Colonial Care Ctr

Pros

• The care is amazing.
• The place is amazing.
• Admin Jake is tremendous and goes above and beyond.
• Angela, the director of nursing, is great.
• Nurses are nice and friendly.
• Therapy is tremendous.
• The building is clean.
• The new rooms are nice.
• Housekeeping is excellent, especially Marissa.
• Therapy is great.
• Administration is amazing.
• They would definitely recommend this place to loved ones.

Cons

• The reviewers describe it as the worst place ever for a loved one, citing neglect and a lack of physical therapy.
• A reviewer recounts a horrendous experience where a relative ended up in the emergency room with infected legs and dehydration, with staff who were rude and allowed falls.
• Care is criticized for delays in treatment and medications, with wounds not cleaned promptly and patients awakened late with a bad attitude.
• Administrative communication is described as horrible, with no return calls after a relative's death.
• There are concerns about management turnover and meals, including patients not receiving balanced meals resulting in anemia and weight loss.
• A strong warning is given: DO NOT LET YOUR FAMILY BE ADMITTED TO THIS FACILITY.
• Night supervision is described as nonexistent, with staff portrayed as being there only for a paycheck.

Review

The reviews paint a facility that many families find to be an incredibly caring and reliable place for loved ones. Time and again, people describe the environment as "amazing" or "awesome," with a strong sense that the staff genuinely puts residents first. Families repeatedly note that the building feels clean, the rooms are comfortable, and the overall atmosphere is friendly and welcoming. Several reviewers emphasize that they would trust this place with their family members, and they highlight the consistency of kind, attentive care from nurses, aides, and other team members.

A consistent thread through many positive accounts is the strength of the therapy and rehabilitation program. Reviewers praise the therapy team as tremendous and highly effective, with specific appreciation for a unit manager nicknamed Hubba and tension-free notes about the rapid rehab services. The therapy department is described as a key pillar of the facility, delivering effective rehabilitation and contributing to a sense of progress and healing. In crisis moments - such as during power outages from a hurricane - residents' safety and ongoing care are highlighted, with commendations for nurses who remained available around the clock and for leadership that kept healing and care steady during difficult times.

Administrative leadership also comes in for high marks from several families. Some reviewers single out administrators by name, including Jake and Carlos, for stepping up and driving improvements, while Angela, the director of nursing, earns frequent praise for her leadership and accessible manner. Positive reports emphasize that the administration works with a proactive mindset, establishing routines and care plans that residents and families feel confident about. A few reviews describe a sense of pride in the leadership team and in the facility's ability to coordinate care across departments, from nursing to therapy to housekeeping.

Yet the same facility that shines in many reviews also faces pointed criticisms from other families. A number of reviewers recount distressing experiences marked by delays in care, lapses in communication, and concerns about safety. Some accounts recount residents not receiving timely medications or wound care, with allegations that problems persisted for extended periods. There are stories of falls, headaches, and trauma that left families feeling that their loved ones were not respected or adequately protected. In several cases, families describe repeated difficulties in communicating with administrative offices or getting timely responses after a loved one's health crisis or after a loved one's passing, which added to distress during already hard times.

There are also strong admonitions about administration turnover and the consistency of leadership. A sense of instability is reflected in comments about revolving doors at the top and frequent changes in management, which some families feel contribute to uneven experiences for residents and families. Some reviewers express frustration with governance issues, noting that despite improvements in some areas, other problems - like food quality and meal balance, or the efficiency of the billing process - persist or recur. The financial side of care is a point of contention for several families, who describe rude or unhelpful billing staff and frustrations with Medicaid processes, sometimes accompanied by concern that administrative attention to billing problems overshadowed person-centered care.

