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2.4 from 60 reviews
5 stars
18
4 stars
1
3 stars
2
2 stars
2
1 stars
37
Overall Review of Avante At Leesburg
caveat9 reviews mention this
Phone communication feels hard
Residents and families report trouble reaching the nurses by phone or call buttons.
Several reviews describe difficulty getting through to staff or getting calls answered, including instances where phones ring without anyone responding. Other families say they left messages with no follow-up and struggled to get timely updates, especially when they needed information about care or a loved oneās condition. One mixed review says the facility can be clean and care can be good, but that phone service makes it frustrating to talk with a family member.
caveat11 reviews mention this
Cleanliness and odors divide
Some reviews describe serious cleanliness and odor problems on site.
A number of reviewers mention unpleasant smells and conditions they call disgusting or filthy, including accounts tied to urine or incontinence. Others also describe cleanliness concerns alongside complaints about patient care. A few reviews balance this by describing the facility as clean and well-maintained, creating an uneven picture of what residents and visitors experience.
caveat9 reviews mention this
Care is praised, but lapses are reported
Reviews include both praise for clinical effort and accounts of care lapses.
Some reviewers describe the clinical team working hard, caregivers being attentive, and families feeling kept informed and supported. But other reviews include serious allegations tied to wound care, delayed responses, and not addressing urgent needs, with families describing worsening health situations. Taken together, the reviews suggest care quality may vary by situation and staffing coverage.
caveat10 reviews mention this
Staff responsiveness and professionalism vary
Family members report contrasting experiences with staff attitude and follow-through.
Positive reviews highlight staff members who are described as professional, attentive, caring, and helpful, with some naming specific roles for communication and day-to-day support. However, many lower-rated reviews characterize staff as rude, overwhelmed, or unresponsive, and describe poor coordination when families tried to get answers. Several reviews also connect these staffing problems to delays in care and difficulty resolving concerns.
common2 reviews mention this
Activities keep residents engaged
The community offers a variety of scheduled activities.
At least a couple of reviews mention activities as a meaningful part of daily life, including regular scheduled programming and church services. One review also mentions that an activities-focused team member helped keep activities and daily needs running smoothly.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Avante At Leesburg on seniors.fyi includes 4 photos including images showing interior, landscaping, lobby, building, trees, reception, waiting area, seating area, and more.
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