ProMedica ManorCare Venice

Pros

• Capri provides excellent and attentive care with a friendly, helpful staff.
• Families consistently report Capri's staff are caring, professional, and go above and beyond.
• The facility is clean, neat, and welcoming, with a pleasant environment.
• Capri helps residents regain independence and stay engaged through activities and social interactions.
• The administration at Capri is top notch and well respected in the Venice community.
• The dining service at Capri is praised for delicious meals and friendly service.
• Capri is highly recommended by families for their loved ones' care.
• Nurses, CNAs, and social workers at Capri are repeatedly commended for compassion and competence.
• Visitors note that Capri feels welcoming, with staff greeting guests warmly.
• Capri has earned a reputation as a trusted rehab and care facility in Venice.

Cons

• The facility appeared a little run down and could use updates.
• The room TVs had malfunctioning remotes and were very loud.
• There were no headsets available for the hearing-impaired, making the environment too loud for others.
• A visitor recounted neglect, being told to use a bedpan, and later falling after being left alone.
• The CNA had horrible bedside manner.
• There was no working telephone in the resident's room for two weeks, hindering communication.
• The reviewer described the experience as the most horrible and traumatic of their life.
• One reviewer warned others to stay away from the facility due to a disgusting experience.

Review

Capri in Venice, Florida, is repeatedly described as a welcoming and caring place for rehabilitation and long-term support. Across many reviews, families commend the staff for being friendly, patient, and ready to help, with comments like "Nurse and care person very friendly," and "The staff is very helpful and nice and always willing to help." The overall tone is warm and hopeful: relatives feel their loved ones are in good hands and that the facility offers a compassionate environment. At the same time, several reviewers note that the building itself could use some updates - rooms could be refreshed, color palettes softened, and some equipment and lighting improved to enhance comfort and ease of use.

A central thread throughout the feedback is the quality of care and the way Capri supports families during challenging times. Families repeatedly point to attentive, professional care and timely communication. One reviewer wrote that Capri "provided excellent and attentive care to him and kept the family updated on his status consistently," while another highlighted a staff member, McKenzie, as "very professional and knows her patients and their needs." The sense of ongoing engagement is echoed by those whose loved ones were working toward recovery or adapting to rehabilitation, with staff guiding families through the process and helping residents stay engaged in activities.

Care of loved ones is frequently paired with gratitude for specific team members and leadership. Daniella is repeatedly praised for going "above and beyond" to help a new resident reconnect with activities and fellow residents, and for making a father feel cared for and involved. The social worker and nursing staff, including mentors like Mellissa, are singled out for professionalism and compassion. Reviewers also commend the administrative side, noting that Capri's leadership is visible and effective, with remarks about "top notch" administration and a reputation for neatness and cleanliness that contributes to a reassuring atmosphere. In several accounts, Capri is described as having an especially welcoming, relaxed setting compared with other facilities, a factor many families value during stressful rehab stays.

The dining, activities, and day-to-day environment receive their share of praise as well. Thanksgiving meals, organized activity rooms, and staff's willingness to involve residents in social events are consistently mentioned as highlights. One reviewer specifically celebrated the Thanksgiving meal and the kitchen staff, noting that "the food was delicious and the staff very friendly and helpful." The activity and social aspects seem to contribute significantly to residents' well-being, with accompanying observations that the first-floor staff are particularly attentive and that the facility overall maintains a busy but well-staffed rhythm. The consistent praise for cleanliness and order - "the facility is neat and clean," "the sign-in/out process is easy," and "the environment is pleasant" - further reinforces Capri's positive, home-like feel.

Not all reviews are uniformly glowing, and several point to tangible operational issues that could be improved. Some residents describe the rooms as run down and in need of updates, particularly around in-room technology and accessibility. Specific concerns include two TVs sharing one remote, loud TV audio, and a desire for hearing accommodations such as headsets for those with hearing issues. Lighting can be difficult for bed-bound residents to use, and a long-standing complaint about the bed-side telephone and room connectivity has been raised - one family noted that their loved one, who is blind, did not have a functioning telephone in the room for two weeks despite repeated requests. In addition, reviewers mention aging d?cor and a need for paint and color changes to make rooms feel more inviting.

There are also highly charged personal accounts that highlight areas for urgent improvement. One former patient recounts a frightening experience during a hip revision stay, describing delays in basic support and an incident where they felt left alone and unsupported, eventually falling as a result. The tone of that account is stark, urging families to be cautious. Related notes mention a CNA with poor bedside manner and the importance of staff who can calmly de-escalate tense situations, especially for patients who are sick or agitated. Taken together, these testimonies illustrate that, while Capri is widely praised for its caring culture, there are episodes that have left lasting negative impressions on some families.

Overall, Capri appears to strike a strong balance between compassionate, patient-centered care and the practical realities of running a rehab and care facility. Families consistently reflect gratitude for staff kindness, professional care, and the facility's clean, welcoming environment. They also acknowledge that improvements - particularly around room updates, accessibility, and certain caregiver interactions - would further strengthen experiences for residents and their families. The recurring themes suggest Capri's leadership is responsive and dedicated to delivering high-quality care in Venice, with many families ready to recommend the center to friends and relatives, while also wishing for continued enhancements to living spaces, communication tools, and bedside comfort.

This part of Venice, Florida offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple places of worship nearby, including the Church of the Nazarene and Emmanuel Lutheran Church, residents have access to spiritual support and community engagement. In terms of healthcare, there are several physicians' offices and pharmacies within close proximity for easy access to medical care. Additionally, there are plenty of dining options such as Original Word of Mouth and Angelo's Italian Market, ensuring a variety of culinary experiences. For leisure activities, seniors can enjoy a trip to Brohard Paw Park & Beach or catch a movie at Spotlight Theatres Venice Luxury. Overall, this part of Venice provides a well-rounded living environment with convenient access to essential services for older adults looking for an active and engaging lifestyle.

Places of Worship

• Church of the Nazarene (0.4 miles)
• Lift Church (1.7 miles)
• Emmanuel Lutheran Church (2.3 miles)
• Epiphany Cathedral (2.5 miles)

Physicians

• Dubin Robert MD (0.4 miles)
• Gulf Coast Medical Group Tuscany (0.4 miles)
• Laura Rainer, MD (0.4 miles)
• Gulf Coast Medical Group Diagnostic Center (0.4 miles)
• Gulf Coast Medical Group Urgent Care - Venice Ave (0.4 miles)
• Center For Sight (0.5 miles)
• Surgery Center at St. Andrews (0.5 miles)

Restaurants

• Original Word of Mouth (0.5 miles)
• Angelo's Italian Market (0.6 miles)
• Cracker Barrel (1.4 miles)
• Tomatillo's Fresh Mex (1.4 miles)
• McDonald's (1.5 miles)
• Brewburgers (1.5 miles)
• Culver's (1.6 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.5 miles)
• Venice Pharmacy (1.7 miles)
• Winn-Dixie (1.7 miles)
• Winn-Dixie (1.8 miles)
• Walgreens (2 miles)
• Winn-Dixie (2.1 miles)

Hospitals

• Rodriguez, Charles Venice Healthpark Surgery Center (2 miles)
• Anthem Insurance Companies (2.2 miles)
• Venice Regional Medical Center (2.4 miles)
• Center Of Surgical Excell (3.8 miles)

Cafes

• Starbucks (2 miles)
• Croissant & Co. (2.5 miles)

Theaters

• Spotlight Theatres Venice Luxury (3.3 miles)

Parks

• Brohard Paw Park & Beach (3.3 miles)