborhood before anything else.

Those weighing alternatives should note Arrowhead may not be the right fit for families prioritizing ironclad consistency in every shift, or for those who cannot tolerate recurring concerns about safety, theft, or communication gaps. Several reviews raise red flags about personal belongings going missing, inconsistent responses to urgent needs, and staff turnover that disrupts continuity of care. If a family requires near-flawless daily reliability, transparent billing practices, and relentless attention to residents' basic comfort and dignity, other facilities with steadier staffing and fewer public complaints may be preferable.

On the upside, the strongest assets at Arrowhead emerge from its leadership and the way the admissions process is handled. Multiple reviews credit the administrator, particularly the hands-on approach of the current team, with elevating the facility's culture and morale. The admissions staff - especially the marketing and admissions personnel - are repeatedly praised for being responsive, honest, and efficient, which can significantly ease the anxiety around placement. Residents and families often report a warm, courteous environment, a sense of community, and staff who are open to collaboration with families and outside care partners, including hospice teams.

Yet the cons are consistently formidable enough to temper those strengths. Theft of clothing and personal items is a recurring grievance, coupled with perceptions of delayed or inadequate response when issues are raised. Several accounts describe odors, outdated furnishings, and rooms in need of repair, alongside concerns about the consistency of care - ranging from bath and dressing routines to timely communication about a resident's condition. Some families recount visiting experiences that felt unwelcoming or dismissive, and a few highlight alarming lapses in oversight or accountability. The breadth and intensity of these concerns make it hard to ignore the risk that some residents could experience neglect or discomfort during a stay.

These pros offset the cons only for families willing to actively engage with leadership, monitor day-to-day care, and accept that improvements are in progress but not yet universal. Arrowhead's current administration has shown a willingness to invest in the physical environment and to cultivate a team culture that prioritizes resident dignity and neighborly care. When families partner with the facility - maintaining open channels, asking pointed questions, and requesting frequent updates - they can experience the streamlined admissions process and the personal attention that so many reviewers highlight. For some residents, that dynamic translates into meaningful daily improvements and a sense of belonging.

In the end, a practical decision hinges on risk tolerance and oversight capacity. If a loved one requires steady, highly reliable care with minimal friction, or if past experiences with leadership turnover and inconsistent staffing would heighten anxiety, exploring alternative communities may reduce stress and potential risk. If choosing Arrowhead, approach it as a partnership: insist on clear expectations, demand regular, documented communication, and request ongoing reviews of safety, cleanliness, and care plans. Schedule multiple tours, interview the director and charge nurse, and press for current quality indicators. For the right family, Arrowhead can be a turning point toward better care; for others, a more consistently resourced facility may be a safer home.

This part of Jonesboro, Georgia, offers convenient access to essential amenities such as pharmacies, physicians, hospitals, and restaurants within a short distance. With multiple CVS Pharmacy and Walgreens locations nearby, seniors can easily access their medication needs. There are also various medical facilities in the vicinity, including Southern Crescent Behavioral Medicine and Atlanta Heart Associates. For dining options, Chick-Fil-A and other fast-food restaurants are within a few miles. In terms of entertainment and recreation, AMC Southlake 24 theater and Forest Park Recreation & Parks provide opportunities for leisure activities. Additionally, there are places of worship for spiritual enrichment and cafes like Eat More Korean for social gatherings. The proximity to Hartsfield-Jackson Atlanta International Airport may offer convenient travel options for visiting family or vacations. Overall, this area provides a mix of convenience and accessibility that could be suitable for senior living.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.7 miles)
• Heart Pharmacy (1.8 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.2 miles)

Physicians

• Southern Crescent Behavioral Medicine (0.4 miles)
• Kevin Stewart Freeman (0.5 miles)
• Atlanta Ropheka Medical (0.8 miles)
• Southern Heart Specialists (0.8 miles)
• Pulmonary & Sleep Medicine Associates (0.9 miles)
• Atlanta Heart Associates (1.4 miles)
• For Eyes (2.1 miles)

Hospitals

• Southern Regional Health System (0.4 miles)
• Labor & Delivery (0.5 miles)

Restaurants

• Chick-Fil-A (1.7 miles)
• Club Sugar Bush (3 miles)
• Chick-Fil-A (3.4 miles)
• Chick-Fil-A (3.6 miles)
• McDonald's (3.7 miles)
• Arby's (3.8 miles)
• McDonald's (4 miles)

Places of Worship

• New Macedonia Baptist Church (3 miles)

Parks

• Forest Park Recreation & Parks (3.1 miles)
• Creel Park (5.9 miles)

Theaters

• AMC Southlake 24 (3.3 miles)

Cafes

• Eat More Korean (3.4 miles)
• Starbucks (5.8 miles)

Transportation

• Korean Air (4.6 miles)
• Runway 9L/27R (4.7 miles)
• Runway 9R/27L (4.7 miles)
• Concourse F (4.8 miles)
• TSA PreCheck (4.8 miles)
• International Arrivals Hall (4.8 miles)
• Delta Sky Club (4.8 miles)