Quest Support Living Program

Pros

• It was excellent.
• She was amazed they had more staff.
• She was very happy.
• All good.
• Awesome program.
• The best Aba school in town!

Cons

• The reviewer states that care declined after COVID due to constant staff turnover.
• They claim part of the resident's personal funds were used without the guardian's permission to pay a disputed pharmacy bill.
• The reviewer notes there was no one in the lab to speak to and that the technician was impersonal and rude.
• The reviewer describes the director of services as awful, threatening to enter the apartment without consent and yelling over a mask.
• They believe Quest Village staff and management do not care about residents and want to discontinue services.
• They criticize the program's security as terrible, claiming anyone can enter or exit unnoticed, and that activities are terrible and the facility is not clean.

Review

This collection of comments paints a picture of a provider that elicits a wide range of experiences, from moments of relief and satisfaction to episodes of concern and outright frustration. Several families describe pre-pandemic satisfaction with the services, especially when their loved ones first moved in, and contrast that with a steep decline after COVID-19. They point to a backdrop of constant staff turnover and what they perceive as deteriorating care, turning what used to be a trusted option into a source of anxiety and uncertainty. One family even recounts a troubling incident where remaining personal funds were used to pay a disputed pharmacy bill without the guardian's authorization, accompanied by a report they filed with APD and a belief that recovery of the money is unlikely. The thread here is a sense that governance, consistency, and proper authorization processes have failed to keep pace with what families need.

Amid the distress, there are occasional snapshots of better experiences. One family recently moved their daughter to a different home and observed that the new setting had "part of her remaining personal funds" used to cover a contested bill without guardian consent, a situation that understandably alarms guardians and prompts complaints about oversight and accountability. Yet in a gentler counterpoint, another reviewer who brought their mother in for a visit found the facility more welcoming, noting it had more staff than the place she had been going and that her mother came away feeling impressed and happy. This contrast hints at uneven staffing levels and potential variability in the quality of daily interactions, with some days feeling more capable and others feeling thinly stretched.

The experience in the lab is described as largely impersonal and frustrating, adding another layer to the mixed impressions. A reviewer recounts signing in on a kiosk and waiting for their name to be called, only to be met with a lack of greeting and minimal communication from the tech - no warmth, no smiles, and a curt focus on insurance. When asked which insurance card to use, the response was a blunt "pick one," which the reviewer framed as impersonal and rude. This single interaction underscores a recurring theme in the reviews: even routine engagements can feel cold and transactional, leaving families to question the overall atmosphere and patient experience.

Tensions extend beyond individual interactions to concerns about leadership and how residents are treated. One reviewer expresses a personal, painful grievance about the Director of Services, describing ongoing mistreatment and intimidation - claims of being threatened with an in-home visit to their apartment, withdrawal of in-home services, and shouting over a mask. The language paints a picture of a relationship marred by fear and distrust, with the reviewer explicitly questioning the director's fitness for her role and expressing a desire to move away from the program. While this is a single account, it reflects a pattern of perceived authority overreach and a breakdown in the trust that families need to feel their loved ones are safe and respected.

There are other voices that keep the tone more abrupt and less expansive, such as a terse "All good," which could be interpreted as a momentary endorsement or a neutral note amid more intense feedback. Yet alongside that, a broader chorus communicates deep dissatisfaction: staff and management are described as uncaring toward residents, and there is a strong wish to end services and relocate - some even naming a specific destination, albeit with misspellings, as if the sentiment is more about escape from the current environment than a plan for a flawless alternative. The repeated hesitation to stay suggests a persistent sense of misalignment between program practices and family expectations, particularly around autonomy, safety, and meaningful engagement.

Security, cleanliness, and program quality are recurring concerns in these reviews. One account warns that security is "beyond terrible," with doors and access that seem too easy to bypass, while others insist activities are lackluster and residents appear to be idle for long periods. The accusation that the program isn't clean and that funding shortages leave programs inadequately supported adds a layer of institutional critique: if resources are insufficient, they can manifest as neglected spaces and underwhelming daily experiences for people who depend on these services. In the same breath, there are pointed calls for the state to step in or even close the program if funding cannot sustain necessary operations, a stark sign of frustration with how the system is funded and managed.

Interspersed with the criticisms are a couple of clearly positive notes about what the program can be when things align. One brief but enthusiastic line proclaims, "Awesome program," and another proclaims that it is "the best Aba school in town." These positives remind readers that the program can meet expectations - when staffing is steady, when leadership communicates effectively, and when activities are engaging. Taken together, the comments illustrate a spectrum: the same institution that can feel like a lifeline to some families can feel like a source of fear or disappointment to others, depending on the day, the staff on duty, and the specific needs and personalities of the residents.

In sum, the experiences shared here reveal a service that fluctuates dramatically in perceived quality. Some families notice welcome improvements, better staffing, and moments of genuine care, while others describe troubling interactions, questionable financial practices, aggressive leadership dynamics, and safety concerns. The common thread across the different voices is the need for consistent, compassionate care, transparent governance, robust safety and security measures, and reliable, respectful communication with families. Until these elements are steadied, it's understandable that families would feel torn - grateful for any positive moments but wary of when the system feels unstable or untrustworthy.

This part of Orlando, Florida, offers a convenient and accessible location for senior living with a variety of amenities nearby. There are multiple pharmacies, restaurants, cafes, and healthcare facilities within a short distance, providing easy access to essential services. Additionally, the proximity to parks like Lake Eola Park and Blue Jacket Park offers opportunities for outdoor recreation and relaxation. Nearby hospitals such as Orlando Health Medical Pavilion and Florida Hospital provide quality healthcare options in case of medical needs. Public transportation options like Lynx Central Station make it easy to get around the area without needing a car. Overall, this area provides a comfortable and well-rounded environment for seniors looking to settle in Orlando.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Winn-Dixie (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)

Restaurants

• McDonald's (1 miles)
• Chipotle Mexican Grill (1 miles)
• Gringos Locos (1.5 miles)
• The Thirsty Topher (2 miles)
• Florida Hospital Welch Cafeteria (2.7 miles)
• McDonald's (3.8 miles)
• Sixty Vines (4 miles)

Physicians

• Bliss Healthcare Services (1.1 miles)
• Diabetes and Endocrine Center of Orlando (1.6 miles)
• Orlando Health Heart Institute (1.6 miles)
• Colon & Rectal Clinic of Orlando (1.8 miles)
• Orlando Immunology Center (2 miles)
• Florida Hospital Medical Plaza (2.7 miles)
• Primary Care Specialists (2.9 miles)

Cafes

• Lineage Coffee Roasting (1.2 miles)
• The Glass Knife (3.9 miles)
• Starbucks (5.7 miles)
• Starbucks (7.3 miles)

Parks

• Lake Eola Park (1.4 miles)
• Blue Jacket Park (2.6 miles)

Hospitals

• Orlando Health Medical Pavilon (1.6 miles)
• Orlando Regional Medical Center (1.7 miles)
• Florida Hospital Ginsburg Tower (2.6 miles)
• Florida Hospital Womens Center (2.7 miles)
• Florida Hospital- South Campus (2.7 miles)
• Florida Hospital (2.7 miles)
• FH Engineering Services (2.7 miles)

Transportation

• Lynx Central Station (1.8 miles)
• Fox Rent A Car Orlando (4.9 miles)
• Lyft Parking Lot (6.6 miles)
• The Club at MCO (7.6 miles)

Theaters

• Regal Winter Park Village & RPX (4.3 miles)
• EPIC Theatres at Lee Vista (5.9 miles)

Places of Worship

• ISCF Masjid Al Rahman (4.5 miles)