New Castle Health And Rehabilitation Center

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  • Interior

    A clean and empty hospital corridor with shiny floors.

  • Decor

    A spacious and warmly decorated lobby area with a reception desk and seating.

  • Building

    A single-story brick commercial building with a central entrance, surrounded by a parking area and greenery.

  • Bedroom

    A hospital room with two beds separated by a curtain, featuring medical equipment and a large window.

  • Trees

    A sunny day on a quiet road lined with trees and parked cars.

  • Windows

    A neatly arranged dining room with an orange tablecloth, set with plates and cutlery, featuring a vase of flowers in the center.

  • Dining

    An empty restaurant dining area with arranged tables and chairs.

  • Landscaping

    An outdoor sign indicating directions for parking and visitor entrance, surrounded by a landscaped area with flowers.

  • Kitchen

    A kitchen with wooden cabinets, equipped with a white stove, refrigerator, and microwave.

  • Lighting

    A clean and spacious tiled bathroom featuring shower stalls with curtains and accessible handrails.

  • Garden

    A xeriscaped garden with desert plants and rocks next to a building.

  • Entrance

    A single-story brick commercial building with a parking lot in front, surrounded by trees on a sunny day.

  • Television

    A cozy hotel room featuring a bed, chair, and wall-mounted television.

  • Cabinets

    A cozy room with multiple tables and chairs, featuring a kitchenette area with cabinets and a window.

New Castle Health And Rehabilitation Center

32 Buena Vista Drive, New Castle, DE 19720

For more information about senior living options: (844) 490-3973

2.7 from 46 reviews
5 stars
15
4 stars
3
3 stars
3
2 stars
3
1 stars
22

Skilled Nursing Facility

Overall Review of New Castle Health And Rehabilitation Center

Pros

  • pro The rehab department worked miracles on the resident who could not walk.
  • pro The staff demonstrated compassion and provided excellent service.
  • pro The admissions director was attentive to concerns, inspiring confidence in the care.
  • pro The nursing staff delivered excellent care and were cooperative when updates were requested.
  • pro The facility was clean and well kept, and families would choose it for future stays.
  • pro The therapy team is amazing and consistently goes above and beyond to support progress.
  • pro The CNAs and nurses are caring and attentive.
  • pro The staff ensured that families could meet all managers within the first few days of admission.
  • pro The facility and its team were thanked by families for their care.

Cons

  • pro The facility is terrible and does not care about residents.
  • pro The staff do not respect residents' wishes and routinely ignore them.
  • pro The facility is dirty, not clean or safe.
  • pro Doors are often locked and no staff are available to assist.
  • pro Residents have not been bathed for extended periods.
  • pro The staff fail to respond to requests and do not answer phones.
  • pro Residents are not given proper medications or dosages.
  • pro Families are not informed about falls or injuries, and emergency services are delayed.
  • pro Third-shift staff spend more time on their phones than caring for patients.
  • pro The facility should be closed or illegal to operate.
  • pro Personal items, like clothes, go missing and belongings are not protected.

Review

The collection of reviews about New Castle Health & Rehabilitation in Delaware paints a picture that is, on balance, deeply troubling for many families. A number of accounts describe neglect, poor communication, and basic lapses in care that left loved ones unbathed, underfed, or in pain for extended periods. One reviewer framed the situation bluntly by urging readers to trust the negative feedback, saying "Quality care???(*?) AT IT'S FINEST!!! FOR DELAWARE!!!" while detailing a chain of care failures that began the moment a family member was admitted. The themes that emerge across the messages include missed medications, lack of proper evaluation, and a sense that staff are overwhelmed or unresponsive, even as some staff members are praised in other parts of the same reviews.

