Heritage Park Health And Rehabilitation Center

Pros

• The manager at the facility actively worked to ensure the best room for the resident, showing dedication to families during challenging times.
• Residents are pleased with the quality of food and friendliness of the staff, fostering a positive environment.
• The physical therapist is supportive and effective in helping residents with their rehabilitation needs.
• Staff members demonstrate compassion and treat residents like family, making them feel valued and respected.
• The facility maintains cleanliness and a pleasant atmosphere, contributing to overall satisfaction among visitors and residents alike.
• Families appreciate regular meetings with staff to discuss their loved ones' care plans, ensuring transparency and involvement.
• Heritage Park has successfully accommodated special occasions, allowing families to celebrate together while maintaining a sense of normalcy for residents.
• The facility works collaboratively with families to manage medication effectively, enhancing residents’ mental alertness and overall well-being.

Cons

• The phone lines at the facility are always down, making it nearly impossible to reach the resident.
• Patients are not allowed to have their own phones, resulting in a frustrating process to communicate with them using a portable phone.
• Physical therapy is rough and has left the patient with bruises.
• There is no accessible social worker for family members to consult regarding concerns or questions.
• Visiting hours are very limited, allowing only once a week for 20 minutes.
• The manager's efforts during COVID limitations did not compensate for the overall challenges faced by families trying to connect with loved ones in care.
• Overall communication with staff can be frustrating due to delays and lack of responsiveness.

Review

The experiences shared by families regarding their loved ones’ stays at various care facilities reveal a spectrum of satisfaction, highlighting both positive and negative aspects of elder care during challenging times. One family expressed relief and gratitude after transferring their mother from the hospital to a local facility that took proactive measures to ensure her comfort and safety amidst ongoing COVID-19 restrictions. The manager’s efforts to secure the best room available for their mother were commendable, especially given the limited options for interior window visits at that time. The facility worked diligently with the family to facilitate outdoor visits, allowing the father easy access to see his wife while adhering to health protocols.

Communication plays a crucial role in the overall experience within these facilities. In this case, the manager reached out promptly upon the mother's arrival, indicating a commitment to transparency and responsive care. Staff members demonstrated attentiveness by assisting with technological needs—ensuring her cell phone was charged so she could maintain contact with her family—and facilitating the notarization of necessary paperwork related to power of attorney arrangements. Such gestures provided reassurance during an emotionally taxing transition. Moreover, feedback from residents like this mother confirmed positive sentiments about food quality and staff interactions, which contributed significantly to her satisfaction.

Conversely, not all experiences echoed such positivity. One reviewer expressed frustration over communication barriers when trying to reach their own mother at a different facility where telephone lines were frequently down. This added stress is compounded by restrictive visitation policies that only allowed brief weekly visits—an arrangement limiting familial connection when it is most needed. Physical therapy concerns also arose; reports indicated that sessions left patients with bruises rather than promoting recovery in a safe manner. This experience underscores critical issues in staff training or resource allocation that can impact patient welfare negatively.

In contrast to these mixed reviews are those who have long-standing relationships with specific care centers, like Heritage Park, which has garnered loyalty and praise over years of consistent service. Families who had utilized this facility for extended periods noted exceptional care provided by staff dedicated not only to physical well-being but also emotional support for residents suffering from conditions like Alzheimer’s disease or following strokes. Regular meetings involving family members facilitated open communication regarding prognosis and treatment adjustments, allowing caregivers and loved ones alike to feel included in decision-making processes concerning their relatives' health.

The importance of emotional well-being cannot be understated as it directly influences patients’ quality of life within these facilities. Reviews highlighted how essential it is for residents to be treated as individuals deserving respect and compassion—a principle that informed staff interactions across multiple visits observed by family members. Celebrating milestones together as a family within shared spaces at facilities helped bridge gaps created by illnesses or restrictions imposed during pandemic times.

While acknowledging different facets of caregiving remains vital in discussions around eldercare, these testimonials collectively illustrate significant contrasts in experiences among various facilities—with some officials excelling while others may fall short regarding support systems for both patients and families navigating complex healthcare landscapes. Reflecting on these narratives offers invaluable insights into what constitutes quality care—and ultimately serves as a guidepost for families searching for compassionate environments where their loved ones can thrive despite life's adversities. Thus far, amid challenges stemming from health crises such as COVID-19 or other serious medical conditions, engaging wholeheartedly with attentive caregivers emerges as an invaluable asset magnificently impacting residents’ lives day-to-day.

Physicians

• Pasco Cardiology Associates (0.1 miles)
• Women's Health of Pasco (0.7 miles)
• Jennifer Roller MD (0.7 miles)
• Colon Edwin MD PA (0.7 miles)
• Florida Medical Clinic (0.8 miles)
• Premier Community Healthcare (0.8 miles)
• Comprehensive Pain Management (0.9 miles)

Pharmacies

• Franklin Pharmacy (0.1 miles)
• Rx Care Pharmacy & Kwik-Mart (0.9 miles)
• Nimoh Pharmacy and Compounding (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Winn-Dixie (1.3 miles)
• Rx Discount Pharmacy (1.5 miles)

Hospitals

• Bayfront Health Dade City (0.7 miles)
• Pasco Regional Hospital (0.7 miles)
• Florida Hospital Zephyrhills Sleep Center (6.6 miles)
• Simpson Breast Health Solutions (6.8 miles)
• Florida Hospital Zephyrhills Outpatient Services (6.8 miles)
• Adventist Health Systems Sunbelt (6.8 miles)
• Pioneer Medical Services (6.8 miles)

Restaurants

• Beef 'o' Brady's (0.8 miles)
• Kafe Kokopelli (0.9 miles)
• KFC (1 miles)
• McDonald's (1.1 miles)
• Captain D's (1.1 miles)
• Burger King (2.2 miles)
• Pancho's Villa Mexican Restaurant (4.7 miles)

Places of Worship

• Gospel Assembly Church (2.5 miles)
• Lighthouse Ministries (5.2 miles)
• New Walk Church (9.8 miles)
• Ridge Manor Community United Methodist Church (9.9 miles)

Cafes

• Starbucks (6.9 miles)
• Little Ninja Thai Japanese Food & Cafe (8.2 miles)
• Saigon Cafe (8.8 miles)
• Hard Dock Cafe (10.1 miles)
• Southern Harmony Cafe (10.5 miles)

Parks

• Zephyrhills Park Playground & Waterpark (8.7 miles)
• Ridge Manor Park (10.8 miles)

Transportation

• Zephyrhills Municipal Airport (ZPH) (9.2 miles)