1110 Burleyson Drive, Dalton, GA 30720
For more information about senior living options: (866) 208-4318
Overall Review of Ridgewood Manor Health And Rehabilitation
Pros
Ridgewood Manor provides outstanding care.- Rendell Walker and his wife Rena are celebrated for their exceptional care and compassion toward residents.
- The staff are kind, helpful, and devoted to residents and their families.
- Ridgewood Manor is a great, clean, and peaceful place.
- Residents are kept clean, bright, and engaged, with meaningful activity.
- The dining program offers healthy, well-planned options.
- The professional staff is well educated and trained to aid in residents’ healing and well-being.
Cons
A CNA reportedly became angry when Patricia yelled during a bath and allegedly stuffed Patricia's shirt into her mouth.- Staff let Patricia go too long without bathing her feet, causing her feet to peel.
- It seems the facility is about money and threatens families with legal action if they can't pay.
- There is no compassion shown by staff, and communications are poor.
- Nurses reportedly gave her medicine, then another nurse tried giving it again, leading to hallucinations and accusations that she was faking.
- The reviewer calls it the worst place ever, noting dirty conditions and poor cleanliness.
- The parent reportedly had sores and bruises, including a big toe sore that worsened to a swollen, hot ankle.
- The facility is described as short-staffed and unwilling to help patients.
- The facility treats staff poorly, including firing a single mom and showing no respect for employees.
Review
Ridgewood Manor Health And Rehabilitation in Dalton is best suited for families seeking a peaceful, personally attentive environment where a loved one can receive compassionate care and enjoy a well-kept setting. The community appears to work best for residents who benefit from genuine kindness, engaging daily routines, and a sense of dignity in how daily care is delivered, including access to both short-term rehab and long-term stays. It is not the right fit for families needing unwavering, flawless staffing and complete transparency across all shifts and financial matters. Those requiring meticulous oversight, rapid escalation of concerns, and rock-solid communication around billing should consider alternative options in the Dalton area.
The strongest positives are clear in how care can feel deeply human when staff connections are solid. Rendell Walker and his wife Rena emerge repeatedly as exemplars of extra care and compassion, with several families praising the personal attention that noticeably improves their loved ones’ days. The environment is described as clean and inviting, with residents who are active, engaged, and treated with respect. The facility touts both short- and long-term stays, a value for families navigating rehabilitation needs or a transition to permanent residence, and the grounds, common spaces, and menu contribute to a palpable sense of well-being. When the stars align with compassionate staff, Ridgewood earns strong, credible credibility.
Yet multiple reviews raise serious concerns that cannot be brushed aside. Chronic understaffing and reluctance to assist certain residents hint at real gaps in day-to-day safeguards and responsiveness. Reports describe neglectful moments, untreated sores, delays in routine hygiene, and hygiene lapses, that raise tangible safety questions for anyone with significant medical or mobility needs. Medication handling is described by some families as inconsistent, with potential duplications or miscommunications that can exacerbate confusion for residents with dementia or Parkinson’s. Communication gaps, perceived disrespect from some staff toward families, and tensions around financial expectations, including threats of action if payments are not addressed, further complicate trust. These aren’t isolated anecdotes; they form a pattern flagged by several families and warrant careful scrutiny.
Despite the negatives, the best-case care moments at Ridgewood demonstrate what is possible when operations align with patient needs. The presence of a calm, home-like atmosphere, combined with professional, caring personnel, can compensate for some shortfalls when families actively participate in care planning and supervision. The setting’s appeal, clean rooms, well-maintained common areas, and an ample, balanced menu, helps sustain daily quality of life even where staffing strains persist. For families that can maintain open communication lines, insist on clear expectations, and engage in ongoing oversight, Ridgewood’s core strengths can still translate into meaningful, positive experiences for residents.
For those evaluating Ridgewood, practical steps are essential. Arrange meetings with the administrator and several direct caregivers, observe a routine medication pass, and request the latest state inspection reports and any corrective action plans. Inquire about current staffing ratios at admission and how emergencies or dementia care are managed, then speak with a handful of current residents and their families to gauge consistency over time. If a facility must deliver consistently high staffing reliability, transparent billing practices, and robust escalation processes, exploring other Dalton options with stronger safety and governance records is prudent. Ridgewood can work, but verification is non-negotiable.
In sum, Ridgewood Manor offers a humane, engaging environment with compassionate edges where care moments can shine, particularly for residents who respond well to personal attention and a serene, home-like atmosphere. Strengths in staff warmth, cleanliness, and activity-friendliness matter deeply for daily life and overall satisfaction. However, potential residents must confront reported staffing variability and safety concerns head-on, ensuring care plans are explicit, oversight is ongoing, and concerns are escalated promptly. For families willing to demand accountability and participate actively in care management, Ridgewood presents a workable, even appealing option. For those seeking consistently flawless execution and fully transparent, risk-averse operations, alternatives may provide greater peace of mind.
102 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lovell (21 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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