Santa Rosa Health & Rehabilitation Center

Pros

• The Santa Rosa Health and Rehab Center features well-manicured grounds and simple, appropriate landscaping.
• Upon entering the facility, visitors are greeted by a clean lobby with no foul odors.
• Residents at the center appear well-groomed and receive attentive care from the staff.
• The common areas of the facility are pleasant and offer engaging activities for residents, such as bingo and group outings.
• Staff members interact positively with residents, creating an atmosphere of contentment and safety.
• The availability of a hairdresser every Thursday adds to the overall positive experience for residents.

Cons

• The facility is filthy, with uncleaned floors and a strong smell of urine in the rooms.
• Patients often wait hours for assistance when they are in need of help, demonstrating poor staff responsiveness.
• The food served is consistently cold or hard, indicating a lack of attention to meal quality.
• There are reports of bugs and gnats present in the rooms, contributing to an unsanitary environment.
• Patients receive infrequent bathing, with some only getting "baths" once a week or less.
• Communication between staff and patients’ families is inadequate, leaving concerns unaddressed.
• Despite requests for pain relief medication, staff show little compassion or urgency in addressing patients' needs.

Review

In recent reviews of senior care facilities, a stark contrast has emerged between the experiences at two distinct centers—one fraught with issues and complaints, and the other viewed positively by visitors. On one hand, the negative report details a distressing situation at a particular facility where the standard of care has deteriorated significantly. The reviewer expressed deep concern about the living conditions and treatment their husband received after a fall. The observations pointed to a lack of cleanliness in the rooms, with floors going uncleaned for extended periods. This unkempt environment extended to visible signs of neglect, such as bugs and gnats swarming around patient areas and trash cans that were either non-existent or lacking proper liners.

Moreover, the food served at this facility was consistently reported to be cold or hard, failing to meet even basic nutritional standards. A notable point of contention was the staff's responsiveness; it seemed they often left patients unattended for hours, sometimes resulting in individuals sitting in their own waste for prolonged periods. The review highlighted instances where calls for assistance went unanswered or were met with rudeness from half of the staff members—a deeply troubling indication of poor training or morale among caregivers. There was also a clear sense that patients were treated dismissively and patronized regarding their concerns about care.

The reviewer’s personal connection to healthcare—coming from a medical family—added weight to their critique. They observed serious lapses in communication between nursing staff and doctors when it came to addressing their husband's pain management needs. Despite multiple requests for timely administration of medication, there seemed to be no urgency from staff members who required direct requests from the patients themselves. Furthermore, when expressing concern over pending medical consultations or ongoing pain issues, they felt brushed aside by both nurses and management alike, leading them to question how seriously patient welfare is prioritized within this institution.

In contrast stands Santa Rosa Health and Rehab Center—a facility esteemed by its visitors for providing high-quality senior care. One recent visitor recounted an overwhelmingly positive experience during their tour back in December 2011. From first glance upon entering the grounds, everything appeared well-maintained: manicured lawns complemented by simple but appropriate landscaping set an inviting tone for prospective residents and families alike. It was noted that there were none of the foul odors often associated with long-term care facilities, which immediately put visitors at ease regarding hygiene standards.

During this tour, guests interacted with residents who appeared well-groomed and genuinely cared for by attentive CNAs (Certified Nursing Assistants). Residents participated actively at the nurse's station while receiving consistent attention from staff members—a sharp deviation from what had been described at another facility where care felt neglectful rather than nurturing. Though some rooms were on the smaller side—with shared accommodations being common—the overall upkeep indicated that resident comfort was clearly prioritized within Santa Rosa.

Particularly encouraging were descriptions of communal spaces filled with residents engaged in activities together—a local church group even planned to provide entertainment through song during this visit. While some areas such as communal showers raised minor concerns due to unpleasant odors hinting at neglect needing immediate renovation attention, it appears management is aware and proactive about making necessary improvements. Amenities such as scheduled outings—including fishing trips—and regular visits from professionals like hairdressers on Thursdays added layers of community engagement that enhance quality living experiences.

Ultimately, these contrasting reviews serve as poignant reminders that not all senior care facilities maintain consistent standards of service or cleanliness crucial for patient wellbeing. For families seeking quality long-term care options for loved ones transitioning into assisted living arrangements—especially those requiring complex medical attention—it is vital to thoroughly research potential facilities beyond superficial appearances alone; experiences vary greatly based on factors such as staffing practices, communication efficiency between departments tasked with patient safety oversight issues—as testified through powerful narratives shared by those navigating these difficult decisions firsthand.

Restaurants

• Whataburger (0.3 miles)
• Blackwater Bistro (0.6 miles)
• Tastee Freez (1.2 miles)
• El Paso Mexican Grill (1.3 miles)
• Davids Catfish House (1.3 miles)
• McDonald's (1.3 miles)
• Taco Bell (2.2 miles)

Pharmacies

• Medicine Shoppe (0.4 miles)
• Winn-Dixie (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Rx Express of Milton (1.9 miles)
• Winn-Dixie (6.8 miles)
• CVS Pharmacy (7.7 miles)

Hospitals

• West Florida Community Care Center (0.5 miles)
• Florida Department of Children & Families (0.5 miles)
• Santa Rosa Medical Center - Emergency Room (1.8 miles)
• Sacred Heart Hospital (7 miles)
• Baptist Health Care (7.8 miles)
• Sacred Heart (11.9 miles)
• Baptist Medical Group (12.7 miles)

Physicians

• Watson Alternative Health & Weight Loss Center (0.5 miles)
• Berryhill Orthopaedics (1.9 miles)
• Baptist Medical Group - Gastroenterology (1.9 miles)
• Center For Total Women's Health (1.9 miles)
• Dr's Office (2.1 miles)
• Santa Rosa Orthopaedics (2.5 miles)
• Anju Garg (3.8 miles)

Places of Worship

• First Assembly of God (2.3 miles)
• Pensacola Mosque (12.2 miles)
• Olive Baptist Church (13.7 miles)

Cafes

• Panera Bread (5.5 miles)
• Starbucks (11.4 miles)
• Panera Bread (13 miles)