Highlands Lake Center

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  • Interior

    A hospital reception area with a counter and medical staff working.

  • Outdoors

    A serene lakeside view featuring a wooden dock surrounded by lush greenery and trees.

  • Decor

    A spacious and well-lit dining hall with neatly arranged tables and chairs.

  • Building

    A hotel entrance with a covered driveway and clear blue skies.

  • Lighting

    A well-designed waiting room with comfortable seating and elegant decor.

  • Exercise Equipment

    A well-equipped physical therapy and rehabilitation room with exercise equipment and parallel bars.

Highlands Lake Center

4240 Lakeland Highlands Road, Lakeland, FL 33813

For more information about senior living options: (844) 490-3973

2.9 from 8 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro The rehabilitation resources at Highlands Lake Center are very impressive, featuring a dedicated staff of a dozen rehab specialists who provide excellent care.
  • pro Many patients and their families appreciate the caring nature and kindness of several staff members, contributing to a positive atmosphere in the facility.
  • pro The physical therapy department is highly regarded for its first-rate services and the effective encouragement provided by therapists during recovery.
  • pro The facility is consistently noted for being clean and pleasant, creating a welcoming environment for residents.
  • pro Families have experienced good communication with staff regarding care and were able to participate in their loved ones' rehabilitation process.
  • pro The dining area offers enjoyable meals, enhancing the overall experience for both residents and their visitors.
  • pro Some patients reported significant improvements in their condition due to the attentive care they received from nurses and therapists during their stay.

Cons

  • pro Patients' call buttons are frequently ignored, leading to prolonged wait times for assistance.
  • pro Staff members display a lack of professionalism, with some observed laughing at patients in distress.
  • pro There is inconsistency in care and policies among the staff, creating confusion and frustration.
  • pro The facility has experienced a decline in quality due to high turnover rates and the hiring of agency nurses.
  • pro Essential supplies such as wipes have been replaced with inadequate alternatives, forcing families to provide their own essentials.
  • pro The physical facility is described as old and poorly maintained, contributing to a negative overall environment for residents.
  • pro Some staff members exhibit contemptible indifference towards patients, diminishing the overall quality of care.
  • pro Despite signs promoting "caring" and "dignity," many patients are observed being neglected or poorly treated.

Review

Highlands Lake Center has garnered a mixed bag of reviews, with many experiences reflecting significant concerns about care quality and staffing, while others highlight commendable rehabilitation services and positive interactions with specific staff members. Individuals who have visited or had loved ones stay in the facility articulate a range of emotions—frustration, disappointment, gratitude, and even hope—pointing to both systemic issues and shining examples of dedicated care.

Several reviewers noted instances where call buttons went unanswered for extended periods. Patients reported feeling neglected, with one caregiver expressing dismay at observing urine-drenched individuals wandering the halls while staff seemed indifferent to their needs. The majority of complaints centered around understaffing; nursing personnel appeared overwhelmed and were often observed directing families to wait for Certified Nursing Assistants (CNAs) rather than attending to patient needs directly. In some cases, CNAs were described as pleasant but overworked, leaving little room for support when staff was stretched thin.

Despite these substantial critiques regarding general attentiveness and responsiveness from nurses, some experiences stood in stark contrast. A reviewer praised the rehab department's impressive capabilities, emphasizing that the physical therapists were diligent in pushing patients toward recovery goals. This insight underlines that even within an ostensibly struggling facility, there are standout professionals making a meaningful difference in patients' lives. Several reports highlighted daily therapy sessions that significantly advanced patient mobility and overall well-being, indicating that skilled rehabilitation efforts could greatly benefit those requiring post-surgical care or recovery from injuries.

Compounding these issues is a perception that management has worsened in recent months following a change in ownership. Reports surfaced about diminished quality of supplies used by staff members, leading to practices deemed inappropriate by family members—such as using towels to assist with personal hygiene instead of providing proper medical supplies like wipes. Such changes sparked worry among families regarding how cost-cutting measures impact patient care standards.

However, amid the grievances about staffing quality and inconsistency are glimmers of positivity articulated by family members who believe their loved ones received adequate attention from certain caring workers amidst the chaos. One review shared uplifting feedback on the dining experience provided at Highlands Lake Center; meals were described as enjoyable both by residents and their visiting family members. This familial participation during meal times served as an opportunity for connection between residents and caregivers alike.

