Montowese Health & Rehabilitation Center

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  • Interior

    An indoor dining area with tables and chairs, featuring a napkin holder on one of the tables.

  • Outdoors

    Montowese: Specializing in Quality Business Services.

  • Building

    A brick building with large windows surrounded by trees and landscaped gardens.

  • Architecture

    A modern building surrounded by a vibrant garden and trees.

  • Bedroom

    A simple and clean hospital room featuring a bed, a chair, and bright windows.

  • Windows

    A comfortable hospital room featuring essential furniture for patients.

  • Dining

    A well-lit indoor dining area with a square table and four chairs.

  • Landscaping

    A welcoming sign surrounded by vibrant flowers at Montowese.

  • Garden

    A well-kept garden featuring a decorative mailbox and a serene pond.

  • Outdoor

    Montowese Health & Rehabilitation Center sign surrounded by blooming flowers.

  • Grass

    A serene view of a brick building alongside a gazebo, set against a clear blue sky.

Montowese Health & Rehabilitation Center

163 Quinnipiac Avenue, North Haven, CT 06473

For more information about senior living options: (844) 490-3973

4.4 from 100 reviews
5 stars
77
4 stars
9
3 stars
0
2 stars
6
1 stars
8

Skilled Nursing Facility

Overall Review of Montowese Health & Rehabilitation Center

Pros

  • pro The facility is clean and beautiful.
  • pro The staff are kind, courteous, and professional.
  • pro Checking in as a visitor is very easy.
  • pro The care provided has been outstanding and compassionate.
  • pro The rehab team encourages patients every step of the way.
  • pro Rooms are spacious and consistently clean.
  • pro The PT staff are extremely kind and supportive.
  • pro The front desk and room staff are very kind and helpful.
  • pro The partnership with The Landing of North Haven has been beneficial for residents and staff.

Cons

  • pro One reviewer states that the food is horrible.
  • pro One reviewer warned against long-term care, saying it would be a mistake.
  • pro A reviewer described the communication as lousy and noted that messages were not returned.
  • pro A reviewer said changes were not communicated and staff would not go out of their way for good care.
  • pro One reviewer described pervasive odors in the hallways and unsanitary conditions.
  • pro A reviewer criticized the food service as very bad, noting repetitive meals and lack of dietary variety.

Review

Montowese Health & Rehab Center in North Haven emerges in these reflections as a place that many families view through a lens of care, cleanliness, and dedicated staff, with a few sharp cautions about communications and daily operations. Across numerous visits and experiences, the recurring impression is of a facility that strives to be welcoming and professional, where residents often receive attentive support from nurses, aides, therapists, and front-d desk staff. Several families speak of a calm, well-maintained environment that helps ease the worry of having a loved one in rehab or recovery.

A strong thread running through the notes is the impression of high-quality caregiving for short-term rehab and post-hospital recovery. Several reviewers describe compassionate, attentive staff who are quick to respond to requests and who encourage progress during therapy. Families repeatedly credit the rehabilitation team - especially physical therapy staff - for helping patients regain mobility and independence, with many recounting how routines, exercises, and patient encouragement translated into meaningful improvements. In several accounts, particular aides and therapists are singled out for their patience and dedication, and the overall tone for care is described as "outstanding," "exceptional," or "very caring."

Another consistently praised element is the facility's environment. Reviewers consistently commend Montowese as clean, bright, and well organized, with nicely designed grounds and clearly marked parking. The building is portrayed as welcoming, with a vestibule that offers a warm reception, and a front desk that is described as friendly and accessible. Families also appreciate the efficiency of admissions and check-in processes, noting quick and courteous handling of initial visits, admissions, and ongoing checks. In several stories, visitors arrive to find a professional and supportive staff ready to assist both the resident and their families.

Within the community of caregivers, certain individuals stand out as linchpins of a positive experience. One reviewer highlights Rose, the director of admissions, for going above and beyond to facilitate safe discharge planning after hospitalization, making the process smoother for families - an example of how Montowese's administrative team can significantly impact the patient journey. The collaboration with The Landing of North Haven is mentioned as a notable positive development under new ownership, signaling visible, constructive changes and growing partnerships that benefit residents and staff alike. In addition to Rose, anecdotes about frontline staff - like the front desk team, nurses, and therapists - underscore the sense that there are many compassionate people working to meet each patient's needs.

Yet the reviews are not uniformly glowing, and several messages call out meaningful areas for improvement. One account recounts a troubling sequence involving a mother who was initially told she tested negative for Covid, only to later require emergency care for Covid, raising concerns about testing accuracy and, more broadly, about communication and timely updates. In this case, messages were reportedly not returned, and changes in care or discharge plans were not promptly conveyed, leaving family members feeling out of the loop. Another reviewer stresses ongoing frustrations with the food service, describing meals as repetitive and insufficient for a patient on a specific diet, to the point of needing to bring food from home. These cautions highlight that, even in a strong care environment, operational gaps - especially around communication and food services - can significantly affect a family's perception of a facility.

There are also heartening stories that illustrate Montowese's ability to foster connection, joy, and a sense of home. Visitors describe experiences that go beyond routine care, such as an entertaining afternoon where a retired performer sang classic favorites for residents in wheelchairs, with staff actively encouraging participation and fostering a therapeutic, social atmosphere. Other accounts share intimate, everyday moments - playing cards with a loved one, celebrating a loved one's milestone (a parent turning 99, for example), and feeling a sense of peace knowing that the resident is in capable hands. Some reviews speak to the consistent positivity of the staff, who are seen as patient, friendly, and genuinely invested in residents' well-being.

