Greentree Manor Nursing & Reha

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  • Interior

    A spacious indoor dining area with tables and chairs, featuring a television on the wall.

  • Decor

    A spacious lobby area with chairs, a chandelier, and a corridor leading further inside.

  • Building

    A building with a flagpole displaying the American flag at its entrance, featuring columns and a clear blue sky.

  • Architecture

    A building with an American flag on a bright, sunny day.

  • Bedroom

    A hospital room with a single bed, curtains, and basic furnishings.

  • Windows

    Exterior view of a building with large windows and decorative plants.

  • Dining

    An empty dining room with blue tablecloths and neatly arranged tables and chairs.

  • Landscaping

    A well-maintained garden featuring a 'Green Tree Manor' sign with seasonal pumpkin decorations.

  • Entrance

    A building entrance decorated with pumpkins and plants, signifying an autumn theme.

  • Exercise Equipment

    A spacious rehabilitation room equipped with various exercise machines and equipment for physical therapy.

  • Healthcare

    A spacious physical therapy room with various rehabilitation equipment and exercise tables.

Greentree Manor Nursing & Reha

4 Greentree Drive, Waterford, CT 06385

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
60
4 stars
18
3 stars
5
2 stars
1
1 stars
16

Skilled Nursing Facility

Overall Review of Greentree Manor Nursing & Reha

Pros

  • pro The receptionist was polite and guided visitors, and the facilities were clean.
  • pro The staff were praised for wonderful care and patience toward Jody Tenpenny.
  • pro The grandmother found Greentree Manor to be clean, comforting, respectful, and welcoming to her family.
  • pro The receptionist's energy was amazing and appreciated by guests.
  • pro The staff were very friendly and caring.
  • pro The manor was clean and well appointed, with courteous and helpful staff; snacks and coffee were a pleasant surprise.
  • pro The facility was very clean, and the staff welcomed visitors with great hospitality.
  • pro The building was very clean, and the staff were wonderful and caring.
  • pro The experience at Greentree Manor was described as very pleasing.
  • pro The food was delicious.
  • pro Ice cream socials and music events were enjoyable.
  • pro The hairdresser service was well received.

Cons

  • pro The facility is described as one of the worst-run rehab facilities the reviewer has encountered.
  • pro The staff is loud and obnoxious, acting like wild animals with yelling and gossip.
  • pro It feels like living in a mental hospital, with no respect for patients' peace and quiet.
  • pro There is absolutely no discipline and the management could care less.
  • pro The social worker is arrogant and totally useless, ignoring problems.
  • pro They have lost hundreds of dollars worth of clothing and make no effort to reimburse.
  • pro Laundry and housekeeping are horrible; rooms are cleaned only every 4 or 5 days.
  • pro The bathroom and overall conditions are dirty, with reports of a strong urine odor.

Review

Across these notes, Greentree Manor paints a portrait of a place that elicits strong, often contradictory reactions. Some families speak with warmth and relief, praising the care their loved ones received and the atmosphere that helped them feel supported during a difficult transition. Others tell stories of chaos, neglect, and frustration, painting a picture of a facility that falls short in ways that profoundly affected residents and their families. Taken together, the voices reveal a wide swing in experiences, with moments of genuine kindness and professionalism standing alongside episodes that inspired anger, fear, and disappointment.

On the positive side, several reviewers recall staff who were courteous, patient, and genuinely helpful. One family member thanks the entire team for the "wonderful care" their son, Jody Tenpenny, received, highlighting the facility's patience and the reception of their family's needs with appreciation. Another note describes the receptionist as polite and helpful, and a separate account exhorts others to trust Greentree Manor for rehabilitation, praising the cleanliness of the facilities and the welcoming, supportive environment. There are recurring mentions of friendly, caring staff, from nurses and aides to admissions personnel, who are described as attentive and willing to listen to concerns. Some families celebrate amenities that improve quality of life for residents - eye-catching touches like snacks, coffee, and social events, a hairdresser on-site, and opportunities for residents and guests to mingle during ice cream socials and music events. In short, for many visitors, the facility has felt clean, well-kept, and staffed by people who mean well and try to bring comfort and dignity to aging or recovering loved ones.

Yet these favorable impressions are interwoven with harsher, more alarming experiences. A different set of reviewers describe Greentree Manor as among the worst-run rehab facilities they've encountered. They report a consistently loud and chaotic environment, with staff who seem to act more like a rowdy group than a coordinated team, making it difficult for residents seeking quiet and rest. The complaints extend to the facility's management and discipline, with claims that leadership appears detached and that basic needs - like timely assistance, laundry handling, and proper reimbursement for lost belongings - are not adequately addressed. One reviewer accuses the social worker of arrogance and ineffectiveness, while another complains about lost clothing and a lack of accountability for losses. The sense of disorder permeates many accounts, from tossing around gossip to insufficient supervision, leaving some residents feeling neglected or dismissed.

Several vivid, troubling anecdotes underscore the severity of the negative perceptions. There are reports of unsafe practices and lapses in care, such as insulin needles left unattended, long delays in responding to patient calls, and staff who yell at residents instead of addressing their needs calmly. There are also accounts of privacy and respect issues, with references to staff rummaging through private belongings without consent and a general sense that residents' dignity may not always be safeguarded. The physical environment is described by some as unclean or poorly maintained - rumors of strong urine odors, dirty bathrooms, and rooms not being cleaned with the expected frequency - causing distress not only for residents but for visiting family members who witnessed these conditions firsthand. The food is another point of contention for some, described as unpalatable or overly salty, contributing to the overall impression that the facility's standards vary widely by moment and by shift.

