Riviera Health Resort

Pros

• The entire staff at Riviera Health Resort is very helpful and kind, providing excellent healthcare service.
• The Therapy Department at Riviera Health Resort is positive and responsive to communication, showing humanity towards the patients.
• The personnel at Riviera Health Resort are attentive and strict with visitations, ensuring the safety of both patients and visitors during COVID-19.
• The doctors and cardiologists at Riviera Health Resort are professional and knowledgeable, providing excellent medical care.
• The nurses, specifically Atlantic and Francisco, at Riviera Health Resort are dedicated and treat patients with kindness and professionalism.
• The physical therapists at Riviera Health Resort are excellent in their treatment of patients recovering from surgeries or injuries.
• Despite being a large facility, Riviera Health Resort is well organized, clean, and maintains strict COVID-19 protocols to ensure safety.
• The nursing staff at Riviera Health Resort is caring and attentive to the needs of patients, making them feel comfortable during their stay.
• The social workers at Riviera Health Resort are always ready to help both the patient and their family throughout the rehabilitation process.
• Overall, Riviera Health Resort provides exceptional therapy services in a comfortable setting that resembles a 5-star hotel.

Cons

• "Please, keep your loved ones away from this horrific place!"
• "The entire staff is unprofessional and totally heartless and detached."
• "The nurses stay on their computers and are not attentive to the patients."
• "This total neglect trickled down to all departments there."
• "No one cares for the elderly patients’ well being."
• "Some of them are not too friendly."
• "The food is not that great, it's like hospital food."
• "They could care less about the patients."
• "It is an ongoing country club that wants to keep their reputation based on looks/atmosphere."

Review

Riviera Health Resort has received mixed reviews from different individuals who have experienced their services. One reviewer shares their positive experience, stating that they were pleased with the healthcare service they received during their recovery period. They commend the helpful and kind staff at the facility, recommending it as a quiet and calm place for recovery after any medical procedure.

However, another reviewer had a completely different perspective. They express deep concern about the quality of care provided at Riviera Health Resort, specifically mentioning that their mother became seriously ill with pneumonia during her stay there. The reviewer alleges that the entire staff is unprofessional, heartless, and detached, often congregating and loudly conversing in Spanish. They further claim that nurses are not attentive to patients and spend too much time on computers instead of caring for those in need. Additionally, the reviewer describes how elderly patients are left sitting in wheelchairs for long periods in hallways while having their meals on small tables next to them.

The Therapy Department receives praise from one reviewer who appreciated their positive response to communication and display of humanity. However, this positive experience was not mirrored with other departments within the facility. The individual mentions difficulties in receiving communication from the administration and expresses concerns about neglectful care across all departments.

One person shares a review based on their current experience with their mother in rehab at Riviera Health Resort. They mention that there is plenty of personnel available to attend to patients' needs, including nurses with assistant nurses for each shift change. Strict visitation policies due to COVID-19 are mentioned but flexibility is provided as long as visitors adhere to scheduled appointments. The option for privacy by paying extra for a separate room is also highlighted.

While most of the people encountered by another individual were nice at Riviera Health Resort, some were not overly friendly but still provided adequate treatment. The quality of food is criticized as being comparable to hospital food; however, doctors and cardiologists are praised for their professionalism. The facility itself is described as well-organized, particularly in terms of COVID-19 protocols.

A physician also offers their perspective, highlighting the excellent care provided by nurses at Riviera Health Resort. They specifically mention two nurses who showed dedication, kindness, and professionalism to all patients, including the reviewer's mother. They further express satisfaction with the availability of doctors, helpfulness of social workers, quality therapy services, and nutritious meals.

Lastly, a reviewer shares disappointment with Riviera Health Resort after their mother was rejected for admission due to her mental status. The reviewer claims that this decision was based on incorrect information provided by a representative from the facility and implies that the facility prioritizes its reputation over patient care. However, they eventually found another clean, organized, and caring facility for their loved one.

Despite the contrasting experiences reported in these reviews, it is clear that there are both positive and negative aspects to consider when evaluating Riviera Health Resort.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Winn-Dixie (0.5 miles)
• SMP Pharmacy Solutions: Retail & Specialty (0.6 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)

Theaters

• AMC Sunset Place 24 (0.3 miles)

Restaurants

• Shake Shack (0.3 miles)
• Dadeland Mall (2.1 miles)
• Earls Kitchen + Bar (2.2 miles)
• The Cheesecake Factory (2.2 miles)
• Wendy's (2.4 miles)
• Delicias De Espana (2.8 miles)
• Greenstreet Cafe (2.8 miles)

Hospitals

• South Miami Hospital (0.8 miles)
• Doctors Hospital (1.4 miles)

Parks

• Dante Fascell Park (1.1 miles)
• Coral Pine Park (2.7 miles)
• Peacock Park (2.9 miles)
• Douglas Park (2.9 miles)
• Tropical Park (3 miles)
• Regatta Park (3.3 miles)
• Continental Park (3.4 miles)

Cafes

• Joanna's Marketplace (1.5 miles)
• Panera Bread (2.2 miles)
• Nespresso Boutique at Macy's (2.3 miles)
• Crema Gourmet Espresso Bar (3.4 miles)
• Starbucks (4.2 miles)
• Moulin Rose Cake & Bakery Shop (4.5 miles)
• Panera Bread (5.4 miles)

Places of Worship

• St Thomas the Apostle Catholic Church (2 miles)
• St Louis Catholic Church (3.7 miles)
• Bible Truth Chapel (4.5 miles)
• St Dominic's Catholic Church (5.1 miles)

Physicians

• Nicklaus Children's Hospital (2.6 miles)
• Valdes Rafael DDS (3.3 miles)
• Baptist Health Miami Cancer Institute (3.8 miles)
• UM Sylvester/Physicians at Kendall (4.5 miles)

Transportation

• American Airlines (5.1 miles)
• Concourse G (6 miles)
• Concourse F (6 miles)
• Concourse H (6 miles)
• Concourse J (6.1 miles)
• Turkish Airlines Lounge (6.1 miles)
• Security Checkpoint H/J (6.1 miles)