Terraces of Lake Worth

Pros

• Tonya is very sweet and informative.
• Dimond is kind and goes the extra mile to assist visitors.
• Og is very nice and attentive to family visits.
• Maria is a skilled CNA who is really good at her job.
• The facility is clean and smells pleasant.
• Dr. Amin is making great changes as administrator.
• OG with Activities is really nice and helpful.
• Marie, the CNA, is really nice.
• Dimon, the guest service coordinator, is really sweet and helpful.
• The food is good and served in large portions.

Cons

• The facility is described as neglectful and unresponsive to residents' needs.
• Staff often leaves for second jobs, leaving residents unattended for hours.
• Nurses are perceived as clueless and not speaking English, hindering care.
• Staff allegedly grab elderly residents' phones to generate 5-star reviews for the facility.
• Clothing goes missing and is not replaced, with residents wearing the same shirt for days.
• Residents are found in wet clothing and distressed, with reports of refused assistance or disrespectful treatment.
• There is a lack of Spanish-speaking staff despite assurances, indicating communication barriers.

Review

Terraces of Lake Worth is a facility that elicits a wide spectrum of experiences from the families and visitors who spend time there. Some reviewers speak of care and compassion that shines through despite the challenges of a rehabilitation setting, while others detail serious concerns about safety, leadership, and day-to-day operations. Taken together, the notes form a complex portrait of a place that clearly means a lot to those involved, for better and for worse.

On the positive side, a number of voices highlight staff members who stood out for their kindness, efficiency, and direct help during recovery. A social worker named Tonya is repeatedly described as sweet and to the point, offering clear information that helps families navigate the rehabilitation process. A coordinator named Diamond (Dimond) is praised for taking time to guide family members and escort them, showing personal attention that eases anxieties during a stressful period. Another staff member, Og, receives multiple compliments for being friendly and for his role in coordinating family visits and activities. Maria, a CNA, is called a "jack of all trades" and a strong performer in caregiving, while Dimon (Dimon, the guest service coordinator) is repeatedly recognized for his or her helpfulness and crisis-avoidance, keeping things moving smoothly for residents and families. The administrator, Dr. Amin, is credited by some with making meaningful improvements and engaging with families to understand their needs. On weekends or during visits, families note cleaner rooms and more pleasant smells - positive shifts from earlier impressions - contributing to a sense that the facility can deliver solid care when its leadership and frontline staff align.

There are also commendations about the breadth of activities and social opportunities available to residents. Several reviewers mention trips and activities that have real positive effects on mood and engagement, with Og and other staff members helping coordinate these events. The sense that the staff cares about more than just medical needs - caring for the whole person through social interaction and enjoyable activities - appears repeatedly, along with remarks that the food, while sometimes needing adjustments, is generally satisfactory and provided in ample quantities.

Yet, alongside these positives, there are frequent and forceful criticisms that center on staffing, leadership, and consistency of care. A recurring theme is that staffing levels are insufficient at certain times, with reports that many nurses leave in the early morning hours to pursue second jobs, leading to gaps of two to four hours when loved ones are not supervised. Language barriers also surface, with complaints that many nurses do not speak English well and that Spanish-speaking staff were not available as expected, despite assurances before admission. These concerns touch every aspect of daily life in the facility, from basic monitoring to timely responses when patients need help.

Several reviewers describe disturbing experiences that they attribute to neglect or poor treatment. One family recounts clothing disappearing and being replaced only after repeated assurances, followed by weeks without resolution. They also describe their father being found in wet clothing on multiple occasions, with nurses and aides allegedly failing to help or show empathy, framing the situation as emotional distress for the patient. The use of terms like "emotional abuse" appears in accounts of how residents were treated or neglected during overnight hours, paired with notes of promises that never materialized. These stories have led some families to threaten regulatory escalation and legal avenues if immediate improvements are not made.

The facility's physical environment also draws mixed reactions. Reviewers describe an older building with cramped bathrooms and small rooms that offer limited space for visitors, which can impact the experience of care and companionship. Some note a strong initial impression of an older, perhaps less polished facility, while others observe that the environment improves with more frequent cleaning, better scent management, and a well-run maintenance and housekeeping routine. There is a sense that the physical state of the building matters as much to the patient experience as the quality of clinical care, with cleanliness and odor being cited as important cues for overall well-being.

