Sinai Plaza Nursing and Rehabilitation

Pros

• The facility has staff members who are attentive and caring towards residents, making a positive impact during their care.
• The nursing station is staffed with knowledgeable individuals who can address concerns during shift changes.
• Family members are proactive in advocating for their loved ones’ needs, demonstrating a strong commitment to quality care.
• There have been improvements observed in some areas of resident care over the course of two and a half years.
• The facility has an established process for addressing grievances, allowing families to voice concerns constructively.

Cons

• The call button was not answered for over 40 minutes, indicating a lack of timely response from the staff.
• The nurse on duty refused to provide her name when asked, raising concerns about accountability and transparency.
• There seems to be ongoing issues with CNA and nursing staff that have been previously voiced without appropriate resolution.
• The excuse of shift change does not justify neglecting residents' urgent needs when a call button is pushed.
• There is a palpable sense of frustration regarding repeated grievances about staff performance going unaddressed.

Review

The experience of relatives with nursing facilities can significantly influence their perception of the care provided to residents. One particular case highlights ongoing concerns about the quality of care in a facility where an individual's aunt has been a resident for over two and a half years. The family member has consistently voiced disappointment regarding the service rendered by certain Certified Nursing Assistants (CNA) and several nurses on staff. These grievances, however, have not led to improvements, as evidenced by a recent incident that raised alarm about the responsiveness of the staff during critical situations.

On this occasion, at precisely 3:15 p.m., the concerned family member pressed the call button in their aunt's room, indicating a need for assistance. What followed was an unacceptable wait time; nearly 40 minutes elapsed before any caregiver arrived to check on their aunt's well-being. This delay prompted further action from the family member, who decided to approach the Nursing Station in Unit C at around 3:55 p.m. Frustration mounted as they realized that no one had responded to what could potentially be a serious situation involving their loved one.

When they approached a nurse stationed in Unit C to express these concerns, they were informed that there was currently a shift change taking place. Shift changes are typical procedures in nursing facilities; however, this particular nurse revealed that it began at 3:30 p.m.—a mere 15 minutes prior to when the call button was pressed. It raises alarming questions: should not someone have been available during that transition period? Shouldn't protocols exist to ensure continuity of care and immediate response even amid staffing changes?

Despite expressing concern for her aunt and seeking clarification regarding this troubling situation, the family member encountered an additional barrier when they requested the nurse’s name for accountability purposes; she refused to disclose it. This lack of transparency only fueled frustration and distrust—especially since she had been recognized from previous grievances filed against her conduct. In caregiving environments where residents' safety is paramount, such non-cooperation from staff members adds layers of distress for families already grappling with difficult circumstances surrounding their loved ones' health.

Moreover, amidst these repeated instances of inadequate response times and insufficient communication lies an underlying principle of accountability in healthcare settings. If staff members neglect their duties by failing to respond promptly to call lights, especially when residents may be experiencing emergencies or distressing situations, then there could be severe consequences—not only for patient safety but also legal ramifications if harm were to come as a result of negligence. Families expect diligence and respect from caregivers who are entrusted with their loved ones' wellbeing.

In light of these recurring issues faced by this specific nursing facility and similar establishments elsewhere, it becomes imperative for management teams to address staffing practices and enhance training programs focused on communication skills and emergency responsiveness among all personnel involved in direct patient care. Continuous oversight mechanisms should also be put into place so that families can trust their complaints will lead to meaningful resolutions rather than being met with resistance or indifference from those responsible for caring for vulnerable individuals in their charge. For families like this one who have experienced repeated disappointments over years’ worth of interactions within these systems, fundamental change is crucial—not just as an isolated instance but as a broader commitment toward fostering compassionate and timely healthcare practices across all shifts within facilities dedicated to eldercare.

This part of Miami, Florida, offers a convenient and diverse range of amenities suitable for senior living. With multiple pharmacies such as Walgreens and CVS Pharmacy within a short distance, access to healthcare services is easily accessible. Additionally, there are several restaurants offering various cuisines, cafes for leisurely outings, parks for outdoor activities and relaxation, transportation options including bus stations and train stations for easy mobility around the area, hospitals like Mount Sinai Medical Center and Jackson Memorial Hospital for medical care needs, as well as places of worship like Gesu Catholic Church for spiritual support. Overall, this part of Miami provides a well-rounded environment that caters to the needs and interests of seniors looking for a comfortable lifestyle.

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.7 miles)

Restaurants

• Chipotle Mexican Grill (3.5 miles)
• Jackson Soul Food II (3.7 miles)
• Mandolin Aegean Bistro (4.3 miles)
• Houston's (4.9 miles)
• Amara At Paraiso (5 miles)
• Coyo Taco (5.5 miles)
• Wynwood Brewing Company (5.5 miles)

Parks

• Haulover Beach Park (4.5 miles)
• Scott Park (4.6 miles)
• North Shore Open Space Park (4.6 miles)
• Margaret Pace Park (6 miles)
• Babcock Park (6 miles)
• Founders Park (6.1 miles)
• Bayfront Park (7.5 miles)

Transportation

• Tri-Rail Metrorail Transfer (4.7 miles)
• Earlington Heights Metrorail Station (5.1 miles)
• Brightline Miami (6.8 miles)
• Brightline MiamiCentral (6.9 miles)
• Bus Station (6.9 miles)
• Miami Intermodal Center (6.9 miles)
• Miami Airport Tri-Rail Station (7 miles)

Hospitals

• Mount Sinai Medical Center (5.6 miles)
• Jackson Memorial Hospital (6.1 miles)
• Veterans Administration Hospital Miami (6.2 miles)
• University Of Miami Hospital (6.4 miles)

Cafes

• Starbucks (5.8 miles)
• Rosetta Bakery (6.3 miles)
• Nauti Grind Cafe (7.1 miles)
• Starbucks (7.1 miles)
• Starbucks (7.5 miles)
• Casa Tua Cucina (7.7 miles)

Theaters

• AMC Aventura 24 (6.2 miles)

Physicians

• University Of Miami Doctors Office (6.4 miles)

Places of Worship

• Gesu Catholic Church (7.1 miles)