Highlands Lake Center is a nursing home community in Lakeland, FL.
Information last verified:
Highlands Lake Center in Lakeland, FL
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4240 Lakeland Highlands Road, Lakeland, FL 33813
For more information about senior living options: (866) 208-4318
Residents and visitors frequently describe the building as very clean.
Many reviewers comment on cleanliness and freshness, noting no bad smell on arrival and that linens are changed regularly. Several also say the rooms and common areas look well maintained and organized. A smaller number of reviews raise concerns about strong urine odor or unsanitary conditions, including reports of dirty-smelling areas and pests.
A consistent theme is supportive, responsive staff members.
Across the reviews, families and visitors describe staff as caring, kind, and attentive to residents’ needs. Multiple people mention staff professionalism and empathy during visits, as well as willingness to help with daily comforts and questions from family members. Some reviewers, however, describe breakdowns in compassion and responsiveness, including accounts of delayed help and insufficient communication around critical moments.
Reviews vary on how consistently nursing handles calls and medications.
A few reviewers say they were kept updated after falls and that nurses called families when something happened. Others highlight concerns about medication being mismanaged or not given on time, and they describe delays in getting in touch with the home. There are also accounts of families not being notified after a death or waiting a long time for assistance once call lights were used.
Physical therapy appears to be a core part of the experience.
Several reviews describe physical therapy happening frequently, with some people noting it occurred on most days and helped residents build strength and mobility. Families also mention feeling reassured by care plans and regular therapy involvement during recovery. A few reviews contrast that positive rehab experience with complaints about facility-wide care, including medication issues and staffing concerns.
Dining experiences range from healthy and liked to needing improvement.
Some reviewers say the food is healthy, that residents like it, and that meals are prepared to match dietary needs. A few also describe specific issues with food delivery arriving late or arriving cold. Negative reviews still show up, including one describing inedible food and another complaining of meal quality overall.
Several nearby physician and hospital options may support care coordination.
The immediate area includes physician offices and a nearby hospital, which can matter for appointments and transfers. Nearby options listed include Lakeland Primary Care Associates and Lakeland Regional Health, along with a cluster of additional physician and hospital categories in the same radius.
Some reviews describe slow call-light response and possible staffing gaps.
A few reviewers say they experienced long waits after using call buttons and describe situations where help did not arrive promptly. Some also suggest nurses were less available than expected, with references to repeated delays or unclear escalation when multiple call lights were on. These complaints stand alongside other reviews that describe quick nurse response and residents getting needs met in a timely manner.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
179 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHighlands Lake Center is located at 4240 Lakeland Highlands Road, Lakeland, FL 33813 in Polk County, Florida
Highlands Lake Center on seniors.fyi includes 6 photos including images showing interior, landscaping, dining, decor, waiting area, bright lighting, lobby, lighting, and more.
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Building
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Exercise Equipment
