High Shoals Health And Rehabilitation

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  • Interior

    A cozy lounge area featuring a stone fireplace and comfortable seating.

  • Outdoors

    Exterior view of a healthcare facility named 'High Shoals'.

  • Decor

    A cozy living room setup featuring a wooden console table, decorative lamps, and a tranquil landscape painting on green walls.

  • Bedroom

    A cozy and well-lit bedroom featuring a bed, side table, and storage unit.

  • Windows

    A cozy bedroom featuring a door, window with colorful curtains, and a neatly made bed.

  • Kitchen

    A well-equipped rehabilitation space featuring exercise machines and a wheelchair ramp, with a view of a kitchen in the background.

  • Artwork

    A cozy living room featuring a stone fireplace adorned with plants and an artwork above.

  • Healthcare

    A shared patient room in a healthcare facility, featuring two beds with floral bedding.

  • Rehabilitation

    An organized therapy room featuring various exercise tools and equipment for rehabilitation.

High Shoals Health And Rehabilitation

3450 New High Shoals Road, Bishop, GA 30621

For more information about senior living options: (844) 490-3973

2.8 from 35 reviews
5 stars
16
4 stars
0
3 stars
0
2 stars
0
1 stars
19

Skilled Nursing Facility

Overall Review of High Shoals Health And Rehabilitation

Pros

  • pro The reviewer recommends High Shoals Health & Rehab as a well-managed, clean, and safe facility.
  • pro The staff at High Shoals is consistently described as top notch and professional.
  • pro The hospice care team is praised for treating residents with dignity, respect, compassion, and love.
  • pro Visitors report that High Shoals feels like family, indicating a welcoming environment.
  • pro The staff are accommodating, welcoming, and focused on the best interests of patients.
  • pro Jendera Smith is noted for being on top of questions and paperwork, with staff being responsive and helpful.

Cons

  • pro They report neglect, with a patient left in urine-soaked bed clothing for hours after repeatedly pressing the call light.
  • pro They claim the call light was not accessible and meals were left cold across the room, out of reach.
  • pro They say the facility keeps their loved one heavily medicated to hinder rehab participation.
  • pro They allege weekend staff did not respond to concerns and that some staff rolled their eyes when issues were raised.
  • pro They note there are no chairs in patient rooms for visitors.
  • pro They claim CNAs are rude and unwilling to work.
  • pro They recount a relative sitting in a wheelchair in urine for long periods, with rooms and bathrooms not cleaned.
  • pro They report delays and failures in administering medications, including missed blood thinner doses.

Review

High Shoals Health & Rehabilitation sits at the center of a wide spectrum of experiences shared by families and visitors. Some reviewers recount a doorway to relief and dependable care, praising the facility for its professional onboarding, cleanliness, and steady, supportive staff. Others, however, tell tales of neglect and frustration that stretch across days and even weeks, painting a portrait of a place where care quality seems to swing dramatically from one shift to the next. Taken together, the anecdotes reveal a complex reality: at its best, High Shoals is described as well-run, safe, and capable of compassionate end-of-life support; at its worst, it is depicted as a place where basic needs and timely care can fall through the cracks.

On the affirmative side, there are strong endorsements from families who felt they found a well-managed and safe environment for their loved ones. One reviewer describes an outstanding overall experience from start to finish: a smooth in-processing process, a facility that is clean and well maintained, and staff who consistently deliver top-tier care. This perspective persists beyond the move-in, with ongoing praise for the professionalism of the team, the cleanliness of the environment, and the sense that the care provided is thorough and reliable. For these families, High Shoals stands out as a place where admission and ongoing care feel organized and dependable, and where caregivers can feel confident that their loved ones are in capable hands.

