Coral Trace Health Care

Pros

• The staff at Coral Trace provides good communication and care for residents.
• The facility is clean and well-maintained, with pleasant common areas.
• Some staff members are patient-focused and provide excellent care.
• The beauty shop employees make residents feel special.
• The facility has professional and pleasant staff who interact well with residents.
• One reviewer's mother is happy and well-cared for at Coral Trace.
• On a recent visit, the home was found to be clean and well-maintained, with helpful staff.
• Some reviewers were pleased with the facility and staff, recommending it to others.

Cons

• The staff's total lack of empathy and complete disregard for its patients is beyond reprehensible.
• The place is VERY depressing, sad rooms, sad furniture, and the outside areas are unappealing.
• The staff is aloof, uncaring, and appears to be annoyed when you try to visit.
• They will lie and BS you when you call them out.
• The staff doesn’t return phone calls and on the very rare times you talk to someone they are very rude and short with you.
• They didn’t run any test to figure out what the problem was until we told them to.
• This place should be shut down!
• She has no visitors and it has been impossible to get information from the facility.
• 95% of the staff obviously does not want to be there and they treated my loved one poorly.
• It was deplorable! The food I wouldn't feed to a feral animal.
• The staff is rude and nobody seems to know who is responsible for what job.
• How the Government can continue to let them keep their doors open is beyond me.
• Most all the CNA's have cultural issues with white folks as they have a basic dislike, especially if the caregiver for the resident is involved or attempts to show a CNA what works best for their loved one.
• No compassion, no communication, no respect. A sad state of affairs.
• Coral Trace had put in a Foley catheter that caused my mother to develop an infection.
• Some statements were paraphrased or combined for brevity.)

Review

Coral Trace, a rehab/nursing facility, is facing severe criticism from multiple reviewers who have expressed their dissatisfaction with the staff's lack of empathy and disregard for patients. It is evident that the level of care provided at this facility has left patients and their families feeling neglected and disheartened.

One reviewer implores others to seek alternative options when considering a rehab/nursing facility for their loved ones due to the complete lack of empathy exhibited by Coral Trace's staff. The negative experiences shared by these reviewers are deeply distressing, with one stating that the mere thought of their mother returning to Coral Trace brings her to tears.

The environment at Coral Trace is described as depressing, with sad rooms and furniture, as well as unappealing outdoor areas. Additionally, the staff is portrayed as aloof, uncaring, and annoyed when visitors attempt to engage with them. The front desk personnel are criticized for having a poor attitude and resorting to dishonesty when confronted about it. The COVID-19 pandemic has also worsened the situation, with reviewers suggesting that the staff uses regulations and limited visitation rules as an excuse for subpar care.

Multiple reviewers highlight serious negligence in medical care. One individual recounts how their father was not tested or treated for bowel issues until prompted by his family. To make matters worse, they were only informed about his contagious bowel infection shortly before he was due to be discharged. Lack of communication among staff members is also apparent, with vital information often not being documented in patients' charts.

Poor communication between staff members and family members is another recurring issue at Coral Trace. One reviewer details how they have been unable to obtain updates on their aunt's condition despite making multiple attempts to speak with caregivers. This lack of communication leaves family members feeling devastated and frustrated.

While not all reviews are negative, positive experiences seem to be far outweighed by the negative ones. Some individuals report satisfactory care for their loved ones with dementia, noting that they are well-cared for and enjoy the interactions with staff. However, these positive accounts are overshadowed by the numerous complaints about neglectful and rude staff members.

In summary, Coral Trace is facing severe criticism for its lack of empathy and disregard for patients. The facility's depressing atmosphere, unresponsive and uncaring staff members, and poor communication have left patients and their families feeling neglected and frustrated. Instances of negligence in medical care further compound these issues. While there are some positive experiences reported, the negative reviews dominate the overall perception of Coral Trace as a facility that falls short of providing adequate care and compassion for its residents.

Restaurants

• Taco Bell (0.3 miles)
• House of Omelets (1.4 miles)
• Bonefish Grill (1.5 miles)
• Coco Bakery (2.3 miles)
• Pollo Operations (2.6 miles)
• Domino's Pizza (2.7 miles)
• Taco Bell (2.7 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2.1 miles)
• Caloosa Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (3.8 miles)

Physicians

• Orthopedic Associates (1.6 miles)
• Quigley Thomas A MD (1.6 miles)
• Edward R Dupay Jr DO (1.6 miles)
• Lehigh Medical Group (1.7 miles)
• Mackie Christine MD (2 miles)
• Maternal Fetal Medicine (2.1 miles)
• Shari L Skinner MD (2.1 miles)

Hospitals

• Lee Memorial Health System (2.1 miles)
• Lee Health Asthma/COPD Management - Cape Coral Hospital (2.1 miles)
• LPG Pain Management - Cape Coral Hospital (2.2 miles)
• Psychiatry Consultation Services - Cape Coral Hospital (2.2 miles)
• Lee County VA Healthcare Center (4.3 miles)
• Healthpark Medical Center (6.6 miles)

Cafes

• Panera Bread (3 miles)
• Starbucks (3.3 miles)
• Starbucks (4.1 miles)
• Urban Buzz Coffee (5.7 miles)
• Starbucks (6 miles)
• Panera Bread (6 miles)

Places of Worship

• St Andrew Catholic Church (3.7 miles)

Parks

• Seahawk Park (4.2 miles)
• Calypso Park (4.2 miles)
• Horton Park (4.8 miles)
• Jaycee Park (5.8 miles)
• Sirenia Vista Park (6.1 miles)

Theaters

• AMC Merchants Crossing 16 (5.1 miles)