2826 Cleveland Avenue, Fort Myers, FL 33901
For more information about senior living options: (844) 490-3973
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The staff at the SNU treated the patient's mother very well. The nurses, CNAs, and PT/OT staff were awesome and helped the patient regain independence. The facility provides everything the patient needs, including companionship, timely medications, and regular meals. The staff were kind, and Heritage was clean and odor-free. The staff ensured medications were administered on time.
The facility is awful; a family member contracted scabies there and staff repeatedly lied about it, leaving her in quarantine. The roach problem is terrible, and the staff are slow to respond, including an incident where they told the family member to go around the corner so they wouldn't hear them talk. The staff lied about the medication given, resulting in the patient ending up in the hospital. Communication is poor; visiting is hindered by COVID-19 restrictions and getting through to the operator is unreliable. Leadership turnover is rapid; the Executive Director, Director of Nursing, and Director of Physical Therapy all left within a short period, and the facility failed the State Inspection. The reviews urge potential residents to find another facility.Heritage Park Rehabilitation and Healthcare in Fort Myers is best suited for families prioritizing hands-on, day-to-day care with a warm, service-oriented staff. For a loved one who needs reliable medication management, regular meals, clear daily routines, and steady companionship, this community can deliver a solid baseline of daily support. The positive notes about the nursing team, CNAs, and therapy staff, along with a clean, orderly environment, signal that residents can expect attentive hands-on care and interpersonal warmth from frontline caregivers. When the goal is consistently administered medications, three meals a day, and a calm, tidy setting, Heritage Park often checks those essential boxes.
At the same time, potential residents should weigh reasons to look elsewhere. Leadership stability is a real, recurring concern - reports that the executive director, director of nursing, and director of physical therapy have left within a short span raise questions about governance, accountability, and the facility's long-term strategic direction. Compounding this are serious safety and infection-control red flags: claims of a roach problem, allegations of scabies incidents, and a number of accounts describing slow staff responsiveness. While some reviews praise the care team, these governance and safety issues create meaningful uncertainty about consistency in quality and the ability to rapidly address problems when they arise.
The core strengths - the staff's dedication and the ability to manage medications, meals, and daily routines - do offset several critical needs for many residents. Families with loved ones who value personal attention from nurses, certified aides, and therapists will find the daily caregiving sound and compassionate. The fact that staff interactions are described as kind and the facility is noted to be clean with no persistent odors underscores a hospitable environment where residents can feel comfortable and seen. Yet these positives do not completely shield families from the downside of leadership turnover and documented safety concerns, which can undermine trust over time and complicate problem resolution.
Visitors and prospective residents should scrutinize infection-control practices and operational stability during tours. The repeated, pointed complaints about state inspection shortcomings signal that regulatory compliance and ongoing quality assurance may not be consistently prioritized. The roach issue and the scabies incident, as described by reviewers, point to gaps in environmental management and resident safety that demand concrete, verifiable remediation. Before committing, request recent inspection outcomes, a clear plan for pest control and infection prevention, and a transparent account of how frequently leadership rounds occur and who the on-site administrators are on any given shift.
For families weighing decisions, it makes sense to demand concrete assurances: current staffing levels on the floor, CNA-to-resident ratios, and how care plans are monitored and updated. Ask for an opportunity to meet with the Director of Nursing and the Administrator, and request examples of recent care coordination notes, incident reports, and quality-improvement initiatives. Inquire about how medication administration is double-checked, how meals are planned for residents with dietary restrictions, and how social engagement is structured to prevent isolation. Also verify the facility's pest management records and the timelines for corrective actions tied to any regulatory deficiencies.
Overall, Heritage Park is a practical choice for families seeking reliable day-to-day caregiving and a respectful, clean environment, provided that comfort with some governance risk and potential safety concerns is present. It is not a fit for those who require unwavering administrative stability, rapid incident resolution, and airtight infection-control performance. Alternatives merit serious consideration for families prioritizing consistent leadership and demonstrable safety records. If these concerns are heightened, explore other communities with steadier leadership histories and clearer, proactively communicated safety practices, while keeping Heritage Park as a fallback option for days when frontline care and companionship are the decisive factors.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Southwest Florida International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Park Rehabilitation And Healthcare in Fort Myers, FL is a premier assisted living community that offers a wide range of amenities and care services to cater to the needs and preferences of its residents. The community is designed to provide a comfortable and fulfilling lifestyle for seniors while ensuring their safety and well-being.
Residents at Heritage Park can enjoy the convenience of having an on-site beauty salon, where they can receive professional hair and beauty treatments. They also have access to cable or satellite TV in their private rooms, allowing them to stay entertained and connected with the world. Community-operated transportation is available for group outings and organized activities.
For those who wish to stay connected digitally, there is a computer center equipped with Wi-Fi/high-speed internet. The community also offers a fully furnished dining room where residents can enjoy delicious meals prepared by skilled chefs in a restaurant-style setting. Special dietary restrictions are accommodated for individual needs.
Various recreational spaces are available within the community, including a fitness room, gaming room, small library, and outdoor gardens. These spaces provide opportunities for physical fitness, mental stimulation, socialization, and relaxation.
Heritage Park takes care of housekeeping services, ensuring that residents' living areas remain clean and tidy at all times. Move-in coordination assistance is provided to make the transition into the community as smooth as possible.
Care services offered at Heritage Park include 24-hour call system for emergency assistance and supervision. Trained staff members are available around-the-clock to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is handled by professionals to ensure proper dosage and timely administration. Additionally, residents can benefit from the mental wellness program designed to support their emotional well-being.
Nearby amenities include five cafes where residents can enjoy local cuisine or grab a cup of coffee with friends. Two parks offer opportunities for leisurely walks or picnics amidst nature. Twelve pharmacies provide convenient access to medications as needed. With 37 physicians and 33 restaurants in close proximity, residents have easy access to medical care and dining options. Transportation arrangements can be made for non-medical purposes, such as shopping or visiting local attractions.
To enhance the quality of life, Heritage Park offers a range of activities including concierge services to assist residents in planning their day-to-day activities. Fitness programs are available to promote physical health and well-being, while planned day trips provide opportunities for exploration and adventure. Resident-run activities allow individuals to share their hobbies and interests with others in the community. All these activities are scheduled daily to ensure there is always something engaging happening at Heritage Park.
With its close proximity to amenities such as places of worship, theaters, hospitals, and pharmacies, Heritage Park Rehabilitation And Healthcare provides a convenient and comfortable living experience for seniors who value independence, security, and an active social life.
Heritage Park Rehabilitation And Healthcare is located at 2826 Cleveland Avenue, Fort Myers, FL 33901 in Lee County, Florida
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