Mercy Manor North Nursing Home

Pros

• The staff at Manor Oaks is described as patient-centric and caring.
• The lobby is wonderfully comfortable for sitting and meeting family and friends.
• Ryan and the therapists Lisa, Tara, and Susan were very helpful.
• Abby at the front desk was great.
• Care and understanding were exceptional.
• The nursing staff was very caring.
• The staff were super nice and attentive, helping patients get back on their feet.
• The facility followed all COVID protocols.
• The food was delicious.
• The facility was kept in pristine condition.

Cons

• The reviewer described the facility as disgusting, with a urine smell, awful food, and staff that were worse.
• The graveyard shift and weekends were said to deliver substandard care, with basic duties often not performed.
• Manor Oaks was urged to be avoided at all costs due to neglect and mismanagement.
• The staff were described as ambivalent, dismissive, and at times incompetent and damaging.
• A nurse was accused of force-feeding a patient in a gruff manner, causing trauma.
• The discharge process was described as mishandled, with no discharge care plan or proper home equipment, and pressure to switch insurance.
• Bed sores and UTIs were alleged to be undetected or untreated due to lack of observation and compassion.
• The facility was described as dirty and poorly maintained, with paltry portions of food and inconsistent linen changes.
• The care on weekends and holidays was criticized as insufficient, leaving patients without necessary attention.

Review

The reviews paint a complex, often contradictory portrait of the facility and its surrounding system. On the positive side, there are numerous mentions of bright spots that make a real difference for residents and families. Several readers single out therapy staff as standout performers: Ryan, Lisa, Tara, and Susan in therapy are repeatedly described as helpful, attentive, and genuinely caring. Abby at the front desk is also singled out for being great, and many travelers note a comfortable lobby and a welcoming first impression that makes it easier for families to feel at ease during difficult circumstances. In those accounts, a friendly, professional environment seems to set the tone for a good experience, and some families emphasize the value of open communication and honesty from the staff.

Alongside these warm impressions, a broader narrative questions the facility's sustainability and management after changes in ownership. A recurring thread is the concern that the original Manor Care was bought out by the Carlyle Private Equity group, with critics claiming that this shift stripped assets and left a home that skimped on essentials. In these people's view, daytime care could be solid, but graveyard shifts and weekends suffered, with some basic duties going unmet. Several reviewers connect those staffing and resource concerns to wider trends in the area, arguing that Carlyle reduced resources across many local homes and suggesting that families might have better options in nearby assisted living communities in Fort Lauderdale where home health care is integrated into the model.

Not every experience fits neatly into a positive or negative bucket, and some reviews read like cautionary tales. One reviewer describes a stay that lasted only one night, but left a lasting impression: the facility smelled of urine, the food was described as awful, and the staff were said to be worse. That person immediately transferred their loved one to another facility, underscoring how a single night can color perceptions of an entire residence. Similarly intense, another account details a rapid discharge that felt mishandled: a patient, who was not weight-bearing and clearly in need of a discharge plan and home equipment, was checked out in a taxi without a proper care plan or assurance that a wheelchair or walker would be available at home. The reviewer emphasizes a lack of communication in the final days and even suggests that staff attempted to influence insurance decisions mid-stay, with a quick exit that left personal items behind and anger over the process.

Amid these critiques, other narratives stand out for their gratitude and resilience. A reviewer fondly recalls a wonderfully comfortable lobby that served as a space for families to visit and share time together, complemented by staff who were described as nice, understanding, and caring. Another patient notes a decision to place a loved one in care there and expresses deep appreciation for open communication and ongoing honesty from the team. There are also affirmations of genuine empathy from therapists and nurses, alongside stories of staff who stood out during difficult recoveries.

But the thread of dissatisfaction runs deep as well. A particularly strong negative review targets what it calls an "AWFUL FACILITY," accusing the home of insufficient on-time nursing visits, subpar personal care assistants, and a culture where engagement and accountability fell short. The reviewer's language is blunt, insisting that staff who do not demonstrate commitment should not be there, and the sentiment echoes across other accounts that describe nights and weekends as times when care routines fail to meet expectations. The criticisms are not isolated to one wing or department; some reviews generalize them to the whole facility, describing lapses in observation, delays in routine care, and a perceived lack of urgency in responding to residents' needs.

Even within the more negative narratives, there are counterpoints and moments of praise that complicate the overall picture. A review that is frequently cited for its warmth mentions a family member who spent about a week in the building and found the staff to be super nice and attentive, especially in getting the resident back on their feet. The reviewer also notes the facility's dated appearance but insists cleanliness and care were solid enough to merit a recommendation. In other notes, families speak highly of particular staff members - Nurse Naomi, CNA Matilda, and Doctor Hirt, among others - as well as therapists who helped patients gain independence and confidence. Another late entry highlights how staff kept a family informed about their loved one's condition, reinforcing that strong, personal communication can profoundly shape a family's experience despite physical building age or other limitations.

