ProMedica Pike Creek in Wilmington, DE

Pros

• The entire staff is very friendly and helpful.
• Wayne the Physical Therapist has been excellent with Les, helping him walk 100 feet with a walker in a week.
• Debbie in social services is always eager to help and answer questions.
• The aides are attentive to patient needs.
• The facility is very clean, and the staff are personable and attentive to the residents.
• Excellent customer service and patient care; the staff are always friendly and make visitors feel welcome.
• The PT/OT team is great and provides therapy five days a week.
• Ophelia the wound nurse is described as an angel for her care.

Cons

• The reviewer described the facility as absolutely awful, citing neglect, a resident defecating in a room, and theft by staff, and would not recommend it.
• Residents were left in wet sheets for hours and meals took hours to be delivered, while the food was described as trash.
• The place was severely understaffed, with calls for help going unanswered for long periods.
• The facility reportedly smelled of urine, with dirty rooms and poor sanitation.
• The food was horrible and meager, rarely matching the menu.
• Communication among doctors, nurses, and aides was described as horrible.
• Under new management, staff were described as unprofessional and unfriendly.
• There were reports of residents being unattended and needing hospital transfer due to care neglect.
• Some reviews noted unreliable front desk and phone access, with slow responses from staff.
• A reviewer cited theft of a resident's money and belongings by staff.

Review

ProMedica Pike Creek is best suited for families seeking a rehab- and therapy-focused stay where warmth, cleanliness, and personal attention from staff can make a real difference. The community tends to shine for residents who benefit from strong PT/OT programs, attentive wound care, and a social environment that values family involvement and activities. It is a practical choice for someone who can tolerate some variability in day-to-day operations and who prioritizes visible kindness from aides, nurses, and therapy teams. For seniors whose needs are primarily around complex medical supervision, heavy memory care, or very tight oversight, this community may not be the ideal fit.

That said, several clear caveats matter in the decision-making process. Consistent, reliable staffing is a recurrent theme in the feedback, and the experience swings with who is on duty. Some families praise prompt, compassionate care and a facility that is clean and welcoming, with standout therapists and dedicated social workers. Others describe long wait times for assistance, gaps in communication, and episodes where crucial care moments were missed or mismanaged. Food quality, a frequent point of contention, ranges from acceptable to poor, with tastes and presentation not always aligning with menus. These mixed reports underscore that day-to-day reliability will hinge on staffing levels and management consistency.

On the positive side, notable pros offset many concerns when the focus is on rehabilitation and personal attention. The therapy team - PT and OT - receives high marks from families who witness meaningful progress, such as walking with support and getting residents back on their feet. Cleanliness and a pleasant, courteous atmosphere are repeatedly highlighted, helping to foster a sense of dignity and comfort. Staff members including social workers and wound-care specialists often go above and beyond, delivering careful communication and hands-on care. The ability to host family events in accessible spaces and the general warmth of the front desk and activity staff contribute to a supportive, home-like feel that families will value during recovery or short-term stays.

However, the darker threads cannot be ignored when planning long-term residence. A recurring concern is understaffing, leading to delayed responses to call bells and unmet basic needs, sometimes with residents left waiting for hours. There are alarming reports of overmedication, miscommunication between doctors and frontline caregivers, and serious lapses in safety, including falls and inadequate discharge planning. Several families recount inconsistent management and service quality, particularly after leadership changes. These issues are not hypothetical - they appear in multiple accounts, suggesting that the facility's operational stability can shift, sometimes dramatically, from one week to the next.

Despite the challenges, the most meaningful determinant is the intended care goal. For a resident focused on rehab and enjoys a culture of kindness and accessible therapy, the pros can outweigh the cons when the care team is fully staffed and well-coordinated, with transparent communication and proactive family updates. But for someone with dementia, high medical complexity, or a need for constant, vigilant supervision, the risk of gaps in care and communication becomes a decisive factor. In such cases, alternatives with stronger regulatory oversight, steadier staffing ratios, and clearer discharge and daily-life protocols should be pursued.

Families weighing options should demand concrete assurances before committing. Seek recent staffing schedules, a clear plan for call-bell response times, and a written outline of how therapy, nursing, and wound care coordinate with physicians. Request to meet the therapy director and social worker responsible for your loved one, and observe a mealtime and a shift change to gauge responsiveness. If memory care is a primary requirement, investigate dedicated dementia care units with proven staffing stability and specialized programs. If rehab is the goal, consider a trial stay or short-term evaluation to see how the team handles transitions, nutrition, and daily needs in real time. In the right circumstances, ProMedica Pike Creek can be a strong partner in recovery and everyday living; in others, pursuing alternatives with steadier operations may protect safety and peace of mind for families and their loved ones.

Physicians

• Bianchi Alex (0.7 miles)
• Kiddocs PA (1.2 miles)
• All About Women (1.2 miles)
• Kahlon Randeep S MD (1.9 miles)
• Julie Prosseda MD - Rebecca Jaffe & Associates (2 miles)
• Heritage Medical Associates (2.6 miles)
• Eric W. Schwarz, DO (2.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2 miles)
• Walgreens (2.5 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)

Restaurants

• Woodside Farm Creamery (1.7 miles)
• Delaware Park (3.4 miles)
• Legends (3.4 miles)
• Rooney's Deli (3.4 miles)
• McDonald's (3.9 miles)
• McDonald's (4.4 miles)
• Miller's Ale House - Christiana (4.4 miles)

Cafes

• HAC Cafe (2.2 miles)
• Border Cafe (4.5 miles)
• Starbucks (5.2 miles)
• Little Goat Coffee Roasting (5.2 miles)
• Drip Cafe (5.2 miles)
• Starbucks (6 miles)

Hospitals

• Limestone Medical Center (3.2 miles)
• Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (4.1 miles)
• ChristianaCare Christiana Hospital Emergency Department (4.5 miles)
• Medical Arts Pavilion 1 (4.5 miles)
• Wilmington VA Medical Center (5 miles)
• Christiana Medical Center (5.4 miles)
• St Francis Hospital (7.1 miles)

Parks

• White Clay Creek State Park (5.1 miles)
• Brandywine Creek State Park (5.5 miles)
• Alapocas Woods Park (7.4 miles)

Theaters

• Cinemark Christiana and XD (5.4 miles)

Places of Worship

• The Barn (6.2 miles)
• Vineyard Christian Fellowship (6.5 miles)