Dove Quality Care

12255 North West Miami Court, Miami, FL 33168

For more information about senior living options: (844) 490-3973

2.8 from 6 reviews
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Assisted Living

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    Overall Review of Dove Quality Care

    Pros

    • pro Very good company

    Cons

    • pro There are no funds and clients are told to try again next month.
    • pro The system treats vulnerable people with refusals and excuses rather than compassion.
    • pro The service leaves patients unattended and fails to explain the situation or criteria for priority.
    • pro The staff are rude and hang up on callers, and communication is terrible.
    • pro The overall experience is unacceptable and should be avoided in favor of better providers in Dade County.

    Review

    The stories about this homecare service in Dade County unfold a troubling picture of a system that supposed to protect vulnerable elders but often leaves them and their families stranded. Several reviewers describe a persistent pattern of denial and delay when urgent care seems clearly necessary. The refrain is unsettlingly uniform: "there are no funds, try again next month." This refrain is not framed as a one-off hurdle but as a repeated barrier that appears to block access to essential support at the moments when a frail parent needs it most. In these accounts, the cycle of financial denial and postponed help becomes the dominant narrative, leaving real-world consequences for patients who cannot wait for a future date.

    One contributor paints a particularly stark image of personal crisis. They explain that their mother's situation is extremely complex and that there is no family support available, while they themselves juggle three jobs to make ends meet. The consequence is that the mother is left alone and unattended for long periods. What compounds the hardship is the sense that the caller cannot even convey the full scope of the problem. The reviewer emphasizes that the core problem is not merely funding but the way the system handles cases - apparent barriers to presenting the full context and a lack of clarity about how priorities are determined. The impression given is that urgent care is deprioritized in favor of a process that feels inflexible and opaque, making the person seeking help feel powerless and unheard.

    The frustration extends beyond funding and prioritization into the actual experience of communication. Reviewers describe a "wall of refusals and excuses" that stands between families in need and the help they seek. The language conveys a perception that the system values form over function: a rigid procedure that refuses to acknowledge the urgency of real-life situations, rather than a compassionate pathway that adapts to complex needs. The sense of helplessness is amplified by the perception that responses are not only slow but also dismissive, with the implication that attempts to explain a situation or advocate for a high-priority case are routinely thwarted by a procedural stance that prioritizes bureaucracy over patient welfare.

    Interpersonal interactions with staff emerge as another major point of criticism. Several reviewers report rude behavior and even deliberate hang-ups when they try to reach providers about homecare. The criticism centers on the quality of communication: what should be a supportive and responsive line of contact instead feels hostile and unreliable. When families are already under stress, encountering rude staff or a curt, unhelpful reception compounds fear and anxiety about a loved one's safety. The cumulative effect of these experiences is a breakdown in trust - families feel they must endure poor communication just to access potentially life-sustaining services, which can deter them from attempting to seek help again.

    Within these reviews there is a marked tension between highly negative experiences and at least one statement that suggests a very different reality. One reviewer explicitly advises avoiding this service altogether, noting that there are better providers in Dade County. The same source frames the overall experience as a systemic failure that undermines patient welfare and trust. Yet, juxtaposed with this, another voice from the same set of comments calls the organization "Very good," introducing a sense of inconsistency in how the service is perceived. This juxtaposition signals that experiences may vary widely, and that while some encounter glaring inefficiencies and disrespect, others may encounter competent, satisfactory care in different circumstances.

    Taken together, the reviews present a portrait of a service that is failing many in urgent need of homecare relief while leaving room for occasional positive experiences. The central message is a plea for more humane, efficient, and accountable care - one that recognizes the life-and-death implications of delays in homecare, listens to family members who are trying to advocate for a vulnerable loved one, and treats every call not as a hurdle to be cleared, but as a genuine opportunity to provide support. In the face of urgent care needs, the calls for clearer criteria, better listening, and respectful communication are not merely procedural changes; they are essential steps toward restoring trust and ensuring that vulnerable elders do not fall through the cracks when they need help most.

