Sunset Lake Health And Rehabilitation Center

Pros

• The facility was noted for its cleanliness, providing a generally tidy environment for residents.
• Some staff members, particularly Bernie and Nurse Nancy, were recognized for their excellent care and kindness towards patients.
• Communication with the staff was reported as good, with prompt responses to questions and concerns from families.
• Patients met their rehabilitation goals during their stay at the facility, indicating some successful outcomes from therapy sessions.
• The nursing director, Sue, was commended for her daily visits to patients and her genuine concern for their well-being.
• Many employees were described as hardworking, compassionate, and dedicated to supporting the residents.

Cons

• The facility provided very little therapy, and staff seemed overwhelmed and short-staffed.
• Patients were often left in their wheelchairs for extended periods without assistance or mobility.
• Personal belongings, such as clothing, went missing, causing distress to patients and families.
• The food served was unappetizing, leading many patients to refuse meals.
• There were significant delays in responding to call bells, with wait times of up to two hours for assistance.
• Medications were frequently administered incorrectly, with changes made without consulting families or primary doctors.
• The cleanliness of the facility was abysmal at times, with reports of unsanitary conditions including feces on walls and furniture.
• Discharge planning was inadequate, leaving families to navigate post-care arrangements on their own.
• Entertainment activities were limited and often not suitable for patients with cognitive impairments like dementia.
• The administrator appeared indifferent to the concerns raised by both staff and families about the care quality in the facility.

Review

Sunset Lake Health and Rehabilitation Center has garnered a wide array of feedback from families of residents who have experienced care at the facility. Unfortunately, the overall impression left by many is far from positive. Commonly cited issues include serious understaffing, inadequate rehabilitation therapy, poorly maintained living conditions, and unsatisfactory communication between staff and families. A consistent theme across these reviews is a lack of thorough care that one would expect from a rehabilitation center.

Several reviewers highlighted the alarming absence of physical therapy services, which are crucial for recovery after major surgeries or injuries. One individual recounted their mother’s experience, noting how it took nine days for her first physical therapy session to occur—an alarming delay that only came after family intervention was necessary. Instead of focusing on active rehabilitation, many residents were reportedly left in wheelchairs or confined to their beds without proper assistance to encourage mobility. As a result, some patients faced setbacks rather than progress during their stays at Sunset Lake.

The food served at the facility received widespread criticism as well, with reports indicating that meals were unappetizing and even refused by residents. This factor can significantly affect recovery; adequate nutrition plays an essential role in healing. Moreover, there were occasions where dietary preferences appeared to be disregarded entirely—one reviewer noted that their father had repeatedly attempted to order daily specials but received no acknowledgment or fulfillment from the kitchen staff.

As concerning as the lack of therapeutic and nutritional support was the apparent disarray in medication management. A multitude of reviews mentioned incidents where medications were either incorrect or not administered on time. One family expressed frustration over improper drug distribution practices resulting in dangerous situations like administering two opioids simultaneously—a clear lapse in patient safety protocols. Additionally, issues with missing medications upon admission compounded frustrations when families had to provide medications from home just for immediate needs.

Communication also emerged as a critical point of contention among families trying to advocate for their loved ones’ health within Sunset Lake's walls. Numerous narratives shared experiences where contacting staff was nearly impossible due to long wait times on calls or a complete absence of messages being returned—leaving families feeling helpless in critical situations regarding their relatives’ care plans. Furthermore, several families found it difficult to obtain medical records when transitioning care facilities or even communicate effectively with primary physicians regarding ongoing treatment.

Despite these substantial complaints about staffing shortages and overall quality control within Sunset Lake Health and Rehabilitation Center, some reviewers did mention isolated positive experiences with specific staff members who provided compassionate care amidst an overwhelmed workforce. For instance, individual caregivers such as Bernie and Nurse Nancy earned praise for their commitment despite evident systemic failures surrounding them; however, this underscores a grave inconsistency across staff performance levels rather than an indication of comprehensive organizational success.

In conclusion, while there may have been pockets of commendable service at Sunset Lake Health and Rehabilitation Center through dedicated employees who genuinely cared for their patients' well-being, the overwhelming sentiment reflected in these reviews points toward significant operational deficiencies that deeply affected residents' recovery processes and overall experience within the facility. Families yearning for quality rehabilitation services deserve better than what many have encountered here—a grim reflection on both patient care standards and infrastructural integrity that must be addressed if this institution hopes to transform its reputation moving forward.

Physicians

• Joseph Noah (0.1 miles)
• Florida Cancer Specialists (0.1 miles)
• James D Shortt MD (0.1 miles)
• South County Heart Center (0.2 miles)
• Riverchase Dermatology and Cosmetic Surgery (0.2 miles)
• Florida Lakes Vein Center (0.2 miles)
• Conroy Richard A MD PA (0.2 miles)

Hospitals

• Rodriguez, Charles Venice Healthpark Surgery Center (0.2 miles)
• Center Of Surgical Excell (2.3 miles)
• Venice Regional Medical Center (3.3 miles)
• Anthem Insurance Companies (3.4 miles)

Pharmacies

• Winn-Dixie (0.4 miles)
• Gulf Coast Scripts (0.8 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• Venice Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)

Places of Worship

• Lift Church (0.6 miles)
• Church of the Nazarene (1.6 miles)
• Emmanuel Lutheran Church (3 miles)
• Colonial Baptist Church Venice Fl (3.2 miles)
• Epiphany Cathedral (3.7 miles)

Restaurants

• Original Word of Mouth (1.3 miles)
• Culver's (1.6 miles)
• McDonald's (1.6 miles)
• Tomatillo's Fresh Mex (1.6 miles)
• Brewburgers (1.7 miles)
• Cracker Barrel (1.9 miles)
• Angelo's Italian Market (2 miles)

Cafes

• Starbucks (2.1 miles)
• Croissant & Co. (3.7 miles)

Theaters

• Spotlight Theatres Venice Luxury (2.2 miles)

Parks

• Brohard Paw Park & Beach (3.7 miles)