Consulate Health Care of West Altamonte

Pros

• Some visitors appreciated the cleanliness and odor-free environment of the facility, noting that the staff were friendly and inviting during their visits.
• Several reviews mentioned that residents appeared clean and well-cared for, with activities like hair and nail care being offered.
• Therapy services received positive feedback, with some individuals indicating that they found it helpful and effective during their stay.
• One visitor expressed satisfaction with the overall condition of the facility, stating it was clean and deemed acceptable.
• There were reports of good food quality, even if it sometimes arrived cold, indicating a generally favorable impression of meal offerings at the facility.

Cons

• The facility is outdated and in poor condition, resembling a mental health center rather than a rehabilitation center.
• Staff members are often rude, neglectful, and lack sufficient training to provide adequate care to residents.
• Patients frequently experience delays in receiving help, with call buttons going unanswered for extended periods.
• The cleanliness of the facility is overshadowed by the overall lack of attention given to patient needs and well-being.
• Residents complain about missing personal belongings and inadequate food service, including cold meals.
• Administration is unresponsive to concerns raised by families, leading to feelings of helplessness among relatives.
• There are reports of severe understaffing, resulting in overworked caregivers who cannot meet residents' basic needs.
• Physical therapy services are subpar, often provided by unqualified personnel who do not follow appropriate rehabilitation protocols.
• A distressing environment is created due to excessive noise levels and an uncomfortable temperature setting within the rooms.
• The facility has a reputation for poor care quality, prompting former patients and their families to highly discourage its use for rehabilitation or long-term care.

Review

Several reviews of a long-term care facility highlight a grim reality faced by residents and their families, encapsulating experiences that range from neglect to outright abuse. The overall consensus reflects severe dissatisfaction with both the physical environment and quality of care. Many reviewers mentioned the outdated infrastructure, describing rooms that evoke more of a mental health center than a rehabilitative space, characterized by bare walls and antiquated equipment like crank beds and ancient call buttons. This lack of modern amenities seems to contribute significantly to the discomfort experienced by residents, with complaints about overheating due to a lack of air conditioning being particularly prevalent.

Patients reported feelings of isolation and desperation, especially in situations where immediate assistance was needed. One account described an agonizing wait for help after a bowel accident, where an aide took over an hour to respond. Such instances illustrate not only understaffing but also a culture among certain staff members who appeared indifferent or dismissive when faced with residents? calls for help. This recurring theme extended to treatment received from nursing staff; many were seen as overworked but competent, while others ? particularly those hired through staffing agencies ? came across as untrained or unconcerned about the specific needs of residents.

The food quality is another consistent point of contention among reviewers. Although some described it as "fairly good," many others noted it often arrived cold or was simply unpalatable. This notoriety for inadequate meal service adds another layer of distress for residents who are already vulnerable due to medical conditions. Furthermore, there were alarming reports regarding missing personal belongings which compounded residents' feelings of helplessness within the facility?s structured environment. Family members observed their loved ones suffering due in part to these issues, often leading them to consider emergency alternatives like calling 911 when basic care needs went unmet.

A few review snippets provided a contrasting viewpoint on the facility's cleanliness and some friendly interactions with staff members; however, these positive reflections seemed overshadowed by critiques detailing harrowing neglect experienced firsthand or witnessed during visits. In particular, one reviewer recounted witnessing their family member suffer without adequate support or interaction throughout multiple visits on different days?characterizing the atmosphere as devoid of care and compassion.

One devastating narrative described how patients sometimes spent hours without receiving necessary attention?such as being left unattended in soiled bedding?underscoring concerns about an evident breakdown in standard caregiving practices at this facility. More disturbing still were reports about administration failures that reportedly led to management ignoring complaints or failing to provide adequate follow-ups on critical issues concerning patient welfare.

In summary, despite isolated instances where some visitors encountered friendly staff members or clean facilities, overwhelming evidence points toward systemic deficiencies across various domains within this operation: understaffed shifts leading to neglectful treatment; poor infrastructure lacking modern healthcare capabilities; questionable food quality; and general indifference towards patient well-being?all coalesce into an all-too-familiar lamentation echoed throughout numerous reviews?a firm recommendation against utilizing this facility for any form of rehabilitation or long-term care if one values dignity, respect, and proper medical attention for loved ones in need.

Altamonte Springs, Florida is a vibrant and convenient area for senior living, offering a variety of amenities within close proximity. With several pharmacies such as CVS and Walgreens nearby, accessing medication and healthcare services is easily manageable. There are also numerous dining options ranging from casual eateries like Chick-Fil-A to more upscale restaurants like Twin Peaks, providing plenty of choices for dining out. Additionally, there are places of worship such as the Orlando Filipino Seventh-Day Adventist Church for spiritual needs. For leisure and recreation, parks like Cranes Roost Park and Wekiwa Springs State Park offer opportunities for outdoor activities and relaxation. The area also has reputable medical facilities including Adventist Health System and Florida Hospital Altamonte, as well as physicians specializing in various fields. For entertainment, theaters like AMC Altamonte Mall 18 are accessible for movie buffs. Transportation options include the Altamonte Springs SunRail Station for easy access to public transit. Overall, this part of Altamonte Springs provides seniors with a convenient and active lifestyle in a pleasant community setting.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Winn-Dixie (0.7 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.7 miles)
• Walgreens (4.5 miles)

Restaurants

• Kiwi's Pub & Grill (0.8 miles)
• Chick-Fil-A (1.9 miles)
• Chick-Fil-A (2 miles)
• Twin Peaks (2.1 miles)
• McDonald's (2.1 miles)
• An Tobar (2.8 miles)
• Chipotle Mexican Grill (2.8 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (1.1 miles)
• Oak Level Baptist Church (7.9 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.5 miles)
• Starbucks (2.8 miles)
• The Glass Knife (5.7 miles)
• Panera Bread (7 miles)
• Starbucks (8 miles)

Hospitals

• Adventist Health System (1.4 miles)
• Florida Hospital Altamonte (3.4 miles)
• AdventHealth Apopka (4.4 miles)
• FH Engineering Services (6.7 miles)
• Florida Hospital (6.7 miles)
• Florida Hospital Womens Center (6.7 miles)
• Florida Hospital- South Campus (6.7 miles)

Physicians

• Hunt Club Pediatrics (1.7 miles)
• Orlando Heart Specialists (1.9 miles)
• Cabrera, Alicia Neurology of Central Florida (2 miles)
• RDV Sportsplex Pediatrics (2.3 miles)
• Longwood Family Health (2.6 miles)
• Florida Eye Clinic (3.3 miles)
• Altamonte Family Practice (3.7 miles)

Parks

• Cranes Roost Park (2.7 miles)
• Wekiwa Springs State Park (4.2 miles)
• Blue Jacket Park (7.8 miles)
• Lake Apopka Wildlife Drive (8 miles)

Theaters

• AMC Altamonte Mall 18 (2.8 miles)
• Regal Wekiva Riverwalk (2.9 miles)
• Regal Winter Park Village & RPX (5.6 miles)

Transportation

• Altamonte Springs SunRail Station (4.2 miles)