Yet, a substantial portion of the feedback speaks to serious problems that many families faced. Several reviewers recount encounters with neglect and delays that left residents uncomfortable, unclean, or inadequately attended to. Repeated complaints highlight long waits after pushing call lights, alerts of urgent needs going unanswered for extended periods, and medications being inconsistently delivered. Specific episodes detailed by families include a patient lying in urine for hours, water and ice packs not being provided, and meals arriving cold or in insufficient portions. Some families report that staff appeared overwhelmed or indifferent, with occasional interactions described as dismissive or impatient. In several narratives, the neglect is tied to staffing patterns - particularly during evenings and weekends - leading to a perception that the facility is under-resourced when it matters most.

Across multiple accounts, issues with personal care assistance - ranging from hygiene to timely assistance with toileting and mobility - are recurring themes. Visitors describe residents left in soiled clothing or bedding, baths and fresh sheets not being provided in a timely manner, and insufficient attention to basic needs like bathroom assistance or getting medications on time. In one set of notes, a husband recounts a room that was not cleaned after prior occupancy and a patient who was not provided with necessary linens or paper products. Another family highlights a situation in which their loved one was kept in a wheelchair and not assisted promptly for extended periods, with medications inconsistently administered and food that was not readily accessible. These vivid stories underscore a concern that, even when the rehab component may be functioning, the non-rehab side of care can falter dramatically.

There is also testimony about the atmosphere and the interpersonal dynamics on the floor. Several reviews describe CNAs and other staff as rude or flustered, with a sense that staff frustration spills over into patient interactions. The impression left by these accounts is that patient dignity and comfort may be compromised in moments of heavy workload or insufficient staffing. And while some families point to these problems, others concede that not everyone on the team operates this way, highlighting moments when nurses, aides, and therapy staff were attentive, compassionate, and effective. The contrast between these experiences can be stark - some days or shifts feel like a well-coordinated operation; other days, families feel needlessly rushed or dismissed.

Interwoven with the grievances are stories of care that inspire trust and gratitude. In one thread, families talk about compassionate end-of-life care that feels dignified and supportive, with hospice teams working in concert with the High Shoals staff to offer comfort, respect, and emotional support for families. A family member describes how the hospice team, alongside the nursing staff, created a sense of care and kindness around a difficult process, bringing a degree of peace during a painful period. Another review highlights a long-term resident whose family notes steady improvement and ongoing attentiveness from the care team, pointing to the importance of listening and adjusting care plans as needs evolve. These positive experiences stand in strong contrast to the more troubling anecdotes, suggesting that the quality of care can be highly dependent on circumstances such as staffing levels, communication, and the specific caregivers involved.

There are, in addition, external voices that speak to the facility's reputation in the wider caregiving ecosystem. A director from another local facility describes sending residents to High Shoals for rehab and reporting consistently positive feedback from those residents and their families. This account emphasizes reliable communication and responsive paperwork handling, featuring an individual staff member who is repeatedly praised for staying on top of tasks and facilitating smooth transfers. While this perspective does not erase the concerns voiced by other families, it adds another layer to the ongoing conversation about High Shoals, highlighting pockets of excellence in coordination and patient care that some families experience firsthand.

In sum, High Shoals Health & Rehabilitation emerges as a place of sharp dualities. For some families, it represents a well-run facility with clean surroundings, professional onboarding, and a high standard of ongoing care that they feel confident in recommending to others. For many others, it raises red flags about patient safety, timely care, and respectful communication, with vivid accounts of missed medications, unattended needs, and unsanitary conditions that leave lasting distress. The common thread is that experiences vary significantly - likely influenced by shifts, staff availability, and close involvement from family members who advocate for their loved ones. Prospective families and residents are left with a clear message: due diligence is essential. Prospective visitors are advised to ask pointed questions about staffing patterns, call light response times, medication administration, hygiene practices, and how the facility coordinates with hospice or rehabilitation services to ensure that a patient's needs are met promptly and compassionately.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

High Shoals Health And Rehabilitation in Bishop, GA is a vibrant and well-equipped assisted living community that offers a wide range of amenities and care services to enhance the comfort and well-being of its residents. The community boasts a beauty salon where residents can indulge in pampering treatments, as well as cable or satellite TV in every room for entertainment.