In terms of nutrition and everyday care, opinions vary but trends emerge. Several reviewers appreciate the generosity of portions and the overall pleasant flavor profile of meals, with some commenters longing for more fresh vegetables and better menu variety. The praise for staff members who attend to residents' needs - whether it's bedside assistance, timely medication administration, or a helpful hand during therapy sessions - appears again and again. Some residents and families highlight specific CNAs and therapists who go above and beyond, while others express frustration with slow or incomplete communication from the front desk or therapy departments, underscoring a need for more reliable, proactive outreach.

Overall, the tone around Terraces of Lake Worth reads as a tale of two experiences: moments of genuine care, warmth, and competent coordination punctuated by troubling gaps in staffing, language accessibility, and consistent leadership. Families who witness positive interactions - where staff take time to ensure a loved one is comfortable, safe, and engaged - feel reassured and grateful, often praising individuals like Tonya, Diamond, Maria, Og, Dimon, and Dr. Amin for contributing to a meaningful recovery journey. Others, however, carry lasting frustration from episodes of neglect, missing belongings, uncomfortable conditions, and an impression that patient safety and dignity were compromised when staffing and oversight fell short.

For anyone evaluating Terraces of Lake Worth, the body of reviews suggests a careful, multi-faceted approach. It may be wise to assess current leadership and staffing patterns, inquire specifically about language support and continuity of care, and request a tour that captures real-time interactions among staff, residents, and families. If you decide to move forward, ask about how the facility handles missing clothing or oversights in overnight staffing, what steps are taken to involve families in discharge planning, and how they balance the need for rigorous clinical care with opportunities for meaningful activities and social engagement. The stories here indicate a facility capable of excellent, compassionate care but one that also faces significant hurdles that must be addressed to ensure every resident receives the consistent, dignified treatment that families hope for.

Located in Lake Worth, Florida, this area offers a variety of amenities and services that cater to senior living. With a range of restaurants nearby such as Benny's On The Beach and Harry's Banana Farm, residents can enjoy dining options within a short distance. Additionally, there are several pharmacies including Walgreens and CVS Pharmacy for convenient access to medications. For medical needs, there are reputable physicians and hospitals like South Florida Gastroenterology and JFK Medical Center in close proximity. Transportation options are also available with the Boynton Beach Tri-rail Station just a few miles away. Parks such as Ezel H. Community Park provide opportunities for outdoor activities, while theaters like Cinemark offer entertainment options. Overall, this part of Lake Worth is well-equipped to meet the needs of seniors looking for a comfortable and convenient living environment.

Restaurants

• Lake Worth Playhouse (0.8 miles)
• McDonald's (1.5 miles)
• Benny's On The Beach (1.8 miles)
• Old Key Lime House (2 miles)
• Harry's Banana Farm (2.2 miles)
• Rosalita's Tex Mex Grill (2.2 miles)
• Enzo's Cafe And Bakery (2.6 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (3 miles)
• Common Grounds WPB (5.4 miles)
• Starbucks (5.7 miles)
• Panera Bread (6.6 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Winn-Dixie (2.5 miles)
• Humana Pharmacy (2.5 miles)
• Winn-Dixie (2.8 miles)

Physicians

• South Florida Gastroenterology (1.6 miles)
• JFK Medical Center (1.7 miles)
• Midtown Imaging (1.7 miles)
• Medical Specialists of the Palm Beaches (1.9 miles)
• Florida Allergy & Asthma Assoc (1.9 miles)
• Lighthouse For the Blind of the Palm Beaches (2.8 miles)
• Pbc Dermatology (3.4 miles)

Hospitals

• Jfk Transport (1.7 miles)
• Jfk Cath Lab (1.7 miles)

Places of Worship

• First Congregational Church of Lake Worth (1.8 miles)

Transportation

• Boynton Beach Tri-rail Station (3.8 miles)
• Atlantic Aviation (5.2 miles)
• Delta Sky Club (5.6 miles)
• Concourse C (5.7 miles)
• Meeter / Greeter Waiting Area (5.7 miles)
• Baggage Claim (5.7 miles)
• Avis Rent A Car (5.7 miles)

Parks

• Ezel H. Community Park (4.3 miles)
• Ocean Front Park (5.5 miles)
• Howard Park (6.4 miles)

Theaters

• Cinemark (5.2 miles)
• AMC CityPlace 20 (7 miles)