Signature Healthcare Of Orange Park

Pros

• The staff at Signature Healthcare is praised for providing wonderful care and support to residents.
• Residents have access to social activities, including musical performances and church services, enhancing their overall experience.
• The facility is noted for its friendly and professional staff who are always available to address any questions or concerns.
• The rehabilitation services at Signature are highlighted as outstanding, effectively helping residents recover and regain mobility.
• The cleanliness of the facility is commended, with daily floor cleaning and well-maintained outdoor areas contributing to a pleasant environment.
• Communication with financial personnel is described as open and accessible, allowing families to feel informed and supported.
• Overall, the positive experiences shared by families indicate that Signature Healthcare provides a caring and welcoming atmosphere for residents.

Cons

• Residents have faced a lack of support during lockdown, with minimal effort made to ease their isolation.
• A significant number of staff members tested positive for COVID-19, resulting in an equal number of infected residents, raising concerns about training and safety protocols.
• Infected residents were relocated to the COVID wing without their personal belongings, leaving them feeling abandoned.
• A resident has been in the COVID wing for nearly a month without receiving a shower, indicating inadequate care during this critical time.
• There is an absence of activities or social engagement for residents who are isolated due to health concerns.

Review

The experiences of residents and families at Signature Healthcare of Orange Park paint a varied picture, revealing both commendable aspects of care and serious concerns regarding the management of COVID-19 protocols. Since the facility went into lockdown in March due to the pandemic, many have noted that little has been done to alleviate the challenges faced by residents during this unprecedented time. Concerns escalated in late June when reported outbreaks among staff members led to significant infections within the resident population. By mid-July, it was revealed that 35 staff members had tested positive, resulting in an alarming number of infected residents.

The treatment of residents who contracted COVID-19 raises critical questions about the preparedness and effectiveness of the facility's response. Positive cases were reportedly isolated in a designated COVID wing, but this process appears to have been conducted with minimal consideration for the well-being of those affected. Residents faced distressing conditions, being removed from their already isolated rooms with only their clothes and personal electronic devices allowed; all other belongings were packed up and placed into external storage without clarification on retrieval or access. One family member expressed deep concern over their loved one's prolonged stay in this isolation unit—nearly a month without basic hygiene measures such as showers—highlighting a severe lapse in resident care during a time when compassion and support should be paramount.

In stark contrast to these troubling developments are testimonials from individuals who have received rehabilitation services at Signature Healthcare. Many people express immense gratitude for the exceptional care provided by staff, particularly following surgical procedures like knee replacements. The reviews celebrate not only the physical rehabilitation services offered but also emphasize the kindness and dedication of healthcare professionals who assisted patients throughout their recovery journeys. Families recount how they felt assured by attentive nursing staff who were readily available whenever needs arose. Such positive feedback indicates that when operations run smoothly, Signature Healthcare can provide commendable support and healing environments for its residents.

Community engagement is another highlight mentioned by several reviewers. Residents benefit from various programs aimed at enhancing social interaction and joy among patients, including musical performances by visiting artists and participation opportunities with local church groups on Sundays. These activities serve as lifelines for residents seeking connection during challenging times while promoting emotional well-being through community involvement. Although some elderly individuals may not engage frequently due to age or health limitations, families appreciate having resources accessible should they wish to participate further.

The facility’s physical environment has received praise too; clean living quarters are underscored as essential components of quality care. Commenters noted that daily cleaning routines help maintain sanitary conditions, while outdoor spaces are neatly groomed to create inviting areas for residents’ enjoyment. An attractive patio area offers an opportunity for fresh air amidst daily routines, reflecting Signature Healthcare’s commitment to creating pleasant surroundings conducive to rehabilitation and relaxation alike.

While it’s evident that many staff members possess genuine warmth and professionalism toward those they care for—a sentiment echoed consistently across multiple reviews—the troubling incidents concerning COVID-19 management cannot be overlooked or dismissed lightly. The duality within these accounts serves as a reminder that excellence in eldercare requires continuous vigilance against emerging threats like infectious disease outbreaks while ensuring every resident feels safe, dignified, cared for—even amid hardship—and supported through all stages of their healthcare journey. As Signature Healthcare navigates these complex realities moving forward, it must address current shortcomings so it can retain its reputation as an outstanding provider committed wholly to resident welfare amidst adversity.

Physicians

• Dermatology & Laser Center (0.1 miles)
• Hanif, Zainab Palms Medical Group Orange Park (0.1 miles)
• Pulmonary Care Specialists (0.3 miles)
• Family Practice Associates of Orange Park (0.6 miles)
• T. Michael Hardin, DO (0.7 miles)
• Premier Spine & Pain Center (0.7 miles)
• Dr Gene Ashley Harris DO (0.9 miles)

Restaurants

• Metro Diner (0.2 miles)
• Whataburger (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.5 miles)
• Zaxby's (0.5 miles)
• McDonald's (0.5 miles)
• Orange Buffet (0.7 miles)
• Miller's Ale House - Orange Park (1.4 miles)

Theaters

• AMC Orange Park 24 (1.3 miles)
• New Vision Theatres Fleming Island 12 (5 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Winn-Dixie (2.2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walmart Pharmacy (2.7 miles)

Parks

• Clarke House Park (1.4 miles)
• Moccasin Slough Park (4 miles)

Cafes

• Starbucks (1.4 miles)
• Panera Bread (1.6 miles)
• The Urban Bean Coffeehouse Cafe (2.3 miles)
• Starbucks (2.3 miles)
• Panera Bread (4.8 miles)
• Starbucks (5.7 miles)

Hospitals

• Fleming Island Surgery Center (5.2 miles)
• DaVita Clay County Dialysis (6.7 miles)