Food and daily living conditions appear as another recurring topic. While some reviewers commend the facility for nutritionally balanced meals and attentive service, others point to limited variety, insufficient vegetables, and weight loss among residents. These concerns are linked in some stories to broader worries about how well the facility balances resident needs with the operational demands of a busy rehab center. Noise and odor in long-term units are also mentioned as issues in contrast to the clean, well-kept spaces described elsewhere, illustrating the mixed experiences that can occur within the same building.

Beyond individual incidents, several reviewers express a clear call to action: they urge prospective families to approach Lexington with eyes wide open, to seek candid conversations with staff about care plans, to verify staffing levels, and to request direct updates on care and medications. A few even advocate for oversight by external regulators when concerns about patient safety and quality of care are voiced by more than one family member. In the same breath, some reviewers express gratitude for the empathy and dedication they witnessed, balancing the negative experiences with recognition that quality care is possible in this setting when certain conditions are in place.

In sum, the sentiment about this facility is nuanced and real. There is abundant appreciation for compassionate nursing, effective therapy, clean facilities, and leadership that can inspire confidence. At the same time, there are serious, detailed complaints about communication gaps, delayed or insufficient care, safety concerns, and inconsistent administration. The overall impression is of a place with strong potential to deliver excellent care but that also requires ongoing attention to management stability, timely responsiveness, patient safety, and everyday operations. Prospective families should weigh the glowing endorsements of individual staff and the celebrated therapy programs against the documented concerns, and engage in careful dialogue about care plans, staffing, and oversight before making a decision.

Kenneth City, Florida, offers a convenient and vibrant community for seniors looking to settle down. With a range of physicians' offices nearby such as Bay Area Medical and Pediatric Health Care Alliance, residents can easily access healthcare services. Additionally, there are several pharmacies in close proximity like Walgreens and CVS Pharmacy for medication needs. The area also boasts beautiful parks like Northwest Park and Azalea Park where seniors can enjoy nature and outdoor activities. For spiritual fulfillment, there are places of worship such as Christ The Cornerstone and Allendale United Methodist Church. When it comes to dining options, residents have a variety of choices from fast food chains like McDonald's to sit-down restaurants like Chili's Grill & Bar. Overall, Kenneth City provides a well-rounded environment with amenities that cater to the needs of seniors considering this area for living.

Physicians

• Bay Area Medical (0.4 miles)
• Wellspring Cancer Center (1.4 miles)
• Pediatric Health Care Alliance (2 miles)
• Allergy Associates (2.8 miles)
• Bay Area Family Practice (2.9 miles)
• Pasadena Eye Center (3 miles)
• Skin Wellness Center (3 miles)

Pharmacies

• Walgreens (0.7 miles)
• Winn-Dixie (0.8 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.1 miles)
• Winn-Dixie (2.1 miles)

Parks

• Northwest Park (1.4 miles)
• Azalea Park (2.1 miles)
• Freedom Lake Park (3.7 miles)
• Treasure Island Beach (4.1 miles)
• Fossil Park (5.2 miles)
• Crescent Lake Park (5.2 miles)

Places of Worship

• Christ The Cornerstone (1.4 miles)
• Allendale United Methodist Church (4.5 miles)

Restaurants

• Portillo's Hot Dogs (1.4 miles)
• Chili's Grill & Bar (1.5 miles)
• Chuck E. Cheese's (2.1 miles)
• McDonald's (2.2 miles)
• Pollo Tropical (2.9 miles)
• Mercel's Bake Shop (2.9 miles)
• Dead Bob's (2.9 miles)

Cafes

• Kristina's Cafe (2.7 miles)
• Starbucks (2.9 miles)
• Panera Bread (3 miles)
• Mazzaro's Italian Market (3.3 miles)
• Bula Kafe (4.2 miles)
• Bandit Coffee Co. (4.4 miles)
• Panera Bread (5.4 miles)

Theaters

• Regal Park Place & RPX (2.8 miles)
• SMG Seminole (4.7 miles)

Hospitals

• All Children's Obgyn Specialists (2.9 miles)
• St Anthony's Hospital (5 miles)