However, the experiences are not monolithic. A number of reviewers who initially approached Greentree Manor with skepticism or concern describe improvements or more positive interactions as their situation progressed. Some families report noticeable kindness from multiple staff members, including front desk personnel and care teams who were receptive to feedback and proactive in seeking solutions. A few accounts emphasize that after relocating from the facility - driven by ongoing concerns about care or environment - families found better experiences elsewhere, which underscores the idea that conditions can shift over time and may differ between units, shifts, or changes in administration. Others continue to visit with appreciation for the small comforts and the sense that staff members do care deeply about residents' well-being, even as they acknowledge ongoing challenges.

In sum, Greentree Manor emerges as a place where care quality can appear as both a lifeline and a source of anxiety, depending on who you ask and when you visit. For some families, the facility offers a clean, welcoming setting with compassionate staff who go the extra mile, where residents feel supported and cared for, and where social activities and practical services enhance daily life. For others, the experience is marred by noise, delays, perceived neglect, and management gaps that erode trust and peace of mind. The common thread among all these perspectives is a clear call for diligence: prospective families are urged to investigate thoroughly, speak with multiple departments, ask pointed questions about cleanliness, response times, medication oversight, and staff training, and, if possible, review the facility's processes and track records over time. The stories collectively suggest that Greentree Manor's outcomes depend heavily on context - who is there, when they are there, and under which leadership and staffing circumstances they receive care.

Features

Housing

  • 90 resident community capacity 90 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Greentree Manor Nursing & Rehabilitation is an assisted living community located in Waterford, CT. With a range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.

The community offers a variety of amenities to enhance the residents' experience. For personal grooming needs, there is a beauty salon on-site. Residents can stay entertained with cable or satellite TV and access to Wi-Fi/high-speed internet. Community-operated transportation makes it easy for residents to move around the area, whether it's for shopping or social outings. A computer center is available for those who want to stay connected digitally.

Meals are provided in a spacious dining room with restaurant-style dining, catering to special dietary restrictions if needed. Housekeeping services ensure that the living environment remains clean and comfortable. Fully furnished private rooms with kitchenettes and private bathrooms offer residents a sense of independence and privacy.

To support physical and mental wellness, Greentree Manor Nursing & Rehabilitation provides various resources and amenities. A fitness room allows residents to engage in exercise activities at their own pace. The wellness center offers programs for mental wellness as well as assistance with daily living activities such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time.

The community also emphasizes social engagement through its range of activities. Concierge services are available to assist residents in planning day trips or participating in resident-run activities within the community. Scheduled daily activities provide opportunities for entertainment and socialization, while planned day trips allow residents to explore nearby parks or visit nearby cafes, restaurants, theaters, pharmacies, places of worship, physicians' offices, or hospitals.

Overall, Greentree Manor Nursing & Rehabilitation offers an assisted living community where residents can enjoy a comfortable living environment with various amenities and care services to support their physical well-being and social engagement.

Nearby Places of Interest

Parks

  • Leary Park (0.5 miles)
  • The Park 2 (3.6 miles)
  • Fort Griswold Battlefield State Park (4.3 miles)
  • Fort Trumbull State Park (4.5 miles)
  • Washington Park (4.6 miles)
  • Toby May Park (5.1 miles)
  • Harkness Memorial State Park (6.2 miles)

Physicians

  • Constitution Eye Surgery Center East (1 miles)
  • Cataract & Cornea Eye Specialists (1 miles)
  • Smith Eye Associates (1.4 miles)
  • Cohen's Fashion Optical (1.5 miles)
  • Thames River Orthopedic Association (2 miles)
  • Eastern Connecticut Cardiology Group PC (2.1 miles)
  • Crossroads Orthopaedic Sub Specialists (2.1 miles)

Cafes

  • Panera Bread (1.1 miles)
  • Washington Street Coffee House (3.7 miles)
  • Muddy Waters Cafe (3.9 miles)
  • Starbucks (4.3 miles)
  • Cafe Sol (5.6 miles)
  • Broken Yolk Cafe (5.7 miles)
  • Starbucks (6.1 miles)

Pharmacies

  • Target Pharmacy (1.3 miles)
  • Medicine Shoppe (2.3 miles)
  • CVS Pharmacy (3.7 miles)
  • CVS Pharmacy (3.8 miles)
  • Walgreens (3.8 miles)
  • CVS Pharmacy (3.9 miles)
  • Walgreens (5.2 miles)

Places of Worship

  • Temple Emanu-El (1.4 miles)

Theaters

  • Regal Cinemas Waterford 9 (1.7 miles)

Restaurants

  • Chili's Grill & Bar (2.1 miles)
  • Illiano's Real Italian Pizzeria (2.1 miles)
  • Denny's (2.3 miles)
  • Cowlick's Creamery (2.8 miles)
  • McDonald's (2.8 miles)
  • Taco Bell (2.8 miles)
  • Wendy's (2.9 miles)

Hospitals

  • Joshua Center-Montville (3.3 miles)
  • Flanders Health Center (3.8 miles)
  • Charter Oak Walk-In Medical Center PC (3.9 miles)
  • Lawrence And Memorial Family Medicine (6.3 miles)
  • Lawrence Memorial Hospital (6.7 miles)

Transportation

  • New London Union Station (3.9 miles)

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