The Palms

Pros

• The physical therapy and occupational therapy workers at The Palms Rehabilitation & Health Care were praised for their effectiveness, helping patients regain mobility.
• Glenda B received high accolades for her extraordinary care, demonstrating outstanding knowledge, compassion, and professionalism.
• Many staff members were described as friendly and very helpful, making efforts to assist patients during their stay.
• The facility offered enjoyable activities for residents, such as games and a Christmas party with gifts for each resident.
• Overall cleanliness of the facility was noted positively by several reviewers.
• Some patients experienced quick and personalized rehabilitation results, leading to significant improvements in their health.

Cons

• Many nurses and aides appeared rude and disinterested in addressing patients' needs, often responding slowly or not at all to requests for assistance.
• The facility's billing process was quick to collect payments but slow to issue refunds, leaving families frustrated with unresolved balances.
• Patients received inadequate attention during mealtimes, with little help provided for those struggling to eat.
• There were complaints about staff being unprofessional and inattentive, with reports of abuse and neglect from some nurses.
• Poor communication between staff members led to frustrations for family members trying to advocate for their loved ones' care.
• The overall quality of food served to patients was described as unrecognizable and unacceptable.
• The facility lacked structure, resulting in confusion regarding patient care and rehabilitation programs.
• Instances of pests, such as roaches, were reported without timely resolution from the management team.
• Inconsistent staffing levels contributed to long wait times for medical attention and basic care needs, such as clean towels and personal hygiene assistance.
• Concerns were raised about the safety of personal belongings due to unauthorized individuals handling patients' possessions without proper explanation or consent.

Review

The reviews of The Palms Rehabilitation and Health Care facility paint a mixed picture, showcasing both commendable aspects and significant areas of concern. Experiences shared by families indicate a spectrum of care quality, with some caregivers appearing dedicated and compassionate while others are described as indifferent or even rude. This inconsistency seems to be one of the central themes among the testimonials. For instance, there are accounts of nursing assistants who were well-meaning but lacked either skill or direction in their duties, leading to concerns about patient care and overall treatment.

A number of reviewers express deep frustration with the facility's staff responsiveness. Incidents involving delays in answering call buttons—sometimes taking upwards of 45 minutes—were frequently mentioned. Such delayed responses can be critical in rehabilitation contexts where timely assistance is essential for patient safety and comfort. One family member shared a particularly alarming experience when they found an unidentified staff member rummaging through personal belongings without due cause, adding to their anxiety about the facility’s security practices.

Moreover, several individuals noted issues surrounding food quality and nutrition management within The Palms. Many patients experienced unappetizing meals that were often unrecognizable, which raises questions about nutritional adequacy—vital for individuals undergoing rehabilitation after serious health setbacks. Some reviewers remarked on the unavailability of staff to assist patients during meal times, emphasizing that only one nurse was available to help feed those needing additional support. This lack of attention could significantly hinder recovery efforts as proper nutrition is crucial during rehabilitation processes.

In terms of communication between family members and administrative staff, many expressed dissatisfaction with their ability to obtain information regarding loved ones' conditions or care plans. Numerous calls went unanswered or fell into silence at the front desk, leaving families feeling isolated and powerless concerning their relatives’ well-being. Some reviewers specifically pointed out that despite trying to engage with case managers or billing departments for clarification on financial matters—or even basic care discussions—they encountered vague responses at best.

While there were positive notes regarding physical therapy services at The Palms—with several patients mentioning effective rehabilitation techniques—the overwhelming sentiment was one of caution regarding overall facility management and staffing levels. Some underwent remarkable recoveries despite initial assessments suggesting severe limitations; this has led certain families to contemplate whether insufficient encouragement had previously been provided by nursing staff regarding their loved ones’ capabilities.

Indeed, exceptional caregivers such as Glenda B were highlighted in specific testimonials for providing extraordinary care marked by compassion and professionalism; however, these stories seemed more like exceptions than the rule among broader reports from family members experiencing everything from rude interactions with aides to apparent systemic neglect regarding cleanliness standards—in one case involving pest complaints that remained unresolved throughout a patient's stay.

Ultimately, potential residents or their families should approach The Palms Rehabilitation & Health Care with caution based on these varied experiences shared by previous patients and their relatives. While some have reported beneficial therapies leading toward recovery goals—the overall service environment appears fraught with inconsistencies ranging from adequate medical treatment to troubling administrative shortcomings—leading many non-recommenders to label it as falling short of being suitable for those requiring rehabilitative oversight during vulnerable times in their lives.

This part of Palm Bay, Florida offers a convenient and diverse range of amenities for seniors seeking to settle in the area. With multiple pharmacies, physicians' offices, hospitals, and places of worship within close proximity, residents have easy access to essential healthcare services. Additionally, there are various dining options available nearby, catering to different tastes and preferences. The presence of a theater provides opportunities for entertainment and social outings. Overall, this part of Palm Bay offers a well-rounded community with opportunities for both convenience and leisure activities for seniors looking to relocate to the area.

Pharmacies

• Brevard Health Alliance Pharmacy (0.2 miles)
• Winn-Dixie (0.2 miles)
• Walgreens (0.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)

Physicians

• Brevard Health Alliance (0.2 miles)
• Brevard Health Alliance Palm Bay Office (0.2 miles)
• Medical Associates of Brevard PA (0.3 miles)
• Heart Care PL (0.4 miles)
• Morales Walter J MD PhD FACOG (0.5 miles)
• Florida Perinatal Associates (0.5 miles)
• Doctor Garcia's Office (1.2 miles)

Restaurants

• KFC (1 miles)
• Charleys Cheesesteaks and Wings (1 miles)
• Twisty Cone Ice Cream & Cakes (1.1 miles)
• The Broken Barrel Tavern (1.2 miles)
• Burger King (1.3 miles)
• McDonald's (1.3 miles)
• Siggy's-An American Bar (1.4 miles)

Hospitals

• Holmes Regional Medical Center (1.2 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (3 miles)
• Panther Dining Hall (3.3 miles)
• 905 Cafe (4.5 miles)
• Starbucks (4.6 miles)

Places of Worship

• Our Lady Of Grace (2.9 miles)
• Islamic Society of Brevard County (3 miles)

Theaters

• AMC CLASSIC West Melbourne 12 (3.1 miles)