To ensure that residents can maintain an active lifestyle and engage with the surrounding community, High Shoals Health And Rehabilitation provides community-operated transportation services. Additionally, there is a computer center for residents to stay connected through technology.

Mealtimes are enjoyable experiences at this community, with a spacious dining room offering restaurant-style dining options. Special dietary restrictions are accommodated to meet individual needs.

Residents have access to various recreational spaces including a fitness room for exercise, a gaming room for leisure activities, and an outdoor garden for relaxation and enjoying nature. There is also a small library available for reading enthusiasts.

The dedicated staff at High Shoals Health And Rehabilitation provide comprehensive care services around the clock. With 24-hour call system and supervision, assistance with daily activities such as bathing and dressing is readily available. Medication management ensures that residents' health needs are attended to while following any specific diabetes diet or special dietary restrictions.

Transportation arrangements are made not only for non-medical purposes but also to doctors' appointments when needed. Move-in coordination assists new residents with settling into their fully furnished rooms.

Residents can rely on housekeeping services to maintain cleanliness and orderliness within their private bathrooms. Telephone access allows for easy communication with loved ones, while Wi-Fi/high-speed internet keeps them connected online.

A variety of activities are provided including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities ensuring that there is something for everyone's interests.

High Shoals Health And Rehabilitation is conveniently located near parks if residents desire outdoor recreation or relaxation. Pharmacies and physicians are also in close proximity for easy access to healthcare services. The community is also surrounded by restaurants, allowing residents to explore dining options outside the facility.

Overall, High Shoals Health And Rehabilitation combines attentive care services, luxurious amenities, and a vibrant community atmosphere to ensure that residents can enjoy a fulfilling and comfortable lifestyle.

Nearby Places of Interest

Parks

  • Herman C Michael Park (2.1 miles)
  • Athens Memorial Park (8.7 miles)
  • Oconee Forest Park (9.3 miles)

Physicians

  • Evergreen Pediatrics (2.9 miles)
  • Bo Edwards (3.2 miles)
  • Bishop Frank D Jr DMD (4.1 miles)
  • Oconee Primary Care (4.1 miles)
  • Hawthorne Medical Associates - Watkinsville (4.3 miles)
  • Athens Dermatology Group, Karen Maffei MD (4.8 miles)
  • Endocrine Specialists of Athens (5.5 miles)

Restaurants

  • Taqueria La Parrilla (3.4 miles)
  • Zaxby's (3.8 miles)
  • Larry's Giant Subs (6 miles)
  • Cheddar's Scratch Kitchen (6 miles)
  • Freddy's Frozen Custard & Steakburgers (6 miles)
  • Taqueria Tsunami (6 miles)
  • McDonald's (6.1 miles)

Pharmacies

  • CVS Pharmacy (3.8 miles)
  • Jennings Mill Drug Company (5.8 miles)
  • Walmart Pharmacy (6.4 miles)
  • CVS Pharmacy (7.5 miles)
  • Pharmaceutical Specialties (7.5 miles)
  • Faith & Water (7.7 miles)
  • Walmart Pharmacy (7.8 miles)

Hospitals

  • St Mary's Health Care System (5.6 miles)
  • St Mary's Hospital (9.1 miles)

Theaters

  • GTC University 16 Cinemas (6 miles)
  • GTC Beechwood Cinemas (8.9 miles)

Places of Worship

  • Watkinsville First Baptist Church (6 miles)
  • Southern Baptist Convention (6.4 miles)
  • Prince Avenue Baptist Church (6.7 miles)
  • St Joseph Catholic Church (6.8 miles)
  • Mt Vernon Baptist Church (8.5 miles)

Cafes

  • Starbucks (6.1 miles)
  • Starbucks (7.5 miles)
  • Panera Bread (7.8 miles)
  • Jittery Joe's (9 miles)
  • Starbucks (9.1 miles)
  • Lumpkin Cafe (9.1 miles)
  • Jittery Joe's (9.2 miles)

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