Highlands Lake Center in Lakeland, FL
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Information last verified:
4240 Lakeland Highlands Road, Lakeland, FL 33813
For more information about senior living options: (844) 490-3973
The facility is very clean and odor-free, with daily sheet changes. The staff are friendly, caring, and go above and beyond for residents. Families report prompt communication and updates about their loved ones’ care. Residents show improvement and receive necessary physical therapy and treatments. The center provides a welcoming environment with engaging activities and compassionate staff. The dining area is pleasant, meals are healthy, and residents enjoy them. The rehab department is first-rate, with dedicated therapists and visible progress. The facility is well-kept, safe, and has an attractive environment. Staff consistently treat residents with dignity, empathy, and respect.
They warn families not to place loved ones in this SNF, claiming residents will die within weeks and alleging neglect or elder abuse with no required documentation. They observed a resident with bruises and bandages the very next day, suggesting possible harm. They describe the care as horrible and criminal, asserting staff have no idea how to care for the elderly. They state the facility should be shut down. They were horrified by a pervasive smell of dirty clothes and body odor in the facility. They allege medications were mismanaged, with some running out and refills delayed for days. They report ants and spiders in a resident’s room. They claim call buttons are ignored and residents are yelled at, with little effort to update families unless asked. They complain the facility is old and in poor condition, needing significant investment. They accuse cost-cutting of using cheap supplies (towels and washcloths) and forcing families to supply their own. They say staff seem distracted by phones or gossip, rather than attending to residents. They recount a lack of compassion from administration, including no condolences after a death and poor communication.Highlands Lake Center in Lakeland, Florida is best suited for seniors who are navigating post-acute recovery or rehabilitation and for families that can be actively involved in daily care planning. The community consistently earns praise for cleanliness, a calm environment, and a front-line staff that genuinely strives to help residents regain function and enjoy daily life. For households prioritizing structured rehabilitation, timely therapy, and a caring, responsive caregiving team, Highlands Lake Center presents a practical, occupation-focused option where progress is visible and attention to residents is frequent. The facility’s appeal rests on observable, tangible care rituals: tidy rooms, fresh linens, organized spaces, and a rehab-driven ethos that places daily therapy at the center of the resident’s schedule.
Those who may want to consider alternatives are families with needs that hinge on uninterrupted staffing consistency, flawless communication, and uniform medication management across shifts. Several reviews point to variability in responsiveness and administrative follow-through, including delayed medication administration, gaps in family updates, and disagreements about discharge or care plans. For loved ones with highly complex medical needs, fragile health, or dementia that requires meticulous supervision, the possibility of fluctuating caregiver attention and inconsistent policy application may make other facilities with steadier staffing and more predictable communication a safer bet. In short, Highlands Lake Center can deliver strong day-to-day care, but it may not be the best match when unwavering reliability and uniform policy adherence are nonnegotiable.
The strongest positives, cleanliness, a welcoming atmosphere, and a robust rehabilitation program, often stand in favorable relief against the headline concerns. The environment is repeatedly described as well-kept, with residents and visitors noting the absence of strong odors and the presence of pleasant, orderly spaces. The rehabilitation component is a standout: physical therapy is frequent, with dedicated therapists who track progress by charts and patient goals, and the overall rehab culture is described as empathetic and goal-oriented. Families repeatedly highlight therapeutic benefits, including meaningful mobility gains and daily therapy that helps residents regain independence. In conjunction with rehab, attentive nurses, CNAs, and supportive administrative staff contribute to a sense that residents are treated with dignity and effort, especially when care plans are clearly coordinated and family members are invited to participate.
Yet the same reviews inject a candid counterweight. A subset of experiences details missed call bells, delayed response times, and medication management issues that can undermine confidence in care consistency. Several families report that communication from administration can feel sporadic or cumbersome, particularly around adverse events, falls, or discharge planning. Dementia care and safety are recurrent themes: wandering risk, the need for reliable monitoring, and the importance of procedural clarity across shifts. These concrete frustrations reveal that, while frontline personnel often demonstrate true compassion, the governance layer, policy execution, timely updates, and cross-team communication, can lag, sometimes leaving families feeling uncertain about the trajectory of their loved one’s care.
