ProMedica Pike Creek

Pros

• The Covid-19 communications at this facility were timely and informative, providing peace of mind to families.
• The OT and PT staff at this older facility were excellent, despite the lack of communication from the care team.
• The ProMedica Skilled Nursing and Rehabilitation facility provided great care and effective communication for a patient's grandmother.
• Many of the aides at Manorcare were wonderful and developed relationships with families, creating a positive experience.
• The staff at Manor Care-Pike Creek greeted a patient with warmth, care, and attentiveness, making their recovery comfortable.
• The nursing staff at Manor Care provided prompt and attentive care to a patient's every need.
• The staff members at Manor Care-Pike Creek were concerned about a patient's recovery and provided excellent care throughout their stay.
• From the beginning to the end of a patient's stay, Manor Care provided an awesome experience with caring staff, clean rooms, and good communication.
• The wound care received at another facility after leaving was excellent, relieving the issues experienced at Manor Care.
• Staff members Jade, Mackensie, doctors, social workers showed a caring attitude towards residents at Manor Care.
• Some statements have been modified for clarity or conciseness.

Cons

• The care team at the facility was a joke and did not communicate with the patient or family.
• The PT person did not know about the patient's discharge and thought they had more time to work with them.
• The nurse button didn't work and it took 30-40 minutes for a response from anyone.
• A blazing infection behind the patient's knee was ignored until after discharge.
• No one helped the family get their loved one out to the car on the day of discharge.
• Communication was poor and there was a lack of information from staff during the COVID-19 pandemic.
• There were issues with window visits being abruptly stopped without explanation.
• The front desk never answered calls and there was no communication regarding the wellbeing of the patient for weeks.
• Staff didn't have proper PPE and weren't protecting residents, resulting in outbreaks and deaths.
• Response times to patient calls were long, sometimes taking over an hour to get assistance.
• The facility had systems and administration issues that set everyone up for failure.
• The rooms were dirty, food was not good, and there were delays in physical therapy for the patient.
• The rooms were not well-maintained, response times to patient calls were slow, and there were sores on a resident's body due to neglect.
• There was a lack of communication, under-staffing, and unpleasant odors in some nursing homes.
• They neglected wound care for a bed sore which resulted in infection requiring multiple surgeries elsewhere.
• Some reviews include positive experiences as well)

Review

Varied Experiences at ProMedica Skilled Nursing and Rehabilitation Facilities

ProMedica Skilled Nursing and Rehabilitation facilities have received mixed reviews from patients' family members. While some praise the facility for its attentive staff and effective communication, others express disappointment in the lack of care coordination and poor communication channels. This article aims to provide an overview of the experiences shared by various individuals who have had loved ones admitted to these facilities.

Ineffective Communication and Lack of Care Coordination: Several reviewers mentioned their dissatisfaction with the facility's care team, highlighting a lack of communication between staff members and patients' families. One reviewer complained about only having one meeting with the care team upon admission, followed by minimal communication thereafter. Another reviewer expressed frustration over their loved one's physical therapist being unaware of their discharge date, causing confusion and potential disruption in treatment plans. These examples point towards a need for improved internal communication protocols within ProMedica Skilled Nursing and Rehabilitation centers.

Issues with Response Time and Neglect: Multiple reviews lamented the slow response times from staff members when patients required assistance. In some cases, call buttons were faulty or went unanswered for an extended period before help arrived. This lack of prompt attention is concerning, as it compromises patient safety and comfort. Additionally, there were instances where complaints of pain were disregarded until after discharge, resulting in delayed diagnosis and appropriate treatment.

COVID-19 Communication Efforts: One positive aspect highlighted by a reviewer was ProMedica's timely communication regarding COVID-19 updates. The facility appeared diligent in providing relevant information to families during the pandemic, ensuring transparency about precautionary measures taken to protect residents from infection risks.

Positive Experiences Amid Challenges: Despite some negative encounters, certain reviewers praised individual staff members for their excellent care provided to their loved ones. Therapists working within these facilities received specific recognition for their dedication and professionalism. However, inadequate staffing levels were noted as a common issue across various departments, leading to higher levels of stress and burnout amongst employees.

Room for Improvement in Administrative Support: A recurring sentiment expressed in multiple reviews revolves around the need for improved administrative support. Some reviewers suggested that better information management, increased staffing at the Certified Nursing Assistant (CNA) level, and assistance for overworked caregivers would significantly enhance overall facility operations. These improvements could potentially improve staff morale and reduce the negative experiences mentioned by patients' family members.

The varying reviews of ProMedica Skilled Nursing and Rehabilitation facilities highlight both positive and negative aspects of the care provided. While some families reported effective communication, attentive staff, and successful rehabilitation experiences, others expressed concerns about poor communication channels, neglectful care, and slow response times. These insights underscore the importance of consistent communication between staff members, patients' families, and residents themselves. Additionally, addressing staffing shortages and bolstering administrative support systems could help improve overall quality of care within these facilities.

Physicians

• Bianchi Alex (0.7 miles)
• Kiddocs PA (1.2 miles)
• All About Women (1.2 miles)
• Kahlon Randeep S MD (1.9 miles)
• Julie Prosseda MD - Rebecca Jaffe & Associates (2 miles)
• Heritage Medical Associates (2.6 miles)
• Eric W. Schwarz, DO (2.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2 miles)
• Walgreens (2.5 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)

Restaurants

• Woodside Farm Creamery (1.7 miles)
• Delaware Park (3.4 miles)
• Legends (3.4 miles)
• Rooney's Deli (3.4 miles)
• McDonald's (3.9 miles)
• McDonald's (4.4 miles)
• Miller's Ale House - Christiana (4.4 miles)

Cafes

• HAC Cafe (2.2 miles)
• Border Cafe (4.5 miles)
• Starbucks (5.2 miles)
• Little Goat Coffee Roasting (5.2 miles)
• Drip Cafe (5.2 miles)
• Starbucks (6 miles)

Hospitals

• Limestone Medical Center (3.2 miles)
• Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (4.1 miles)
• ChristianaCare Christiana Hospital Emergency Department (4.5 miles)
• Medical Arts Pavilion 1 (4.5 miles)
• Wilmington VA Medical Center (5 miles)
• Christiana Medical Center (5.4 miles)
• St Francis Hospital (7.1 miles)

Parks

• White Clay Creek State Park (5.1 miles)
• Brandywine Creek State Park (5.5 miles)
• Alapocas Woods Park (7.4 miles)

Theaters

• Cinemark Christiana and XD (5.4 miles)

Places of Worship

• The Barn (6.2 miles)
• Vineyard Christian Fellowship (6.5 miles)