The ongoing conversations about Manor Oaks (and related Manor Care facilities) also touch on practical realities families confront in rehab and recovery. Several accounts mention renovations as a common refrain - facilities often feel dated, even if the daily care remains attentive and compassionate. Food quality and portion size appear as another area of variable experience: some reviewers praise the meals as delicious and well-prepared, while others describe portions as too small or meals that were over-seasoned or served cold. These habitability details - how meals are prepared, how frequently linen is changed, or how therapy schedules are arranged - resonate with families across different reviews, illustrating how small daily routines can color an overall impression of a residence.

COVID-19 protocols also surface as a mixed but important dimension. One reviewer who initially feared rehabilitation during the pandemic found comfort in the facility's adherence to safety measures, noting that all protocols were followed and that nursing and therapy services were effective. This point underscores a broader truth in these experiences: the same facility can feel profoundly different depending on the specific staff on duty, the day of the week, and the particular department involved. In one account, the care team is described as patient-centric and family-oriented, while in others, questions about discharge planning, care coordination, and timely interventions reveal system-level gaps that families experience during vulnerable moments.

In sum, these voices converge to show a place that inspires both deep gratitude and sharp frustration. For some families, Manor Oaks represents a lifeline - staff who treat residents with dignity, clean environments, engaged therapy teams, and honest, ongoing communication that helps families navigate tough decisions. For others, the same building evokes concern about staffing gaps, administrative lapses, and a sense that corporate restructuring has starved essential resources. The mosaic is not uniform; it reveals how the quality of care in such facilities rests on a delicate balance of committed individuals, consistent processes, and the broader policy and financial contexts that shape how care is delivered day in and day out. For anyone evaluating this option, listening to a wide spectrum of experiences and speaking with current staff across departments - therapy, nursing, front desk, and administration - likely provides the clearest picture of what to expect and how to prepare for the realities of life in such a setting.

Located in Fort Lauderdale, Florida, this area offers a variety of amenities that cater to senior living. Close proximity to Coral Ridge Presbyterian Church provides easy access to worship services, while multiple pharmacies such as CVS and Walgreens ensure convenient access to medications and healthcare needs. The abundance of dining options including La Bamba III and Peter Pan Diner offer diverse culinary experiences. For medical care, Eye Centers Of South Florida and Midland Medical Center are within reach. The AMC DINE-IN Coral Ridge 1 theater provides entertainment options, while transportation options like Cypress Creek Station and Brightline offer convenient travel choices. Nearby parks like George English Park and Hugh Taylor Birch State Park provide opportunities for outdoor recreation. Overall, this part of Fort Lauderdale offers a balanced mix of convenience, healthcare, entertainment, and natural surroundings that would be ideal for senior living.

Places of Worship

• Coral Ridge Presbyterian Church (0.3 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Winn-Dixie (1.5 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)

Restaurants

• La Bamba III (0.9 miles)
• McDonald's (1.1 miles)
• McDonald's (1.4 miles)
• Shooters Waterfront (1.9 miles)
• Peter Pan Diner (2 miles)
• Chick-Fil-A (2.1 miles)
• Scandals Saloon (2.3 miles)

Physicians

• Eye Centers Of South Florida (1.1 miles)
• Midland Medical Center (1.9 miles)
• Care Resource (3 miles)
• Rand Eye Institute (5.8 miles)
• Pom MRI and Imaging Center (7 miles)
• Florida Endovascular A (7.9 miles)

Theaters

• AMC DINE-IN Coral Ridge 1 (1.5 miles)

Transportation

• Cypress Creek Station (2.3 miles)
• Brightline (5.1 miles)
• Terminal 1 (8.4 miles)
• Car Rental Center (8.4 miles)
• Delta Air Lines Ticket Counter (8.4 miles)
• Fort Lauderdale Airport- Arrivals Pickup (8.4 miles)
• TSA Security Checkpoint (8.5 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.6 miles)
• Starbucks (4.4 miles)

Parks

• George English Park (3.6 miles)
• Royal Palm Park (3.6 miles)
• Hugh Taylor Birch State Park (3.7 miles)
• Holiday Park (4.3 miles)
• Fort Lauderdale Beach Park (5.2 miles)
• Central Broward Regional Park (6.3 miles)
• Firefighters Park (8 miles)