Villa Maria Convalescent Home

Pros

• Many families commend the quality of care their loved ones received at Villa Maria, noting it as second to none.
• The staff at Villa Maria is described as compassionate and caring by some family members, contributing to a positive experience.
• Some reviews highlight that the staffing numbers at Villa Maria are above code, suggesting a commitment to meeting regulatory standards.
• One reviewer expresses absolute confidence in placing their family member at Villa Maria again, indicating satisfaction with the facility's services.

Cons

• The nurse supervisor displayed a complete lack of respect towards staff and residents, frequently using inappropriate language.
• Residents were neglected, left bored in the corridors without adequate engagement or care.
• Staff responded with hostility when concerns were raised about the poor treatment of residents.
• A family member experienced significant delays in receiving critical medical care, leading to severe health complications.
• The facility was inadequately maintained, with broken equipment and poor cleanliness.
• Communication among staff was chaotic and unprofessional, resulting in safety concerns for patients.
• Despite having a high star rating, the facility's quality of care was compromised by chronic understaffing and ineffective management.

Review

The care and quality of facilities for elderly and ailing family members can be a decisive factor in ensuring their health, safety, and overall well-being. Several reviews regarding specific facilities reflect the diverse experiences of families with loved ones residing in these institutions. While some praise the level of care, others have raised serious concerns about staffing issues, communication breakdowns, and general disrespect towards both staff and residents.

One particular account from a family member visiting their mother describes a distressing scene upon arrival. The nurse supervisor was reportedly overheard using inappropriate language and displaying disrespectful behavior towards other staff members. This unprofessional demeanor set a troubling tone for the atmosphere within the facility; residents appeared to be left unattended in hallways, seemingly bored and disconnected from activities or engagement. The account highlights that while the mother remains self-oriented and close to her father, she has voiced dissatisfaction with the staff's demeanor. Upon receiving her dinner—described as repulsive—she also did not receive requested items such as juice or water, showcasing a neglectful approach to basic care needs. The visitor felt compelled to intervene after noting the lack of attention given to these basic requests but was met with an attitude from the staff instead. This experience clearly indicated that immediate action would be taken to find an alternative care arrangement for their mother.

Another family's account echoed similar sentiments regarding inadequate care levels at another facility. They expressed alarm over delays in necessary medical procedures: despite being informed that a chest X-ray had been ordered "STAT," it took four days for it to be completed while their loved one suffered from high fluid levels in their lungs. Over this period, poor communication persisted amid reports of staff yelling at each other and at patients; alongside significant cleanliness issues within the facility itself. The review paints a picture of disarray where family members felt forced to remain on-site simply to guarantee proper healthcare delivery—a poignant indicator of how alarming conditions were perceived during this period.

Conversely, some reviews highlight positive experiences at Villa Maria, wherein families express gratitude toward the compassionate and individual-focused care provided to their loved ones. One reviewer noted how despite concerns about understaffing—common across many facilities—the posted staffing numbers remained above code requirements. Their personal experience with their father’s care was marked by attentiveness and empathy from the staff, prompting a strong recommendation for others considering placement at this facility.

However, there's also skepticism around Villa Maria's five-star rating system—a reflection seen through inspections rather than consistent daily practices within its walls. Critics argue that such ratings do not accurately depict what happens behind the scenes when inspectors are not present. Recollections from multiple reviewers suggest that understaffing is frequent enough to impact patient safety directly and compromise overall service quality significantly.

Further compounding these criticisms is word-of-mouth about management effectiveness—or lack thereof—in providing adequate direction or support for employees who seem undervalued in their work environment. Family members often witness scenarios where respect is lacking between employees themselves while they attempt to provide care under increasingly strained conditions.

In summary, while certain accounts stand out praising particular establishments like Villa Maria for offering commendable eldercare services marked by compassion and professionalism, there exists contrasting reviews highlighting glaring shortcomings across several facilities—including critical lapses in communication, respect among staff toward each other as well as residents alike—and significant negligence regarding medical needs that cannot be overlooked or dismissed casually by potential patrons seeking trustworthy environments for their beloved family members facing challenging times ahead.

This part of Plainfield, Connecticut offers a variety of amenities and services that may be appealing to seniors looking to live in the area. There are several dining options nearby, including Daybreaks Diner and New Hong Kong, as well as healthcare facilities such as Hartford HealthCare Medical Group and Backus Center For Specialty Care. Places of worship such as All Hallows Religious Education and Versailles United Methodist Church are also conveniently located. Additionally, there are pharmacies like Health Mart Pharmacy and Walmart Pharmacy, along with parks like Lisbon Meadows Park for outdoor activities. Cafes such as Starbucks provide a relaxed setting for socializing, while hospitals like Backus Hospital are within close proximity for any medical needs. Overall, this part of Plainfield offers a range of conveniences that may enhance the quality of life for seniors considering the area for retirement living.

Restaurants

• Daybreaks Diner (0.1 miles)
• Mr Z's Pipasa (0.8 miles)
• New Hong Kong (1.2 miles)
• Chill's Bar and Grill (5.2 miles)
• Just Breakfast & Things (6.6 miles)
• McDonald's (7.1 miles)
• Ruby Tuesday (7.3 miles)

Physicians

• Hartford HealthCare Medical Group (0.3 miles)
• Backus Center For Speciality Care (0.3 miles)
• Plainfield Walk-In Medical Center (0.3 miles)
• Eye MD of Plainfield (0.6 miles)
• DK HealthCare Walk-in (0.8 miles)
• Canterbury Family Practice (3.8 miles)
• Amplisound Hearing Care Centers (5.8 miles)

Places of Worship

• All Hallows Religious Education (2.9 miles)
• Open Bible Baptist (8.1 miles)
• Versailles United Methodist Church (8.7 miles)
• St Mark Lutheran Church Elca (13.1 miles)
• Christ Church Of Pomfret (15 miles)

Pharmacies

• Health Mart Pharmacy (6 miles)
• Walmart Pharmacy (8.3 miles)
• CVS Pharmacy (8.4 miles)
• Bonneville Pharmacy (9.3 miles)
• CVS Pharmacy (11.2 miles)
• Walgreens (11.4 miles)
• CVS Pharmacy (14.1 miles)

Parks

• Lisbon Meadows Park (7.4 miles)
• Taftville Playground (10.4 miles)
• Rec Park (14.6 miles)
• Mansfield Hollow State Park (14.7 miles)

Cafes

• Starbucks (7.6 miles)
• Baker's Dozen (13 miles)
• Dexters Smoothie Coffee Vault (13.1 miles)
• Starbucks (15.3 miles)

Hospitals

• Center For Mental Health (12.8 miles)
• Backus Hospital (12.9 miles)
• Backus Hospital (13 miles)