Within the staff landscape, the contrast is sharp. Numerous residents and families sing the praises of specific caregivers, examples abound of CNAs and nurses who go beyond expectations, and of therapists who are both professional and encouraging. The same threads surface repeatedly: a dedicated, personable staff member can become a lifeline, with appreciation focused on individuals who listen, document accurately, and coordinate with families. On the other hand, some reviews describe a culture where phones, conversations, and hallway chatter overshadow active caregiving, especially during busy shifts. The best-conditioned takeaway is that Highlands Lake Center hosts a capable, caring workforce, but consistency varies; the strongest experiences hinge on relationships with standout team members and proactive managers who ensure care plans are implemented across every shift.
For families evaluating options, the practical path is to verify several operational realities before committing. Direct inquiries should target current staffing ratios by shift, the average time to answer call bells, and the formal process for documenting and sharing clinical changes with families. Request a candid discussion with the rehab director and the administrator about discharge planning, medication reconciliation, and incident reporting. Observe a meal or therapy session, and ask to speak with a few residents and family members who are not in the immediate viewing circle. If memory care or safety is a critical need, seek a through-line in the facility’s wandering protocols and staff supervision plans. Finally, review recent state-inspection outcomes and ask about any actions taken to address prior program gaps.
In the end, Highlands Lake Center represents a balanced proposition: excellent rehab potential, high cleanliness standards, and a staff core capable of extraordinary kindness. These strengths can deliver meaningful outcomes for a resident whose primary needs are therapy-driven recovery, daily structure, and a supportive, engaged care team. The decision hinges on appetite for variability in administrative responsiveness and on comfort with the facility’s ability to maintain consistent care across all shifts. Families content to supervise and advocate, while leaning on the rehab strengths and the frontline warmth, will find Highlands Lake Center to be a compelling choice. Those whose decision calculus places paramount importance on seamless communication, uniform medication management, and uncompromising staffing stability may wish to explore alternatives that promise steadier operational consistency. The facility warrants careful, in-person evaluation, with clear expectations set from day one and regular, proactive updates as care plans evolve.
179 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highlands Lake Center is an assisted living community located in the beautiful city of Lakeland, FL. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
For those looking to pamper themselves, we have a beauty salon on-site where residents can get their hair and nails done. We also provide cable or satellite TV for entertainment purposes. Our community operated transportation service makes it easy for residents to explore the surrounding area.
Our computer center allows residents to stay connected with loved ones and engage in online activities. Meals are served in our dining room, offering restaurant-style dining with special attention given to dietary restrictions. Residents can also enjoy their meals in our outdoor space or kitchenette if desired.
To keep our residents active and engaged, we offer a fitness room and gaming room. For those who enjoy reading, we have a small library available. Telephone service and Wi-Fi/high-speed internet are provided for convenience.
Our caring staff is available 24/7 and can assist with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided to ensure that residents receive their medications on time.
At Highlands Lake Center, we understand the importance of mental wellness, which is why we offer a mental wellness program to support our residents' emotional well-being.
In terms of nearby amenities, there are two cafes, two parks, nine pharmacies, 17 physicians' offices, 32 restaurants, one transportation option nearby, six places of worship within close proximity, as well as a hospital nearby.
Overall, Highlands Lake Center provides a comfortable and supportive environment for seniors seeking assisted living services in Lakeland, FL. Our community offers numerous amenities and care services to meet the needs of our residents while also providing convenient access to nearby amenities for added convenience.
Highlands Lake Center is located at 4240 Lakeland Highlands Road, Lakeland, FL 33813 in Polk County, Florida
Highlands Lake Center on seniors.fyi includes 6 photos including images showing interior, landscaping, dining, decor, trees, waiting area, bright lighting, lobby, and more.
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