Taken together, the collection of impressions presents Montowese as a facility with many strengths: a clean, inviting environment; a team of devoted caregivers and therapists who emphasize patient progress and comfort; and a welcoming administrative staff that can make complex transitions - like admissions and discharges - feel manageable. However, they also reflect areas where families want to see continued attention, particularly in communications and consistent quality of daily operations like meals. The overall sentiment is one of gratitude and relief from many families who feel secure about their loved ones' care while recognizing that improvements in information flow and dining services could further enhance the experience. For many, Montowese remains a place where patients receive attentive rehabilitation and a compassionate, professional touch that helps families navigate a challenging chapter with greater confidence.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Montowese Health & Rehabilitation Center in North Haven, CT offers a comprehensive range of amenities and care services to ensure the comfort and well-being of its residents. The community is equipped with a beauty salon, allowing residents to maintain their appearance and groom themselves conveniently. Cable or satellite TV is available for entertainment purposes, along with a gaming room, where residents can engage in various recreational activities. For those who wish to stay connected digitally, there is a computer center and Wi-Fi/high-speed internet throughout the facility.

Residents can enjoy their meals in the dining room, which provides restaurant-style dining with special dietary restrictions taken into consideration. Housekeeping services are provided to ensure clean and tidy living spaces. The fully furnished accommodations feature private bathrooms for added privacy and convenience.

Transportation arrangements are available for both non-medical purposes and doctor's appointments. Residents can also make use of the community-operated transportation service for outings and social activities. The on-site wellness center enables individuals to focus on maintaining their physical health, while a mental wellness program ensures their emotional well-being.

The caring staff at Montowese Health & Rehabilitation Center provides 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Medication management helps ensure that residents receive their medications promptly and accurately. Qualified professionals prepare nutritious meals according to diabetes diets and other special dietary restrictions.

In addition to the community's ample amenities, there are various nearby facilities that contribute to the convenience of residents. Two cafes offer options for casual dining or meeting friends over a cup of coffee. Three parks provide opportunities for outdoor recreation and enjoying nature. With twenty pharmacies nearby, obtaining necessary medications is hassle-free. Similarly, access to twenty physicians ensures timely medical attention if required. A diverse selection of eighteen restaurants caters to different culinary preferences.

Concierge services are available to assist residents with any additional needs they may have, while fitness programs help them maintain an active lifestyle. Planned day trips and resident-run activities provide opportunities for social engagement and exploration. The community also organizes scheduled daily activities to keep residents entertained and stimulated.

Overall, Montowese Health & Rehabilitation Center offers a vibrant assisted living community with a range of amenities, personalized care services, and convenient access to nearby facilities. Residents can enjoy comfort, security, and an enriching lifestyle in this welcoming environment.

Nearby Places of Interest

Restaurants

  • Friendly's (0.7 miles)
  • Chick-Fil-A (1 miles)
  • McDonald's (1.9 miles)
  • Wood-n-Tap Bar & Grill (3.4 miles)
  • McDonald's (3.4 miles)
  • McDonald's (3.5 miles)
  • Nica's Market (3.5 miles)

Theaters

  • Cinemark North Haven (1 miles)

Pharmacies

  • Rite Aid (1.8 miles)
  • CVS Pharmacy (1.8 miles)
  • Walgreens (1.9 miles)
  • People's Pharmacy Express (2.4 miles)
  • Walgreens (2.6 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.3 miles)

Physicians

  • Interventional Immunology Center (2.6 miles)
  • Dermatology Physicians of Connecticut (2.8 miles)
  • Ear Nose & Throat Specialists (2.9 miles)
  • Douglas J Grunwald MD (3 miles)
  • CT Orthopaedic Specialists (3.4 miles)
  • Connecticut Orthopedic Specialists PC (3.4 miles)
  • Dixwell Medical Walk-In Center (3.5 miles)

Parks

  • East Rock Park (2.9 miles)
  • Wooster Square Park (4.1 miles)
  • Edgewood Park (4.9 miles)
  • Foote Memorial Park (6.2 miles)
  • Northford Park (6.8 miles)

Cafes

  • Panera Bread (3.4 miles)
  • Kaiydens Coffee (4.2 miles)
  • Starbucks (5.1 miles)
  • Starbucks (6 miles)

Transportation

  • New Haven State Street Station (4.2 miles)
  • New Haven Union Station (NHV) - Metro North/Amtrak/Shore Line East (4.8 miles)
  • Tweed-New Haven Regional Airport (5.5 miles)
  • Robinson Aviation (5.7 miles)

Hospitals

  • Hospital of Saint Raphael (4.8 miles)
  • Yale New Haven Hospital Saint Raphael Campus (4.9 miles)
  • Harbor House (5 miles)
  • Yale New Haven Hospital Blood Drawing Station (5.2 miles)
  • Hill Health Center Grant Street Partnership (5.6 miles)
  • Veterans Affairs CT Healthcare System: West Haven Medical Center (6.8 miles)

Places of Worship

  • Church Of The Holy Spirit (7 miles)

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