In a particularly distressing account, a roommate's transfer from Christiana Hospital is described as chaotic and alarming. The patient arrived on a Wednesday afternoon and, according to the reviewer, was "Transferred & Admitted here yesterday (Wednesday- (09/24/2025) from The ?USELESS!!'-?CHRISTIANA HOSPITAL'" around 3 pm. By the second day, she was still not dressed, changed, or bathed, and had not been given any of the necessary medications. The reviewer emphasizes that the patient had not been evaluated properly and had not been provided a wheelchair or walker. The complaints are stark, insisting that staff were "NOT!! Doing THEIR JOBS THAT THEY GET PAID TO!!" and that there was a persistent expectation for recognition and praise that did not align with the reported lack of basic care.

The narrative continues with alarming concerns about pain management and accessibility. The reviewer recounts late-night phone calls describing ongoing pain and a need for a wheelchair or walker that were not resolved. They describe the facility's responsiveness as inconsistent, noting that at times the phones were answered with unhelpful answers about staff qualifications, common sense, or even language barriers, with phrases like "UNDER!! - QUALIFIED!! LACK-ANY- COMMON SENSE" and "NOT ENGLISH." There is also mention of the patient being effectively locked out or hard to reach, and of doors that were "LOCKED" with no staff available to help when a family member attempted to visit or bring essential items. The overall impression is of a facility where basic communication and accessibility were severely lacking during critical moments.

Beyond the specific case of the roommate, other reviews describe broader patterns of neglect and disorganization. One reviewer bluntly called the facility "Terrible facility they do not care about your love ones at all," asserting that staff did not respect patient wishes, clothes went missing, and the facility itself was dirty. Another person echoed the sentiment with a grim observation about safety and cleanliness, suggesting a fundamental overhaul of staff and management was needed. The criticism is reinforced by anecdotes of personal belongings going missing, patients not being bathed for long periods, and staff who appeared disengaged or aloof - "The only person that greets you is the lady at the door while other workers/staff will just stare at you."

Intermixed with the negative experiences are contrasting testimonials that offer a more positive view of particular departments or moments in care. One reviewer poured praise on the rehabilitation team, saying, "Wow! I can't say nothing less of compassion and excellent service," and specifically thanked the rehab department for "working miracles" with a grandfather who could not walk after a hospital stay. Another reader, describing a family member's experience, affirmed that the therapy team was "wonderful & do their jobs above & beyond expectation," noting that without their efforts the patient might have received "zero attention." In these accounts, the CNA aides, nurses, and the broader administrative and custodial staff were described as "great," with remarks that the admissions director was attentive and that the facility overall was clean and well kept during those positive moments.

There are also poignant, cautionary tales about how quickly a loved one's health can deteriorate in a setting perceived as negligent. One family member recounts years of fear and a failure to respond to a dementia patient's needs, culminating in a night when a father reportedly fell and required an ambulance after the family intervened. The reviewer states that the hospital was slow to act, that 911 was initially deemed unnecessary by a nurse, and that when the family finally insisted, the situation escalated to a severe head injury requiring staples. The message is clear: even when some staff members are performing well, the overall care environment can be dangerous if vital signals are missed or ignored. The reviewer's closing sentiment - "Treasure your family places like this kill the elderly" - emphasizes the depth of fear and frustration tied to experiences like these.

Overall, the feedback presents a landscape of mixed care that can feel like two parallel realities. Some residents experience and observers describe neglect, poor hygiene, delayed medications, and communication gaps, with some criticizing specific shifts and staff habits, including a 3rd shift tech who allegedly spends more time on the phone than attending to patients. Other reviewers insist that when therapy teams are involved - especially in rehabilitation and mobility support - care improves dramatically, and families are left grateful for the progress their loved ones can make when given focused attention and proper treatment. A few reviewers even insist that the facility can be clean and well-kept, and that positive experiences are possible under the right circumstances and with the right staff.