Encouragingly enough, there exists clear acknowledgment that Highlands Lake Center offers an active rehabilitation program alongside a clean environment—a point reiterated across various testimonials praising both cleanliness and safety protocols established within the facility for protecting vulnerable residents prone to wandering or confusion. While some individuals left with serious concerns about staff morale or treatment practices evident during their visits—for instance witnessing inappropriate behavior among staff—others felt reassured by accessible management levels engaging with families personally throughout care discussions.

Ultimately, Highland Lake Center sits at a crossroads between exemplary rehab capabilities and troubling service shortcomings marked by apparent disconnects within its staffing structure and corporate policies guiding daily operations. Families contemplating taking loved ones into this facility may feel inclined to explore firsthand accounts from previous visitors while weighing individual experiences against reported systemic challenges affecting comprehensive resident care quality moving forward.

Features

Housing

  • 179 resident community capacity 179 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Highlands Lake Center is an assisted living community located in the beautiful city of Lakeland, FL. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.

For those looking to pamper themselves, we have a beauty salon on-site where residents can get their hair and nails done. We also provide cable or satellite TV for entertainment purposes. Our community operated transportation service makes it easy for residents to explore the surrounding area.

Our computer center allows residents to stay connected with loved ones and engage in online activities. Meals are served in our dining room, offering restaurant-style dining with special attention given to dietary restrictions. Residents can also enjoy their meals in our outdoor space or kitchenette if desired.

To keep our residents active and engaged, we offer a fitness room and gaming room. For those who enjoy reading, we have a small library available. Telephone service and Wi-Fi/high-speed internet are provided for convenience.

Our caring staff is available 24/7 and can assist with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided to ensure that residents receive their medications on time.

At Highlands Lake Center, we understand the importance of mental wellness, which is why we offer a mental wellness program to support our residents' emotional well-being.

In terms of nearby amenities, there are two cafes, two parks, nine pharmacies, 17 physicians' offices, 32 restaurants, one transportation option nearby, six places of worship within close proximity, as well as a hospital nearby.

Overall, Highlands Lake Center provides a comfortable and supportive environment for seniors seeking assisted living services in Lakeland, FL. Our community offers numerous amenities and care services to meet the needs of our residents while also providing convenient access to nearby amenities for added convenience.

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Nearby Places of Interest

Places of Worship

  • Highland Park Church of the Nazarene (0.6 miles)
  • The Rock Community Church (2 miles)
  • Way Community Church (2.1 miles)
  • South Florida Baptist Association (2.1 miles)
  • Church Of The Resurrection (2.4 miles)
  • Victory Church at Lakeside Village (3.7 miles)
  • Christ Lutheran Church (6.5 miles)

Parks

  • Woodlake Park (1.2 miles)
  • Circle B Bar Reserve (4 miles)
  • Adair PARK (5.2 miles)
  • Lake Parker Park (6.6 miles)

Pharmacies

  • Winn-Dixie (1.5 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.5 miles)
  • PharMerica (2.5 miles)
  • Tri County Pharmacy (2.6 miles)
  • Walgreens (3.4 miles)
  • Ariana Pharmacy (4.2 miles)

Physicians

  • Lakeland Primary Care Associates (1.5 miles)
  • Doctor Today Tlc (1.5 miles)
  • Southside Medical Clinic (1.7 miles)
  • Adult Primary Care Of Polk County (1.7 miles)
  • St Luke's regional health care (2 miles)
  • Dermatology Associates (2.1 miles)
  • Lakeland Open Mri (2.1 miles)

Restaurants

  • Ling's Buffet (2.1 miles)
  • Andy's Frozen Custard (2.1 miles)
  • First Watch - South Lakeland (2.1 miles)
  • Winners Circle Sports Bar & Grill (2.1 miles)
  • PDQ (2.2 miles)
  • Chick-Fil-A (2.2 miles)
  • Tijuana Flats (2.3 miles)

Cafes

  • Starbucks (2.3 miles)
  • Black & Brew Coffee House & Bistro (4.4 miles)

Hospitals

  • Polk Starlight Sleep Labs (2.6 miles)
  • Lakeland Regional Health (5.2 miles)
  • Lakeland Regional Heal (5.3 miles)
  • Radiology Department (5.4 miles)
  • Lakeland Regional Medical Center (5.4 miles)
  • Endoscopy Unit (5.5 miles)
  • Bartow Regional Medical Center (6.7 miles)

Transportation

  • Railroad Tracks (4.3 miles)
  • Lakeland Linder Regional Airport (LAL) (5.6 miles)

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