    Features

    Housing

    • 6 resident community capacity 6 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Miami International (9 miles away) Miami International (9 miles away)
    • Fort Lauderdale-Hollywood International (13 miles away) Fort Lauderdale-Hollywood International (13 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Dove Quality Care in Miami, FL is an assisted living community that prides itself on providing high-quality care and comfortable living for its residents. Our community offers a wide range of amenities to ensure the well-being and satisfaction of our residents.

    For dining, we have a lovely dining room where residents can enjoy nutritious and delicious meals. Our community is fully furnished, providing a cozy and home-like atmosphere. We also have a beautiful garden and outdoor space where residents can relax, socialize, or engage in activities.

    Our dedicated housekeeping services ensure that the living spaces are always clean and well-maintained. Additionally, we offer move-in coordination services to facilitate a smooth transition for new residents.

    To keep our residents connected with their loved ones and the outside world, we provide telephone and Wi-Fi/high-speed internet facilities.

    At Dove Quality Care, we understand the importance of personalized care services. Our highly trained staff assists with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive necessary medical attention. Our staff is experienced in managing diabetes diets and medication management as well.

    We cater to special dietary restrictions to accommodate individual needs. Transportation arrangements for medical appointments are provided to make sure our residents receive timely healthcare services.

    In terms of nearby amenities, there are two parks where residents can enjoy nature walks or outdoor activities. Eight pharmacies are conveniently located nearby for easy access to medication needs. Additionally, three restaurants offer dining options within close proximity to our community.

    To enhance the social life of our residents, we organize scheduled daily activities that cater to various interests and preferences.

    Overall, Dove Quality Care in Miami, FL is committed to providing exceptional care services while ensuring comfort and convenience for each resident. Our goal is to create an environment where seniors can thrive physically, mentally, and emotionally while enjoying their golden years in a supportive community atmosphere.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (2.3 miles)
    • CVS Pharmacy (2.9 miles)
    • Walgreens (3.8 miles)
    • Walgreens (4.3 miles)
    • Walgreens (4.3 miles)
    • CVS Pharmacy (4.6 miles)
    • CVS Pharmacy (4.7 miles)

    Restaurants

    • Chipotle Mexican Grill (3 miles)
    • Jackson Soul Food II (3 miles)
    • Houston's (4.6 miles)
    • Mandolin Aegean Bistro (5 miles)
    • Mo's Bagels & Deli (5.4 miles)
    • Amara At Paraiso (5.7 miles)
    • Serafina Miami (6 miles)

    Parks

    • Scott Park (3.8 miles)
    • Haulover Beach Park (4.7 miles)
    • North Shore Open Space Park (5.1 miles)
    • Founders Park (5.8 miles)
    • Babcock Park (6.1 miles)
    • Margaret Pace Park (6.7 miles)
    • River Run Park (8 miles)

    Transportation

    • Tri-Rail Metrorail Transfer (4.8 miles)
    • Earlington Heights Metrorail Station (5.6 miles)
    • Okeechobee Metrorail Station (7.2 miles)
    • Miami Intermodal Center (7.2 miles)
    • Bus Station (7.3 miles)
    • Miami Airport Tri-Rail Station (7.3 miles)
    • Hertz Rent A Car (7.4 miles)

    Cafes

    • Starbucks (5.7 miles)
    • Rosetta Bakery (6 miles)
    • Nauti Grind Cafe (7.8 miles)
    • Starbucks (7.8 miles)

    Theaters

    • AMC Aventura 24 (5.9 miles)

    Hospitals

    • Mount Sinai Medical Center (6.3 miles)
    • Jackson Memorial Hospital (6.7 miles)
    • Veterans Administration Hospital Miami (6.8 miles)
    • University Of Miami Hospital (6.9 miles)

    Physicians

    • University Of Miami Doctors Office (7 miles)

    Places of Worship

    • Gesu Catholic Church (7.8 miles)

    Frequently Asked Questions

    Where is Dove Quality Care?

    Nearby Communities

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      Assisted living facilities offer crucial support for older adults needing help with daily activities but come with varying and significant costs, which can be financed through personal savings, government assistance programs, long-term care insurance, and home equity options. Professional guidance from experts can aid families in navigating these financial complexities to establish a sustainable budgeting approach for assisted living services.


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