Douglas Manor in Windham, CT
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Information last verified:
103 North Road, Windham, CT 06280
For more information about senior living options: (844) 490-3973
Douglas Manor is updated and feels homey. The staff are super friendly and helpful to residents and visitors. Residents seem happy and content and look forward to planned activities. The facility is consistently clean and welcoming. Nursing staff are kind, responsive, and good communicators. The atmosphere is homelike and non-institutional, with engaging activities. The administration and staff run an excellent facility for both long-term and short-stay residents. Visitors are welcomed and supported by friendly, accommodating staff.
The reviewer was appalled by staff telling the resident they had no time to assist him to the toilet, suggesting he should relieve himself in his pants. The reviewer described the environment as awful, with poor care, horrible food, and poor communication, and did not recommend the facility. One reviewer gave the facility zero stars, reporting a dementia patient admitted for rehab fell the same day, broke his hip, and died a few days later. A reviewer claimed the administration cares more about its reputation than protecting employees and that harassment reports are not taken seriously. The reviewer lamented that weekend third shifts were very poor. A reviewer stated the facility seems deceiving in appearance and that the reviews may be written by the facility itself. A reviewer criticized the food as the facility's only downfall.Douglas Manor in Windham, CT is best suited for seniors who want a warm, home-like setting paired with reliable hands-on care, a solid rehabilitation program, and an active social calendar. It is especially fitting for families that value approachable, responsive nurses and aides, regular family involvement, and a facility that feels more like a residence than an institution. The atmosphere is repeatedly described as clean, updated, and welcoming, with bright common areas, a well-kept dining room, and outdoor spaces that invite casual visits and engagement. For residents who thrive on planned activities, performances, and opportunities to socialize with peers, Douglas Manor offers a consistent core experience where staff presence and personal attention are front and center. The environment supports daily routines, mood stability, and progress in rehab, making it a compelling option for long-term care or short-term recovery when a homier vibe matters as much as clinical competence.
At the same time, families should consider alternatives if the loved one carries high-acuity medical needs, severe dementia with fall risk, or requires unwavering weekend coverage and oversight. The community earns high marks overall, but there are several cautionary notes that cannot be ignored. A number of reviewers recount serious lapses in care, including reports of bed sores, inadequate personal care, and communication gaps that left families in the dark about important developments. A small but notable subset questions leadership responsiveness and the handling of complaints, suggesting potential variability in oversight. Dining quality is another factor raised by at least one reviewer, with meals not meeting expectations. For families prioritizing flawless safety protocols, dementia-specific programming, or consistently exceptional meals, exploring other options would be prudent to avoid aligning with a facility where such concerns emerge.
The most persuasive offset to these concerns lies in the community’s proven strengths: a consistently clean, home-like setting, a genuinely friendly staff, and a track record of keeping residents engaged. Across numerous accounts, caregivers are described as kind, patient, and hands-on, with nurses and aides readily available and communicative with families. The rehab and long-term care teams are portrayed as capable and proactive, helping residents rebound from illness or surgery and rejoin daily life with dignity. The social fabric is reinforced by a recreation director, regular activities, and an atmosphere that invites visitors and family participation. When residents respond positively to attentive caregivers and enjoy meaningful programming, mood and function often improve in tandem with perceived safety and personal connection. That combination, cleanliness, accessibility, and authentic warmth, creates a buffer against the stresses of aging and illness.
Operational strengths appear in several concrete, repeatable ways. Staffing levels, though not described as perfect, are consistently positioned to support routine care, with frontline workers who are praised for their accessibility and courtesy. The admissions process and ongoing family communication are frequently highlighted as strong points, easing transitions and fostering trust. The physical plant, clean, well-maintained spaces with attractive décor, contributes to a sense of security and normalcy. Therapy programs are actively integrated into residents’ days, and the presence of a recreation director helps maintain a regular cadence of social events, outings, and celebrations. A significant plus for many families is the openness to family involvement, including canine-friendly visits, which helps sustain familiar elements of home life. Taken together, these operational elements create a steady, predictable cadence that supports both recovery and long-term well-being.
Yet the cautionary notes deserve careful attention. The experiences cited across reviews reveal real risks that require proactive vetting. Instances of skin issues going unchecked, meals that fail to meet expectations, and discrepancies between observed care and what is communicated to families are not trivial, and they warrant close scrutiny during tours and trial stays. Weekend staffing appears to be a recurring concern, implying that questions about consistency of care across all shifts are essential. Observing how leadership responds to concerns, and asking for concrete escalation procedures, can illuminate whether the governance layer matches the floor-level care seen in routine moments. For families with residents who have complex medical needs, behavioral considerations, or heightened safety requirements, these factors could tilt the balance toward a facility with a more uniformly reliable safety culture.
The practical decision is to regard Douglas Manor as a strong contender for those prioritizing a warm, engaging environment with competent rehab services and dependable, personable care. To move forward, undertake a comprehensive tour with a focused checklist: observe shift handoffs and how quickly staff respond to requests; ask to review current care plans and the process for updating families; request a clear outline of weekend coverage and any recent safety or incident reports; tour dining venues and request sample menus to gauge variety, taste, and adherence to dietary needs. Speak with multiple residents and family members to understand patterns rather than isolated anecdotes, and ask for direct contact with the DON or administrator to gauge responsiveness. If dementia care, very high medical acuity, or an insistence on gourmet meals takes precedence, compare with alternatives in the market to ensure the chosen community aligns with those non-negotiables. For many families, Douglas Manor offers a compelling blend of warmth, professional care, and an appealing living environment that supports independence and safety, particularly for rehab and longer-term stays where a home-like atmosphere matters most.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Douglas Manor in Windham, CT is a well-equipped and comfortable assisted living community. With a variety of amenities and care services, residents can enjoy a fulfilling and worry-free lifestyle.
The community offers a range of amenities to cater to the needs and preferences of its residents. A beauty salon is available for on-site grooming and pampering. Residents can enjoy their favorite shows with cable or satellite TV in their fully furnished apartments. Community-operated transportation ensures that residents have convenient access to nearby locations and appointments. A computer center allows residents to stay connected with loved ones and indulge in online activities. The dining room provides restaurant-style meals where special dietary restrictions can be accommodated.
For recreational activities, Douglas Manor offers various options such as a fitness room, gaming room, small library, and outdoor space for relaxation or gardening. There are scheduled daily activities organized by the community as well as resident-run activities for social engagement.
Care services at Douglas Manor are provided round-the-clock to ensure residents' safety and well-being. Assistance with activities of daily living such as bathing, dressing, and transfers are available whenever needed. Medication management is provided to ensure proper administration of medications. Special dietary restrictions are also taken into consideration while preparing meals for those with diabetes diets or other requirements.
The community is conveniently located near parks, pharmacies, physicians' offices, restaurants, and hospitals - ensuring easy access to essential services.
Overall, Douglas Manor offers a comprehensive assisted living experience with a focus on comfort, wellness, social engagement, and personalized care services for its residents in Windham, CT.
Douglas Manor is located at 103 North Road, Windham, CT 06280 in Windham County, Connecticut
Douglas Manor on seniors.fyi includes 12 photos including images showing landscaping, interior, garden, outdoors, building, architecture, flag, pathway, and more.
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Interior
Outdoors
Decor
Living Room
Building
Bedroom
Trees
Landscaping
Garden
Patio
Exercise Equipment
Parking