For families considering care at New Castle Health & Rehabilitation, the collective comments suggest a highly uneven experience. The negative accounts warn of delays in essential care, insufficient pain management, broken communication channels, and a general atmosphere of neglect and disorganization. The positive accounts offer counterpoints: skilled therapy teams, attentive admissions staff, and clean facilities that help residents regain mobility and confidence. The overarching takeaway is that outcomes appear to hinge heavily on which staff members are on duty, which department is involved, and how robust the facility's processes are for ensuring timely, attentive, and respectful care. If you or a loved one is considering this facility, it would be prudent to verify current staffing, request detailed care plans, and seek input from multiple families to get a more complete, up-to-date picture of what to expect.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • New Castle County (3 miles away) New Castle County (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

New Castle Health And Rehabilitation Center, located in New Castle, DE, offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and homelike environment with fully furnished accommodations and private bathrooms. Residents can relax and socialize in the outdoor spaces or enjoy various activities in the gaming room, small library, or fitness room.

For those looking to maintain their appearance, there is a beauty salon on-site. The computer center and Wi-Fi/high-speed internet access enable residents to stay connected with family and friends. Community-operated transportation is available for non-medical purposes as well as transportation arrangements for doctors' appointments.

The dining experience at New Castle Health And Rehabilitation Center is exceptional, offering restaurant-style dining with special dietary restrictions taken into consideration. A kitchenette is also available for those who prefer to prepare their own meals.

Care services at the community include 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance is provided for activities of daily living such as bathing, dressing, and transfers. Medication management is also available, along with diabetes diet support.

Engaging in various activities promotes mental wellness, and New Castle Health And Rehabilitation Center offers a range of options to choose from. Concierge services are available to assist residents in planning day trips or participating in resident-run activities. Scheduled daily activities keep residents entertained while fitness programs help them stay active.

There are several nearby amenities that make life convenient for residents at New Castle Health And Rehabilitation Center. With four cafes, 26 restaurants, and 11 pharmacies in close proximity, they have easy access to dining options as well as essential supplies. There are also parks nearby for those who enjoy outdoor recreation. Additionally, having 15 physicians nearby ensures that medical care is readily accessible when needed.

Overall, New Castle Health And Rehabilitation Center provides a welcoming environment where residents can receive personalized care while enjoying a variety of amenities and nearby conveniences.

Nearby Places of Interest

Pharmacies

  • Walmart Pharmacy (1 miles)
  • Walgreens (1.7 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (3.1 miles)
  • Rite Aid (3.7 miles)
  • Apotheco Pharmacy Delaware (3.8 miles)
  • Saveway Compounding Pharmacy (4.5 miles)

Cafes

  • Starbucks (1.4 miles)
  • Starbucks (2.2 miles)
  • Starbucks (2.3 miles)
  • Border Cafe (3.9 miles)
  • Starbucks (5.5 miles)
  • Starbucks (6.9 miles)

Physicians

  • Khaja Yezdani (1.6 miles)
  • Fresenius Medical Care North America (2.7 miles)
  • Christiana Medical Arts PVLLN (3.8 miles)
  • First State Orthopaedics (3.9 miles)
  • The Christiana Center For Oral & Maxiofacial (3.9 miles)
  • Delaware Center for Maternal and Fetal Medicine of ChristianaCare (3.9 miles)
  • Colon & Rectal Surgery Assoc (3.9 miles)

Restaurants

  • McDonald's (1.7 miles)
  • Taco Bell (1.7 miles)
  • Burger King (1.8 miles)
  • Chick-Fil-A (2 miles)
  • Chipotle Mexican Grill (2.1 miles)
  • Chick-Fil-A (2.1 miles)
  • McDonald's (2.2 miles)

Hospitals

  • Christiana Medical Center (2.9 miles)
  • ChristianaCare Christiana Hospital Emergency Department (3.8 miles)
  • Medical Arts Pavilion 1 (3.9 miles)
  • Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (4.2 miles)
  • Delaware Psychiatric Center (5.1 miles)
  • Limestone Medical Center (5.6 miles)
  • Newark Local STD Testing (6.7 miles)

Theaters

  • Cinemark Christiana and XD (3 miles)
  • Regal Peoples Plaza (6.8 miles)

Parks

  • Wilmington Manor Gardens Park (3.4 miles)
  • Glasgow Park (5.6 miles)
  • Glasgow Park Playground (5.9 miles)

Frequently Asked Questions

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