Highlands Lake Center in Lakeland, FL
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4240 Lakeland Highlands Road, Lakeland, FL 33813
For more information about senior living options: (844) 490-3973
The staff are nice, kind, and very caring, and they work hard to keep the elderly satisfied. Highlands Lake Center is described as one of the better nursing homes, with a friendly environment and caring staff. The facility is clean, well-organized, and welcoming, with a friendly receptionist guiding visitors. The staff are helpful, professional, and compassionate, and residents show improvement with therapy. Administration is friendly and check-in is smooth, contributing to a positive experience for residents and visitors. The meals are healthy and well-prepared, and the dining area is lovely. The rehab program is outstanding, with physical therapists providing first-rate care and encouraging residents to improve daily. Emily Chastain is highlighted as invaluable for coordinating care and addressing family needs.
They note the facility smells strongly of urine and body odor, making the experience unpleasant. They say medications were mismanaged or not given on time. They describe the building as old, dreary, and in need of significant investment. They claim staff are often on their phones or gossiping instead of helping residents. They report call buttons being ignored and residents waiting long for assistance. They allege administration showed a lack of compassion, offering no condolences after a loved one's death. They mention pests and dirty conditions, such as ants and spiders in rooms.Highlands Lake Center in Lakeland is best suited for seniors who need robust rehabilitation and daily therapy, and for families that prioritize a clean, well-staffed environment where therapy progress is visible and family involvement is welcome. The rehab program stands out in many accounts: daily physical therapy, attentive therapists who read charts and push for measurable gains, and a team that often earns praise for empathy and perseverance. The facility's cleanliness and orderly operations also surface repeatedly, along with transportation for appointments and a dining experience that many residents and families deem solid. For families closing in on a post-acute trajectory or seeking a facility where rehab momentum can drive recovery, Highlands Lake Center often delivers meaningful results.
Not every family will want Highlands Lake Center, though. Those needing unwavering, uniform performance across every shift should look elsewhere. Several reviews flag inconsistent med administration, delayed responses to call buttons, and moments when staff appeared stretched or distracted. Administration and policy communication also diverge from family expectations in some cases, leaving questions about how care plans are implemented in real time. Odors, pests in rare reports, and variability in food quality can unsettle residents and visitors who expect a consistently smooth, all-the-time operation. In short, for families with zero tolerance for staffing fluctuations or administrative lapses, alternatives may be preferable.
The pluses - top-tier rehabilitation, a proactive therapy team, and generally clean, welcoming surroundings - tend to offset many of the drawbacks when the priority is recovery and daily improvement. Families repeatedly highlight therapists who stay involved, field questions, and coordinate with families to keep care on track. The rehab emphasis shows in patients returning home with better mobility and ongoing therapy plans, reinforced by nurses and CNAs who demonstrate patience and genuine concern. The environment is described as bright, with a lake-adjacent feel in some rooms, and the culture often centers on compassionate, hands-on care. These strengths can make Highlands Lake Center a strong fit for recuperation, especially for residents who respond well to structured rehab.
Yet the more challenging threads cannot be ignored. A notable portion of reviews recount concerns about call-light responsiveness, medication timing, and occasional lapses in bedside attentiveness. Some families describe administrative communication as uneven, with mixed experiences in how care plans are reviewed or how concerns are escalated. There are also consistent reminders about the need to verify current staffing levels, since turnover and agency nurses appear in some shifts. On the environmental side, a few notes point to lingering odors or pest issues, and dining quality can vary enough to matter to residents with particular tastes. Taken together, these factors create a real risk that satisfaction hinges on the specific team on duty.
When the positives align with the right expectations, Highlands Lake Center can be a strong choice for recovery-focused senior care. The rehab strength, combined with clean facilities and a culture of warmth from many caregivers, provides a credible pathway to regained independence and ongoing progress. Families should approach with a clear plan: request a detailed care plan early, confirm medication policies and who oversees them, and establish expected response times for assistance. Meet the therapy team, tour the rehabilitation areas, and ask about the levels of staffing on weekends and holidays. A candid preview of how call lights are handled and how ongoing communication with families is managed will reveal much about how the facility operates in practice.
Bottom line: Highlands Lake Center is a practical option for those prioritizing rehabilitative momentum, strong cleanliness standards, and a responsive therapy culture. It is less ideal for families seeking perfect consistency across all shifts, with every caregiver - especially around med administration and call-bell response - delivering uniform performance. For decision-makers, the right move is to prioritize rehab goals while verifying current staffing stability and care-planning processes. If that verification supports steady, attentive care, Highlands Lake Center deserves serious consideration. If not, it is prudent to compare alternatives in the Lakeland area that emphasize uniform staffing, medication reliability, and consistently transparent family communication.
179 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highlands Lake Center is an assisted living community located in the beautiful city of Lakeland, FL. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
For those looking to pamper themselves, we have a beauty salon on-site where residents can get their hair and nails done. We also provide cable or satellite TV for entertainment purposes. Our community operated transportation service makes it easy for residents to explore the surrounding area.
Our computer center allows residents to stay connected with loved ones and engage in online activities. Meals are served in our dining room, offering restaurant-style dining with special attention given to dietary restrictions. Residents can also enjoy their meals in our outdoor space or kitchenette if desired.
To keep our residents active and engaged, we offer a fitness room and gaming room. For those who enjoy reading, we have a small library available. Telephone service and Wi-Fi/high-speed internet are provided for convenience.
Our caring staff is available 24/7 and can assist with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided to ensure that residents receive their medications on time.
At Highlands Lake Center, we understand the importance of mental wellness, which is why we offer a mental wellness program to support our residents' emotional well-being.
In terms of nearby amenities, there are two cafes, two parks, nine pharmacies, 17 physicians' offices, 32 restaurants, one transportation option nearby, six places of worship within close proximity, as well as a hospital nearby.
Overall, Highlands Lake Center provides a comfortable and supportive environment for seniors seeking assisted living services in Lakeland, FL. Our community offers numerous amenities and care services to meet the needs of our residents while also providing convenient access to nearby amenities for added convenience.
Highlands Lake Center is located at 4240 Lakeland Highlands Road, Lakeland, FL 33813 in Polk County, Florida
Highlands Lake Center on seniors.fyi includes 6 photos including images showing interior, landscaping, dining, decor, lobby, lighting, reception area, physical therapy, and more.
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