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3.6 from 100 reviews
5 stars
51
4 stars
16
3 stars
2
2 stars
2
1 stars
29
Overall Review of Arrow Head Nursing Home
common22 reviews mention this
Staff kindness is a major theme
Residents and families repeatedly describe the staff as kind and helpful.
A large share of reviewers focus on staff interactions, describing caregivers and nursing staff as respectful, responsive, and attentive to residents’ needs. Several families also mention specific points of support, like being able to call about concerns, getting help quickly, and staff making adjustments to improve comfort. A smaller set of reviews take the opposite view, but the predominant pattern is people feeling supported by the day-to-day team.
common6 reviews mention this
Care support and rehab progress
Many reviewers say therapy and care helped residents improve.
Some residents and families describe progress after admissions for rehab or recovery, including help with mobility, bathing, and getting through conditions they could not manage at home. There are also reviews that describe clearer explanations of treatment and why someone was admitted, which improved confidence during a difficult transition. While not every review is positive, multiple accounts connect staff efforts to noticeable improvement.
caveat15 reviews mention this
Cleanliness and odors draw complaints
A recurring concern is the facility smell and overall cleanliness.
Several negative reviews describe persistent odors (including urine-related and other unpleasant smells) and issues they associate with cleanliness and upkeep. A few reviews go further with detailed complaints about bathrooms, dirty towels or sheets, missing or damaged fixtures, and rooms that do not look well maintained. Even among more favorable reviews, some acknowledge the building is older, while the strongest cleanliness complaints concentrate in the negative accounts.
differentiator10 reviews mention this
Admissions help is frequently praised
Families often highlight the admissions process as smooth and supportive.
Multiple reviewers credit admissions staff with making placement easier during stressful situations, especially when timing is urgent or a tour is not possible. Several comments single out specific people for responsiveness, professionalism, and follow-through on questions and requests. This theme is about getting started and navigating next steps, rather than daily care performance.
caveat8 reviews mention this
Communication and follow-through vary
Some families report delays, dismissed concerns, or limited access.
A recurring negative thread involves how well the facility communicates when families raise concerns, including reports of hard-to-reach staff and information not being shared promptly. Other complaints include access barriers around phones, visitation logistics, and situations where residents’ needs were reportedly dismissed until the issue became more serious. Positive reviews often describe better communication and being able to call about concerns, so experiences appear inconsistent across reviewers.
caveat7 reviews mention this
Theft and missing belongings upset families
Some reviewers report missing items or theft of belongings.
Several negative reviews describe stolen or missing personal items, including clothing and electronics, and disappointment when families say replacements or reimbursement did not happen as expected. Other accounts mention difficulties getting residents access to phones or being unable to retrieve items after reported incidents. Because these complaints appear in multiple separate reviews, property handling and follow-up emerge as a distinct concern.
common3 reviews mention this
Nearby medical and pharmacy options
Local health options are nearby for quick support.
Reviewers did not broadly focus on location, but the area includes nearby medical facilities and pharmacies that can matter for families who need to respond quickly. If you’re comparing practical access, options like the nearest pharmacy and nearby physician and hospital categories are relatively close.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
William B Hartsfield-Atlanta International (5 miles away)
Nearby Places of Interest
This part of Jonesboro, Georgia, offers convenient access to essential amenities such as pharmacies, physicians, hospitals, and restaurants within a short distance. With multiple CVS Pharmacy and Walgreens locations nearby, seniors can easily access their medication needs. There are also various medical facilities in the vicinity, including Southern Crescent Behavioral Medicine and Atlanta Heart Associates. For dining options, Chick-Fil-A and other fast-food restaurants are within a few miles. In terms of entertainment and recreation, AMC Southlake 24 theater and Forest Park Recreation & Parks provide opportunities for leisure activities. Additionally, there are places of worship for spiritual enrichment and cafes like Eat More Korean for social gatherings. The proximity to Hartsfield-Jackson Atlanta International Airport may offer convenient travel options for visiting family or vacations. Overall, this area provides a mix of convenience and accessibility that could be suitable for senior living.
The article clarifies common misconceptions about Powers of Attorney (POA), highlighting the necessity of the principal's consent, the limitations on an agent's authority, and the importance of mental capacity when signing. It also distinguishes between various types of POAs, addresses concerns about potential abuse, and emphasizes the need for legal consultation to ensure valid and up-to-date documents.
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Skilled Nursing Facility
William B Hartsfield-Atlanta International (5 miles away)
Attentive staff, timely medication, and a clean, welcoming environment.
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